✅ Trip Verified
| Houston to Philadelphia. Frontier Airlines is cheap, but they are cheaper than you think. The staff tried to send us back from the check-in counter. They tried to sell their tickets for the next day, meanwhile tried to sell our seats to someone waiting at the gate for the last minute tickets. Overall they cheated us, tried to steal from us and tried to sell the stolen goods to someone else as well. Misconduct by the staff. Frontier airlines staff at the check-in counter misinformed us about TSA service hours and asked us to go back. She also tried to sell Frontier air tickets for the next day. We would even doubt that she took 15 minutes and it was intentional to delay us. Misconduct by the airlines manager 1. When the customer asked for resolution the manager stepped in. He also misinformed us about TSA service hours and asked us to go back. The manager did not correct his staff’s mistake but instead he covered it up by arguing with us. The manager just brought up a reason that we were informed to check in early and refused to help. Both the staff and the manager explicitly said “TSA at Houston IAH airport stopped working at 11.30pm”. They also said “there is no way you are going to fly in the Frontier flight tonight”. TSA service at one terminal was closed, but we cleared the TSA check, reached the gate 2 hours before the departure and boarded the flight. The manager was there to board us. Therefore the information they gave us was wrong.