Frontier Airlines

Chicago to Miami. Frontier Airlines is the worst airline I've ever experienced. Checked in in advance and still had to wait 2 hrs in line to get baggage tags! Kiosks did not print them. Woke up at 4:15 to get to 7 am flight. Gate employee said she'd make an announcement. Didn't hear anything until 9:00 - all they said was flight was canceled. No direction as to how to get refunds. Was unable to do it online. Had to wait an additional 2+hrs to get refund. Then booked with another airline. All the while my husband waited 2 hrs for someone to answer their phones. Never got them. Charged for everything imaginable.

Chicago to Denver. Our flight was canceled today. When we went to ticketing to rebook we were told they could not do anything and call the 800 number to get the refund. Frontier does not work with other airlines. So after calling the 800 number, I was greeted with the sound of "on-hold" music for 2 plus hours but no one responded to the call. It was brutally cold in Chicago with temperatures in minus. No reason was given as to why the flight was cancelled, there was no snow. Customers of Frontier are left with no options at all, no one to talk to at airport nor 800 number. There is no one you can speak to about your problem, stating 24/7 customer service agents are available. No, they aren't available.

✅ Verified Review | Milwaukee to Denver. The problems started even before I arrived at the airport. They delayed the flight online, then at 1am changed the flight back to on time, so I arrive on time. Just to find out that again the plane is delayed. The woman at the check in counter was stern, hostile and had no interest in accommodation. Customer service was not only poor at the ticket counter, but also on the aircraft. The pilot was the most friendly Frontier employee. And that says a lot since he's flying the plane and not even in the cabin. As the plane was about to descend a flight attendant was prodding people several times. I understand the need to follow regulations, but I wouldn't surprised if theres a bruise on my arm from this Frontier employee. Getting off of the plane was the next struggle. The same employee pulled 8 people up first, because they had connecting flights (the first positive thing thus far) and by doing this she sent people against the current to get their bags. I should never have to worry that someones bag is going to fall on my head. There were at least 8 people who couldn't get back to their bags. Come on Frontier, I've never in my life felt like such an inconvenience to a company.

I understand delayed and canceled flights causing longer wait times - that's no problem. But when the check-in line is halfway down the airport there are bigger problems. It took over an hour just to do a bag drop. Then our gate was moved, without us being told. Then our flight was delayed due to "the plane not being there yet". When we kindly pointed out that the plane was sitting right there in plane sight, we were snuffed off. The phone was ringing off the hook and the attendants ignored it completely. All the while ignoring the line of people in front of them to go leave and get food/drink for themselves. We then were delayed because the pilot didn't show up. We were told it was because it was snowing in Cleveland - which it wasn't. The police were called because one woman slightly raised her voice. We then boarded our flight after a 4.5 hour delay, only to sit on the plane for another 2 hours. We were told they needed to calculate rest times. We finally took off, the staff were rude, and didn't listen to anyone. They didn't offer us anything after waiting for 10 hours. Waited in baggage claim for 30 minutes until luggage came. A horrible airline with zero customer service.

✅ Verified Review | Denver to Las Vegas. Hands down worst customer service I have ever gotten anywhere. Nobody being helpful at all, not telling us the gate changed, and over an hour delayed with no heads up. I do not recommend Frontier Airlines to anyone and I will never fly with Frontier Airlines ever again.

