ITA Airways

✅ Trip Verified | I arrived to JFK August 23 from Rome and didn’t find one of my luggages, and I have so many important things in this luggage. I reported this right way and it’s been almost a month now and still no response. I email them every day and still no response.

Not Verified | The worst airline ever! I purchased two tickets from JFK to Rome. The tickets included two checked-in bags. When I got to the airport all of a sudden two checked bags were not included. The ITA staff at JFK are so rude, it is unbelievable. I called ITA customer service so many times and was told there is nothing to do, you cannot speak to anyone, and it doesn't matter what you say I have to deal with it! I have never experienced such poor customer service in my life. To be told to deal with it. I will never fly ITA again and be sure to spread the word.

✅ Trip Verified | I have flown quite a bit and I have never had such horrible experience. We arrived to the door 10 minutes before departure and they refused to do anything to help although the flight was visibly there. I tried to explain that gates had changed last minute so upon notice I ran to the right gate next to where we had been waiting. The attendants were extremely rude. I genuinely wish I’d gotten their names. They refused any help at all and called the police on us when we were trying to get answers as to why this police is so strict unnecessarily. I had to book another flight AND a return flight because the “no show” policy cancelled both flights. I tried to call on the phone, and talk in-person and they brushed me off and didn’t take it upon themselves to resolve the issues in any way. When trying to book another flight they completely threatened to call the police again because we were demanding to speak to a supervisor urgently! One of the ladies in the front desk on the ITA Airways in Rome did this. She said “If you need the police here again, I will call them”. I felt horrible to say the least. I will never fly with them again.

✅ Trip Verified | When Lufthansa was flying with no problem, ITA Airways cancelled all the flights due to wet weather. Instead of going home on Friday and passing weekend with family me and my colleagues will sit in Frankfurt hotel and work until 3pm. Nice... Needless to say that communication from ITA Airways was extremely poor. An SMS they sent was saying that our flight was delayed until - they really sent an SMS with gaps where the expected time shall be. Avoid at all costs, because even if you save on your flight you pay much more with your time and side expenses, like taxis, car parking, etc..

✅ Trip Verified | Our overnight flight from USA on United Airlines was delayed. We were at ITA check in counter at 8:55am (with 6 other passengers) and they did not allow us to board the 9:20am flight. I was informed that we were considered a 'no-show' for this flight when we were in fact there. When I tried to check in for the return flight, I was informed that my ticket had been cancelled and 'someone' would call me back with information on a new rate I had to pay. I was never informed that my return ticket had been cancelled, in fact, I continued to get emails encouraging me to make an offer to upgrade. Nobody called me and I was forced to find a different way to get back to Rome for my international flight. I had to pay for hotel stays and other travel arrangements because of this company's incompetence. Avoid at all costs.

Not Verified | Our flight was on time, our luggage arrived immediately, the cabin was clean, the crew professional and accommodating. It was the largest of the Airbus planes. I read all the poor reviews and hesitated to take this airline but it couldn't have gone more smoothly. I highly recommend this airline, and will use them again. Grazie.

✅ Trip Verified | ITA Airways met my expectations". I traveled from Milan LIN to Paris CDG and vice versa on board an A319. Really efficient service, both flights were on time. Cabin and ground staff are friendly and attentive to customer needs.

Not Verified | There is not enough legroom for a guy which is 172cm. The plane is dirty and the crew is very rude to me. Food and beverages are poor, and the flight was delayed with one hour.

✅ Trip Verified | Stay away from this airline, constant delays and cancellations. Horrible experience. Don’t book them and don’t even try to be nice to the flight attendants they will still treat you poorly. It was such a pain, one delay after another. My flight got canceled two times and delayed many times. Stay away customer service was awful very unhelpful and very rude.

Not Verified | This was my third time to Athens, and this was the most disappointing flight experience ever. First, the ITA flight from DC was delayed twice. Therefore, our connecting flight to Rome was missed. ITA then booked us on the last flight to Athens even though there was an earlier flight listed - I guess that flight was fully booked. We were in the airport for hours upon hours. During this long layover the ITA staff was not helpful or courteous. When we finally made it to Athens our luggage was delayed. We missed our driver who was booked to take us to our hotel because we were busy trying to locate our luggage. We then had to take a taxi into Athens and arrived at the hotel at 3:00 AM. We were told by ITA that the luggage would arrive the next day on the first flight from Rome. We took the bus to the airport, needless to say the bag was not there. The next morning, we had to catch the ferry to Mykonos without the luggage! Still staying positive we continued island hopping and having fun. We did not retrieve the luggage until the day before our return flight to the US even though ITA contacted us 5 days into our trip. We had no way of knowing that they had contacted us and certainly unable to get the luggage because of island hopping. Upon our arrival home I began the process of filing for lost baggage compensation. This has also been an intense experience! I have contacted ITA many times however, they have not been helpful or provided assistance. ITA has not proven itself to be supportive or helpful to their passengers. When I contact them at the e-mail addresses listed the response state that the message is undeliverable, also I am assigned a new case # every time I contact them. I have followed the procedure that ITA posted for delayed luggage but have not been successful. Please note, I will not be traveling with ITA! Y