Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3579 reviews
2/10
3 star Skytrax Rating
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1/10

“It was awful”

(United States)

Not Verified | Horrible customer service and even worse ticketing service in Orlando. We were treated so rudely by the baggage check agents in Orlando. They were rude, inconsiderate of any passengers and were more interested in gossiping behind the counter than helping anyone. We were there two hours earlier but almost missed our flight because we had to wait in line TWICE to check our bags. They should have told us we needed to print a bag tag before getting in line. It was awful. Worst experience we have ever had with any airline we have flown with. We couldn’t believe how rude all the staff was. We wouldn’t fly Frontier if they paid us!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Orlando
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service was horrible"

(United States)

Not Verified |   The customer service was horrible. The first woman who helped me was rude and gave a lot of attitude.. But the second lady that helped me was very kind. I was denied access to my flight despite being early- was told the won't check me in because I didn't have any way to do so, and when I asked for a flight move or a refund the denied me that. I had to pay almost double for the next flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Baltimore
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“such appalling customer service”

(United States)

Trip Verified | I'm deeply dismayed by the shocking treatment we endured from Frontier Airlines in Salt Lake City. In all my years of traveling, I've never encountered such appalling customer service. It all began with a simple inquiry about an excessive additional baggage fee. Instead of a polite explanation, we're met with hostility and disbelief from the staff. To our disbelief, we're pressured into paying an extra $100, falsely led to believe it would secure our place on the flight. This marked the beginning of a nightmare. After making the payment, we're abruptly informed that we're not allowed to board due to our 'persistent questioning' about the fees. This arbitrary decision left us shocked and distressed. Adding insult to injury, Frontier made baseless accusations of aggression and even summoned security to intimidate us. Fortunately, the airport personnel, showing more sense than Frontier, attempted to help mediate. Despite their efforts, we're heartlessly denied boarding without any valid explanation. Desperate for solution, we turned to customer service, hoping for assistance. However, we're met with indifference and apathy. Hours spent in futile online chats yielded nothing but a refusal to refund our money. How can a supposedly reputable airline treat paying customers with such blatant disrespect and dishonesty? Frontier' disregard for basic decency and consumer rights is truly reprehensible. After paying our tickets and luggage, Frontier effectively left us stranded in a city that wasn't our home. We're forced to scramble for funds to book alternative flights. People informed us that this mistreatment was common with Frontier. It's utterly unacceptable to leave paying customers stranded and helpless, especially when it's a recurring problem that the airline refuses to address.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Tampa Florida
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"nothing but rudeness"

(United States)

Not Verified |   I was driven to the airport by a family member and apparently got to the San Juan airport late the morning of January 30, 2024. I'm also unable to walk fast as I am disabled. I am in my upper 70s. I've never felt so humiliated and stressed with the way I was treated in the San Juan airport by Frontier staff. They couldn't find my flight information and said I will not make my flight and there was no other flights that day and there's nothing they can do. I was shocked as now I found myself alone at that airport. I had even paid for insurance when I had purchased my ticket. I tried so hard to get them to help me but they told me to leave the airport. I had to purchase a new ticket to fly out at midnight. Now I see my credit card charged for the two flights on the same day. I called frontier and nothing but rudeness. I had my daughter call and they hung up on her. What is going on with Frontier employees? Whatever happened to Customer Service?? By reading up on their reviews I see nothing good. I wish I would have read them before I chose them to travel. Thankfully my credit card is on this to fix the problem. I am now flying to Florida next month on another airline. M
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Juan to Philadelphia
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"avoid this airline"

(United States)

Not Verified |   My significant other had knee replacement surgery and ended up having complications and our trip was no longer possible. Dealing with Frontier was a nightmare. You can't call anyone. So I drove to the Minneapolis/St. Paul Airport to talk with an agent in-person and was told they could not help me, that I had to talk with someone on-line to change my reservation. The on-line chat was slow and very hard to use for detailed communication about rescheduling the flight. As I was unable to get reliable assistance to reschedule I canceled the flights for both of us and am now trying to obtain a refund from the travel insurance agency. In addition, I found inexpensive Frontier flights on-line for our new travel dates but was not given those flights as options when I went to reschedule. It would have cost me $1076 to reschedule our flights so it was cheaper to cancel and lose $500. To say travel with Frontier is risky is an understatement. No amount of money saved was worth the stress and hassle of nearly absent customer service. I will say that the staff I had direct interaction with were friendly and very apologetic but completely unable to assist me. Do yourself a favor and avoid this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Orlando
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"charged $100 for each backpack"

