Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3618 reviews
2/10
3 star Skytrax Rating
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1/10

"Not worth the cheap tickets"

(United States)

Verified Review | Flew from Cincinnati to Denver. Worst airline in the business. Always delayed, sitting in the plane as I write this because the gate wasn't ready, its been 30 minutes since we landed. The seats are cramped, I'm 6'4" and I do not fit into the seat, no leg room. Tried to go to the back where there were open rows but was yelled at to sit back in my assigned seat, so the 4 rows set empty the entire flight. Not worth the cheap tickets. Would highly not recommend flying Frontier.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Denver
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never again will I fly with Frontier"

(United States)

Verified Review | On my recent Frontier Airlines flight from Los Angeles back to Orlando the flight took off at 10 PM one hour into the flight it was announced we had to have to make an emergency landing in Phoenix and that they was going to dump all the fuel. As the plane came in to land the airport was littered with emergency vehicles. They then give us a $10 food voucher but nowhere was open in the airport to buy a drink or food at 3 AM. They finally found an old hotel and at 7AM we have to be back at the airport. I landed in Orlando at 5 PM - 11 hours late with no explanation of what I had happened and with a measly $200 compensation travel voucher. I lost a days pay at work which was far more than the $200 they gave me and an 11 hour delay treated like animals at the airport by there ground crew. I would never fly this airline again its the third time flying with them in the last year and all 3 delays. I can only say never again will I fly with Frontier Airlines - I would never recommend it to anybody
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Orlando
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Don't fall for low fares"

(United States)

Verified Review | Philadelphia to Raleigh/Durham. Don't fall for low fares of Frontier Airline. This is a trap. You end up paying many times more. The worst airline I ever flew in my entire life. Ground staff was rude. I paid $ 60 for a small carry on (roll on bag) while others were allowed much bigger duffel bags on their backs.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Raleigh/Durham
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was really disappointed"

(United States)

Verified Review | Las Vegas to Austin. I had high hopes for this flight. Leaving Las Vegas I was able to check in and when I did online, it said that I would have to pay for my carry on online or it would be double at the airport. So $40 online and $80 at the airport. I paid online and got to the airport and the agent said that my bag could be a personal bag and I didn't have to pay, but they can't issue a refund. Then the flight was on time until 10 mins before boarding. Long story short, my flight was and hour late boarding and 30 minutes late getting to Austin. The flight attendant was speaking intangible on the intercom and didn't know where the flight was going all times she announced it over the intercom. To make the situation even worse, the lights completely turned off as we the passengers were exiting the airplane and it took the pilot 5 minutes to get them cackle on. Pay the extra money and get better service and communication. I was really disappointed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Austin
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"have yet to be impressed"

(United States)

Verified Review | I've flown Frontier a handful of times and have yet to be impressed. Today, was the piece de la resistance. I am writing this, while waiting for my baggage having flown from San Diego to Cincinnati. Because I have the time. I've had baggage delays at busy airports, not at airports that are empty, nor have I had them at airports where there is no other baggage to be loaded and sent to the claim. Yet here I stand, after having landed at the airport over an hour ago now, and having been waiting at baggage claim for an hour, to find out. They still have not dropped the baggage.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Diego to Cincinnati
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spend a little more"

(United States)

Verified Review | Seattle to Cincinnati via Denver. My first flight was delayed over an hour with no explanation and when we finally arrived in Denver, it took an hour for us to get let off the plane. The flight attendants, however, were really accommodating (offered me a better, open seat). Due to my flight path, I was left to sleep in the Denver airport all night (really uncomfortable, very little sleep). And finally when it was time to take my next flight, the gate changed within an hour of the flight departure and my back happened to be turned away from the gate (no announcement was made and I was already confused due to the time change) and I missed the flight I had slept on the ground all night for. Exasperated, I went to the service desk and the agent informed me that "Frontier doesn't page for missing passengers." And that it would be $99 to get the next flight out. The only saving grace were that my tears and genuinely exhausted appearance must have been enough for her to show some compassion and the fee was waived. If you're thinking about flying Frontier because "it's cheaper" don't. Spend a little more. Get an airline that actually cares if you're on your flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Cincinnati via Denver
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they gave us no updates"

(United States)

Verified Review | I don't have the time or space to say everything I want to say, but I will say they are horrible and will never fly with them again. Our flight from Atlanta to Kansas was delayed. They gave us no updates as to where our plane was or when it was to be expected. They just laughed and joked around with their buddies about how "Frontier is never delayed". Obviously Frontier's staff do not have much respect for their company. Doesn't reflect well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Kansas
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Excellent customer service"

(United States)

Verified Review | Cleveland to Orlando. Excellent customer service! Not one single issue while flying, friendly staff, clean, comfortable, all around great experience. I recently booked again and had an issue with the website. After emailing customer service, the issue was resolved in under 30 minutes. I could not be more happy with the airline and will always recommend their incredible service and, of course, low fares!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCleveland to Orlando
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"mistake to choose this airline"

(United Kingdom)

Verified Review | Flew from Los Angeles to Atlanta with Frontier Airlines. This ticket was $20 cheaper than Delta. Our mistake to choose this airline. For the price difference, Delta is worth it. It seems that they do not clean the airplane from previous flights. Super dirty. Also, my seat on the returning flight was detached - meaning, I move, it moves. Do not recommend.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Atlanta
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"impossible to be any worse"

(United States)

Verified Review | Santa Ana to Denver. It would be impossible for a flight that lands back on the ground to be any worse. Frontier consistently, trip after trip, does a terrible job. Horrible website. Nickel and dime you for everything. Rude under trained staff. Bad flight times. I honestly think that they hate their customers. It would be impossible for them to design a worse travel experience. If there is ver an opportunity to take another airline I will.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanta Ana to Denver
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no