Frontier Airlines

Not Verified | I had the most horrible experience flying home on Frontier yesterday. I was traveling home with my 3lb dog yesterday after spending some time with my mom. When I got on the plane with my dog in the appropriate TSA carrier and my puppy was also secured with a leash that attached to the carrier. I erroneously had the top of my dogs carrier not zipped. When I got on an a steward very rudely yelled at me that the carrier needed to be zipped. I complied with his request and zipped the bag closed with one hand, not realizing I didn’t zip the bag all the way closed. The bag was still 5% open. I get halfway on the plane and another stewardess said it needed to be closed all the way. Not realizing, I say the bag on an empty seat and proceeded to close the rest of the bag. The stewardess then told me I had to go back because the male steward wanted to see me. I back tracked and went to the front of the plan where he told me I could get off! I politely asked why? He said I told you to close that carrier. I told him I did, but didn’t realize a small part still remained opened. He yelled at me well that’s not what my co-worker said. He called his coworker to the front and she confirmed what I said. I couldn’t believe how rudely I was talked to and treated after being a customer for years and over a 3lb puppy. Frontier needs to better with how they treat their customers. I wasn’t unruly or anything, it was a mistake of trying to close a pet carrier with one hand, while trying to board a plane. Not sure if I will ever fly with them again, or refer them to anyone else. I guess you get what you pay for.

✅ Trip Verified | My boarding time was 7:20 I got to the airport early so I could check my bags in and enjoy the city before my flight I was told I couldn't check my bags in until 3 hrs prior to boarding ok I pay for the luggage storage I come back around 4 ish I was told I wouldn't be able to check my bags in until 6:15 and one of the agents was like 5:45 they went back and forth. I said forget it because 3 hrs prior to boarding is 4 something if I'm waiting till 6 that leaves me no time to calmly go through tsa eat relax and charge my phone which was dying. Which in fact was the case when I got back to the counter the line was tremendously long, mind you I just needed to drop my luggage off that was already paid for and tagged. tsa was backed up so bad this day I was still in line when the boarding process began which stressed me out because I suffer from anxiety and if I were to miss my flight Frontier doesn't do well with compensation. So for people like me who like to plan ahead and be cautious of how the airport works it's very unproductive to have a 3hr drop time from the flight's takeoff time and not the boarding time. I was panicked and hungry by the time i boarded the aircraft and I do not appreciate my time being wasted when I followed all the guidelines and requirements Frontier asked of me before even coming into the airport. I did everything I was supposed to do and your company failed to hold up their end of the bargain. I understand people use your company for the low fares but when the service is horrible and my time isn't valued I'd rather pay a higher price for convince and a smoother process. I was so unimpressed and disappointed by the careless attitudes from the workers at the front desk

Not Verified | I was traveling back home with my 4 and 6 yr old sons from San Juan to St Louis but had a layover in Orlando. Frontier made me miss my connecting flight because they were circling in the air for an hour unable to land. By the time I arrived to the gate they had shut the doors and told me to go to the help desk. The help desk told me the next flight out wouldn't be until the next day at 930 pm. Over 24 hrs later!!! The man at the help desk said "well do you want me to book it or not?" Very rude, unprofessional and unempathetic! I had him rebook me and now I and stuck on a bench with two small kids, no blankets, lost suitcase and the help desk disappeared and will be returning at 1:30 am. My mother and I spent 2 hours on the phone with Frontier customer service supervisor but not much help!

Not Verified | This airline is by far the worst one I've ever been on, it's even worse than Spirit. In this specific airline, where they check your boarding passes before going into the plane, they force you to check your bag in the size limit thing. Our three bags fit perfectly good but they charged us $390! That's like a price for another airplane ticket!

✅ Trip Verified | We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

Not Verified | Worst customer service, rude staff, they make money off charging you for everything, your personal item. Everything they can squeeze a penny of you, do not fly Frontier.

✅ Trip Verified | I had to buy a last-minute ticket at 10 pm the night before we needed to fly home due to an incorrect booking by my elderly mother. We had never booked with Frontier before and thought they would have the same carry-on bag policy as every other airline. Minutes after booking, we went online to check in to find they only allow one small bag (smaller than a backpack), and every additional bag is $74. We had two roller bags that Alaska Airlines allowed us to carry on to our destination. Frontier was charging us an extra $148 for these same bags. After reading the dimensions of their approved small bag, we realized that both our backpacks were too large, even though they would fit under the seat of any airline. This means we needed to pay an additional $296 for all our bags. I called to cancel the flight, and even though I had booked a few minutes earlier, they told me that I did not meet their cancelation requirements and I would need to pay a $198 cancelation fee. On top of that, they won't refund the remaining balance back to your card, but instead force you to take a credit with their shady AF airlines. Never again will I book with Frontier or their affiliate Spirit.

Not Verified | I will never fly Frontier airlines again. They falsely say discounted airline but then overcharge for everything. You pay high dollar for your checked bag and are only allowed 40 pounds. Mine was 3 pounds over and I was charged $100 more. I had to wait in the check in line for almost an hour because there were only 2 employees working and one of them was on and off her cell phone and not helping people. Then the flight attendants on my flight from Indy to Denver, were so unprofessional. There was a 23-minute time frame where they had the front bathroom blocked off for the pilots to use the restroom. However, 20 minutes of that time was spent with the flight attendants laughing and flirting with one of the pilots. They were not checking on passengers and I had to "hold it" to the point of pain because they wouldn't let me use the bathroom. With everything I had to spend on my tickets, bags, seats, getting a bottled water and a small bag of chex mix....I paid over double what I would have paid to just book with a regular airline that includes everything! I paid extra to sit in what I thought was their "first class", but still didn't get a complementary beverage or snack! Lesson learned for sure!

Not Verified | In May 2024, I was flying from DFW to LAX with Frontier Airlines. After boarding, we sat in the airplane for over 45 minutes with no activity. Eventually, they announced that the flight was overbooked and couldn’t take off until the situation was resolved. I voluntarily gave up my seat under one condition: that I receive a full refund. However, it has been nine months, and Frontier has yet to issue my refund. Despite filing a dispute with my Bank of America credit card company, there has been no resolution. This experience has been extremely frustrating, and I would caution anyone against trusting Frontier Airlines. Their lack of professionalism and disregard for customer rights is unacceptable.

✅ Trip Verified | The absolute worst experience top to bottom. I interacted with 5 employees throughout the process. 4 of them were rude. They have a draconian personal item policy. If your backpack does not fit in the tiny box, they charge you $99 for a carry on at the gate. I flew Spirit here on a last second flight and they were way better. I used the same backpack and they considered it a personal item without issue. The rudeness continued on the flight. Condescending tone vs simple communication.