(United States)

Not Verified | The flight from MSP to DEN was delayed by 2 hours, and the return flight from DEN to MSP was delayed by 2 hours. These delays significantly inconvenienced my travel plans. To add to my frustration, we were charged $100 for each backpack at the gate in Denver, even though these backpacks were allowed for free in Minneapolis and easily fit under the seat in front of us on the plane. I have used these backpacks as personal items on many flights before without any issues. Not only did the gate agent charge us more than the stated $70 per bag at the airport, but they were also incredibly rude and unhelpful when we sought a refund. We were instructed to contact Frontier for resolution. Furthermore, the delay on the return flight from DEN to MSP was attributed to "customer service needs," which I strongly believe was caused by the gate agents charging numerous customers for their personal items, creating unnecessary delays. This experience has been incredibly disappointing, and it has left a lasting negative impression on me. I have always appreciated various airlines' services during my domestic and international travels, but I have never encountered such a disheartening experience. I am committed to sharing my unfortunate experience with Frontier Airlines and will discourage others from choosing your airline in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Denver
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"hate Frontier Airlines with passion"

(United States)

Not Verified |   Arrived at Orlando 2 hours early. Had 1 bag to check. The line for this was longer than I'd ever seen anywhere in over 30 years of flying. By the time we got to the front of the line we missed the cutoff and were refused service. Had to rebook to Detroit for additional 200 dollars. I am furious and now hate Frontier Airlines with passion. I also have to get from DTW to GRR on my dime. So sad I tried to save a couple bucks and got screwed. Did I mention the bag checking was understaffed and a bit rude? Do yourself a favor and avoid frontier.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Grand Rapids
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“the last time I fly with them”

(United States)

Not Verified | Never experienced such a frustrating experience with any airline as I have with Frontier. Unfortunately todays experience will be the last time I fly with them. Individuals want to be treated responsibly and respectfully. I’ve only ever wrote a few google reviews but felt compelled to let other potential passengers know of my experience. Frontier sends you an email reminder to check in. The email has a hyperlink that connects you to their internet based online check in. Upon two days of trying to check in online my family gets to the airport goes to the ticketing counter and the associates refuse to provide any assistance whatsoever. Stating they only serve customers who have checked in. I explain again I’ve repeatedly tried and then literally show the associate how their system gets stuck in the check in process when you don’t check or carry on a bag. They push me aside and say you’ll have to continue to try and please step out of line. I do so frustratingly. I request a supervisor. None come. I wait. Ask again if they could assist or get a supervisor. A different associate says that getting a supervisor will be difficult. I wait. I wait more. Now I’m irritated. No one comes. I finally come to the realization that I may not be able to check in even though they’ve already collected my payment via their online system. So I figured I’ll try and attempt to get the Frontier app. The app did get me checked in just in time. I find disheartening that their website and associates say to check in online via the internet. The saddest part was the lack of assistance from the various Frontier associates.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Philadelphia
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Annoyed customer"

(United States)

Trip Verified | Do not buy tickets from them no matter how cheap they are. You will be responsible for $73.99 to have a carryon or $99 at the airport. I paid for the carryon because it had my clothes, how ironic they would charge. Go with Priceline. I didn't due to no flights at the time. With Priceline most airlines allow 2 carryons at no charge. Took them 3 hrs to get me my e-ticket. You get what you pay for. Annoyed customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Houston
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"shutting down the Frontier credit card"

(United States)

Trip Verified | I've been a United Airlines fan for years, but recently got hooked into Frontier because of needing to fly DEN to STL for a year. I made the mistake of signing up for their credit card. Similar to their flights, it looked like an amazing deal. After a few months of winding through the Frontier maze of add-on charges and loopholes and restrictions, and never getting the miles from the credit card (with mafioso interest rate ), then comparing the actual cost for a flight with United (which makes everything so simple and easy and clear and fair) it turns out the cost is only a bit higher with United. And I get to keep my sanity. And I'm shutting down the Frontier credit card that never gave me the miles it promised. I like life without feeling scammed. And I'm willing to pay a bit more for that.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to St Louis
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no