✅ Verified Review | San Francisco to Orlando. When I booked it was not made obvious that we would have to pay for hand luggage. I only realised when looking at reviews three days before. When we arrived we were told there was a 35 minute delay. Then after going through check out it it became 90 minutes. Our flight was due to leave 1125pm. It then started to show that it wouldn't leave till 330am. So far this was on the board and nobody talking to us. When eventually the ground staff appeared the attitude of all the female staff absolutely stank. The only person who seemed to seemed to empathise was a male agent. Unfortunately it was not long before he went off duty. When we tried to ask the female staff they told us to sit down and be patient and that it was a mechanical problem. People were asking for food and water and they were refusing. The airport was hot and every cafe was closed and we were not allowed out. At one point all the rest rooms were closed too. To add insult to injury the staff kept disappearing and returning with hot drinks for themselves. At 6am they gave us a 10 dollar voucher which didn't even cover the price of a bun and bottle of water. The delays kept changing to later and later. They gave people option of refund but would not say when you get luggage back so we did not take that option. Also at that late stage another flight have cost 300 dollars extra per person. It would also have taken ten days for refund to process but we would have taken the option if they could have been more specific about us getting luggage back. At about 8am the staff disappeared and the police had to come to calm everybody down. Frontier does not work with other airlines and they only fly to Orlando once a day from San Francisco and would have kept us there for two days at least had that plane cancelled. Anytime anybody complained they threatened to throw them off the flight. The most frustrating thing was not being given any proper information. They said we would get compensation of a voucher to travel with them again. We would never in a million years travel with Frontier again. I advise everybody to read reviews before booking with any airline. I made the mistake of not and lost a day of my holiday. We eventually left at 1050am. The cabin crew were pleasant enough but there was no food to purchase. Only snacks. Ridiculous on a five hour flight even without what happened to us. We feel we should get a refund.

✅ Verified Review | I am currently at the Miami airport heading to New York La Guardia. When I checked Frontier reviews they were filled with negative reviews about terrible customer service and regular delays. I flew in on Delta, which by the way was comfortable and friendly, but the flight back would have been 8pm so i paid $10 extra on each ticket to book this earlier flight at 2:25pm so that I can get home and rest for work the next day. Well let me tell you what a mistake! I might as well have went with Delta at 8pm because Frontier had delayed our flight 4 times! Both for our flight and the one heading to Colorado. Apparently the plane headed to Colorado is in Cuba and hadnt left yet. And they are saying our flight attendants are on that plane and coming over to ours when they arrive. (As I type this we were delayed again to 4:30pm.) They have no Cordination. Believe the reviews! Also they charge $40 for baggage and $45 for each carry on that doesnt meet their measurements. They charge for drinks and snacks. When we checked in before this point we were given a huge attitude. One woman had given us wrong information about not being able to check us in, she also tried to immediately charge us for carry ons. We went to another lady and she checked us in and had us measure our bags which fit. So they are free. They still defended the first woman by claiming "she's following the rules." How? By ripping people off? They are horrible. Don't give them business.

✅ Verified Review | The entire experience flying with Frontier from Tampa to Philadelphia was pretty appalling. The flight to Florida had only one redeemable factor, that the flight attendant was an actual gentleman. The planes are outdated, dirty, have no wifi, do not have seats that recline and are poorly padded. They have no complimentary food or beverage either. Who charges for pretzels or coffee? The plane I am on right now is half empty and I am not allowed to move to the 3 adjacent aisles with the entire 6 seats empty in each row. Even though it's directly behind me. Not only was the attendant condescending and rude when I tried to move, he also went up to the intercom and made a speech about moving seats and looked at me with an eye roll. So unprofessional. I will never try to save the measley 20 bucks again. Some of the worst service I've experienced.

✅ Verified Review | Flew from MCO to RDU. Professes cheap flights but then tacks on fees to anything possible. Basically, when you book your Frontier flight plan on spending triple that when it comes time to check in 24 hours in advance. You have to pay to select your seat ($12-$45) and $40 for a carry on. I fly quite a bit and on every other airline I have flown (i.e. Southwest, Delta, American) a carry on is complimentary. When I purchased my Frontier flight a month ago I was so proud of myself. "$86 round trip! I love Frontier." After all their extra fees I ended up spending $210 and that's with taking their "Perks Savings" option. Oh and then of course the flight was delayed by half an hour. No big deal, but they didn't even mention it. Not once did they apologize for that inconvenience. I almost forgot, they charge for water. It should be against aviation law not to provide a complimentary drink and snack on your flight. Maybe I'm just old school.

✅ Verified Review | Atlanta to Phoenix with Frontier Airlines. Made sure I was early and arrived 2 hours before the flight. Plane broke down with a 3 hour delay. Thank goodness for the airport bar. Rude customer service rep - been here since 9am and I haven't slept for 19 hours. They said they couldn't do anything for me or get my money back. Asked for a complimentary drink on the plane - they laughed at me.