Frontier Airlines

La Guardia to Atlanta. They tell you to get to the airport 2 hours before your flight, but Frontier gives notice of a cancelled flight around 90 minutes before the flight time (at least they give notice, I suppose). You're instructed to call a number to reschedule. Make sure you have more than 2 hours for this. If you're crazy enough to still want to fly Frontier, prepare for a multi-day layover at the airport. They won't have any flights, can't give food vouchers, and won't cover a hotel. At least they'll refund you money, if you spend another hour on the phone. Fool me once, shame on me. But consumers shouldn't be fooled in the first place.

✅ Verified Review | I booked a flight in July 2016 to return to family for the Christmas holiday. The flight was out of Punta Gorda on 20th December returning out of Philly 3rd January. 10 hours before the flight I was sent an email cancelling the flight. Upon further inspection all flights out of Punta Gorda were cancelled. I was unable to contact a live human for over two hours on the phone and on the internet until I said that I wanted to book a new flight. When I explained to the agent what happened and wanted to know what were my options I was told that nothing was available until 25 December at 8:15 pm. This was the first time I booked with Frontier because of this new service between Philly and Punta Gorda - it will be the last. I understand that some tough business decisions sometimes have to be made but this was a real slap at consumers.

✅ Verified Review | I was supposed to be on flight 283 Orlando to St. Louis and the flight was cancled. I had the worst customer service I have ever had In my life. I never received a cancled flight notification until 30 min before my flight was supposed to leave. Thank God I was there 3 hours early, and the airport staff was going up and down the line asking if people were flying to st Louis. One of the staff members pulled me out of line and told me to go into a delayed or cancled flight line. I had been in that line for over an hour, and that line was just to check my bag. I than waited in line to see if my flight had been delayed or cancled (At this time I didnt know which) an additional hour to be told yes my flight was cancled and that there were no other flights going out until Thursday. I asked if there was anyway they could help me find a new flight to St. Louis anywhere and they told me no they couldn't help me because they had no access to any other airline because of the way Frontier Airlines system worked. I told them I didn't have enough money to stay in a hotel and asked them if they would be able to give me a voucher to put me in a hotel until Thursday. They again told me no and that Frontier Airlines doesn't do those things when flights are cancled because of weather. They told me all they could do for me was give me a refund on my flight. I than found out my refund would not be put back into my account for 10 days. So I had no additional money to find another flight with a different airline. I told them that I had found another flight to st Louis going out to a different airport that was 2 hours away and that I could afford the flight but not the taxi to get to the airport, and asked if they could give me a voucher for the taxi. They told me sorry we can't do that either because of how the flight was cancled. The people at the desk told me that they were sorry for the inconvenience, but there was nothing they could do to help me get home in any way. They than gave me a number to call to voice my complaint and the number was out of service. So, stranded in Orlando with only 100 dollars to my name and absolutely no help from Frontier Airlines I had to than call and ask my parents to find me a way home. They were able to get me on a flight with American Airlines that was over 400 dollars. So 14 hours later and 2 flights, I was able to make it home without any help from Frontier Airlines. I have never been treated so poorly, and have never seen an airline that genuinely didn't care about their passengers as much as Frontier Airlines. I have received nothing. Not my money back, or an explanation to why things happened the way they did, or even an apology. I would never fly with Frontier Airlines again, and would never recommend this airline to anyone.

✅ Verified Review | Denver to Charlotte with Frontier Airlines. I have never hated an airline so much. I never even got to fly with them because as I arriveded at airport to drop off my bags they informed me that it was cancelled. I got no email or prior notice. I drove 4 hours to airport to find this out. And better yet, there was no rescheduled flight! My only option was to receive a measly refund for a ticket I paid $280 for and is now over $1000 last minute the week of Christmas. There were tons of people in line screaming for managers and crying. It was a complete nightmare.

✅ Verified Review | St Louis to Las Vegas. Third trip on Frontier this year - third disappointment. Okay, I am a slow learner. Never again. Cancelled my flight with no options, no communication other than your flight is cancelled. Holidays, no other flights available. Held on telephone for 2 hours with no answer to help resolve the issue. Rude staff. I have nothing good to say. It's not a bargain when they strand you.

