"impossible to be any worse"
N Hamilton (United States)
✅ Verified Review | Santa Ana to Denver. It would be impossible for a flight that lands back on the ground to be any worse. Frontier consistently, trip after trip, does a terrible job. Horrible website. Nickel and dime you for everything. Rude under trained staff. Bad flight times. I honestly think that they hate their customers. It would be impossible for them to design a worse travel experience. If there is ver an opportunity to take another airline I will.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Santa Ana to Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"What a joke this airline is"
S Mitchell (United States)
✅ Verified Review | Flew Frontier from Salt Lake City to Denver Colorado. Just when you think you're getting a break on your ticket they charged me $40.00 to check one bag. Then they totally forget my row for drinks. We landed at 10.47 pm and didn't get to a gate until 11.15pn and now we are still waiting for bags to start coming around the carousel and it is 12.05 am. What a joke this airline is and to think I have to go back home In 4 days in the same airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Salt Lake City to Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"dissatisfied with Frontier"
B Wolff (United States)
❎ Unverified | Sioux Falls to Denver. We had a 4 hour delay in SIoux Falls, SD which we could live with, but once boarded there were more computer issues and we sat there for another hour. On arrival in Denver we had another hour delay prior to getting off the airplane and another hour waiting for our checked bags. Due to these delays we were unable to pick up our rental car and had to find another one in the middle of the night in freezing rain and then drive 70 miles to our destination through a snow storm. If we wouldn't have been delayed it wouldn't have cost us $250 more for a car and $75 more for a shuttle for family that was meeting us. They sent us a lousy $50 voucher to use in the next six months which does us no good and I will not fly frontier again if I can help it. I sent a complaint to Frontier on their website and the CSR answered me with a "sorry for the inconvenience" and stated an entirely different flight and situation. I answered back with "you could at least get that right"! Very dissatisfied with Frontier and I feel sorry for the airline employees.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sioux Falls to Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"little difference between Frontier and Delta"
E Kale (United States)
✅ Verified Review | Indianapolis to Portland via Denver. Before flying Frontier Airlines, I was an exclusive Delta customer. I decided to try Frontier after seeing the outrageously overpriced of tickets from the Midwest (IND) to the Northwest (PDX or Seattle.) Now, after flying both airlines, I can say that there is little difference between my experiences with Frontier and Delta. There are a few differences which include more comfortable seats, a free carry-on bag and free snacks and beverages on Delta, but that is about it. It is so worth it to pack a backpack (as my "free personal item" for Frontier) and to buy snacks and a drink at the airport because I saved over $300 on my ticket!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | IND to PDX via DEN |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the service is so bad"
E Roberts (United States)
✅ Verified Review | Although the employees are human, I feel sympathy for them because the service is so bad and they have to deal with hundreds of angry customers. Long story short, Frontier used to be great, they were bought out, and now they are horrible. My last experience from NYC to Denver left me with a 3 taxi rides to and from the airport which far exceeded the price of my airline ticket. I will never buy a ticket from Frontier again just because they have cheeper prices. This was not my first bad experience with them as well.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"boy have they gone downhill"
F Raines (United States)
✅ Verified Review | Seattle to Denver. Used to fly Frontier Airlines all the time but boy have they gone downhill. Nickle and dimed for every amenity. No complementary beverage service, chairs dont recline, trays the size of a small tablet. Rude agents, attendants who have no customer service skills. Nightmare
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seattle to Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"definitely fly again and recommend"
C Brearly (United States)
✅ Verified Review | Denver to Nashville. Initially was worried about flying Frontier Airlines after reading some of the reviews. I was prepared for the worst, but the experience was great, flights on time even arriving early, staff friendly. Would definitely fly Frontier Airlines again and recommend.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Denver to Nashville |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would not fly Frontier again"
Steven Willner (United States)
✅ Verified Review | Denver to Salt Lake City. I will never ponder giving this airline a penny! I recommend flying with an airline that while more expensive treats you like you matter. I would not fly Frontier again even if it was free. Mostly rude employees who have the "I'm doing you a favor by helping You" attitude. I could write a story about my experience, however I just want people to be aware that the old adage 'you get what you pay for' couldn't be more true than with this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denver to Salt Lake City |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Seats were not comfortable"
Rona Philpott (United States)
❎ Unverified | Orlando to Las Vegas. Flight was initially cheap. If you are flying a short distance and don't need any luggage. Seats were not comfortable, thin cushions. Seat table size of a small tablet. Seats didn't adjust back. 6 hr flight! No wifi or entertainment. Needed more items for week long business trip, so had two pieces of luggage and one carry on, that cost me about $100 just for that. To get assigned seat that cost me extra also. The total cost I could of went on a different airline for that price and at least be comfortable and entertained. I won't be using this airline again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Orlando to Las Vegas |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst airline service"
P Marasin (United States)
✅ Verified Review | San Francisco to Atlanta via Denver. The worst airline service in the industry! First, they charge super expensive fee for luggage or even for a small carry on bag which other airplane won't do. Second, I was late for work because of the 1.30 hour delayed on the plane after boarding, and they don't do anything about it such as giving us a complimentary drink or anything. The seat was horribly uncomfortable, I had leg cramps in the whole trip. They don't have wifi onboard. The only good thing about this airline is their cheap fare, but they easily suck your money by charging your baggage fee and a small carry on fee which you're going to pay more eventually than other airline where you can get better service with other airline company.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | San Francisco to Atlanta via Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |