Frontier Airlines

✅ Trip Verified | Very rude staff. Poor boarding process unprofessional. Good value but poor everything else. Fly spirit, another budget airline but better customer service.

✅ Trip Verified | I had a flight from Denver to Philadelphia October 26 with 2 years old toddler. It was night flight. The agent on gate was extremely rude and unprofessional. I asked her to give me the tag for the stroller (I was in long line online before) and she said “go to other agent. She will give it to you”. Then I asked “why did not you tell me that before? I spent long time online”. She answered “why did not you asked before?” I was so surprised. I had to start other line from the beginning. Ok. Other agent acted like I was not there at all. She ignored me, than she gave me a tag for stroller, I wanted to go to my plane, but the previous agent did not allowed me to do that and said that I have to scan my onboarding passes one more time, but she did it before. I asked why is needed again? She said “ you have to do that again. You are so annoying” . How is possible to talk like that?!! Ok, I asked her to provide me her last name and she hide her employee ID than. She said to her co-worker “I’m so done with her. Close the gate. She will not fly”. I made a picture of her then, cause she did not show her name. She did for me and my 2 years old baby a hard time, we spent full night at the airport. When I asked her where is the next flight, she said at 5 pm which is not true. I saw that the next flight was at 5.30 am with one stop on Cleveland OH. When I said it to her, she said “do we have tickets?” I said that I can show it to her. After that they will give me those tickets. In Cleveland was very “friendly” agent as well. She said “I wish it will be never ever again any flights to Philadelphia” to her co-workers. So I said then “Frontier never ever again. This is the last time”. She answered “I am not talking with you. Do you wanna fly next week?” Please tell me how is possible to talk like that for staff?! The worst staff, attitude and airline I have ever seen in my life.

✅ Trip Verified | Both flights delayed, on my way back to SF My flight was delayed and I was going to lose my connection flight and when I told them they offered me another flight with over 9 hours delay in las Vegas or canceling my flight and find another one on my own! I end up canceling and finding another last minute flight to SF for 500$ (which they didn’t care). Very mean customer service and rude people at the gate and you won’t be able to get anyone on the phone. Not to mention All of their flights on other gates were delayed and people were frustrated with the situation. I will never fly with them again and won’t recommend this horrible airline to anyone else!

✅ Trip Verified | I read the instructions on what classified as a personal item before getting to the airport. When getting to the airport my bag wouldn’t fit in the “bin” that they claimed were the dimensions for a personal item so I said I would condense it so it would fit and the employee then proceeded to tell me that he would still tell me no even if it fit. This is all happening while they’re talking to me condescendingly and being very rude. WORST experience I’ve had with an airline and that’s saying a lot! I do not recommend this airline and will never fly with them again!

Not Verified | Flight was originally scheduled for 9 pm, delayed two hours day of. OK not a big deal. Get to airport, delayed for another two hours, then another two hours. Ended up not getting to Vegas until almost six in the morning when we were originally supposed to be there before midnight. 3 in the morning and they are still measuring peoples carry on bags and up charging anyone whos bag was even slightly too big. Was traveling in a large group and was charged over $1000 for hotel rooms we didn't really need since we didn't get into town the day we were supposed to. On top of this we were only there for 3 days and the first day was pretty much wasted due to catching up on sleep. Frontier customer service was rude and refused to offer any kind of apology, travel voucher, nothing. Will gladly pay more for a ticket on any other airline from this point forward. To add insult to injury they have the most uncomfortable seats that I've ever experienced. Would give zero stars if it was an option

Not Verified | Most inefficient airline ever. Everything is self serve and half the time machines don't work. Today I tried to tag my prepaid bag, waited in line, machine said "out of paper. See attendant". I waited again and their employee a) virtually yelled at me that "this always happens. And then b) walked off saying "pick another line." I tried to explain I'd been through two lines already with the same result. She stormed over slammed a sign on the machine out of order and walked away. I stood in line again tried another only to be told I may not check bag more than 2 hrs before flight. Family needed to drop me early so here I sit with no food, coffee etc because I can't go through tsa yet. In an hour I get to start all over. This is why I don't fly these guys anymore. You have to work to get such nasty temperaments in employees also. As I left one of them was berating a woman over the cost of an overweight bag--now max is 40 lbs. 41 lbs? It's $100 total for your bag. It's too bad. I used to fly them a lot. This is my last flight with them though. The problem isn't the planes etc it's the check in process and those employees. It's really too bad.

✅ Trip Verified | Flew with Frontier this morning BWI to Orlando and the flight was flawless! Pilots gave us a smooth take off and a landing that was absolutely butter! Flight attendants were polite and efficient!

Not Verified | Scam artists airlines, they want you to think your carry-on will fit. Rude and miserable staff. Not one thing during my trip was enjoyable. Spirit was a better flight than Frontier. I would wish those flights on anybody, really not sure how they're in business.

✅ Trip Verified | Our flight was set to board in Phoenix AZ at 2:15pm & land in ATL,Ga. At 2pm, they said a latch needed to be repaired & would take 30 mins. At 3:30pm they said it would be another 45mins. Flight was then pushed to 5pm, then 7pm then canceled. We waited in line until 9pm to ask for help with this situation. Frontier said we could have a flight the next day then changed it to a 4 day delay. The only option we were left with was a $563 Delta flight next day. I have a sick child at back in ATL who was only left with one extra day of medication in family care. Frontier offered a refund which would be fraudulent for them not to for a service that was not provided, but in no way compensated for the 5hr delay & cancelation. By law, passengers are the airlines responsibilities. They left all passengers high & dry. Staff lacked compassion & had terrible attitude. This ordeal left many families with emotional distress and cost an unexpected $600 + out of pocket. I have never been do disgusted by a company before.

✅ Trip Verified | I booked two one-way tickets from Dallas to Ontario with a layover in Denver. We arrived 2 hours in advance to anticipate delays with TSA. We proceeded to make our way to our gate. We boarded our flight at approximately 1700 even though our flight was scheduled to leave at 1643. Once on board we ended up setting in the aircraft for more than 3 hours due to some maintenance issues they were having. We were told repeatedly that it shouldn’t be much longer and that paperwork was needing to be completed before we leave. This was terribly handled. Frontier should’ve been able to cancel the flight at about an hour into our wait time so that the passengers would’ve been able to find another flight to get to their destination. Instead we waited more than 3 hours on a plane that never moved and ended up having to stay in a hotel overnight because there were no more flights. The worst experience with flying I have ever had. I’ll never fly with Frontier. I have no idea how Frontier is still in business. Extremely disappointed.