Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3614 reviews
2/10
3 star Skytrax Rating
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1/10

"the organization was horrendous"

(United States)

Not Verified | My boyfriend and I arrived 2.5 hours early to our 5:15 am flight from Orlando to Detroit through Frontier. We were very poorly directed through a series of long lines wrapped around the entire perimeter of the airport. Hundreds and hundreds of people all waiting for Frontier. It took us hours to get through the line and we realized rather quickly we’d never make our flight. Mind you, the organization was horrendous. Attendants were trying to get groups of people to cut in front of our line, making people even angrier. We finally reached the front desk at 5:05 am only to be told very rudely, “The plane is gone, you need to leave. No refunds.” We were stranded at the airport with no money and no ride until my boyfriend’s Dad came and got us two hours later. Luckily we found another flight to Detroit through Sanford. This was our first and last time flying with Frontier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Detroit
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly Frontier again"

(United States)

Not Verified | The (already late at night) flight to Orlando was delayed by 30 minutes but this was never posted on their site. We waited without knowing why, and then sat on the plane at the gate for another hour because of mechanical problems. They had to restart the plane twice, and then they had trouble with the ramp. When we arrived in Orlando, they told us the wrong baggage claim area, and we waited another 30 minutes for our bags before finding the right claim area. When our bags came, they were soaking wet. Our returning flight was supposed to leave Orlando at 7 am, but was delayed by an hour. When we arrived at the airport, and tried to get in line, they stopped us at the gate because they had switched to a smaller plane and there wasn't enough room for the last 9 people to get on. The plane left without us and we all had to be rerouted. My son and I were separated from my husband and other son. No apologies, no explanations. They wouldn't even tell us what had happened until the plane took off. The new flight was scheduled for 8 hours later. Their compensation? They gave us 250 per ticket for our next flight. I do not want a voucher because I will NEVER fly frontier again unless I don't care if I get where I am going. Even if they give me free tickets, I will never fly Frontier again. They are the worst airline I have ever flown on.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Cleveland
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Out of control baggage fees"

(United States)

Trip Verified | Don’t fly with them. What should have been a 3 hour travel day turned into a 12 hour travel day. Outdated planes, feel like I’m sitting on a piece of wood. Out of control baggage fees, ridiculous weight limitations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to San Francisco
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"probably the worst flying experience"

(Canada)

Trip Verified | They attract people with low posted rates, and then invent ways to triple the price of the trip! I witnessed grown women and a few teenage people in tears at the gate as they were all charged $100 for their “personal items”. This airline separates people on the same booking, demanding everyone pay for seat selection. I was sat in a middle seat both ways of my trip and in my entire row were people separated from their travel companions. If you get caught buying a ticket with this scam airline, you must understand that the true price of your flight is going to be triple what you think it is, and probably the worst flying experience of your life. The entire travel experience with this airline is the worst in the industry, they have the rudest gate staff, the worst and laziest flight attendants, their seats are industry worst for comfort, it takes over an hour to board their planes due to all the gate charges for the passengers and they provide nothing while aboard the airplane. I personally witnessed two teenage girls throwing their personal clothing into the garbage can at the gate in desperation to get their “personal items” to fit the required measurements to avoid the $100 gate charge and the gate staff could not have cared less. The staff talk to all passengers as if they are children, they are extremely rude. As consumers, we have the power to stop scam airlines and companies in general.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Las Vegas
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline by any means"

(United States)

Trip Verified | Avoid this airline by any means. They charge for everything & try to find ways to manipulate you. I paid for luggage & still paid another amount because it wasn’t dropped at a Frontier location. There was no Frontier at the gate they mentioned. I have seen others complaining too. In simple terms, save your $ by avoiding them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Atlanta
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I’ve ever flown"

(United States)

Trip Verified | Absolutely the worst airline I’ve ever flown. Disgusting customer service, 100$ for a checked back, worst seats hard as a rock and don’t lean back.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Seattle
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"by far the worst experience"

