Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3726 reviews
2/10
3 star Skytrax Rating
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1/10

"Absolutely the worst service"

(United States)

Trip Verified | I purchased this ticket for my boyfriend. We got up early and got to the airport by 5 am. Bf got on the flight. 30 minutes later bf texts me that the flight is being diverted and chicago isn't being accommodating. Plane gets refueled. 10:08 bf texts me that he's landed and is off the plane and he's waiting to board. It's now 645pm and he has been given many different stories. Flight was cancelled. Bf missed the flight. Flight was cancelled and he had to rebook. Finally got someone in the office to book another flight for tomorrow. Refused a hotel. Refused a meal voucher. Refused everything. Somehow the luggage got sent to Houston via Las Vegas from a flight he never got on. Absolutely the worst service I've ever seen. Meanwhile he has missed dialysis
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Houston
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"prey on peoples misfortunes"

(United States)

Not Verified | I was impacted by hurricane Milton as i live in saint Pete, fl. Frontier gave me a credit to rebook flight, during rebook i stated this is contingent that everything is back to normal from Milton. Long story short my son cant go bc of an exam he has to take. I didn't want a refund, i was just going to cancel his ticket and upgrade my flight and add bags. Their response is why i will never fly or recommend frontier. $99 cancellation fee each way (total of $198) and because the ticket was less than that amount they said they will simply cancel the ticket. So, the biggest natural disaster in history for my area but they could not accommodate a minor change (I was literally going to put all the refunded money back into them for upgrade.) This is one of the worst companies because they will prey on peoples misfortunes.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Cleveland
Date FlownOctober 2024
Value For Money 12345
no
1/10

"pay $99 for a baggage"

(United States)

Not Verified |   Extremely disappointing and frustrating service at Phoenix Sky Harbor International Airport. First flight delayed 2 hours+. But the main issue was the agent whom was scanning my boarding pass at the gate. She threatened me to pay $99 for a baggage that would fit under my seat. If not I would not be able to board the flight. Absolutely un professional and disrespectful. I asked for her last name she declined. Agent right next to her helping also was extremely unprofessional.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhoenix to Los Angeles
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"indicated that my bag was too large"

(United States)

Trip Verified | They price gouge their customers for additional money and won’t take accountability for their actions. I have flown Frontier multiple times and this will be the last time. Not only are they always delayed because they cannot properly allocate their employees, their employees are also the most miserable people to exist. Their literal job is interacting with customers and they are so unprofessional. I flew with them today from Philly to Atlanta and had a a connecting flight in Raleigh. I had no issues with my back back in Philly and it fit perfectly (a little snug) in the personal item bag. When I get to board the flight to Raleigh, they indicated that my bag was too large and I had to pay an at-gate flight even though it DID fit and it has already passed in Philly. When I get on the plane, I put it in overhead because they made me pay for a carry on. The flight attendant asked me to move it to under my seat to make room for larger bags. IF I am forced to move my bag by the flight attendant because it’s small enough for fit under my chair then I shouldn’t be forced to put it underneath my seat. The unprofessionalism and impoverishment really shows on this airline. Please steer clear just pay the additional money to fly another airline and save yourself from the horrors of this mismanaged company that only cares about squeezing you for every dollar they can.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRaleigh Durham to Atlanta
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"sad with this experience"

(United States)

Trip Verified | It is my first experience with frontier airlines and my last time, the 1 checked luggage is expensive, plus very late updates departure, no respect the customer time. I understand safety is number 1 but why before the customer pay ticket give them correct information. I’m sad with this experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Chicago
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t ever ever book with Frontier"

(United States)

Trip Verified | I booked a flight to Las Vegas in advance on a busy weekend, knowing that if I wait, prices will go up drastically! A flight to Vegas from my city is about one hour long ! Then I get a random email about changes to my flight and when I go to check it tells me that my flight now has a layover. Making it a 7 hour flight instead of 1 hour. I click on the email to learn my options and there are no options. I call because I think it’s for sure spam , there’s no way you’d do that. You don’t talk to people whose flight isn’t the best day. Finally, on the chat on your website I’m able to ask for a call back and I do. You call me back and tell me you can either schedule a flight that leaves at night instead of in the morning, making me miss a FULL DAY, or you can give me a PARTIAL refund. I ask for a supervisor and the rep pretends not to hear me and hangs up on me. Now we are 7 people and a baby, with a hotel and activities booked and no flight. All available flights are double the price they were back when I booked and there is nothing I can do about it. Don’t ever ever book with Frontier. Ever. It’s not worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanta Ana to Las Vegas
Date FlownOctober 2024
Ground Service 12345
Value For Money 12345
no
2/10

