Frontier Airlines

Our flight was Kansas City to Denver with a connection in Denver to Las Vegas on Mon Jan 6th. Flight scheduled to leave at 6.30am. Flight delayed 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connecting flight. When we finally arrived in Denver we were told to go to Customer Service to reschedule our connecting flight and waited in excess of 4 hours just to get to the counter. Told that the next flight out would be the next day! Finally we got food vouchers we had been at Frontiers mercy for over 18 hours. After arriving at 3am at Las Vegas airport we had to get our luggage out of impound. From the time of booking to when we flew several changes were made that negatively impacted our trip. We were not notified that because we had an economy ticket purchased through a third-party vendor that our carry-on bag would be $100 per bag to take on the plane along with no food or beverages offered without a charge incurred. The recent addition of fees for everything but use of the bathroom has taken Frontier Airlines to the very bottom of the food chain. Our return flight was no better. We made it on the Las Vegas flight to Denver. When we got to Denver our flight was delayed. Our plane was to leave at 9.13pm. We got food and started back to the terminal and when we got there they wouldn't open the doors to let us on the plane. This was 9.10pm. We were told to go to Customer Service to be rescheduled for another flight. By the time we got down to the Customer Service desk the woman was very rude and said that she couldn't do anything without us paying an additional $100. I paid the money and got a stand-by for 10.12am and a confirmation for a 3pm flight. We spent the next 13 hours sitting at the boarding gate. No where to lay down but on the floor and again our luggage made its way home but we didn't. I will never fly Frontier again.

Over winter break my family enjoyed a wonderful Skiing vacation in Colorado. My boyfriend and I had to leave the trip early. Because of this we paid a shuttle service to get us to the airport early on Sunday morning. When we got to the airport we saw the Frontier flight was delayed 2 hours. No text no call no email to warn us of this inconvenience. When we got to the gate I politely asked the lady what the problem was weather mechanical or just a delay at the other airport. She told me it was mechanical. With that I asked if we could be compensated for our time in the airport with food vouchers. She replied that the delay was not set in stone and therefore would not reward customers. The flight did not leave for another 3 hours and we were not compensated for any food during that time. I was extremely disappointed and plan to never fly Frontier again.

I traveled Frontier to come home from Los Angeles. Frontier has a rule that their ticketing counters open 2 hours prior to departure. Arrived at the LAX ticket counter a little early and had to wait 45 minutes for an agent to check me in. However agents were very nice and got me checked in fine. I flew to Denver from LAX and had no complaints with flight attendants and pilots. My second flight was from Denver (depart at 5pm) to Cleveland. I went up to the agent at the gate to ask a question. He greets me with "Yo." I found that to be very unprofessional. We ended up departing at 7pm I have never boarded a plane so slowly. We landed in Cleveland around midnight. It must be a Frontier thing to be understaffed when unloading bags off the aircraft because that was the case. With all of this said I will never be flying Frontier Airlines ever again.

I flew from Orlando to Trenton NJ. Flight delayed twice but did take off finally. When the flight arrived in Trenton the pilot announced that the runway was too icy to land. We circled for 45 minutes more they tried to de ice the runway. No success! The pilot announced we would now land in Wilmington Delaware and a representative would meet us and provide hotel accommodations. They kept us on the runway for almost 90 minutes and we were told that they were making accommodations for everyone with hotels. Finally get into the airport and are told that they have no intention of providing of providing hotel accommodation. We sit for almost 90 minutes and are told they hired a bus to transport people. Too icy to land a plane but they felt is was fine to put people on a bus. Airport was closing and they were not offering any other options. Arrived back at Trenton 3.30 am. I will never fly this airline again and I don't care how cheap it is absolutely awful service.

Kansas City to Denver connection on Mon Jan 6th. Will never book Frontier again. Surprise fees at the gate. Our flight was delayed for 4 hours supposedly for mechanical issues. They do not communicate to passengers or update on status. Many people were led to believe they will make connections and waited for info for 2-4 hours to be told they will not make their connections. Passengers were in a line to schedule alternative flights to find 1 agent to assist them. Then told you will need to call their 800 number. No excuse for that kind of customer service.

I do not recommend this airline for people traveling between Chicago and Trenton. The primary reason: the lack of any semblance of a contingency plan in the event of weather related travel delays. Our Monday flight home to Chicago was cancelled due to weather (not the airlines fault) however the next available flight was Thursday (3 days later). The announcement was made by an attendant yelling it through the terminal and passengers had to quickly get in line in the hope they would get on the flight. The attitude of the attendants was apathetic and no efforts were made to help customers rebook a different flight. Certainly no notion of adding an additional flight to help customers reach their final destination. There was minimal assistance helping people find transportation from the airport find lodging for the evening and it felt like we were being pushed out the door as everyone was scrambling to change their plans and find a way home. General complaints include: understaffed baggage drop-offs confusing and useless signage extremely slow kiosks. There is a general apathy towards customer service - individual front line employees are generally nice and helpful but there is an evident lack of organization and customer concern. The airfare is cheap but you get what you pay for.

Was booked on a flight from Tampa - Trenton on 1/3/14. Flight was cancelled about 4 hours prior to departure and I was left stranded without any options. Frontier stated they could not fly me out for another 4 days and refused to put me on another carrier or on their next departing flights stating "they are already full and you don't have a guaranteed seat". This is totally unacceptable. I had to spend hours on the phone with other airlines and incur excessive charges to take a last minute flight and change my car return time. Would not recommend this airline if it was the only airline.

We drove 5 hours out of our way to receive what we thought was a discounted ticket for four traveling to Mexico. $180 later for baggage fees and we should have just booked Delta or United for about the same price. It is a "hidden" fee and is not ethical. They specifically ensure that your not aware of the policy. I fly a lot for business and its standard to pay for bags exceeding 40-50 lbs and can also be policy to pay for checked bags (domestic) but I have never heard of having to pay for carry-on baggage that meets their size and weight criteria. If they would have been upfront about it we wouldn't have went through the trouble of ensuring that we were brining four small bags that met their height width length and weight requirements and would have just had two bags and saved ourselves half the cost. Even worse this is on an international flight. I could truthfully not care less about drinks and snacks but a 5 hour flight and they want you to pay for a cup of coffee? I feel as if they should be paying me for the 3 hour delay on each side of my flight that was caused by their incompetence if they are going to nickel and dime their "customers" for every last item. Watch out next time you get on a Frontier flight they will probably have a visa machine to gain access to the bathrooms.

My husband and I are just returning from vacation and are waiting to board our final flight of our journey home to Denver. We arrived at the Frontier ticket counter this morning to find that we could not carry on our bags for free as we had on the way out - today it would cost either $25 to check each bag or $50 to carry them on. This was a sneaky tactic by frontier - very clever to gouge the budget traveler when they believe they have accounted for all costs at the end of their trip. Of course our hands were tied and we had no logical choice but to pay! Wow. My resolution in 2014: no more flights with Frontier.

I think Frontier should remove their inclusion on the cheap-fare sites because when you get to the airport you are told that because you bought your ticket on one of these sites you have to pay $55 for your carry-on etc. The departure and return flights were changed and I had to stay five days longer than planned. Also the people using these sites were put in the very back where the seats don't recline. This would all be fine except by the time Frontier gets done with you you might as well have paid regular fare. Every airline I have ever used cheap fare or not will email when the departure time has been changed even by only 5 min. You rescheduled your departure time for 25 min. earlier without letting me know. I was lucky to get to airport in time. I will never fly Frontier again.