Frontier Airlines

Not Verified | Our evening flight from Orlando to New Jersey was rerouted to Philadelphia. Upon arriving we discovered that Frontier didn't have any contingency plans in place for us. This left us all having to fend for ourselves in an empty airport at one o'clock in the morning. After several attempts to get a rental car, we had to hire an Uber to get us back to New Jersey.

✅ Trip Verified | This airline was terrible. I was harassed and called a liar by the airline agent since she thought my bag didn't fit in their box. I initially checked on my own. Then the worker who checks made me check again and saw it fit. Then the agent right after tells me to check the bag again because she saw that it didn't fit which was a terrible lie as it was just verified. I told her her coworker just made me put it in and saw it fit. Her response is I don't care I'm the agent. Total power trip for a low paying job might I say. I then showed her again it fits and she said nothing. Not a sorry for calling me a liar and persisted to talk to us with an attitude. I guess she was mad she lied and all the passengers saw it since she was yelling at me during the encounter. The money saved is not worth the harassment and embarrassment.

Not Verified | Was flying from SFO to BWI on 14th March 2023. Flight was delayed and was missing connecting flight from LAS. They asked me to book another flight which I did. But there was no luggage at the destination. Airport agents are worst. No responsible answer. I was told that I would get a call after 5 pm but no calls until 8 pm. Started chatting and finally someone appeared after 2:30 hrs. According to her, I should wait another 4-6 hrs to know about the status of my luggage. I understand about this kinds of issues in the flight. But a customer has rights to receive good customer service which you can never ever expect at least with Frontier airlines. Please do not trust this airlines. They don't have customer service number. You need to depend on the chat and you will find a live representative at least in an hour and more. If you need immediate assistance, what would you do? Pay little more with any other reliable airlines and be free from hassles. This is my first and last flight with Frontier. I would suggest at least to my friends and families not to travel with this airline. You not only pay your money, but your time and tension as well. And one more thing, they cancel/reschedule your flight anytime. However, I should thank the flight crew members and their services.

Not Verified | Passenger beware. When booking a flight with Frontier Airlines don’t assume that what you booked is what you will get every time we fly with them. The flight gets changed several times on March 18. We are flying from Cleveland Ohio to Florida, and both legs of our flights have been changed by almost a whole day, for some reason, Frontier believes that when you book a flight with them, they have the option of changing your flight itinerary whenever they want! Heaven forbid you schedule your airline travel around your vacation schedule.

Not Verified | My bag was lost, still trying to track it down. I understand that you can get bag insurance but isn't the point of paying $50-60 extra per bag, so that they don't lose it? They have been kind of helping me out and reached out to let me know that my bag will be delivered before 8pm today. But after reaching out to them again, it appears it got lost again. I lost a day of my vacation, still don't know if my bag has been found, let alone if it will be delivered today. I get it that bags get lost, but this is the first time in awhile I've flown Frontier. I do believe I will never fly this airline again and would advise to not get tricked by their "low" prices for flights.

✅ Trip Verified | I will do everything I can to avoid booking with them again. The hidden fees for tax, security fees, facility charges, etc, plus the cost to have a carry on bag were $102.00, the "ticket" price was $140. What a rip off! Also, there is no way to talk with an agent. You have to use a chat bot, or chat with a live agent. It takes forever to accomplish anything over a chat. Very irritated with the entire experience.

✅ Trip Verified | We ended up paying around $540 for 2 bags and a carry-on. They charge you on every connection. It is like you are paying for a new ticket again. The first flight was delayed and they have a horrible customer service.

✅ Trip Verified | Terrible airlines, incredibly uncomfortable. I always tell myself that I'll never fly with Frontier again but sometimes their ticket prices just seem cheaper than other airlines. I've taken a total of 15 Frontier flights in the last two years and this is the first time they wouldn't let me fly because of my personal item. They charged me an extra $100 for something they only charge $50 for at check out. I tried explaining that I've been a customer of Frontier for this long and they've never been as flat out rude as they have at Midway to Philadelphia this time. Aside from the discomfort and lack of leg room in the plane which I've had to put up with before, I've never experienced such genuine rudeness and terrible behavior from airline service before. Frontier lost a returning customer for good today and they should look into their flight policy as well as their hiring processes if they ever want to be recommended as an economical option. As is, however, this was the most atrocious airline experience of my life.

✅ Trip Verified | I hadn't flown in about eight years. Could not figure out how to check in. Despite having tickets, the website was asking me to buy seats. I knew I had to pay for luggage (a 47 pound suitcase means $50 for the extra 7 pounds). I was certain I'd done everything but the kiosk would not print a luggage tag. I asked a Frontier representative who was helping at the kiosk. She told me to go up and talk to an agent. I followed her directions to the Agent Assistance Required sign. Immediately a Frontier employee pointed at me and told me to get back in the other line. I said "I'm having trouble checking in and she just told..." and he laughed, waggled his finger at me, and told me to get back in line. Apparently, "agent assistance required" means "wheelchairs and military only". Furious, I went back to the kiosk. Still could not get a luggage tag. I finally paid $31 (times 2) for some of the few remaining seats on my phone. Boom, text message from Frontier with a boarding pass, and the kiosk let me print a luggage tag. Fortunately I got to talk to the same agent again, who again laughed that I couldn't figure out how to check in. Several other passengers and I waited for our 10:56 PM flight at a nearby gate. At 10:25, about the time I expected boarding to start, there's a sudden announcement "Last call for flight 756, if you are not making your way here we will close the doors and they will not reopen." Well this was quite a surprise to all of us sitting there in the late night quiet airport, as it was the only announcement that had been made. As far as I can tell, the flight left BEFORE its stated time. Never seen such a thing. Flight itself was smooth and uneventful...and landed 20 minutes earlier than expected. I still burn with anger, shaking, about the way the guy at the desk literally laughed and pointed at me, without listening to a word I said. I rage at buying $45 tickets and still having to buy SEATS before it would let me "check in". I rage at the way the website fills the check in page with ads to bundle with cars and hotels and upgrade this and that. Never ever again.

Not Verified | Delays, incompetence, and hidden fees. Never again will I book through this airline. Please save yourself from the same mistake I made in booking this flight.