"Seats were not comfortable"
Rona Philpott (United States)
❎ Unverified | Orlando to Las Vegas. Flight was initially cheap. If you are flying a short distance and don't need any luggage. Seats were not comfortable, thin cushions. Seat table size of a small tablet. Seats didn't adjust back. 6 hr flight! No wifi or entertainment. Needed more items for week long business trip, so had two pieces of luggage and one carry on, that cost me about $100 just for that. To get assigned seat that cost me extra also. The total cost I could of went on a different airline for that price and at least be comfortable and entertained. I won't be using this airline again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Orlando to Las Vegas |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst airline service"
P Marasin (United States)
✅ Verified Review | San Francisco to Atlanta via Denver. The worst airline service in the industry! First, they charge super expensive fee for luggage or even for a small carry on bag which other airplane won't do. Second, I was late for work because of the 1.30 hour delayed on the plane after boarding, and they don't do anything about it such as giving us a complimentary drink or anything. The seat was horribly uncomfortable, I had leg cramps in the whole trip. They don't have wifi onboard. The only good thing about this airline is their cheap fare, but they easily suck your money by charging your baggage fee and a small carry on fee which you're going to pay more eventually than other airline where you can get better service with other airline company.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | San Francisco to Atlanta via Denver |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"both planes were very clean"
Denise Nozsar (United States)
✅ Verified Review | Flew Frontier Airlines. I had read the reviews prior to flying and was so worried, I am so thankful I didn't panic. We flew from Seattle to New Orleans connecting in Denver. Flight left on time and we even landed 15 minutes early, same with the flight from Denver to New Orleans! The cabin crew were excellent and both planes were very clean.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seattle to New Orleans via Denver |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"all bags arrived on time"
G King (United States)
✅ Verified Review | Flew Frontier from Chicago O'Hare to Orlando. I was a bit worried after reading the negative reviews, but all went well during our flights both there and back. Check-in was fast, all bags arrived on time there and back. I had a stroller and car seat which arrived safely without any damage. I would fly Frontier again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Orlando |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delayed us over 5 hours"
Amanda Barton (United States)
✅ Verified Review | Denver to Minneapolis. Horrid airline. They delayed us over 5 hours, had multiple mechanical issues and we had to board, get off, said issue was fixed, we had to get off again. Then it was two more hours they finally got a different plane. We did not land in Minneapolis until 3am, we were suppose to be there by 9. Over 170$ in hidden bag fees. They sent us a 100$ voucher, but how is that any savings when you pay through the nose for bags and have to pay for a carry on, plus, we were beyond exhausted and had to still drive 2 hours home. Not happy.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Denver to Minneapolis |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"has been a horrible experience"
Adam Martinson (United States)
✅ Verified Review | Orlando to Salt Lake City. We got to the airport with 1:30 minutes before the flight. Was in a long line. I thought I should go to the front and ask them if I needed to get in the front of the line to. The lady at the counter told me you will be fine. All the people are line are waiting for the same flight. Well when we got to the counter. They informed us we were to late to check in. We still had 43 minutes before our flight left. They said they did a final call for our flight. But they didn't. Had been in the line the entire time. And when I did go up and ask. The lady told me to get back in line. I would make my flight. I understand if I make the mistake. But the lady at counter told me I would make my flight and to get back in line. So we missed our flight do to horrible customer service. And the flight to Orlando was delayed by 4 hrs due to maintenance. Isn't there scheduled maintenance? This has been a horrible experience.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Salt Lake City |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"has gone downhill"
Michelle Miller (United States)
✅ Verified Review | Orlando to Cleveland with Frontier Airlines. Seats are terrible. Like folding chairs. Don't recline. No ammeneties. Three+ hour delay and no comps. I was traveling with three small boys, and when two had to use the bathroom, the flight attendant sent us back to our seats because she was just about to start the snack tray up the aisle and couldn't wait 2 minutes. Always fly Frontier but haven't in about two years and it has gone downhill.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Cleveland |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"deserve an awesome review"
E Platt (United States)
✅ Verified Review | We were stranded in Los Angeles trying to go back to Charlotte with terrible delays on departure flights. We booked with Spirit Airlines going to Denver to pick up our Frontier Airlines flight connection. Spirit didn't do anything to help us and even said that it wasn't their responsibility. No help. Then Frontier stepped up and offered up a free tickets for me and my husband to go to Denver to pick up our connection. This is almost a miracle, we are boarding now happy to be able to return home as planned. Thanks only to Frontier Airlines. Thank you so much, you deserve an awesome review!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Denver |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not care about their customers"
J Sherman (United States)
✅ Verified Review | I was delayed at the airport for the Frontier Airlines flight from Orlando to Milwaukee for more than 3 hours, and then delayed on the return at the airport for the flight from Milwaukee to Orlando for more than 3 hours. Frontier Airlines does not care about their customers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Orlando to Milwaukee |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never use your airline again"
R Hansell (Andorra)
✅ Verified Review | Austin to Denver. This ridiculous company is charging $40 for a checked bag and $45 for each carry on. Pretty sure nobody helped me with my carry on so what am I paying for? And why is it more expensive than a checked bag? The woman at the counter didn't print "CHECKED BAG" on my ticket, so I had to pay an additional $65 for my carry on. Either pay it or don't fly. Awesome Frontier. $110 for a bag I had to handle myself that is the size of a breadbox. I will never use your airline again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Austin to Denver |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |