Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1820 reviews
2/10
3 star Skytrax Rating
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2/10

"charged 139 per ticket"

(United States)

Not Verified | They advertise free change for flights. We had to change from Las Vegas to Fort Myers due to weather and storms. I called next day and changed. I was charged 139 per ticket. I was told the next day by their customer service that I volunteered to pay. What baloney! I reached someone today and said even though I made change next day I was 4 hours Short of the 24 hour window to change a flight for free. I asked for supervisor but not able to reach one. Very disappointed and will not recommend.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Fort Myers
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Trip Verified | Las Vegas to Charlotte. Worst airline ever - here I sit once again in the airport, Las Vegas this time, waiting for a delayed Frontier flight. I’m ashamed to admit I have flown this airline too many times. This time because I had a $75 voucher from a previously cancelled Frontier flight from November, that left me stranded overnight, sleeping on airport floors while trying to get home to a dying family member. I couldn’t hold back the tears for my beloved family member whose time had come and had to publicly grieve my way through the experience in the airport thanks to Frontier and their cancellations and delays, plane mechanical problems, and whatever excuses they use. Staff are never helpful - they have to deal with these issues continuously and probably hate their jobs. I can’t blame them working for such a chaotic uncaring company. As I sit here and hear all the good airlines (United, Delta, American) calling “last boarding call” and couriering away their happy customers on time, I’m once again jealous and disappointed as I wait and wait. And wait..... almost an hour delay now. No new announcements about the delay. The suspense is building. Will we actually get on a plane to our destination tonight or will it be tomorrow? Maybe Frontier cancels the flight again and I get to sleep on the airport floor tonight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Charlotte
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"would not recommend this airline"

(United States)

Trip Verified | Cleveland to Sacramento via Denver. I would not recommend or use this airline ever again. The pilot didn’t show up, so my 16 y old child was told to leave aircraft after boarding and had to stay at the airport for 9 hours alone, while i looked to book her ticket home plus paid for it was told i will get up to 400$ refund plus for unused ticket. That is a lie, agents don’t know what the talking about calling you different name saying how you money was refunded back to a card that you never owned.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCleveland to Sacramento via Denver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never look at a flight with Frontier again"

(United States)

Trip Verified | I booked 4 economy non-stop tickets from Denver to Orlando on April 1st - April 5th. 2 weeks after I booked the tickets I received an email stating there were changes to the itinerary. The change was the return flight from Orlando would involve a layover in Las Vegas so we would leave Orlando at 7:30pm and arrive in Denver at 4:40am! I have 2 small children and was told this was now my only option. Totally unacceptable! They did cancel the flights for a full refund but I will never look at a flight with Frontier again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Orlando via Denver
Date FlownApril 2019
Value For Money 12345
no
1/10

"please find my bag, I need it"

(United States)

Trip Verified | Chicago to Miami. I went to Miami for the weekend 1/31/2020 to 2/3/2020 and the lost my bag the entire weekend they did not find. I kept on calling them. Each time i call i hear a total different story about the status of my bag, They've trying to seduce me with their $75/day refund but i don't care and only want my bag back. They had me staying in the same clothing and draws the entire weekend until i returned home this morning 2/3/2020. Miami station contact number never answers the phone when i call nor called me to give me an update. Nobody care out there and look at this as a simple job so they're not invested to attend nicely to customers. I spent my days calling them every hour to have an update and they keep on telling me different stories that don't match, i have not being able to sleep at night and anxieties are getting the best of me since then. I always fly South west, or United and Delta but this was my first time to use Frontier. Frontier please find my bag, I need it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Miami
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly Frontier again"

(United States)

Not Verified | Portland to Las Vegas. We arrived at the airport the required 2 hours in advance. All the kiosks were locked up/not working and it said to see a ticket agent. There were at least 75-100 people in line. We waited 1 hour and 45 minutes to see a ticket agent .. there were only a couple even working the desk, and were told we were not allowed to board the flight because there was only 5 minutes left to take off. They refused to refund our money, refused to put us on a different airline, refused to rebook us on the next morning's flight unless we paid an additional $250 per ticket, for each of us, after we had already paid $285 for the flight they wouldn't let us board. On top of that, we lost approx $200 on concert tickets that we were flying to Vegas to see and we were charged for the hotel that we didn't show up for. My aunt spent 2 hours on the phone trying to get this taken care of and it was a hideous level of customer service. Will never fly Frontier again. This is clearly a pattern and practice, since there are other reviews of this same thing happening in airports all over the country.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"So disorganised"

