Frontier Airlines

✅ Verified Review | 2 hour delays with one hour waiting on them to do paperwork. 5 airplanes errors. Please spend the extra money not to ride. A slow crew of unprofessional people. They turned the computers on the airplane on and off two times. Sat in darkness with no AC for 15 min. Now waiting 20 or more mins for paperwork to clear them of their bad customer service. Will never fly Frontier again.

✅ Verified Review | Philadelphia to Portland via Denver. My wife and son had the pleasure of flying back Frontier, I hadn't planned on coming back although I did originally purchase a roudtrip ticket that i canceled and they wanted me to pay for a new ticket when i wanted to add the return back onto it. First of all we were emailed 3 or 4 times prior to actually taking the flight that our flight times and dates were changed, we ended up losing over an entire day from our planned vacation. They offered us 50$ vouchers that could be used only (towards purchase of a future ticket in the same persons name) that had no cash value, and had to be redeemed within 90 days, so basically they were useless. We also had to pay extra money for checked bags and were not offered free carryons which was aggravating. They claim you can purchase the works for an extra 99$ per person, per way, which would have been like an extra 600$ for us. However it would have allowed us to get all baggage included and cover any elective changes to our itinerary - in hind sight it might have been better to bite the bullet - heres why : we paid over 100$ for baggage, then when we wanted to changed the name of the 3rd passanger they kept changing the price on us which went up every time we called. By the time we had decided to change the name they demanded we pay a 99$ itinerary change fee a 75$ name change fee, and the difference in price of ticket from original purchase to name change +$598. We were tried making changes online and the website was all buggy, declined our cards several times for no reason - it said we'd paid out over $5,000 for our tickets and would make the same addition multiple times or simply freeze on us. Customer service was terrible even after we obtained guarentee of price hold. I am 6'1" and my knees had room, backs of the seats were gutted and totally solid - didnt have enough room to bend over and lay on the tray table. We were also forced to layover in Denver for 6 hours turning what should have been a short trip into an all day fiasco. Service was subpar, they offered nothing free except water and their was no option for wifi at all. There were meetings in the back between passengers and crew for one of the entire flights. Denver airport was excellent and being an Oregon native Id say it is better than PDX even though PDX was rated top airport in the US.

✅ Verified Review | I was to fly Cincinnati to Ft. Lauderdale on September 7th and return September 10th. On the September 7th folks were being told to evacuate Ft. Lauderdale due to Hurricane Irma. Needless to say, I did not fly there on that day, although the flight was not cancelled? Why would anyone fly to the area, when authorities were telling folks to leave. My flight home was cancelled. I was given a refund for the return flight, but not for the flight to Ft. Lauderdale. I am extremely disappointed, even though it isn't a whole lot of money. I will be flying to Lauderdale again soon, and will think twice about my carrier.

✅ Verified Review | Phoenix to Detroit. I have no word to describe how bad I feel about this company. Terrible service and no focus on customer. The first time I flew with the was bad as well but I wrongly decided to give them another chance. My flight depart time was 6:25am. I got some traffic on the way to the airport and arrived at 5:50 to check a bag. I was informed that I could not because it would not make through TSA. I asked the lady what if I leave the bag (one of my friend was still around to keep it). The lady told me that I woul not make it through TSA and that the airplane would not wait for me (does it look like they double sold my seat?) Well, I decided to give a try. I open my backpack and got in the real essencial things from my to be checked bag, run run...by the way, I had my wife and son with me. We went through TSA in 5 min ran to the gate, got there at 6:14. The airplane was there but the Door was closed. I knock the door and no answer. Not a single Frontier employee around. Any other company would have somebody to help customers and let them in, even if it was 1 minute to depart. When I called the customer service they offered me another flight at 4:30pm but I would have to pay 99 dollars for each of us. I agree I was late for checking a bag, but I was at the gate on time to get in the plane. They do not refund the flight coming back, they give you credits to use in the next 3 months. As I do not plan to fly frontier ever again, it means I lost all my money and got nothing back in exchange, except trouble.

✅ Verified Review | Atlanta to Phoenix. Frontier is not luxury and does mean exactly what it says, no frills. However, it got me from Atlanta to Phoenix relatively comfortably, safely and inexpensively. The crew were courteous enough but did seem focused on selling something. Whether it be drinks, snacks or credit cards they were determined to make the extra dime. My backpack worked fine, I drank a cup of free water and got the aisles seat I wanted so I didn't spend an extra dime. Both flights were early and I arrived impressed and pleased with all the money I saved. Not a single issue to complain about!

