Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2579 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"they take advantage of people"

(United States)

Trip Verified | They changed my flight, which extended my trip 2 extra days forcing me to spend 12 hours in Vegas airport, and 9 hours in Denver airport. Once I finally was able to board my last flight (out of 4) they didn’t have enough people on the flight and started charging for carry on bags. Luckily, I flew with them before and haven’t been charged for my small backpack my last 3 flights so I didn’t have to pay. They made me pay $100 to take a small backpack on that for the last 4 flights I had I was able to put it under the seat. This airline is disgusting. They know nothing about good customer service, they take advantage of people.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Houston
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"most unprofessional and rude"

(United States)

Not Verified | I had one of the worst experiences riding with Frontier Airlines the morning of September 30th, leaving from gate D1A. My flight originally was supposed to board around 7:12am and didn’t board until a little after 12 pm, so it was over a four hour wait to begin with. However the rude experience happened as the other customers and myself began to board. The supervisor in charge asked passengers to check the size of their bag, I had no problem checking my bag as my bag was under the requirement size. Went Back to the supervisor who was busy checking ppl in and told her it fit, she then rudely told me to go back and call her to check which I did. However I now had to wait as others were ahead of me. Before I was finished checking once again she began telling me that I took too long and she’s closing the door. I began asking her why she was closing the door on me after a four hour wait and after waiting online to check my bag size. I began to cry letting her know I’m traveling to a funeral. She leaves towards the plane shuts the door. Comes back and tells me to come. As we are walking to the plane she says I was going to let you fly but just had to make you sweat. She was the most unprofessional and rude person I have ever encountered traveling. I will try my best to never take frontier after that experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to New York LGA
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Frontier refuses to honor the chat"

(United States)

Trip Verified | I booked a flight home to see my family for the first time in years. I'd made it through the entire pandemic unscathed - naturally, the day of my flight I started to feel pretty sick. Out of an abundance of caution, I took an at home COVID test and popped for positive; my flight was only a few hours later, so I quickly got in touch w/ Frontier to see what they recommended. The person with whom I chatted told me that I needed an 'official' positive test from a clinic/doctors office - at home test would not be submitted. He also specified that it needed to be within 4 days prior to the flight. Obviously, as there was hours remaining, I continued to press in the chat that I had no problem getting the test, but that it would clearly not be from 4 days before. Me - "If I am able to schedule for today, is that sufficient?" Frontier - "If you're unable to make your flight today, you can still submit medical documentation." Me - "I will definitely not be on the flight today, for the safety of the crew and other passengers. What is the correct course of action from your end - should I simply not show up? Or is there something that must be done from your end?" Frontier - "The option here is to cancel the flight and you can submit a positive result of covid from testing facility, doctor's office, or clinic." The first available test was the following morning - as requested, I went, test, showed positive, and submitted. Frontier refuses to honor the chat. They also are totally unwilling to entertain the idea that it was not possible to set up a same-day, in-clinic COVID test at 3PM. Their email back. "Dear xxxxx, Thank you for taking the time to write to us. I am sorry to hear that you are not satisfied with the resolution that was offered. It is never our intention to be insensitive to our customer’s opinions regarding their experience with Frontier Airlines. The airline has guidelines and policies in place to help ensure that all passengers are handled in a consistent manner for most situations that are encountered. While reviewing the message you forwarded, it shows that the chat agent already informed you that all documentation provided will be subject for approval. Jude also stated that we are requiring a testing documentation from a medical provider within 4 days prior to travel. And that at-home test will not accepted. However, the testing documentation you provided was outside the 4 days prior to travel that we require as per policy. We must respectfully inform you that we are unable to grant an exception to policy. We appreciate the feedback you have provided. Thanks, Reservations Specialist Frontier Airlines" Will never fly with these people again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Philadelphia via Denver
Date FlownApril 2022
Value For Money 12345
no
1/10

"flight got delayed twice to finally get canceled"

(United States)

Not Verified | My family and I was supposed to leave on 10/04/22 at 8.50pm, flight got delayed twice to finally get canceled, airline did nothing to help us out, we waited at the airport until next morning at 5.45 am to flight to Orlando, to again be stuck there the flight has been delayed three times and still waiting. The airline’s staff are rude, we are tired, sleepy and hungry, now they’re saying maybe in an hour, in the meantime we had reservations for a hotel and a car that I already paid for, and nobody is willing to pay our loss.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteAtlanta to Puerto Rico
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"boarding staff were the worst you can get"

(United States)

Not Verified | Washington to San Francisco via Denver. Worst travel experience ever. The airlines intentionally let you any personal items that fit underneath the seat but will force you pay 100$ per item on your connecting flight. It’s all a big scam. The boarding staff were the worst you can get.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to San Francisco via Denver
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight attendants great, but airline is horrible"

(United States)

Not Verified | The flight attendants did a great job, but this airline is horrible. I’ve given this airline 3x chances every time flight had been delayed 2+ hours idk why?? And on top of that we had to remain waiting when we have finally arrived to the destination because the gate is unavailable? Somebody really needs to buy this airline out and improve it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Atlanta
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"The staff are rude"

(United States)

Trip Verified | San Antonio to Chicago. This was the most horrible airline I have ever had to endure. The staff are rude they try to police you in regards to your personal items they’re inconsistent and they charge for everything, they even try to charge you for an empty seat. Whatever you do, do not fly with this airline you’ll be sorry.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Antonio to Chicago
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This whole airline is a inconsistent sloppy scam"

(United States)

Trip Verified | First time flying Frontier and will absolutely be my last time, went through security once and everything was fine then had two delays and had to get a new flight because I’d miss my connection and there were no workers at the main assist area. Went through security again and they want to take toiletries that are sealed, like I didn’t just go through security 1 hour ago. Didn’t update me on the delay until about 30 minutes prior, charged me almost 70$ for a carry on. This whole airline is a inconsistent sloppy scam. Will never fly again, avoid at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Atlanta
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"offered bottled water for $4"

(United States)

Trip Verified | On our initial approach to Denver we had to divert to Durango for fuel. Sat in Durango for close to 2 hours then once we were finally back in the air Frontier offered bottled water for $4. All the greed will come back and shut this brand down one day.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePensacola to Denver
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Flight attendant quickly stated those seats cost more money"

(United States)

Trip Verified | Plane completed boarding. The exit row was vacant. I asked if I could move to one of the vacant seats in the exit row. Flight attendant quickly stated those seats cost more money. I said I thought you usually allowed people to move to the vacant seats to help in the case of an emergency. Flight attendant said, I do but I’m choosing who will move there. She left the seats open.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Denver
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no