"I will avoid Frontier at all cost"

(United States)

Not Verified | I thought Frontier Airlines couldn't get any worse after raising their carry-on and checked bag cost but now they reduced the bag weight limit to 40 pounds .... if over they charge you ridiculous overages depending on the range. I vow every 3 or 4 years to never fly with them but occasionally figure it has to have improved and give them a try, but never found that to be true. It's the experience you receive from the moment you arrive at their ticket counter for check in etc. Their employees are miserable and appear beat down and it projects to their customers. They act like they hate their job and I would guess with the number of complaints they receive, I would be miserable as well. Starts at the top. Normally fly United exclusively and will make sure from now on, regardless of the situation I will avoid Frontier at all cost. In the end you end up paying more anyway so why not cut out the frustration and pay a little more upfront.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Nashville
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"denied me boarding"

(United States)

Trip Verified | This is my second bad experience with this airline. The first time, we paid $150 each for priority boarding, but they called all zones at once. When my boyfriend and I pointed out that it wasn’t fair, we were mocked by others, and staff were rude to us throughout the flight, even restricting bathroom access. Today, I had to fly from Salt Lake to Las Vegas for an early meeting. I bought a package with carry-on and priority, but mistakenly didn’t pick a seat. At boarding, they said I didn’t have a seat, so I politely offered to pay for one. When I expressed frustration about the situation, the gate agent got upset and denied me boarding, even though seats were available. Despite my offer to pay more, she singled me out without any respect and consideration. My only word wrong, was: this is crazy, since was 10 ppl without seat. I was referring about the situation not them. Both times I tried to contact customer service has been unhelpful.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSalt lake to Las Vegas
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"These products are scams"

(United States)

Not Verified | We got the Barclays card which was supposed to be affiliated with Frontier. I was never able to link the benefits from Barclays card to the Frontier miles account. It is complete fraud. We spent the amount on the card ($3,000) and were supposed to get free bags, 60,000 miles and free seats. The account number linked to our miles account but it was linked to one that was not our number and we could not access it. Frontier miles does not accept phone calls unless you are elite and since our miles are misdirected, no one will talk to us because we are not matched with an elite number. Thinking this would work, I bought an annual Go Wild Pass. ($600) I have logged in a dozen times to find none of the flights I want or places I want to go have a Go Wild Pass category. It is never an option. I have had the pass over a month and have not been able to take a single flight. These products are scams, they do not do what they say- it does not work. I travel a lot, this has been one of the most frustrating experiences I have ever had. To make matters worse, Barclays cannot call Frontier either, and while they apologize they don't help you resolve the problem saying they cannot. Shame on Barclays for partnering with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRaleigh to Portland
Date FlownJuly 2024
Value For Money 12345
no
1/10

"Terrible flight experiences"

(United States)

Not Verified | Terrible flight experiences both directions. The initial flight was delayed over 3 hrs, and they refused to refund it even though there is a federal law now saying they have to. When I inquired about it they told me that the law is not yet in effect. I looked up the legislation and showed them right at the top the effective date, which was several months prior. They just shrugged. The return flight, the app was not working to check me in and the employees working the frontier desk told me they were not able to check me in! Even though the flight was not even boarding yet and I had initiated the conversation over 1 hr prior to departure time. I had to miss the flight for absolutely no good reason. They also charged me for a new flight later in the day *without even confirming that is what I wanted,* and without asking if I wanted to apply a $50 voucher I had. I asked them if they would cancel that charge as I had not authorized it and wanted to explore my options, and they told they could not. For both issues they told me I had to call frontier to talk to someone there. I asked, aren't I talking to frontier right now? And they said no you gotta call bc they are technically not employees but rather contractors which is why supposedly they couldn't check me in or help me. They wouldn't even make a call for me to resolve the issues, just sent me on my way. It took me over an hour to finally get a person on the phone with the automated answering machine repeatedly hanging up on me. And when I finally did, they told me only a supervisor can review refunds, and that I could not speak with one at that time but they would submit a form to have someone call me and to make sure to do so before the later flight they charged me for. They never did so. Terrible experience and they have lost a customer for life.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Las Vegas
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no