Frontier Airlines

✅ Trip Verified | Our flight was set to board in Phoenix AZ at 2:15pm & land in ATL,Ga. At 2pm, they said a latch needed to be repaired & would take 30 mins. At 3:30pm they said it would be another 45mins. Flight was then pushed to 5pm, then 7pm then canceled. We waited in line until 9pm to ask for help with this situation. Frontier said we could have a flight the next day then changed it to a 4 day delay. The only option we were left with was a $563 Delta flight next day. I have a sick child at back in ATL who was only left with one extra day of medication in family care. Frontier offered a refund which would be fraudulent for them not to for a service that was not provided, but in no way compensated for the 5hr delay & cancelation. By law, passengers are the airlines responsibilities. They left all passengers high & dry. Staff lacked compassion & had terrible attitude. This ordeal left many families with emotional distress and cost an unexpected $600 + out of pocket. I have never been do disgusted by a company before.

✅ Trip Verified | I booked two one-way tickets from Dallas to Ontario with a layover in Denver. We arrived 2 hours in advance to anticipate delays with TSA. We proceeded to make our way to our gate. We boarded our flight at approximately 1700 even though our flight was scheduled to leave at 1643. Once on board we ended up setting in the aircraft for more than 3 hours due to some maintenance issues they were having. We were told repeatedly that it shouldn’t be much longer and that paperwork was needing to be completed before we leave. This was terribly handled. Frontier should’ve been able to cancel the flight at about an hour into our wait time so that the passengers would’ve been able to find another flight to get to their destination. Instead we waited more than 3 hours on a plane that never moved and ended up having to stay in a hotel overnight because there were no more flights. The worst experience with flying I have ever had. I’ll never fly with Frontier. I have no idea how Frontier is still in business. Extremely disappointed.

✅ Trip Verified | The flight was cancelled by Frontier Airlines due to "flight has been disrupted." Yes I received a refund but not in full. I was told that there is a $59.99 membership fee that is non-refundable. So I called the airline customer service and waited at least 20 minutes before I was answered. I explained to the customer service representative that I was not expecting a membership fee for $59.99 as other airlines charge nothing to enroll in the mileage program and that you will sometimes even get miles credit for enrolling. Additionally, since the flight has been cancelled few hours before departure and i had to find a last minute flight, then I was hoping for a full consideration in good faith by the Frontier Airlines. I don't have any use for this membership since I am not flying with Frontier Airline due to this flight cancellation. Specially when I learned that there are additional charges to get a seat assignment, check in and carry on bag charges, as well as membership fee. Then the customer service representative's only reply was...I'm sorry but the membership fee is non-refundable. I spoke to the supervisor asking for reconsideration but was told the same thing.

Not Verified | The staff on our flights were very nice however the nickel and diming of everything got to be so frustrating. Want to have an assigned seat? Pay. Want to check a bag? Pay. Want to enjoy a cup of soda, pay. Don't be deceived when you see that their initial pricing is "cheap" - you end up paying hundreds more in add-ons. If your checked bag is over 40lbs you will be charged $100 more each direction. Insane. I will never fly Frontier ever again.

✅ Trip Verified | I tried to cancel my flight with Frontier Airlines. They cancelled my flight without informing me that I would not be given a refund of any kind. 1. I cancelled within 24 hours and should have received a refund. 2. If they could NOT provide a refund, they should not have cancelled my flight without notifying me that I would not get a refund. Now, I've waited for hours on both phone and online chats to talk with representatives who have said nothing other than "we can only enforce the policy." I will not be flying with Frontier ever again. This mistake cost me $600, and I have been offered no reimbursement or support. I'm out $600, and I have no flight or refund to show for it. Steer clear of Frontier. It's a miserable experience working with their team.

✅ Trip Verified | Absolutely the worst airline I have ever flown. 5 hr delay due to mechanical issues in Philadelphia. The flight had been delayed in Philly since 1.30 pm. We were not notified until boarding time 5.00pm. Didn't leave until 10.45pm. People could have come to airport later and not sat for 6-7 hrs. That was not the main issue. Ground staff were unprofessional, down right nasty. (No I didn't complain and I'm not a Karen). I was told one employees life story about her kids etc. while waiting in line, and she should have been at the counter, ok she was friendly. Meanwhile her boss was yelling at customers, and down right rude. People were tired and cranky and sure they were as well, but...staff were swearing, when asked by other customers what happens if flight cancels the customers were told in a snotty way 'what would you like us to do? We cant make a plane appear', not alternatives were offered, no assistance. They were told if they wanted to rebook next flight was Wednesday and fees would apply. It was Monday. Plane was not cleaned once it finally appeared. Then this staff member was making sure that personal bags fit in their item size box, even after a 5 hr delay they sure made sure those customers paid the $79 fee for it as a carry on. Even after the delay. Staff were not pleasant or accommodating to anyone. Oh and they do an inflight ad about their credit card and even being applications down the plane. They were more worried about getting extra money than their customers. I have travelled on many airlines, including other low rate and full service airlines and never have I seen customers be so disrespected by staff. Its a shame their planes are very nice although seating is tight. Pricing is great until u pay for all the extras which are more expensive than other airlines.

✅ Trip Verified | Seriously every customer device agent / ticketing agent in Dallas and online have been so rude. Flights were cancelled due to a bad storm, ok I get it. Your swamped. But you can have a little decency and way less attitude. I'm just trying to get home.

✅ Trip Verified | Do not waste your money on Frontier, the so called “budget airline” will charge you to unbelievable baggage prices. We paid for checked baggage, expected, but couldn’t understand for the same 2 check bags in the way back were $50 more, but weighed less!! And on the way home from Cancun they pulled me aside with the same shoulder bag I carried on the trip down. Told me I had to pay $99. So total baggage cost for 2 people on this trip, $500. The tickets were not cheaper than other more favorable airlines, so I don’t understand why they insist they are a budget airline. Then once we landed the flight attendant yells through the speaker, we’re unloading from the back rows 27-41 or the plane is gonna flip over, seriously who says that. First and last time I’ll ever fly with this airline!

Not Verified | We have flown Frontier Airlines several times over the past 5 years. We always travel with same backpacks. Today as we are boarding in Denver on October 24,2022. An extremely RUDE agent, demanded we pay $99 each for our backpacks. Would not let us show her that they would fit In the examples they have at the gate. She was pulling people out of the line and was extremely forceful and rude. I will NEVER fly Frontier Airlines again, even if I have to pay excessively to fly another airline.

✅ Trip Verified | I get a notice from Frontier to arrive at least 3 hours in advance because of TSA delays. I arrive 3 hours ahead of time but now my flight is delayed 2 hours, and I can’t print my bag tags because you have to wait until you are in the 3 hour window for departure. This is a big deal since I am traveling with a small child and would rather sit were there are seats and food to wait. I probably will not fly again Frontier