(United States)

Trip Verified |   This was by far the worst experience I have had as a traveler. The flight was delayed 4 times and each time no announcement was made or explanation given. When you do decide to go to the desk to see what options you have or what the delay maybe every Frontier Associate was rude, made the customers feel like we were bothering them and gave a different explanation to multiple different people. Once we finally boarded the plane the flight crew hung out for about 5-7 minutes chatting and laughing before closing the door for departure. As we begin to finally move in hopes that yay we might actually be leaving after sitting and waiting for 6-7 hours of new ETAS and no updates… then we are grounded due to weather. This was very disappointing and could have been better handled by your crew and staff. I literally heard a flight attendant or crew behind desk snap at a passenger because he simply wanted to know if a refund was available and he could be moved to another flight since it had been 4+ hours. Tips for improvement: it’s okay say to say we don’t know and we apologize. I didn’t hear that once today. We know it’s spring break but it’s the way you communicate and when you communicate that allow others to be heard even if there is nothing you can do. Align on customer service training and what best practices should be followed when a delay occurs. Ensure that updates are given otherwise all passengers are forced to listen to someone around them instead of knowing for sure what the actual issue is. Lastly and most importantly: treat others like you want to be treated. A lot of the staff seem pretty annoyed but the batter, eye rolling and profanity could have been minimized with announcements, a bit of emotional intelligence and accountability. I will never fly your company again unfortunately, I love a good nonstop flight. But for the $75 I paid for my bag being 4 pounds over 40, the lack of care from your staff and the fact that the plane has not taken off. It’s a no
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Las Vegas
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“did not want to hear me out”

(United States)

Trip Verified | Got to the gate and was told I had to pay for my personal bag. I then ask why because I had just paid for 2 checked bags and was told my personal bag was ok and I didn’t have to pay. After asking questions as to why I pay the $100 and afterward told you can not fly on this flight because of your attitude. I ask for a supervisor and takes her time getting to us then say what ever the counter says that what it is. I then ask why would you have me pay for a bag then say I can not fly. My kids was already in the flight. She states because I’m upset I had to pay for another bag. They are horrible and did not want to hear me out at all. This is the worst airline I have ever flown.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Baltimore
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"blind sided mid-trip"

(United States)

Trip Verified | I was on a transfer flight on the way to Ontario, CA from Las Vegas, NV coming from Houston, TX. When exiting the aircraft in Las Vegas for my connecting flight to Ontario (keep in mind, this was still the same plane at the same gate I exited. I unboarded and reboarded 10 minutes later) I had my personal bag and a basketball I was carrying from my previous flight. I was told at this time when I was reboarding that I couldn't take my ball on board unless I pay a carry on fee, which was odd because I wasn't told anything about this. I don't understand why I would have to pay more half way through a trip that was already paid for? I was not going to pay an extra $75+ for an item I was already cleared to carry before hand. I was extremely upset due to the fact that the basketball I had received was purchased at a Houston Rockets game and then was signed by one of their players, Boban Marjanović. So the value of that ball was irreplaceable for me. Extremely upsetting to be nickle and dimed. But to be blind sided mid-trip is ridiculous.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Ontario
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“not worth it if you value your time”

(United States)

Trip Verified | First time flying domestically in the US, made the mistake of choosing Frontier because it was cheapest. However, my first flight from MSP to DEN was delayed by 5 hours, causing me to miss my connection. I was rebooked onto a later connection (10 hours later) only to find that A) it was also delayed by over an hour (5:00 am departure to 6:00 am), and B) it turned out the rebooked flight was not checked in even though the app displayed otherwise. I was forced to pay a 25 dollar fee or not be allowed to board. It's just not worth it if you value your time. I should have taken the reviews more seriously , it's 1/2 out of 10 for a reason.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Dallas Fort-Worth via Denver
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no