Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2551 reviews
2/10
3 star Skytrax Rating
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1/10

"they do not honor their policy"

(United States)

Not Verified | I purchased a cancellation protection on this flight and the airline is not honoring it. I had to cancel during COVID; The cancelation policy said it had to be used within one year. While trying to book with my credit they are saying it has already been used, which is completely false. I do not recommend using this airline because they do not honor their policy.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAustin to Las Vegas
Date FlownOctober 2021
Value For Money 12345
no
1/10

"Customer service was deplorable"

(United States)

Trip Verified | Outbound flight was fine. Hard seats and all, but we arrived early. Return flight delayed several times, ended up 5.5 hours total. Customer service was deplorable! Wouldn't honor the meal voucher policy on their website. Some of the regular staff tried to be decent, but they were powerless to help. Supervisor, when she finally showed up, was incredibly rude! Said the policy online was incorrect. Terminal full of upset passengers!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Charlotte
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We waited 8 hours"

(United States)

Trip Verified | They delayed our flight for 48minutes after 48 minutes it was pushed back another hour and so on. We waited 8 hours. For them to tell us it was canceled and our flight wouldn’t fly until the next day. The worse part is that the workers were extremely rude and unhelpful. They denied switching us to a different flight or a different airline. They also couldn’t accommodate us to stay by a near hotel. They did not care or offer solutions. We lost one night at our hotel which was payed for thanks to them. They also charge you 57 for a checked bag and 65 for a carry. I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Cancun
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"still a budget carrier after all"

(United States)

Trip Verified | Had to contact customer service beforehand with a question regarding my flight. Even with my specific question and having to use their chat option, as it was after hours for their call center, my question was answered in a satisfactory and efficient manner. Checking in my luggage at ATL was painless and efficient, and the counter attendant was very helpful and courteous. The gate agent, also friendly and courteous, though the boarding process was unnecessarily, slightly confusing. The flight crew and even the pilots, friendly and upbeat. The plane itself, very clean and modern, couldn't have been any more than 3-4 years old. The seat, being within the first 3-4 rows, was remarkably spacious; more spacious than comparable comfort/premium economy sort of seats on Delta, United or American. Departed from Atlanta and arrived into San Antonio both early. I've used numerous budget airline carriers in the US over the years. Some suck (looking at you, Allegiant, Spirit and Southwest!) Others - namely Frontier - have the same business model but have provided me with a better overall experience. In fact, Frontier (at least recently) somewhat reminds me of what Southwest used to be back in the 1990s-2000s. Just don't expect WiFi or free food and drinks; this is still a budget carrier after all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to San Antonio
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly Frontier again"

(United States)

Trip Verified | I was flying out of Oklahoma City and tried to step out of line to pay online for a baggage fee $65 no big deal, when a supervisor stopped me and stated that “carry on would be a courtesy.” I could have paid right there. She explained for the duration on my flight because it is after all one ticket with a layover. The next airport when I was boarding in Denver the lady at the counter was so rude and stated “No girl we ain’t doing all that here! This ain’t them.” Well to the contrary, it is. It’s all one ticket and one airline, Frontier. They charged me double what I would have paid online, what I originally tried to do. This airline changes peoples location (of flight at the airport) deliberately to make a quick buck. Better listen up because the location changes constantly. I will never fly Frontier again, I should have flown with a decent airline like Delta, I paid the same price. Never again. They treat their customers like trash.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Atlanta
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"makes me never want to fly again"

(United States)

Trip Verified | This airline is unreliable to put it lightly. Every time I have flown with them I have had to spend the entire day at the airport because of them having delays and/or canceling my flight without communicating it. If you like spending 300+ dollars to be messed with, not knowing when you’re going to get home, and being stuck at the airport then these are your guys. Go for it. Frontier airlines makes me never want to fly again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just wanted to warn you"

(United States)

Trip Verified | Too bad I can’t give zero stars to this company. I have purchased my one way ticket from this Airline, and canceled it like 30 minutes after. I did it through Travelocity because it was the platform I had used. It was a round trip ticket using two different airlines. I didn’t have any problems getting my money back from Delta, they refund my credit card right away; but Frontier didn’t because they have changed their cancellation policy back in June 2022, and in order to have the 24 hour free cancellation policy, we need to buy the tickets more than 7 days prior to the scheduled flight, So, just wanted to warn you about this company!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Denver
Date FlownJune 2022
Value For Money 12345
no
1/10

"the worst airline ever"

(United States)

Not Verified | This is the worst airline ever! I had a flight from Seattle to Denver with Alaska airlines and a return ticket from Denver to Seattle booked with Frontier. I missed my Flight to Denver due to the unforeseen lines at SeaTac to get through security (I waited over 2 hours ) and still wasn’t near the front of the line. I contacted Alaska and they tried to get me on another flight. Unfortunately everything was booked. Alaska gave me a credit to fly again within a year because this was out if my control. Frontier would do nothing for me. I tried canceling my return flight because I wasn’t working in Denver, explained the situation, wasn’t even asking for a refund just credit to fly at a later date. Absolutely no help. I lost all my money because they wouldn’t make any exception. Will never book with them again. And recommend no one else does either.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Seattle
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Charged $25 pp for boarding passes"

(United States)

Not Verified | Charged $25 pp for printed boarding passes. APP issues caused us not to be able to check in. Arrived to ticket counter @7:30 AM, already approximately 100 people in line due to problems with the APP, no one working behind the counter, causing further anxiety for all passengers
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Cancun
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"by far worst experience"

(United States)

Trip Verified | We got to airport 4 hours early They only had one person checking in international & domestic so by the time we made it up to the line and got thru TSA (clear) we had missed our flight so we had to go back down to ticket area get new ones and go back they tsa once again to sit 8 hours for flight with a lay over in Orlando to get to Cancun. Ask what gate should we be at was told watch the screen did that and it said 14 went to 14 they said no 20 we ran to 20 they said we missed the plan and next flight is Monday so we ask for tickets go back home which they only had tickets to leave out for late night, my anxiety had done kicked in had been an airport over 14 hours no shower I mentally could take sitting there another 9 hours so my husband went and got ticket from Delta who had a flight leaving out much sooner. I asked about a credit was giving a 1800# called was told take back to airport explaining to them the airport gave me the number to call. This was by far worst experience I have had with an airline and will never recommend are fly frontier again they just took my money to give me the run around. They need to shut this airline down people work hard for there money and look forward to vacation to just give it away
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Orlando via Atlanta
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no