Frontier Airlines

✅ Verified Review | Flight 1539 (my return flight from ATL to PHX). This flight was terrible from start to end. We were delayed for close to three hours (due to "mechanical issues"), and Frontier always hesitated to make an announcement until 30 minutes prior to the departure time, which kept getting pushed back. Sometimes they said nothing at all and just quietly changed the departure time on the digital display. When I finally got on the plane, the flight attendants were rude. A young lady tried to use an outlet to charge her phone, and the flight attendant insisted that she not use it, explaining that "well we have ashtrays in the restrooms but you can't use those." To top it off the tray tables were the size of an envelope, literally. I placed an envelope on the table and it covered the entire thing.

✅ Verified Review | I recently flew a non-stop flight from Cleveland to San Diego to pick up my children after their summer break and back to Cleveland from San Diego. After all the bad reviews I was expecting the worst, after all I purchased the tickets for 50% off. I was incredibly impressed! The night before, I had to call Frontier to find out about my children receiving an escort to get them through security and meet me on the other side, their customer service was so helpful and patient giving me info about how to obtain a gate pass. I felt well informed of their carry on policy and that only a personal item was included but just to make sure at the gate, I asked. She gladly stepped out to take a look for me. I was expecting an old beat up plane that I'd have to be saying prayers the entire way that I'd make it there safely but instead I walked onto a very clean, new plane. The seats did not recline, but were comfortable enough to take a few naps. The plane wasn't too crowded, so staff informed us that we can change seats after take off. They do charge for snacks and drinks, but I packed some snacks for my kids for the flight home and they didn't have one complaint. Overall, I would definitely recommend, their staff are wonderful and seeing how I paid just about $300 for 4 tickets to fly across the country, you really can't beat that.

✅ Verified Review | My Frontier flight from Philadelphia to Austin was delayed going out and then delayed again on way home. The issue I have is the utter lack of communication by the staff. Our plane has mechanical issues and they made zero announcements. People went to gate agent and they answered questions but didn't communicate to the larger group. Our plane was delayed nearly five hours with no effort made to try to get us on other flights. This airline is the very definition of "no frills". Be prepared.

✅ Verified Review | I booked tickets to fly Austin to Indianapolis via Denver for my brother in laws memorial service. Arrived in Denver from Indianapolis and instead of a 3 hour layover, had 5 hours. Now, I am trying to return home and will be at Denver airport for an 8 hour delay. This is ridiculous. I do not know if this is staffing issues or what, but people have jobs and lives and this should not be a frequent occurrance to be delayed. I will never book through Frontier Airlines again.

✅ Verified Review | Frontier Airlines is without a doubt the most embarrassing excuse for an airline I have ever seen. Our flight time from Las Vegas to Columbus was pushed back two and a half hours in total. Along with this, they offered next to no consolation because of our wait. Flight attendants were kind and attentive as one would hope. However, I will continue to believe Frontier Airlines is one of the worst airlines I have ever flown with. I will never be giving them my business again.

✅ Verified Review | As a first time flyer I must say I was happy with my experience flying from Ft Lauderdale to Cincinnati. Turbulence was little rough at times even at 36,000 feet but not the airlines fault. Flight arrived 25 minutes early at our destination. Crew were friendly and professional. Pilot greeted us as we boarded and was friendly. I would recommend Frontier to my friends and family and plan on using them again. Only thing I would add is personally I would have liked to hear the captain announce when we cross over state lines if possible. Not sure if that is something that is done on other flights or maybe I'm the only person who would care to know such things. Overall great experience for me as a first timer.

✅ Verified Review | Frontier Airlines was terrible from the extremely late start to our flight from Las Vegas to Cincinnati, to the extended wait for baggage at the end. We waited for an almost 2 hour delay just to sit for another hour on the tarmac. Then do it again upon landing. Then wait another 45 minutes for bags to arrive. They book too many flights with not enough planes, staff, or airport property. They essentially share everything and can't run the business. What was supposed to an easy 3.5 hour flight home took 6 hours. The flight before ours to Columbus got delayed from 4 pm to 8 pm then cancellled. Left tons of people stranded late at night after waiting for hours. Never ever again will I use this airline. Need to say this also. Their "cheap" flights end up costing more than everyone else. You have to pay for seats, baggage, carry on baggage, and a lot of other tiny additions. When I went online to confirm my information I accidentally backspaces over an "e" in my middle name and they charged my account 168.00 for "changing my information". They reluctantly put it back on my card but of course it takes 5-7 business days so I got to head out to vacation 168.00 less than expected. Such a joke of an "airline".

