| So incredibly frustrated with Frontier Airlines. I’m supposed to be flying with my daughter this week to visit a friend who desperately needs us. I just found out her and her family are sick, likely with COVID-19. We are having to postpone our trip. I was hoping Frontier would be understanding of this. I don’t want to fly with another airline. I simply wanted to push the flight back a week or two until it would be safe to travel again. Out of 5 different supposed supervisors/managers I talked to every single one told me there’s absolutely nothing they can or will do to waive the change fees right now. They simply wanted to cancel my flight and refund me only $100ish out of the almost $450 I paid. One manager asked how I was and I said “Not very good” and his reply was “That sounds great...so here’s the thing” Seriously. I asked if they would prefer for me to go through with the trip, potentially be exposed to COVID and travel back on the airplane, exposing an entire plane full of customers and staff. He informed me my risk of exposing everyone would be low because I’d be wearing a face mask. Every single person claims there is absolutely nothing they can do to change policy, no matter how high you go with the company. They could not care less about the health and satisfaction of their customers or their employees for that matter. All they care about is nickel and diming you, taking your money. I understand I did not purchase The Works package. I understand there are normally change/cancellation fees. What I do not understand is there not being any exception in the midst of a global pandemic. This company should be incredibly ashamed of themselves for having a total lack of compassion and empathy for humankind, their customers, and their employees. I rarely wish ill upon anyone or any company, but I truly hope with everything in me that your company completely goes under if you choose to continue on a path of having zero compassion and empathy. You can take my money this time. I’ve learned my lesson. I don’t care if you offered a lifetime of free airfare right now. I will never again make the horrible mistake of flying with or paying another penny to your sorry excuse for a business. I’ll pay whatever it takes to fly through an airline that will actually take care of and care about their customers. To the employees of this company who are stuck under shoddy management, strict scripts you must adhere to and horrible work conditions, you deserve better. I hope and pray you can find your true worth with another company.