Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2377 reviews
2/10
3 star Skytrax Rating
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1/10

"I’ll never fly with them again after this"

(United States)

Trip Verified | Worst airline experience ever, I got to the airport almost an hour and half early. Had to wait in line for about 45 minutes and when I finally got up to the front with 32 minutes until my flight the attendant told me I missed it. I told her no I didn’t I was still on time. She said no it needs to be 45 minutes before hand which I have never ever heard of. To reiterate I waiting and was late because of their poor staffing, then paid them for it and had to wait fifteen hours until my next flight. Frontier is an unbelievably poor airline and I’ll never fly with them again after this.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Cleveland
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my worst experience ever"

(United States)

Trip Verified | This was my worst experience ever I have had flying with an airline. It all started in DFW, everything was so confusing as the crowd did not know where to get in line. Finally after 45 minutes standing the rude attendant tells us and other that we have to get out of the line and wait till two hours prior to departure to check our bags in. We waited and checked back in and was told our baggage fee is $69. we mentioned that we normally don’t pay as my husband is retiring military, but again was told they don’t honor that. When waiting on the plane the screens keep on showing a different State instead of ATL so we asked and was told that it’s the right gate. We were delayed by over an hour, however nothing showed the delay. There was no communication by the attendants. Just horrible! The flight attendants were in the back of the plane talking loud and having fun, I guess it didn’t bother them there were people on board. This airline is out of control, the workers need to be trained by professionally trained personnel from other airlines on protocols. Never again will I consider Frontier now will I receive to anyone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas to Atlanta
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"use another airline"

(United States)

Trip Verified | I purchased a flight for $124, it cost me half of that ($60) to bring one suitcase. When I arrived for check-in my baggage was deemed “overweight”, and I was charged and additional $100 in order for my baggage to be boarded on the aircraft, which brought my total to almost $300 to fly. The aircraft was unpleasantly over packed. Not to mention that the seats are as hard as bricks! Nothing is complimentary, and everything is astronomically priced. After our 3 hour commute to Denver, we were forced to wait on the runway for an additional hour before we could off load the aircraft. We finally got off of the aircraft and made our way to baggage claim, only to find out that my and several passengers baggage were not loaded onto the aircraft. My wife and I called the Green and white airline provider, and were rudely informed that I was the reason that the baggage did not get boarded on the aircraft. I guess this was their attempt at shifting the blame to the customer. I’m in Denver on business without any of my belongings, which means I’m essentially here spending money unnecessarily, because I literally can’t work. I’ve tried calling the number that was given to me 3 times since I left the airport, and 3 times no answer. Save yourself the headache and use another airline, you won’t come out cheaper flying Frontier.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Denver
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will never use them again"

(United States)

Not Verified | Get to DFW 4.5 hours early for our flight. Will be going to the Capitol One lounge. Go to check bag and find out you can only check a bag 2 hours prior to flight, can’t take big bag through security where the lounge is located, so forced to sit outside security and wait 2.5 hours just to check the bag so we can go through security. This was the last straw after many issues prior with Frontier. They lost 2 customers today, I will never use them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Dallas Fort Worth
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I was pleasantly surprised"

(United States)

Not Verified | I don't have anything bad to say about my experience with Frontier. I thought their staff were friendly, plane was clean and they did a great job. Even when our flight got diverted, the Captain kept us in the know and the flight attendants were professional and courteous. Since I had heard so much about Frontier, I was hesitant to book with them but I was pleasantly surprised.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaleigh/Durham to Portland, ME
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they do nothing for customer service2

(United States)

Not Verified | This airline double charge me for a ticket. I saw it on my bank account statement, they double charge me on the very same day that the 1st ticket was booked. I called to ask about this, they blamed it on the booking company and the booking company said that it was definitely Frontier Airlines that charged the duplicate ticket and according to my bank statement it's coming directly from their denver headquarters so they definitely did it. They argued with me for an hour on the phone refusing to do anything about their mistake, blaming me for it and making me pay for the errors. I would advise all people to never trust most of the booking companies out there and most importantly don't deal with Frontier, they do nothing for customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not reimburse the cancelled flight"