✅ Verified Review | I travel very frequently and this is by far the worst experience I've ever had flying from Las Vegas to St. Louis. Everything beginning with getting my boarding pass and paying for my carry-on has been awful. The attendants are extremely rude, unprofessional, and poorly trained. A passenger vomited prior to take off and the rest of us were expected to travel uncomfortably rather than the airline just doing a courtesy to the sick individual. The flight attendant who spoke to me was very rude and nasty in the way she handled the situation. I am extremely displeased. I will not be flying Frontier ever again and I do not recommend it to anyone else. After all the extra fees and inconveniences, I could pay the same price to travel a much better airline.

✅ Verified Review | About 1 week to departure we got a wonderful email informing us our return flight went from a hour and a half layover to a 8 hour layover. When we called to ask why it was changed they could give us no answers and just gave us a 50$ voucher. So, you're going to give me a 50$ voucher for an 8 hour layover which I'd now need to get a hotel since we took red eyes in hopes of saving money. So now I was down 100$ for a hotel nearby without getting a taxi. That's just where it began to be fun. Our first flight was flying from PHX to DEN, take in mind we paid for better seating and upgraded our seats for more leg room. Upon entering the plane all of the seats were the same size and it was uncomfortably cramped (Arm rests didn't move). When I asked the flight attendant why our upgraded seats were not upgraded I was told that is because the plane "we chose" didn't offer it and then ignored me completely for the rest of the flight not offering me anything when walking by even while I continuously said mam. So we had a layover in DEN for an hour and a half, by the time I got on the next plane I was already a little upset with my service. So, next plane comes and we board. The seats were slightly larger towards the front but none of the arm rests went up. Who thought that was a good idea? Let's give economy moveable arm rests but upgraded seating to slightly larger, more cramped seating? During this flight I asked why the arm rests didn't go up and was completely ignored, so I dropped it, I then asked for a drink yet again on this flight. Three times I asked, the lady continued to stare at me while I stared back until 3 and a half hours went by and she had the courage to ask me "Would you like a soda?" at this point I was annoyed and responded by "yes, I asked 3 times" and she just responded with "No need to yell sir". Then asked me again "So you're sure you'd like a drink?". I was just shocked, we were landing in 15 minutes and I just decided to move on and forget it. So our returning flights a week later went exactly how I suspected. It was ORL to DEN then to PHX. On our way to DEN we were consistently bugged by our flight attendant to move for this couple that had "air sickness" after waiting over 30 minutes for them to stop essentially blackmailing me I said alright move. So I moved to a non-premium seat so this couple could sit in our seats. The flight went on and they proceeded to watch movies, laugh and disturb everyone around them. Seems our seats cured their "air sickness". Not to mention I barely fit in their seats (6"10, 350 lbs). On our last flight to PHX I finally caught a break with the terrible service and finally got a beverage and some answers to why our flights had been so poor. They told me it was because they were receiving new planes. Then continued to talk about their credit card for the next 45 minutes of the flight while handing brochures to everyone including me which I made clear I did not want and never will want. So when I got back home I decided to call Frontier up because I was absolutely shocked by their service. I was told to calm down and that I needed proof and that all of their planes had premium seating and lifting arm rests and was completely disrespected and was told deal with it or pay the difference, 900$ more.

✅ Verified Review | Cancun to Salt Lake City via Denver. Our flight was delayed in Cancun for almost 2 hours. Hard plastic seats. No beverages or snacks. Unfriendly staff. They claim there was a dent in the plane and they had to wait for confirmation to fly. We missed our connecting flight in Denver. There was no pre-arrangements made for any of the passengers with connecting flights. It was "we got you part way there, figure out how to get home on your own". No apologies and the most horrendous customer service. Not a single employee was helpful. You literally have to get loud and obnoxious for them to take you seriously. I ended up booking a return flight with Delta for another $400 or else I would have been at the Denver airport for 2 days. This is not an airline. This is like a bad infomercial. Avoid this scam of an airline. The review's are justified.