Frontier Airlines

✅ Verified Review | San Francisco to Orlando. Be careful with Frontier Airlines, by far the worst experience from flying out to the customer service. I'm from Sacramento and I took a flight from San Francisco because it was 100$ cheaper. I would much rather pay 100$ extra than to fly with Frontier in the future. No snacks or beverages - they charged for everything. They have no free carry on baggage - I had too pay 80$ there and back. I figured out now why it's so cheap and so uncomfortable. Instead of saving money I wasted more than I planned to. Spend a little more and have a better experience.

❎ Unverified | Tampa to Las Vegas. I was hesitant to travel thru Frontier after reading some of the reviews. However, it was the only Non stop flight available, so my wife and I decided to take it. I am glad we did, it was nothing like the reviews. We got the stretch seats, very affordable flight and arrived on time. Staff was great. I would highly recommend it and I would fly with them again.

✅ Verified Review | Kansas City to Denver. I've flown with frontier a few times over the years and it's been average. Definitely not the best, but it's cheap so sometimes it's doable. However, the staff in Kansas City treated me horribly for no reason and it definitely put a bad taste in my mouth. Probably won't fly again with them.

❎ Unverified | Frontier Airlines would not properly accomodate my service dog. Seats are so cramped and flight overbooked. Tried to make arrangements ahead, but said I had to do it at the gate. Squished me and my 66lb service dog in a window seat in the back of the plane for 3.5 hour flight. They moved me 3 times! Never use them if you have a service animal. What a nightmare!

✅ Verified Review | Washington to San Diego. I booked this flight to go on vacation to see my friend in California. My flight was delayed 2 hours leaving Washington DC area. I was to have a 48 hour layover in Orlando and then make the connecting flight to San Diego. My itinerary states that I would be on the same flight for both legs of the journey. When I arrive in Orlando, they tell me I missed my flight and the plane I just was on was not leaving the airport. The earliest they could get me a flight to my destination was literally 24 hours after I landed in Orlando. All of the hotels were booked so I had to sleep on the floor of the airport until my next flight. Frontier Airlines refused to compensate me in any manner for their mistake. Now I am waiting to get on my newly schedule flight when it is delayed 3 more hours. Mind you, this is like deja vu because the plane was coming from D.C. And is to be taking us to San Diego. So how is it that the plane today coming from D.C. Was taking me to San Diego but I missed the flight yesterday? Frontier did not acknowledge this. My trip was to be Thursday night to Monday morning. I literally lost over 1/3 of my trip because Frontier Airlines messed up. And they will not take responsibility. Everyone I have spoken with has been discourteous and rude and refuse to compensate me for spending over 27-28 hours stuck in the Orlando airport. Frontier Airlines do not care about you or any of their customers. I wish I would have known before I wasted so much money and time to hang out in an airport.

❎ Unverified | Chicago to Palm Beach. We had a good flight. Upon reading others reviews, we were prepared for our trip. Here are the negative things I read about, and how I feel about it now. You are allowed one personal bag. We (7 of us) had no problems with this. We had everything we needed in one backpack. No food or drinks on the plane. We knew this as well, just make sure you eat before or buy snacks before you get on the plane. Uncomfortable seats. Our flight was short (under 3 hours) so it wasn't so bad. I wouldn't recommend using Frontier for international travel as that might get a little uncomfortable. Plane was clean. Everyone we encountered with Frontier Airlines was very nice and accommodating. Our flights were on time. We arrived 2 hours early just to make sure that we got checked in. (I read that some people were denied access because of a late arrival) Again, we each had one bag that fit under our seats so no lost luggage. If we lost it, it was on us. Hope this helps!

✅ Verified Review | Orlando to San Diego. The night before my flight I read the negative reviews about Frontier airlines and freaked out. I thought to myself wow this is going to be a disaster. However, I have to say from the beginning to the end, it was great. I got a great last minute deal and had no problems. I feel that the people that have a disaster flight tends to vent the negativity. My favorite part about the flight was their food and drink menu, it had a wonderful selection, happy hour deals! Must I say anymore. I've flown all airlines and never seen this. I wanted to speak out amongst all the negativity against them. I flew for half the price and "flew right" as they say.

✅ Verified Review | Denver to Minneapolis. There can't possibly be an airline worse than Frontier Airlines. First we were forced to pay $100.00 per ticket to change our flights a month before flying. When booking we neglected to pay an additional $6.00 each to choose our seats. I didn't believe that meant they would separate our two seats that were booked together. Is this enticement for us to pay additional money to secure seats or enticement for us to never fly frontier again. We are electing to never fly Frontier Airlines again. I don't care if we have to pay more or encorporate layovers in our future travels. Frontier is an embarrassment to the airline industry.

✅ Verified Review | Outbound my wife an I flew from Seattle to Denver on Delta. Nice seats, complimentary snacks and free carry-on bags. When we flew back to Seattle from Denver we flew Frontier as both flights came as a package deal using Travelocity. I wasn't aware that Frontier had a carry-on fee of $30. When we got to the gate a Frontier representative announced that if you have carry-on bags you should have a ticket with that annotated it on it. We did not have that annotation. We were forced to pay $60 per bag to take our carry-ons home. Then, while on the plane, I witnessed passenger 18C ask the attendant if he had to pay for his bag in the overhead stowage. To my disbelief she put his bag in the stowage and said don't worry about it. Lesson learned: act dumb and they'll not worry about the fee. To add insult to injury, the last 20 minutes of the flight we were bombarded with the flight attendant advertising their credit card and it's benefits. They went so far as to pass out applications and have passengers fill them out before they got off the plane. Besides that, the seats were uncomfortable on the A319 without the ability to retract and little to no leg room. Needless to say, I will not be riding or recommending Frontier to anyone ever.

✅ Verified Review | Flew Frontier Airlines from Chicago O'Hare to Tampa. My husband approached the check-in counter and the employee there told him she was not working at the moment. He approached the counter a second time and there was a different employee that time. He asked her if she was working this flight - due to the response from the previous employee, and she replied very rudely - "Obviously! I'm standing here!" This is our first time traveling with Frontier and we are not impressed! Customer service should be a priority when working a job in which you deal with people all day. I think we'll be taking our service elsewhere next time. First impressions are huge.