(United States)

Trip Verified | We got to the airport waited in line for 3 hours made it to our gate to find out your pilot didnt show up and our flight was cancelled. We then waited in line for 6 hours waiting to speak with frontier customer service where frontier employees were yelling and screaming. We were told in the video frontier would not be helping anyone in line and we are wasting our time waiting. We finally got to the front of line and were advised frontier had no available flights for an additional five days which would have cost us to lose our jobs. We were told we would be reimbursed for our cancelled flight, hotel stays if needed, as well as a flight through another airline. We tried renting a car to drive home but all rental cars for multiple airports were sold out due to cancelled flights. We called dozens of hotels that were all completely booked again due to cancelled flights. We went to every airline trying to find flights and finally found one through united three days later and then booked a hotel. We would have never incurred any of these purchases if it wasnt for frontiers cancelled flight. We filed out reimbursement per our instructions from frontier to find out they would not reimburse the cancelled flight. They would only refund our flight from United airlines for $300 even though it cost us well over that per passenger. And they would not refund our hotel as the airline did not provide us an authorization letter which we would have asked for if we knew it was a thing we needed. No frontier employee ever advised we would need such a document. I spent well over a combined 20+ hours on hold with multiple customer service representatives and managers who not only gave attitude to our situation but also hung up on me several time despite us trying to be extremely calm. We got absolutely no where with frontier and even with their lousy partial refund we are still out over $1500 between uber rides as all rentals cars were sold out, hotel, food, water, etc. Do not ever recommend and will never fly frontier again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando, FL to Syracuse, NY
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst flight experience to date"

(United States)

Trip Verified | Worst flight experience to date. The return flight home was cancelled and moved 36 hours to the right. Both flights of the rescheduled date were delayed increasing the layover time to almost 9 hours. Terminal desk was not staffed until long after the adjusted boarding time making it impossible to clarify reasoning with someone in person. 4Associated customer service desk was also not staffed with the Denver airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDetroit to San Diego via Denver
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rather walk than to pay to fly Frontier"

(United States)

Not Verified | My flight was scheduled to leave at 5:05 on the first of 2022. I arrived at the airport and cleared TAS at 3:30. While waiting at gate E6 I noticed that the boarding time had changed to 8:09!? No gate agent! Then 9:09 still no gate agent! Then 10:35 it’s after 6pm at this point and not one representative from the airline came to explain anything. At 7:30 I started calling the customer service number only to be on the line for over an hour. I walked the airport looking for any Frontier gate agent. When I found one she assured me our flight would be arriving at 10:00pm and leaving at 10:35pm. Satisfied with that information I walked back to my gate only to see that time of arrival was now 6:00am on May 2nd. That wasn’t a confirmed flight it was tentative! Through customer service I was booked for a scheduled 3:30 pm flight on the 2nd but not given hotel accommodations I live in SC! I waiting hours to speak with a supervisor who refused to come talk to me at the ticket counter as customer service cannot issues hotel vouchers! I had to pay out of pocket, I hope I’m actually able to board this flight today and get home! I would rather walk than to pay to fly Frontier again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Charlotte
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no
1/10

"worst experience ever with an airline"

(United States)

Trip Verified | This is the worst experience ever with an airline. My ticket was purchased by my colleague for me for a business trip. My 1st leg of the return flight was on Frontier, which is horrible, to Orlando. My connecting flight was on Jet Blue from Orlando to my final destination. Well my bag never made it to JetBlue even after I had explained at check-in my connecting flight was on Jet Blue. They assured me me it would get there. That did not happen. The bag was left in Orlando because they stated thats as far as it was tagged to go. When I contacted them to find my bag, which is still in Orlando 5 days later, they were blaming me for not doing things correctly. I did what I was supposed to checking my bag and being charged $70. The folks I spoke with wanted me to pick it up in Orlando when I live in another state saying it was on me that it didn't make to my final destination. Horrible experience and I will never fly your airline again but I will let everyone know how you treat customers! I am going to complain to a higher up.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Orlando
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no