Frontier Airlines

I bought a classic plus ticket so that I wouldn't have to pay at check in. However if you check in online you still must wait in line (this was in Seattle and OKC) because there is no curbside drop off. You are better off using the kiosk to check in at the airport because you will receive priority for baggage check. They are severely understaffed and use outdated computers and communication systems so everything is super slow for check in. At OKC two of the 3 kiosks weren't working. Of the 4 flight attendant crews that I experienced on this trip one crew was awful and one crew was great. it had been a while since I had flown on Frontier and I'm with other reviewers when I say never again. Unbelievable.

I've flown Frontier 3 times in the last year. Each experience worse than the prior. They now charge $50 for a carry on bag $25 for a checked bag. Tha last time my seat was taken by another passenger and the flight attendant made me sit between two larger passengers. Never again.

My family and I got to the airport at 5.05 because we dropped our rental at around and 4.40 got the documentation for that one. Now earlier in the day we were notified via email that our 5.45 had been changed to 5.55. Upon trying to check a car seat and a bag which we per paid for at the same time we checked in online more than 3 hours before we were told that could not happen because the time had been changed back to 5.45. I know about the 45 minute cut off time some airports have but it was still showing a departure time of 5.55pm on the departure board and the best part is it didn't even leave until after 6.10. I was given the option to pay 50 dollars more per person for a flight leaving the next day but the wife and I had to work the next day. I basically had to pay $370 to get home. I will pay more to never fly them again.

Very unlikely I will use Frontier again. Three of us flew from NYC to Portland OR on Dec 2 2013. I bought the tickets through a 3rd party so I had no idea they charged for both checked and carry on bags. Frontier is the only airline that charges for carry on bags. I believe these are hidden costs that they're passing on to consumers and that this practice is unlawful. Aren't the airlines required to disclose all costs? Also their system of charges is complex as is the various "classes" of customers. I am so annoyed at having to pay an additional $110 for the bags.

First of all I looked online and they said first baggage was free. Got there had to pay $25. The flight had to make an emergency landing (I understand things happen). Got a hotel voucher to stay the night and the desk clerk said this happens all the time! Never again. It is taking 22 hrs and 3 flights to get from Houston to Albuquerque!

I will never use this airline again. I had no idea that they charge passengers for carry on bags if you use a third party vendor to book your flight. That is not a deal. We observed numerous travelers being advised of this policy at the time of boarding. Also they charge $2 for a small cup of water. Don't use this airline.

I discovered that they have upped their price for checked baggage and now charge $1.99 for inflight sodas. I then missed my connecting flight due to an error on the counter attendant's part and was charged an additional $50 to change to the next flight. When I calmly explained the situation I was told that I was the only person to miss the flight. She rudely dismissed my further request for a supervisor and demanded payment unless I was "no longer interested in reaching my final destination." My traveling is not yet over and I have already encountered further issues with this airline just in one day. I shudder to think what my return trip will be like. Throughout this ordeal I have encountered the same attitude with each Frontier representative. The customer service is absolutely atrocious the employees do not seem to care and I have found that Frontier does not uphold the typical customer service mantra that "The Customer is Always Right."

We flew Frontier for the first time and it was definitely our last time. I've never heard of an airline that charges for carry on $50 a piece soft drinks $1.99 TV $5.99 and to top it all multiple delays. Customer Service was horrible. One of the check-in agents drove a lady into tears. It was horrible to watch. We also had problems getting seat assigned together but thank you to passengers who were kind enough to switch. Please beware If you book through a third party you will pay for your carry on.

I was traveling with my wife and booked two tickets together. When we tried to check in (exactly 24 hours before the flight) we couldn't select seats and the seats that Frontier assigned to us weren't together - we were sitting in different sections of the airplane not even anywhere close to each other. At the airport we were told that because we don't have "status" we couldn't select seats and they had no obligation to let us sit together. When we protested the Frontier rep told us we should be happy that we have a confirmed seat at all. Apparently Frontier has a new policy to specifically not let passengers who travel together sit together so they can split them up and stick them in middle seats. This lets them charge extra for aisle and window seats or just entirely reserve them for their "elite" passengers. Do not fly Frontier. They don't notify you when you buy your ticket that your party will not sit together. On top of that they nickel-and-dime passengers at every step. You want to choose a seat? You have to pay. You want a soft drink during the flight? That will be $1.99. Want to use the TV screen? $3.99. Oh and if you buy a ticket via another website (instead of Frontier's website) they will charge you $100 for your carry-on bag. I think the next logical step for Frontier is to start charging for using the lavatory for reclining your seat and for using the reading light.

SAN-DEN. Online booking was horrible - Select outbound flight select return flight change return flight. Frontier then changes your outbound flight to the first one available (the wrong one). Call to change with 48 minute hold time. Called the next day to change (only 28 minutes wait!) Charge to change the flight $150/person. So for the cost of a round trip flight my wife and I were charged to select the correct flight that Frontier erroneously picked for us. Pros: None. Cons: customer service has excessive hold times. Cost to change a flight not commensurate with the cost of the flight/available flights. Frontier refused to admit their website was faulty. Do not fly Frontier. Unless you like "saving" $50/flight and then giving it back for checked bags carry- on bag and a drink of water. Same business model as Spirit - cheap flight but not worth it at all.