✅ Trip Verified
| Salt Lake City to Boston. We had a few flights scheduled with Frontier Airlines on June 29th, 2019. The first flight out of Salt Lake was supposed to depart at 10:10 AM but there was a delay because the plane that we were supposed to board had not arrived on time. We understand that with flying there can be delays so this didn't bother us too much. We ended up departing Salt Lake City to Denver around 10:40 AM. Once we had arrived at Denver w started our scheduled 6-hour layover to our next flight with Frontier to Boston. The flight was scheduled to depart at 6:15. The flight was again delayed but with no notice this time. We waited around for 1 hour before even being able to board the flight. Then we had to wait an additional hour for our flight attendants that were landing on a different flight scheduled to arrive at 6:25. First of all, if all the flights had been on time, I would like to know how we were expected to leave at 6:15 when our flight attendants were not expected to land until 6:25. Not surprisingly there flight arrived 40 minutes later then the scheduled 6:25. At this point we are noticing a theme that all flights with Frontier have been delayed due to what seems to be poor scheduling and even the pilots were extremely frustrated. Every person between TSA, stand in flight attendants, pilots and passengers were extremely frustrated with the lack of communication and issues that seemed like they could've been avoided from the start. I have never had such a bad experience flying from Salt Lake to Boston before. These issues definitely seemed to be avoidable and even if they weren't, the communication and empathy for our frustrations could've been a lot better since there was a definite lack of both. Due to the great inconvenience and horrible service, I am requesting to have a refund credited to my card that I had purchased the tickets from. Our experience was so awful we will never be flying with Frontier Airlines again. This was absolutely unacceptable.