Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2377 reviews
2/10
3 star Skytrax Rating
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1/10

"never forget this horrible experience"

(United States)

Trip Verified | We lost $1000 because of a last minute terminal change, staff’s unwillingness to help, and suspicious behavior related to overbooking flights. We arrived at the airport 2hrs earlier around 4pm (the flight was leaving around 6). We sat at gate E10 which was packed and waited. One flight before us, going to Charlotte, North Carolina was running late due to a missing airplane captain. We still sat at gate E10. The screen still read, Savannah, Georgia. It was almost time for our flight to leave. Then the Frontier employee made an offhand remark, saying “Oh, if you’re going to Savannah, Georgia, you need to board at gate E7.” We immediately crossed right over to the waiting area in gate 7 that was empty. I noticed that there was no plane parked at the gate. The screen read “Miami on time” with no sign of Savannah, Georgia. We received a text from my daughter’s boyfriend who was tracking our flight online saying that the plane left at Gate E7 10 mins earlier, and sent a screenshot. We had not seen anyone board the plane the entire time we sat at gate E7. There was another man who had the same problem, and was yelling at the employee, “But they only announced it once! They announced it after the plane left. The Frontier employee just told him that it was repeated multiple times that the gate changed and it was his fault he missed his flight. We walked up to the Frontier employee and told her we too only heard the warning once to which she replied, “There’s no way you missed boarding for your flight if you were sitting at the right gate. You must’ve not been sitting at the right spot. I told you all multiple times. You just missed your flight. All I can tell you is to book another flight. There are no more going to Savannah.” She turned her back on us and proceeded to look at her phone. Her coworker told us, “You can rebook at the ticket booth”. We walked to the ticket booth seeking for better help and received none. We were told that “There are no more flights to Savannah. It is your fault you missed the flight.” We’ve never lost this much money before. We will never forget this horrible experience we encountered with Frontier Airlines
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Savanna
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Worst airline ever. Do not fly, I have been here at the airport since 4.30am, flight got delayed until 11, now here it is almost 1pm and still here. Worst customer service, the agents behind the desk don’t know anything so I don’t know why they are working.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Oakland
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible airline!"

(United States)

Trip Verified | Terrible airline! Delayed for over 7 hours with no respect of time to recourse. Boarded the plane and waited another 1.5 before we left from the gate! Terrible, terrible, terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Cleveland
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They refuse to give me my money back"

(United States)

Trip Verified | System was down. Sat in line for 3.5 hours. I get that happens. Opened an incident report because we paid extra to pick seats for 14 tickets. They refuse to give me my money back. Even after supplying them with everything they asked for. I would give a zero if it let me!
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteCincinnati to Cancún
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I refuse to fly Frontier ever again!"

(United States)

Trip Verified | This airline is just terrible in quality and service. They are on their last leg and will take your money only to provide you with the worst flight. If you call for customer service you only get individuals with a language barrier spewing policy from a piece of paper. I lost my child on the day I was supposed to depart but had to cancel to go to the hospital. This airlines refuses to refund me any of the 500 cash that I paid and only will give me 90 days to use 200 of it as a credit. Even after explaining my situation of bereavement they refuse to refund me anything after making me provide proof of his death certificate. I refuse to fly Frontier ever again!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMemphis to Orlando
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"If you like being late Frontier is the airline for you,"

(United States)

Trip Verified | If you like being late to your destination Frontier is the airline for you, they boarded half of the people on the jet then kicked everyone off, delayed a bunch and wouldn’t communicate the problems. Only some of the staff are nice, cough cough the flight attendants kudos to them, the rest are flat out disrespectful to guests. If I could give it a 0 I would.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RoutePhiladelphia to Houston
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"final straw with Frontier"

(United States)

Not Verified | Austin to Denver. I booked 2 tickets well in advance just to have them cancelled after I had arrived at the airport (2-hour drive), with no explanation or attempt to rebook for the same day. I ended up spending 5X the amount to fly that day with another airline because I could not wait for the next day to potentially be cancelled as well. I am now hoping to get my money refunded, mind you, it doesn't even touch the cost of same-day airfare with another carrier that had I booked with them originally instead would have been much less expensive. I do not care how "cheap" these flights appear, I will never book with Frontier or any of their merged airlines again! FYI, I frequently book for 6-10 passengers at a time. This is the final straw with Frontier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAustin to Denver
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely worst experience ever!"

(United States)

Trip Verified | Absolutely worst experience ever! Tell us we’ll be an hour early only to be delayed for 2 hours before even taking off. Don’t offer us any water, snacks, or beverages. You absolutely suck Frontier. First time flying Frontier and never again. Just like Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteChicago to Cancun
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We will never fly you again!"

(United States)

Trip Verified | Got to the airport with a family of 5, one being 18 month old 2 hours ahead. So 4 am in line to drop our bags since we had already checked in, 1-1/4 hours just for the bag drop, one person working! With the fees we paid on top of the flight cost $588 for baggage and $288 for our seats. You think they could hire more staff. Then approached to security line and another long wait! Tore the diaper bag apart. Then had to test the liquid (milk) more time. Boarded 10 minutes to spare. We were just notified we had to wait for 20 more passengers from another connecting flight, ) 40 minutes we waited in the cramped seat to take off. We finally take off and service comes around, wait what happened to free soda or coffee! Now $3.25 for a drink. Well Frontier you can keep you fees, low staffing, small seats. We will never fly you again!
AircraftA300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Jacksonville
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you won’t regret avoiding Frontier"

(United States)

Trip Verified | The St Louis to Cancun route is never on time. I’ve flown it many times (unfortunately) and hate it. I understand the additional fees and discount tickets; this isn’t about those things. This is about the reliability of the airline. Plus, the plane is cramped, crew is unfriendly, and generally the experience is awful. Fly literally anything else, you won’t regret avoiding Frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSt Louis to Cancun
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no