(United States)

Trip Verified | Philadelphia to Miami. Flight was delayed; original plane had some difficulties so there was a need to replace the plane. Still waiting to board; we are currently sitting in a cloud of misinformation. The plane should have departed 20 mins ago. So disorganised.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Miami
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not recommend flying Frontier"

(United States)

Trip Verified | Kansas City to Orlando. My family's flight to Orlando was most unpleasant. I would not recommend flying Frontier (first time ever flying with them). The seats are uncomfortable, and baggage check is so pricey, the discounted ticket isn’t even worth not just paying more upfront and flying Southwest. You don’t even get standard complimentary beverages or snacks during the flight either, and have to order them if you want anything, no matter the length of the flight for extremely outrageous prices. We had already tacked on an extra $200 in baggage fees alone, this for bags that were carry-on sizes and were just not allowed to be considered "personal items" because they had wheels. We started out late by boarding the flight beginning 30 minutes later than scheduled, then spent another hour on the fully boarded plane sitting on the runway in Kansas City waiting to depart (for unexplained reasons). We ended up being over 2 1/2 hours later in total than what was scheduled by the time we had sat for another hour on a parked plane waiting on the runway for a terminal to become available to exit the plane in Orlando. This due to another plane having taken our plane's terminal for unloading because of our late arrival, and we could not exit until that plane and all its baggage was completely cleared and moved. We had set aside all of Sunday for traveling so that we wouldn't risk missing our first day at Disney... however, this did mean that on a Sunday night, all restaurants and delivery services were closed by the time we got our baggage claimed (which we finally did after roaming around aimlessly. Our bags had been moved to a different baggage claim terminal from what was stated when we were getting off the plane, and failed to be announced at the airport), found ground transportation, got an Uber and made it to our hotel. So we were unable to get anything to eat outside of vending machine stuff since we were without a vehicle, due to our plans to use Disney transportation throughout our stay at the park. We should have arrived in Orlando around 10:30 p.m., but did not end up getting to our hotel until after 3am. The whole thing was a terrible experience that I will never put my family or myself through ever again. The return flight back to Kansas City was with Spirit Airlines, also a first time flying with them. Their baggage fees were similar and a real slap in the face, however the flight staff was at least polite and attentive, and the seats were a lot more comfortable. We will likely fly Spirit again, but will only book it for a quick to-and-from trip so that we would only need a personal item to board with (this is the onl way anyone could possibly benefit from the money savings of booking with either of these 2 airlines). O
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKansas City to Orlando
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Not worth the perceived savings"

(United States)

Trip Verified | Atlanta to Denver. Not worth the perceived savings. I ended up paying way more in the end than if I would have booked with a reputable airline from the beginning. Keep in mind that Frontier is almost guaranteed to be the furthest concourse and furthest gate from the entrance so if you do risk it, give yourself way more time than with a normal airline. Also, the price is misleading as the ticket price doesn’t include a carry-on. So tag on $45 to the ticket price. Be very aware of your booking time as well. They will use the time 12:59 AM which looks like the night of the day you want to travel but it’s actually the night before the day you want to travel. Then they will not honor the honest mistake and charge a change fee of $190. Stick with the standard airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Denver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"find that the flight had departed"

(United States)

Trip Verified | San Francisco to Austin. Never fly Frontier out of San Francisco. I arrived for my flight today (Friday, January 17th) two hours early, and had issues starting with check-in. The self-check-in kiosk was old and out of date, so my credit card got stuck in the card reader, and when I finally dislodged it, the kiosk told me to "see agent." After waiting in line to check in at the terribly under-staffed counters, I went to security, only to find an excessively long TSA line. Since Frontier flies out the international terminal in SFO, you have to go through international security — in my case, this meant that I got in line at 8:20 am (an hour and 20 minutes before my flight), and was still standing in line at 9:25, when boarding closed. After finally making it through security, I ran to my gate, only to find that the flight had departed (in fact, it departed slightly early). The airport staff at the gate offered to put me on the next available flight to Austin — which happened to be on Sunday, two days from now. When I asked for a refund or voucher for a future flight, I was given a phone number. When I called the phone number, I spoke to a very friendly but utterly clueless employee who told me that it was beyond her power to give me a refund, and that I should talk instead to airport staff — which of course, I had already done. After going back and forth on this a few times, several things became evident that I would not get any sort of refund or compensation for the flight, despite the fact that the TSA delay was completely beyond my control, that the Frontier staff are desperately unhelpful that I should never fly Frontier out of San Francisco again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Austin
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no