Frontier Airlines

✅ Verified Review | Denver to Orlando return. Terrible regarding everything. Leaving Orlando they were completely unorganized and the bording passes wouldn't work. They made us go back and get new ones which caused us to almost miss our flight. They didn't care at all. Horrible customer service. They charge you for all carry ons. They also charge an additional "seat charge" on top of what you pay for your ticket. Which I was not aware of until check in. On the way back from Denver, they lost our luggage. They had know idea where it was or when they would find it. Again, they could care less. Zero compensation and once again, absolutely terrible customer service.

✅ Verified Review | Denver to New Orleans. Our flight got cancelled 18 hours before we were suppose to fly out and the only thing customer service would help with was a refund or get us a flight two days later. I told them we had a cruise to be at by Saturday and I begged for help to get us on any flight, even a flight close to our destination. We were told there is nothing they can do and the rep told me she can't make "magic" happen and just argued with me. The agent was supposed to be the supervisor and she was rude, inconsistent and could really could care less about our concerns. We were offered no help and by the end of and hour and half call she refunded our money but only to be a different amount than what was originally told. We had to book a flight with another airline for Friday and pay $1000.

✅ Verified Review | Minneapolis to Phoenix via Denver. First off the appearance of the staff from this airline is not professional. My first flight out was from MSP airport with flight to Denver, that was delayed no real reason was given as to why the delay had occurred. Upon our late arrival to Denver my connecting flight to Phoenix was boarded therefore we were late and missed the flight. No fault of our own, so the attendant at the gate said to see the customer help desk. Which did not really provide any real relief besides saying she can get us on a flight out tomorrow granted it's barely 3:30pm Tuesday. I began to tell her that's not good enough why do I have to lose a whole day for a mistake that was made by Frontier. She than said I can put you on "stand by" which I proceeded to ask what that meant, she said I can maybe get you out on the flight for Phoenix at 9:32. I was not pleased with this either but I needed to get home Tuesday night not Wednesday. But this was just a maybe nothing was certain so that also caused my wife and I stress because we don't even know if we're getting home. So we began to wait what other option did we have, than as no surprise the flight is delayed once again now it departs at 9:50 so we continue to wait and than it happens again! Another delay this time it change to 10:50. Frontier has been the worst airline I have used and I do not recommend it. Failure in communication with customers, poor customer service, rude staff, and overall lack of professionalism throughout the company. Granted I only got to see what it is like in Minneapolis and Denver but that's all I need to say I will never fly with Frontier

Orlando to San Francisco. We made a family vacation to Florida, and was looking for a direct flight to come back to SFO. Only Frontier and United came in my search and looking through price difference and availability I preferred Frontier (given some of the better experiences we had 5 years ago flying Frontier). Going through the booking, with all the fees for each and every step, I somehow felt that my family will deserve a good trip back after a great vacation and so I took the first few row seats paying that 45$ fee/ seat. At MCO, when I came to check in the lack customer service bothered me but I was thinking it would improve once onboard. But everything went south and I should be thankful now for that agent in MCO because rest of those I met along the way are much worse. I don't know how they can employ and run a company which is pathetic. Seats are so hard you cannot sit for more than 2 hours, Pilots do not give any information during take off, mid flight or landing making this feel like sitting in a black hole for 6 hr flight. Once you land in SFO, to pick up the luggage it takes closer to an hour. We couldn't even find a ground crew to ask questions and the entire Frontier desk was deserted. So many families traveling with kids like me, by then are left helpless with even the number listed on airport call doesn't work. One of the worst experiences in my life and would never step my foot on this airline or recommend this to anyone.

✅ Verified Review | Austin to Minneapolis via Denver. Terrible experience. I had a connection and there was delay in landing after the first flight. When we got to our final destination my bag (and the bags of all passengers who flew using this connection) did not arrive. The person at the counter was rude, not helpful and gave us false information regarding the time of the arrival and the numbers we can use to contact her. When I insisted for the information, she threatened to call the police to escort me out.

✅ Verified Review | Frontier Airlines flight cancelled from San Antonio to Denver while we were on the way to the airport. Customer service would not answer the phone all day long. This was a planned ski trip for our family. tickets were bought and paid for in advanced to keep expenses down since this involved 6 people. We were left scrambling at last minute during the holidays trying to find flights to our destination. We found a flight out on a different airline and ended up paying more for the one way flight than we paid for the roundtrip to begin with. Our trip was shortened by one day and we had to make adjustments for the car rental and condo as well. Frontier was absolutely no help on anything. They could not even answer the phone. Don't fly this airline if you want to arrive at your destination. They are not reliable. Take your own food as it is $4 for water or a snack. They have gone down hill since last time we flew with them many years ago.

