Frontier Airlines

✅ Verified Review | Denver to San Francisco. Flying to San Francisco the trip is off to a rough start. Not making two separate flights (luggage complications) we were referred to the airlines dispute department? The customer service rep went above and beyond, while all flights were booked out of DEN, she put us on a flight out of Colorado Springs - with no flights left out of Denver she was able to get us on a flight out of a nearby city. I love it when customer service reps are solutions based. She stayed on the phone with us for 45 minute and found a way.

✅ Verified Review | St. Louis to Orlando. Delayed 3 hours, no explanation. Finally board plane, get to runway and sit, and sit, and sit. Finally captain comes on and says "we have to do paperwork and if it's going to be longer than 5-10 minutes we will update you." That was 30 minutes ago and still no update! Will never fly with them again, terrible customer service, terrible information, terrible quality, just awful!

✅ Verified Review | I have flown with Frontier Airlines for about 7 year so now. For the first few years I really disliked their customer service and everything else about them. Their cheap flights surely reflected in their services. However over the years I've grown to understand that if you are smart and take your time and understanding Frontier and how they operate, then your flight won't cost any more than the price reflected after taxes and fees. You don't have to pay for a seat. You don't have to pay for a personal item like a backpack or small item, that is smaller than a traditional carry on. Those are optional. Many people see the seat selection and bag selection and believe it's mandatory, but it isn't. Just press continue and you'll have your seat selected for you. As long as you are at the airport and are at the counter to check any baggage within 45 minutes of your flight, then you can check in and check your bag. Any sooner past 45 minutes til your flight, even at 44 minutes? And you will not be able to check you bag or check in. In all reality Frontier leaves your success up to you. They are an amazing airline as far as cost goes and they have many options that allow you to customize your experience. Anyone with any other opinion? isn't doing it right. I fly with Frontier now at least 3 times a month. And I wouldn't change it for anything. Because if I did? I couldn't afford to even fly 1 time a month, let alone 3.

✅ Verified Review | From Orlando to Indianapolis with Frontier Airlines. Delay of 3 hours. We asked the staff at the desk to provide food or water at least, they said you get nothing. They told us to call customer services. I called them and after 26 min on the phone, they did nothing. They said "Go back to the desk". Basically, no one helped with anything. Stay away from this company, it's not worth saving a couple of $.

✅ Verified Review | If you are thinking about flying with Frontier just look somewhere else! Do not recommend at all. For this flight from Denver to Miami, they charge for everything ($45 for your carry on bag) and seats do not recline and no entertainment. Never will I ever fly with this company again. I'd rather drive to my destination in the comfort of my own car if they were the last option available. So just don't even bother flying with them.

✅ Verified Review | We were so excited to see Frontier come to TF Green, allowing another reasonable option for flights. However, when we assumed reasonable, we were wrong. If you buy the ticket and are unprepared for all of the additional nickle and diming that happens you will be shocked! They punish families with additional seating fees at check in. Clearly my 8 year old can't be scattered from her family during the flight. So I pay an additional $20+ per person to get our seats together. Drinks? Nope, an egregious fee for that too. As well as checked and/or carry on luggage. I could have easily flown comfortably with a movie and great customer service on JetBlue (with a better flight time) for the same amount. Also as far as Customer Service, Frontiers attendants may want to consider not screaming at each other in the back of the plane may cause some panic and discomfort among passengers. Especially since it was over a coffee pot. That same attendant may consider another round of training as she yelled at my husband to "not touch my things, do you hear me?" as he attempted to move her bag (he didn't know it was an attendants) so he could fit his in the overhead. Or telling passengers, even though there were empty seats throughout the plane, that they must stay in their assigned seats due to load balancing concerns (you didn't ask my weight, not my luggages weight when I bought the seat? I'm assuming this is so people don't move to premium they didn't pay through the nose for instead?). We will absolutely fly other airlines.

✅ Verified Review | Washington Dulles to Portland via Denver. Worst flight ever. Customer service is non-existent. No way you can get a hold of anybody prior to check-in. Ticket price was not much better than United, but there were a lot of hidden costs that were unreasonable (ie $45 for each carry-on!). Seats are uncomfortable for a long flight. Staff looked as unhappy as I was as a customer and it reflected in their service.

✅ Verified Review | Denver to Orlando. When flying this airline do not expect any compassion or help. This airline may be inexpensive to start but once you make even the smallest mistake in your booking you will find the charges just keep compiling. We were new to this airline and decided to give them a try, first of all the website is confusing and once you start booking the flight if you are not paying close attention you will leave off anyone you are booking with. When we called to try and fix the issue they just said they would cancel the flight for $25 and then we can re-book at a much higher rate. Or we can just book my flight separate from my companion. We opted for the latter to avoid the huge cost change and then try and change at the service counter. Instead of getting a happy ending we got nope the flight your companion is on is booked, you can fly in later which was 7 hours later. When my companion got on his flight there were 8 seats still open including one next to him. I don't think i will be using this company again. My flight was empty but i was still forced to sit in my assigned seat and the seats are hard, the people are emotionless.

✅ Verified Review | Flew Frontier Airlines from Houston to Atlanta. Before even boarding the plane I was met with unprofessional behavior by the young man who checked my bag. The flight itself was attended by women who looked like they had never seen a hair brush and couldn't be bothered to smile or even make eye contact with passengers. Upon arrival to my destination I found out my bag had not made it. My bag was the only bag that didn't arrive and it's now been 24 hours and I still don't have my bag. I've now spoken to several different employees and no one can give me a straight answer. I'm a very patient person but this is just beyond me.

✅ Verified Review | Atlanta to Las Vegas. They moved our flight from 7:30pm to 11:57pm. We get a email saying "we're sorry for the inconvenience here's 200.00 voucher for your next flight. Never in that email did it say it was cancelled. We get there and the customer service was rude, they had no empathy that their airline messed up our whole trip. The next time to fly to Vegas was 24 hours later. So we had to rearrange our whole trip. Why would they only fly to Vegas once and at 8pm? I would give it 0 out of 5 stars!