Frontier Airlines

✅ Verified Review | Orlando to San Francisco. This is the worst airline you could fly! You will find nothing but terrible reviews as they hide their trashed system with cheap flights. There is not a single time you can board this plane without a flight being delayed for hours. The service is terrible and no one will give you a straight answer on why this happens every time. The seats are very uncomfortable and they will find a way to charge you for absolutley anything, even if you ask for a small cup of water they'll give you a bottle and then charge you $4 for it.

✅ Verified Review | Chicago to Nashville. Will never fly Frontier again. $60 to carry on luggage to Nashville. $45 to carry on to Chicago. The cost of luggage ended up costing as much as my flight. There was absolutely no benefit to flying Frontier. The staff on and off the plane were very rude. They did not answer questions about flight delay. Just told me to wait and watch the board. Cannot find any flight updates on line. Worst airline experience ever. This airline does not even deserve a 1 star.

✅ Verified Review | San Francisco to Denver. Each experience with Frontier Airlines is worse than the one before it. On the last route, my flight was delayed (for no apparent reason such as weather or airport conditions) for over four hours. I tried to call customer service, but their phone tree is obviously designed to discourage an interpersonal interaction. While waiting at the gate, there were further delays and no communication offered as to when we could count on flying. A decade ago, I flew Frontier almost exclusively. Now, they have become THE airline to avoid. With pricing that isn't even undercutting the competition, uncomfortable cabins, useless points, no beverages, and ridiculously expensive fees for even carry-ons, I'm sad to see this Colorado business turn from good to bad to worst (no typo there).

✅ Verified Review | Minneapolis to Denver with Frontier Airlines. Waited 2 hours for my luggage. Along with the rest of the plane. And they charge us to travel with luggage. Terrible experience. Missing two hours of time I could have been visiting my daughter. They had no answers other than some people have been waiting days for their luggage. Bad customer service.

✅ Verified Review | Great experience flying on Frontier from Cincinnati to Las Vegas. I paid the extra for the roomier seats and knew the carry on was more expensive than checked bag, so I put everything in checked and saved money by not taking a carry-on. The check in personnel were very polite as were the gate crew and flight crew. Flight was on time both ways. I bought my own drink and snacks so didn't have to worry about buying food on the plane. All prices are disclosed when you book, so plan accordingly. I do miss the TV's that they used to have. And all seats have shrunk on all transportation anymore, unfortunately. Will definitely fly with them again.

✅ Verified Review | It was a big mistake to fly Frontier Airlines from Chicago to Seattle. Not only do you not save money after paying all the extra charges. No free bags, not even a carry-on - they cost $40, or $60 at the ticket counter if not prepaid. $35 for checked bag prepaid, plus extra to sit together and not even a free beverage or snack, the seats don't recline. And it was too close to the seat in front to put your head down if you're even if of average height. It was extremely uncomfortable. Never again will we fly Frontier Airlines.

✅ Verified Review | Chicago to0 Salt Lake City. It is ridiculous to be charged for a carry on bag. I paid to check my large bag and had to pay an additional $40 for my carry on. I have never been charged for a carry on before. I didn't have a personal item and my carry on was too large to be considered a personal item. The woman who checked me in at the counter was nice but the woman next to her was very rude and refused to help us. We were next in line so we approached the counter and she refused to help anyone from our line. She took a different customer from a separate line with no explanation. The third woman at the counter helped the people who were behind me in line. It was very obvious that we were next but could not get help. I have flown with frontier several times in the past and have not had any problems. I would prefer to pay a little more and not have any surprises when I check in and be treated with respect.

My flight from Missoula, MT to Denver, CO was delayed by 2.5 hours on July 22nd which would have made me miss my connecting flight to Raleigh, NC. I rebooked for the 23rd and the same thing happened. When I called to figure out my options, customer service told me to go to the airport and discuss it with the agent at the check in desk. The agent at the desk told me flat out I had no options but to wait for the next available flight out of Denver (which was 24 hours later) and was completely unhelpful in helping me find another city out of Denver that could maybe connect me to Raleigh. I was told I was not eligible for food or hotel vouchers in Denver because the delay was weather related. The agent then told me to call customer service so they just gave me the complete run around and each passed the buck on to the other. No one at Frontier actually had the power or interest in helping me. The soonest I could get to Raleigh was July 25th - four days after my initial departure/arrival date. They could not book me another ticket on another airline because they don't partner with anyone. Frontier exhibited the worst customer service I've ever dealt with. I will never fly Frontier again. Thankfully I bought insurance so I was fully refunded for my flight and I rebooked on Delta, though at a very high cost. These delays cost me and my loved ones hundreds of dollars and days of wasted time.

✅ Verified Review | Flew from Salt Lake City to Denver This is the worst airline I have ever flown on and will never do it again. They airplane was extremely late to the gate, which is understandable at times, however, there was 0 transparency about what was happening and why. The staff member at the front gate lied about when the airplane was going to be leaving to tempararily calm the crowd. There was no information about tentative departure time at the gate and continued to say "on time," while 4 hours late. I usually will save money and go with the cheapest flight even with bad reviews but I will never fly with Frontier again.

✅ Verified Review | Nashville to San Diego via Denver with Frontier. After reading the number of negative reviews prior to my flight, I was concerned about my booking. The reality, I had a wonderful experience. It is true that you pay for baggage and seat assignment, but that is advertised upfront prior to purchase of ticket, so a traveler should not hold that against the company, because it was not a hidden cost. The only negative I saw was that they did not have a representative to check baggage before 2 hours of the flight, but again, to lower the cost of airfare, they cut the cost of staffing during those times. I like getting to airports early, but that again is not a fault of the airline. Once the line opened to check baggage, it was quick. My flights were on time for the most part. Departure was a little late leaving Nashville, but was not the fault of Frontier. We arrived on time in Denver and my connecting flight to San Diego was also on time.