Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1684 reviews
2/10
3 star Skytrax Rating
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1/10

"truly the worst airline"

(United States)

Not Verified | I booked a flight at approximately 13:40 pm on 14 August for a flight leaving from Seattle to Denver on the 16 August and returning on the 18 August. When finishing my purchase, apparently the airline offered me and alternate flight for different date that I didn't catch on their website. I was sent an email on the confirmation of my flight about five minutes later and realized that the flight was on the wrong date and time. I called a representative not even a minute later to let them know what happen and the only solution they had for me is to cancel the flight and receive a Airline credit and by the way you have to pay an additional 25 dollars to cancel flight in order to receive the Airline credit. I'm truly done with Frontier Airlines, they are truly the worst airline in the Continental US. Beware of doing business with this carrier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Denver
Date FlownAugust 2019
Value For Money 12345
no
1/10

"I will never fly Frontier again"

(United States)

Trip Verified | This was not a flight my partner and I were able to get on, per day. We flew Frontier from Denver to Albuquerque and on August 12, arrived at the Albuquerque airport to fly back to Denver via Frontier. We arrived at the airport at 12:35 pm, and had already received a text at 13:16 pm stating “Travel Alert!! Frontier flight 630 leaving from Albuquerque is delayed. Departure now estimated at 14:22.” We proceeded to go through security and the monitor confirmed the delayed flight time. We decided to eat at a restaurant in the airport due to the delay. After, we checked the monitor again and it still verified the delay. We arrived at the gate at 1:35 pm. The check-in desk screen said the flight was delayed. We sat down waiting for an update but none came. Eventually we wandered around looking for a Frontier associate but were told that we would have to exit security to speak to someone at the initial check-in desk. Before this, we checked the flight status online for an update and it said the plane departed at 2 pm, even though we arrived to the gate 25 minutes before this time and there were no final boarding calls. We left the secured area and headed to the Frontier ticketing counter, but there were no more flights going out and no Frontier employees on-site. After a long phone call with Frontier, they are reimbursing our flight, but the only other flights out through other carriers were $548 or more (with a 22 hour layover in Seattle). We settled on $612 a piece for a one-way flight from Albuquerque to Minneapolis. I will never fly Frontier again and I will gladly pay for a somewhat more expensive flight to avoid going through them. Terrible experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbuquerque to Denver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It left 4 hours late"

(United States)

Not Verified | Chicago to Cancun. I flew with Frontier Airlines in the past and my experience was always fine. This time I was flying a route my family and I took every year, Chicago - Cancun. I am an aviation geek as you might call it, so I caught that are flight was going to be delayed by an hour tops the night before. We got to the airport on time and waited as the time kept getting pushed back. It left 4 hours late at the end of the ordeal. The people who stood by the desk by the gate were useless. They only tried to act helpful by putting up boarding signs, even though we didn't leave for hours after that. Frontier has a policy where if you are delayed for 4 hours or more you will get a voucher. Everyone got a $10 lunch voucher! Which is outrageous, especially at O'Hare! When we landed Frontier Airlines gave everyone a $50 gift card that expired in a few months. Most people on that flight were chartered from Apple Vacations or FunJet Vacations. They wasted 12 hours of valuable time! 7 Hours at the airport, 3 in the air, 1 in the airport, and 1 in the car. We were supposed to get to the resort at 1 PM, we got there at 7 PM!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Cancun
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

""Zero customer service"

(United States)

Not Verified | Denver to Charlotte. Zero customer service or compassion. My daughter’s late night Thursday flight was cancelled. Frontier only provided partial payment toward the resulting need for a hotel stay, and re-booked her on a late flight for Sat. She checked in early, sat at the gate, fell asleep after checking her flight was in time and set her alarm accordingly, but her flight was moved up, and she missed it. She was out of funds, asked for help with rescheduling and received absolutely no attempts at assistance from staff to help her find a solution to the issue created first by the cancelled flight and then by the second changed flight schedule. Would it have been too hard to wake the sleeping girl sitting at their gate for a midnight flight? Or, If they had even tried to look online after she missed it they could have found her cheaper flights in Frontier’s own airline to help her get home. But no one bothered. Customer service and compassion should be present. How sad it can’t be expected from this company:
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Charlotte
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Frontier Airlines again"

