✅ Trip Verified
| New Orleans to Philadelphia. Frontier Airlines is the worst airline I have travelled on in 35 plus years of business and personal travel and scores and scores of flights. The plane was delayed over 3 hours (8:20 PM flight from New Orleans to Philadelphia) for mechanical reasons. Frontier customer service told me there was nothing they could offer me to offset the cost of now having to pay for a lift or Uber to take me home (since my family would not be able to meet me at 3:30AM). I'm told they did offer food vouchers at the gate, but I was already sitting at the airport restaurant when I found out. It costs $45 for a carry on bag, which I knew, but seriously? The plane was very clean, but the seats really look like molded plastic with a cloth cover. And they pretty much feel that way. The tray table is smaller than an 8-1/2 x 11 piece of paper. No, it doesn't start small then fold out. It just is small. Flight was fine, but I really felt like I was flying in a tin can (and I have no fear of flying) so I just kept my eyes closed the whole time. When we arrived at the gate (a little ahead of time, thank you pilot), my carryon bag wasn't where I'd put it in the overhead. First I looked around and said "Oh my God, where is my bag?". Since I was sitting very close to the back I was maybe 6 people in front of the rear flight attendants, but no one responded, so I ran off and ran down the hallway shouting, "Will everyone please check their backpacks? Someone accidentally took mine". People were great, they checked and said "Nope, it's mine" as I ran past them. Defeated, exhausted, on the verge of tears I went back to the gate to check the overheads again. I couldn't get back on the plane, but one of service workers went on and checked for me. About 5 minutes later he came back with it and told me that it had been moved to the back of the plane to make more room! What? It's not unusual for a flight attendant to move a bag, but they always point to it or hold it up and make a general announcement, asking "whose bag is this?" and letting the person know the bag is being moved and where. So unprofessional and thoughtless. Overall, I'd say it's the worst airline with the laziest support staff I've ever dealt with (excluding the guy who actually opened his mouth, moved his legs and used his brain to try to help me). Full disclosure, I did get an email while I was in flight apologizing for the delay and offering me a $50 credit toward a future Frontier flight. Their tagline is Low Fares Done Right. I think they should change it to these lines from an Alice Walker poem: Expect nothing. Live frugally on surprise. Bottom line: Avoid it if you can.