✅ Verified Review | Denver to Los Angeles. Frontier used to be a quality carrier. Have lived in the Denver area for 20+ years and they were always the "go to" airline for us. I now vow to never fly them again. First leg of our trip was 4.5 hours delayed with no weather issues on either end. Now we are sitting for our return flight home and have just been notified of at least a 1.5 hour delay and again there are no weather issues on either end. I feel sorry for the hardworkng employees who are finding themselves dealing with unhappy passengers due to poor management. Sorry Frontier but after this travel experience you have lost a faithful customer of many years.

On December 18th my new wife and I were traveling home from the Riviera Maya, Cancun where we spent our honeymoon. We arrived at the Cancun airport to a one hour delay. This is understandable. At the baggage check-in, I was informed I would have to pay 40 dollars to check my bag. On the way to Cancun this was no problem, and we traveled with one bag for the both of us. Why was I charged 40 dollars? Then the delay extended an additional hour. Once we boarded and took off I noticed some of the worst service. The flight attendant kept treating customers like children and conversing with the pilots at the front of the plane for several hours, meaning passengers had to use the latrine at the rear of the plane, creating a long wait. We arrive late to Denver, went through customs and arrived at the baggage re-check station. We waited, and waited, and waited. Finally, a fellow passenger dialed Frontier from their own phone for information. We were told to travel to the front of the airport and wait in line at the main check in station. Mind you, there were probably 400 people in that area. After waiting 2.5 hours for our now delayed flight 571 to Salt Lake City in a line with no direction or information, we arrived at the ticketing counter for baggage drop. The attendants acted like they didn’t know anything. They informed us that our flight had been canceled and we would have to take one of two options. Wait and fly out on Wednesday (mind you it’s Sunday night at about 1230) or take a refund, which could take 5-10 business days to receive. Frontier offered no other help, offered no condolence for their errors and simply pushed us along and said not our problem. After an hour of frustrated searching through other airlines to discover it was a hopeless venture to attempt to fly out of Denver, we decided to rent a car and drive the 8 hours from Denver to Salt Lake City.

Flew with Freebird in July when we went on holiday to Fethiye and I would not fly with them again. The cabin was uncomfortably hot, as others have pointed out. I ended up with chapped lips and an awful cough because of it. The selection of food and drink available on board is poor. Mainly crisps and overpriced fuzzy drinks. Not good enough! The seats were old and tatty and mightily uncomfortable to sit on. Leg room was very poor as the seats were packed in like sardines causing severe discomfort. I know that plane toilets are never pleasant places but the ones on here were dreadful. Unflushable toilets, broken sinks, overflowing paper towel bins, yuck. The only good thing was that the hostesses (the same crew both ways) were kind. They deserve much better than this.

✅ Verified Review | My son and I booked a round trip flight from Phoenix to St. Louis on Frontier Airlines. This was my first experience with Frontier and in regards to the flight out, I was quite impressed. The flight left on time and the aircraft was clean and new. I was considering getting the Frontier Airlines credit card as I envisioned taking Frontier on a regular basis based upon my initial flight impression. Well, that all changed. After driving 3 hours to the airport and arriving 2.5 hours before our flight I received a notice on my phone that the flight from St. Louis to Phoenix was cancelled. No reason given, just cancelled. I went to the gate to speak with a Frontier representative. This was about 6:30 pm and I heard the poor guy tell the the woman in front of me that he had been on since 2:30 am as he asked her to please not get on his case. I spoke with him to inquire what my options were now that Frontier had cancelled my flight. He suggested I try American Airlines if I wanted to get home. He explained the flight would not be rebooked and the only thing I could do was get a refund. No voucher, no hotel. This is unacceptable. I booked a flight on Southwest (great airline) but the two 1-way tickets now cost me more than the round trip tickets had cost me on Frontier - much more. I realize this is a budget airline but lets get real. If they cannot fulfill their obligation by pulling a plane in, even the next day, to complete my contract for travel they should not be in business. In a similar situation, Allegiant Air gave everyone a taxi voucher to a hotel, a night in a hotel, and brought an aircraft in the next morning to complete the travel. That is the example Frontier needs to follow. This was my first and last experience with Frontier. Hardly a budget airline if you have to purchase a ticket from another airline at a much higher price to get home because of this airlines lack of service.