(United States)

Not Verified | Fort Lauderdale to Trenton. Flight 810 August 10th was the worst experience I ever had with flying. We are currently waiting to check in our bags we arrived ever since 11am and no one has reported to the check in since 12:45. Such a horrible Service. I am disgusted and will never fly Frontier Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Trenton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"zero customer service"

(United States)

Not Verified | Atlanta to Los Angeles. I would not recommend this airline. There is zero customer service, the employees do not care about anything other than their cell phones. They just plain do not care & the fact that they have 2/10 (I would give negative if that were an option), yet they have done nothing to improve, shows the upper management’s level of concern for the consumers who pay their salaries. Trip was booked through a travel agent & unfortunately, we will not use him again either, primarily due to the entire Frontier experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Los Angeles
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"additional $311 to keep my flight"

(United States)

Not Verified | I was online trying to add a checked bag to my flight and I somehow accidentally cancelled my flight. I immediately called back and advised them of the mistake. I spoke to 5 different people and I escalated it all the way to customer relations. They all advised me that regardless if it was an accident that I would have to pay an additional $311 to keep my flight. I was shocked. They then tried to charge me $10 for making the change through representative. I strongly recommend paying extra to book through any other airline. It is not worth the small savings you get by going through Frontier. I have never been the victim of a policy like this that is enforced regardless of circumstance and will never be flying Frontier again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Myers to Denver
Date FlownAugust 2019
Value For Money 12345
no
1/10

"telling me i was late"

(United States)

Not Verified | Arrived 45 minutes before a frontier flight to phl. Stood on line while 2 agents worked and 3 congregated behind a open checkin terminal talking and not helping anyone on line. Finally, one of the 3 waved their hands for us to come over just to tell us we were late the flight leaves at 1230 and we had only 29 minutes. They proceeded to say they can not check us in since we had to check in bags. I let them know we had no bags to check. One agent turned the computer screen with the supervisor there for us to see in clear view of other people in the path of the screen. The screen contained real time seating charts and they pointed at the screen to tell me the flight was overbooked so they could not help me anyway. I asked for a later flight or the next morning but they said I had to buy a flight with a different airline. The flight ended up leaving late at 1250. I called frontier customer service and the agent on the phone just kept on repeating a script, telling me i was late. I had to purchase new flights with a different airline. I raised concerns to frontier management about the customer service and about showing a passenger real time seating charts. They stated they will note things down but only could do that. Ultimately, offered no real solution. Out money and time. Phl is very clique and frontier is terrible at all things airline services. Do not recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Miami
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
1/10

"I would not recommend this airline"

(United States)

Trip Verified | Denver to Phoenix. We got to the airport at about 8 in the morning and our flight was supposed to start boarding at 9:15 and leave by 10:30 they finally let us board at 11:30 and we all sat in the plane till 12:30 and they made us all get back off to wait for another hour. They have pushed it back three times now and it is 1 in the afternoon and we’re still sitting at the gate with no updates. They won’t tell us why they are doing all of this just "oh we don’t know". I would not recommend this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I will never fly Frontier again"

(United States)

Not Verified | I was on the second stop of my trip from Albuquerque to Salt Lake City and the layover was in Denver. When I left Albuquerque the agents at the Frontier ticket counter assured me that my carry-on was fine to take on the plane. The first flight was ok. When boarding the plane in Denver the ticket agent was incredibly rude. She raised her voice at several passengers and had us wait to board insisting we needed to pay for our carry-ons. Said she wasn’t going to lose her job over us and we should’ve paid before hand. Very unprofessional! The flight boarded at 10:00pm and we sat on the plane for an hour and 20 minutes before finally leaving. I will never fly Frontier again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAlbuquerque to Salt Lake City
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no