Frontier Airlines

✅ Verified Review | Flew from Las Vegas to San Francisco. The worst airline service I have experienced. My seat light did not work. The airline charges $40 for a piece of check-in luggage. If the luggage is over 50 lbs the company charges an extra $75. If you have a carry-on item to be stored in the overhead bin they charge $45. Any beverage other than plain water is charged for separately (juice, coffee, soda, anything). Frontier is to be avoided by all means.

✅ Verified Review | I decided to take a needed to trip to Michigan from Denver to see my family. I used my points because Frontier told me I was going to loose them. I had enough for a one way but not enough for a two way so I had to purchase the return flight. 20,000 points later plus $200 (flight back plus checked luggage plus paying for select seating as I am a big guy and need the stretch seating) later I had my flight. Leaving Denver when I finally got on the plane for my flight, because it seems that their flight crew is always late by a half hour, (except when you are running late then they are right on time) the seat I paid for was given away and I was forced to sit in the first row. I am 6'3" and I do not fit in the first row. Anyway the return flight was even worse. They had 2 people at the check in working, not enough by the time I was finally able to check my bags in. I had missed my flight. Charged yet another $100.00 to change it to the next day. Same time because well they only have one flight out and one flight in from Denver to Detroit and Detroit to Denver. Unless you like the feel of a race car seats, don't fly Frontier. I have to say that Frontier is not the worst airlines than any other by far. Fly Delta, heck fly Spirit, just stay away from Frontier.

Atlanta to Denver with Frontier Airlines. Do not fly this airline. Horrible at resolving customer issues. Our flight was canceled, then the stanby flight was overbooked. We had to wait to leave the next day and pay for our own hotel and transportation to and from the airport. The offered flight vouchers to fly another time. When we tried to use the vouchers 5 months later they told us the vouchers expired and could not be extended on either voucher. So not only did they refuse to extend the vouchers they also would not give a refund from the earlier flights.

This was the return leg of my trip to Las Vegas, and I was shocked by the $80 for my wife and myself to carry on a bag, $52 if I wanted to select an assigned seat. All of these came with the flight to Las Vegas with another airline. Including a drink of water. Apples to apples, it was cheaper flying on Delta. I'll remember that. I did look to cancel the flight before check in and re-book with another airline, but last minute booking is prohibitive. My conclusion: It is a decent experience if you travel without baggage, or carry-on, and you take something to drink with you. I began to wonder what else there would be an extra charge for? In the future I will add $62 to the cost of the ticket to compare to other airlines.

✅ Verified Review | Cincinnati to Denver. I've flown with Frontier several times, and every flight has been on time or early. They have the feel of "we're a growing airline, and we want to earn your business". I like their model of connecting medium / large cities, cheaper than the mainline airlines. I had to go to a funeral in Atlanta, which would have been well over $1000 on a mainline airline, but was $200 on Frontier. Without that fare, I would not have been able to go. That meant a lot to me. I bought a roundtrip ticket from CVG to Denver, and added The Works package. Well worth it, because I got a nice seat, checked luggage, changeable/refundable ticket, and it was still far cheaper than a mainline airline. Frontier's pun emails are hilarious. I honestly look forward to reading them. My favorite so far is, "Going on vacation? Alpaca my bags!"

✅ Verified Review | Orlando to Denver. First time with Frontier and had nothing but bad comments from friends about this airline. I still decided to try because they were so much cheaper. Well, they're not. All our bags we were able to carry on as a personal item to Orlando. When we left Orlando with the same bags and same items in bag nothing less or nothing more in the bags, we were told the bags are not personal item and have to pay to bring them on the plane. $45 a piece x 4 bags. Next time I will definitely go with a different airline. No refreshments on planes unless you pay for them. Our flight it was $2.99 for a cup of soda.

Milwaukee to Denver. Before flying with Frontier, I had heard some bad reviews from friends and family, but I'm always about giving the benefit of the doubt. When flying in July it was not my favorite flying experience, however, I'm an understanding person and let it go. When I had to cancel my flight, I was given a credit for my flight to use with Frontier. While I obviously would've just rather gotten the money back, I thought this would be a good opportunity to have an open mind and see how my flight in the future would be. There was very little communication about this and I was unclear of when this would expire. An exact date was not given, nor did it say which day that time frame started on. I have now been told that I can no longer use that credit. If I can't get my credit back, I do not plan on flying with Frontier again. I'm hoping that someone will pull through with some excellent customer service and offer me the chance to be able to book a flight through Frontier using my credit.

✅ Verified Review | Philadelphia to Charlotte, and I had no problems flying with Frontier Airlines. Checking in was easy. The staff was courteous, informative and it was a smooth flight. Be sure to have a debit card because drinks and snacks cannot be purchased with cash. I will be flying with Frontier Airlines in the future.

By far the worst experience I have had at an airport. The customer service is incredibly bad. The line to check our bags was so long that it extended to another airlines station. Our flight was delayed 3 times but not one single employee could tell me why. I even called customer service after their staff told me that they don't know anything other than what's on their screen. After 25 minutes on the phone with customer service it was decided that they didn't know anything either. I am traveling with my wife and our 6 month old son. We were supposed to land in Chicago at 10 pm. We are now scheduled to be there at 3 am.

Portland to Denver with Frontier Airlines. I was completely dissatisfied with the whole experience. In Denver, it took us 1.5 hours to just check our bag. There were only 6 customer service employees at baggage check. Then on our way back when we landed in Denver, we waited 1.5 hours again to pick up our bags. Nobody knew why our bags hadn't arrived at the carousel and they didn't seem to particularly care that we had waited so long. When I complained and asked for my money back for my bags, the woman I spoke with merely gave me the customer feedback phone number. I promptly called that number and wasted 10 minutes of my life trying to explain the situation to someone who hardly spoke English. She was completely unapologetic and said that there was nothing she could do and that Frontier only reimburses for lost baggage, not for 3 hours of my wasted life due to the incompetencies of Frontier and its employees. I will never fly Frontier again even though it tends to be the cheapest airline for me to fly. I would rather have decent customer service than a cheap flight.