✅ Verified Review | Weather may have been the initial cause of the many delays and cancellations, but is now an excuse for Frontier's disorganization. Our flight from New York to Denver set at 10.45 pm was delayed to 11.45 then again to 1.00 am. We were told check in started at 8.00 and she refused to take our bags or check us in at 7.58. We then arrived at our gate, only to find out that our flight had been cancelled. They told us it was "weather" even though all other airlines are fine. An unaffiliated baggage checker told us they were actually shortstaffed, a flight attendant hadn't shown up. They use weather so they do not have to compensate or gift their customers anything. Just calling and asking for a refund was a hassle, after spending upwards of an hour on hold. Fly United or Southwest. Save yourself the headache. We are stranded in New York at 1.00 am and Frontier could not care less.

✅ Verified Review | Atlanta to Denver. Delay notices were sent out for our flight from ATL to DEN starting at about 4:30 PM advising was delayed to 01:15 hours with a flight that was supposed to leave ATL at 10:10 PM. About 45 minutes later another notice came out. Then about another hour or so another notice. We checked in at the airport and went to the gate with the plan of waiting until four hours after we got there. It wasn't until another passenger advised us that the flight was cancelled. There was not a Frontier employee to be found at the gate or anywhere around. Shortly after we learned of the cancellation from another passenger, two Frontier Airlines employees showed up, and advised there was nothing they could do and instructed all of us to return to the ticket counter for instructions. Upon our arrival to the ticket counter we were advised the flight was cancelled due to weather in Denver. Not possible due to the fact we had another family member flying into Denver on another airline without any issue at all. Accordingly to several different sources, there were several ground crew for Frontier Airlines that walked off the job in Denver. Since the airline advised it was a weather delay their policies do not allow for concessions to stranded passengers, or so we were told. There was no offer to cover hotel expense, and the only option we were given was to re-book a flight for December 25th, which was the first available flight. Well let me say it is December 19th, and six days at our own expense in a hotel, and no other concession being offered, other than a refund, which would not be given for three days is not a good way to retain or gain new travelers. We had to book another flight on a different airline, spend $1100.00 for them, plus a $140.00 for a hotel room just to ensure we were home for the holidays.

✅ Verified Review | Flew from San Antonio to Denver with Frontier Airlines. They cancelled the flight at first due to mechanical issues, then after a call to corporate it became a weather issue, even though no other airlines cancelled to Denver because weather was clear. After getting nowhere with customer service a manager was requested. He was useless and said his hands were tied, so we requested corporate, but they too declined to help. The only thing we were told to do was get a refund which would take 7-10 business days to hit our accounts, then go to the other airlines to make new accommodations. They said they could rebook us a flight but it would be late Thursday, basically 3 days of waiting. Lack of caring and willingness to assist us find other flights is appalling. I will no longer be a customer, and others on that flight concur too.

✅ Verified Review | Pittsburgh to Las Vegas. I was amazed at their terrible service. They cancelled my flight from Pittsburgh to Las Vegas and which was on Sunday and only offered a flight to replace it on Thursday. They were not willing to pay for hotel for the days I needed to wait for the later flight in Pittsburgh or pay for the Airbnb I got in Las Vegas for the days I missed. They took no responsibility for cancelling this flight. I ended up paying a lot to book another flight the next day with another company. Because it was last minute during the holidays all the flights were quite pricey. They only told us the flight was cancelled 20 minutes before it was supposed to departure. Saying they had no flight crew. Half an hour later they told us they don’t know if the flight is cancelled or not. Then an hour later they said the flight is cancelled and it’s because there was bad weather the day before. So because the flight cancellation is “due to weather” it is not their fault. This cheap flight ended up costing me a lot more than a regular flight. I would never fly with them again.

Chicago to Miami. No customer service. Ridiculously long lines to check in luggage even after we checked in online and paid all baggage fees in advance. Website is unwieldy, not user friendly and a tool for the airline to nickel and dime for every conceivable service. Our flight was then cancelled and then all customers waited in two hour long lines serviced by one Frontier agent. There was no communication by the gate agent at all except to advise that the flight cancelled. This airline is deceptive - you seem to be getting a cut rate price, but after all of the hidden charges, you are better off with Delta, American or United. This would have been our first Frontier flight that never got off the ground. I will never ever book with it again, no matter what a deal it purports to have on flights.