✅ Trip Verified
| Frontier's policy on their website: When you check-in for your flight on our website or mobile app, you will be asked to accept the following health acknowledgment: •You will have your temperature screened by a touch-less thermometer prior to boarding. Anyone with a temperature of 100.4 degrees or higher will not be allowed to fly. •You will wear a face covering over your nose and mouth throughout your journey, including ticket counters, gate areas, and onboard our aircraft. •In the last 14 days, neither you, nor anyone in your household or that you have come in close contact with, has tested positive for, exhibited symptoms of, or been advised to quarantine for COVID-19. •You will wash your hands/sanitize before boarding the flight. I could not accept their health acknowledgment due to being exposed to Covid and having symptoms. I called Frontier on October 19, 2020 to express my concerns of which I was told to call back within 24 hours or on Thursday before flight to receive a refund or credit. I called as instructed on October 22, 2020 to cancel in order that I may receive a credit or refund. He said I would not be able to board the plane due to my situation. I called Frontier on October 22, 2020 only to be told I would be charged cancellation fees totaling some $238.00, that I did not speak to anyone on October 19, 2020, and there was nothing I could do about it. I sent phone records indicating my calls, explaining my situation, requesting a credit meaning I am still paying. I attempted multiple calls and filled out forms online. Remember, it is their policy and not mine. They told me I would need a doctor's signature on hospital or doctor's office letterhead. There is nothing in Frontier’s Quick & Easy Health Acknowledgement about a doctor, a hospital, an anything. It simply indicates I have to accept the following acknowledgment of which I could not do unless I where to lie. I was also accused of not making phone call on October 19, 2020. I sent them my phone records of which they never addressed in conversation. I was assessed a cancellation fee of $238.00 due to their policy not allowing me to board plane, will never fly Frontier; therefore, they lose future business, and I am telling my story to anyone who wants to know about Frontier customer service. By the way, do your homework, and you will quickly learn Frontier is the worst overall airline to fly. It seems they have desire to keep that reputation. I could have easily lied and continued on with my trip. I tried to do the right thing. I tried to be proactive in helping Frontier out as early as possible. Cheaper is not always better.