Frontier Airlines

Not Verified | We have flown Frontier Airlines several times over the past 5 years. We always travel with same backpacks. Today as we are boarding in Denver on October 24,2022. An extremely RUDE agent, demanded we pay $99 each for our backpacks. Would not let us show her that they would fit In the examples they have at the gate. She was pulling people out of the line and was extremely forceful and rude. I will NEVER fly Frontier Airlines again, even if I have to pay excessively to fly another airline.

✅ Trip Verified | I get a notice from Frontier to arrive at least 3 hours in advance because of TSA delays. I arrive 3 hours ahead of time but now my flight is delayed 2 hours, and I can’t print my bag tags because you have to wait until you are in the 3 hour window for departure. This is a big deal since I am traveling with a small child and would rather sit were there are seats and food to wait. I probably will not fly again Frontier

Not Verified | Charged an extra $99 for a bag at gate and then a miscommunication caused for another $99 missed flight fee. Don’t fly Frontier, they nickel and dime you. Spend the money with a better airline you’ll end up spending the money anyway.

✅ Trip Verified | Horrible experience. I have a personal bag that I brought from RI to Florida and there was no issue. My bag was actually smaller coming home, it fit into the personal item holder and the woman working the front desk kept telling me it was too big. This wasn't an issue coming down and I'm not overpaying the $99 for 1 bag. That is the whole reason people fly frontier is for it being affordable. Everyone didn't have an issue coming to Florida but all of a sudden every bag is too large. The staff is ignorant and very controversial. I will never fly Frontier again.

✅ Trip Verified | My carry on fit perfectly in the measurement bin. However, the very rude staff would not even look at me or my bag and demanded my credit card and charged me $99 I have pictures of my bag in the measurement bin to prove. Terrible attitude and awful customer service. They are rude and condescending. I will never fly with Frontier again. Save yourself the humiliation of their bad attitude and travel with another airline.

✅ Trip Verified | Checked Bag overweight. They changed from 50 pounds to 40 pounds in January. They didn’t tell me I could have saved $25 if step out of line and upgrade the weight amount online instead of at counter. They also make you get out of line to board and measure personal items to be sure it isn’t a carry on. For cheap tickets they get you for these and ends up being same price if go through better airline. Won’t fly frontier again. Don’t even get water or coffee on flight. Terrible airline!

Not Verified | Our flight was delayed due to engine trouble, we sat in the plane for 2 hours while they addressed the issue. In that time no one communicated anything regarding how this would affect our connecting flight. We had to ask, once we asked they had us de plane , when trying to re book they were less than helpful or empathetic to our situation. We had to cancel the flight and get a refund. Then re book through a different airline and get a hotel for the night. We paid decent money to go on this trip and were treated terribly in a stressful situation.

Not Verified | This airline is by far the MOST UNPROFESSIONAL service I have ever come across. Your lucky if you even get a hold of a customer service representative, but when you do they hang up. I have been calling since 8am (eastern time), I have “tweeted”, “Facebook messages”, contacted the website “chat” and still have not received any help. At 5:15pm, I finally was able to talk to someone and STILL, NO HELP. “There’s nothing we can do” (in their words). Coming from the customer representative, the supervisor and the supervisors manager. I could go on and on all night about what I have encountered through this airline; but I’ll keep it short.

✅ Trip Verified | Trash company, trash customer service, trash reliability. “You get what you pay for” is not excuse for their awful awful awfully horrendous business. I always make the mistake of thinking “maybe they’ll be better this time” and they never are. They delay my flight almost every time and that’s if I get lucky and they don’t cancel it. This time they cancelled my flight and moved me to one that gets in at 4:30 am the next day. When I called last week they said I should be able to change it for free because it’s their fault. That’s the first and last decent customer service person I’ve ever spoken to there. At this moment I have been trying to get ahold of customer service for 4 hours. I have been hung up on 5 times now. When I finally made it through to someone we either got disconnected or he hung up on me. That was 2 hours ago. They scam you out of your money by messing up on their end and refusing to refund. They began charging $99 at the gate for your personal item even if it fits in the box and you’ve travelled with that same bag under your seat 10 times now. What’s even the point of having a customer service team if they aren’t going to do anything. Sometimes I wonder if they’re just sitting around laughing while the phones ring because even if they do answer they don’t do anything. They’re rude, unreliable, and have absolutely no care for how awful they are. Instead of making improvements in the company to make more money, they scam their travelers out of their money and time.

✅ Trip Verified | This airline and customer service is extremely rude and difficult to work with. After purchasing my tickets online, i noticed my carry-on was now recorded as a checked bag. i tried rectifying this with the airline via phone and their website but to no avail. I again tried correcting the problem at the ticket counter in the airport and the incredibly rude lady told me i needed to do it online, which i tried again, but you can’t. When i brought this up at the gate to the same rude lady from the ticket counter she stated that Frontier just audited them and they’re to give no leniency when it comes to bags. i was forced to pay the $79 (even though i already paid the $64 online with my original purchase) to carry my bag on. another gate attendant who was slightly more helpful did say that they would put a note on my account so i could be refunded. while on the flight, the lady in front of me had a cat and instead of stowing it underneath the seat in front of her, she had it sitting on the seat in front of me. the cat urinated which ended up soaking my backpack that was stored under the seat. Being that our flight was delayed two hours, we arrived in Vegas at 3am and no one was available at gate check to assist with my cat pee covered bag (which was contained in a garbage bag now). I ended up having to throw the backpack away because the hotel doesn’t dry clean back packs. The flight attendant was as accommodating as she could be and said that if i file a claim, frontier will replace my bag. she also said she would not it under my account and that the airline will know what happened because they will have to schedule a special cleaning for that area of the plane. I made multiple attempts to reach frontier while on vacation (auto recording that the hold time was more than 30 minutes so couldn’t connect me), and when I did talk to a person, they put me on hold for 47 minutes then said they couldn’t find my booking, put me on hold but i could still hear them, and they intentionally hung up on me. Again, got to the airport and had to pay another $79 to carry on my bag, but again they noted it on my account. After spending 2 hours trying to sort things out with them when i got home (they repeatedly told me they didn’t have record i was on the flight and acted like the couldn’t see the notes that were entered on my account) they kept arguing with me saying they would only refund me the original $119 that I paid online because its more to add a carry on at the gate. After finally getting them to agree to refund me the $158 that i shouldn’t have had to pay in the first place, i check my bank statement only to find that they lied and only refunded me the $119. i haven’t been able to get a hold of them since. I filed a claim in regard to my bag and it’s been 10 days and i still haven’t heard anything. This is a joke of an airline that has zero value for customer service.