| Philadelphia to Orlando. I will never fly Frontier ever again. It's been a complete run-around the entire time. My husband and I are on vacation and unfortunately, we had a death in the family so we need to return home two days earlier than planned. We called to change the flight, they said we couldn't. We had to go book a separate flight then call them back to cancel the original flight. We did, they said they couldn't refund us the money, they could only credit us for another flight. But they told us that they couldn't do that the first time we called. If they did that the first time, we wouldn't have had to book a whole new flight. We could have used that credit for the new flight that we needed to book. So after spending God knows how much money on all of this, we still have to send a copy of our family member's death certificate over to them. Then we're told that we have to scan the death certificate in the airport we flew into for vacation .. are you joking? So I have to fly home to PA, get the death certificate, fly back to FL to scan it, wait until they get it, then fly home? This is the worst airline I've ever flown and they charge you for every last thing. The checked bags, the carry-ons, the seats if my husband and I wanted to sit together...I paid $96 for us to sit together on the way there and the way back. While on the plane, I think they asked maybe one time if anyone wanted snacks or drinks. Any other airline I've ever flown walked up and down the aisle the entire flight asking if we wanted snacks or drinks. They made sure we had whatever we needed. But that's not even the important part. We had a death in the family and we've been given nothing but problems trying to arrange our flights to get to the funeral. This is something that should be an easy fix due to the unfortunate circumstances. But no, they are making it increasingly difficult just for us to make it home for the funeral. We will never use Frontier again.