✅ Verified Review | Cincinnati to LaGuardia. This was by far the worst experience. They charged me for a carry-on bag that was smaller than most purses. The flight home was an absolute disaster, Frontier was the only airline to cancel flights that night. The manager over the phone gave me a free hotel but the lady behind the counter refuse to honor it. And instead of resolving the issue, she continued to say no. After we slept in the airport, we finally got up the next morning and headed to our gate. Of course, everybody in the airport was apparently confused as to whether that would be at one gate or completely on the other side of the airport. I had to go through security three different times because we were mislead on which gate it would be at. After we made it home I realize that the airline broke my stroller. So I went to the lady that handles the disputes and she said that she could not do anything about it because I signed some slip saying they were not liable. Come to find out the lady behind the desk that checked my bags to begin with was the lady who initialed the slip.

✅ Verified Review | Spend $45 more and fly with Delta! This is the worst airline I have flown on in my 32 years of heavy traveling. The flight from DC to Austin was 4.5 hours delayed. I arrive to the airport and am informed by the most unprofessional, incompetent representative that my bag, which I've carried on literally every other airline costs $45. Then I was told that I could carry it on, but that would still cost $45. After this shakedown, I fly on what feels like the Wild West with the turbulence and have to wait an additional hour at the gate before we get off the plane.

✅ Verified Review | I selected Frontier because we've had a good experience with their customer service in the past. I have personally flown with them more times than I can count. They were by far not the most affordable flight I could have chosen, but I thought their customer service more than made up for it and happily paid extra for the tickets. On our first flight, they insisted on gate-checking our carry-on bags that would have easily fit in the overhead compartment. No big deal, we'd grab them planeside, as we were told upon boarding. After we landed, we waited planeside for our bags, even asking a flight attendant about them. He assured us they would be dropped planeside. Another ten minutes, and we asked another flight attendant, who informed us they would have been sent to baggage claim. This made little sense, considering we had a connecting flight to catch and this would send us out of security. The attendant who checked our luggage had apparently marked our final destination as Denver, not even bothering to ask if that was our final stop. We had to go out of security, collect our baggage, and then go through security again, where we were nitpicked by the TSA for things the TSA in Los Angeles hadn't even batted an eye at. 40 minutes and relieved of some slightly-above 3.5 ounce toiletries later, we re-entered past security.(By the way, the Denver TSA will paw through your luggage for 15+ minutes over a bottle of foot powder.) We were fortunate our layover was lengthy, or we'd have ended up missing our connecting flight. As we boarded the next flight, I walked by without the attendant even looking at my bag. However, she then stopped my husband and insisted his bag was too large to fit in the overhead, despite it being the exact same size as mine. She refused to let him on the plane unless he paid $45 for carry-on. When he said our last flight had done no such thing and that his wife's bag was the same size as his, the attendant smugly replied she could always call me back and charge me $45 for my bag, as well. What on Earth? As I waited on my husband in my seat, concerned, the attendants went by, trying to make a list of seats still available, I assume for people on standby. I had to inform them the seat had been purchased by my husband, who was currently being held at the gate unless he forked over $45 some woman randomly decided to charge him because she could "tell by looking" his bag simply wouldn't fit. They didn't seem the least bit concerned. Not that I'd expect them to be, at this point. Finally, $45 later and with minutes until the plane closed, my husband enters, with his bag in tow. It easily fits in the overhead without any struggle. We spent $45 for a bag that most certainly fit. An absolute rip-off. Our flights departed and landed on time, but the poor service we received soured it. Way to go, Frontier. Your rinky-dink airline just lost two faithful customers. I've already told this story to three of my friends and intend to tell everyone else when they ask how our trip was. Answer being, absolutely awesome until Frontier was utterly incompetent. They should leave air travel to the better-equipped and trained airlines. I'll be sticking with Delta from now on. Wish I could give less than one for a rating.

✅ Verified Review | Flew Frontier Airlines from Denver to Greensboro. You get what you pay for: do not waste time trying to save money and waste your life in travel. Flight is delayed and no info on when it will be heading out. Flight from San Francisco was miserable no leg room, the attendant skipped over me for water, no place to rest your head, no recline. If you would like to waste a day of your life on horrible travel then I would recommend this airline.

✅ Verified Review | Orlando to Cleveland. My family was in Orlando during the hurricane warnings. We had originally had airlines to leave on Saturday the 9th. Frontier sent us an email offering a flight out on 9/7 at 7am. We went ahead and booked that as well. They offered these flights at $29 dollars. Very affordable and not gouging like other airlines at this time. Words cannot convey how blessed we are to have received this offer from Frontier. We called in and not only did they change our flight but credited back money from the flight on Saturday. They got us out and also took people on stand by. They waited to get as many people out as possible. The pilot, and flight attendants were all helpful and caring. The pilot said the crew was out of Maui and what an amazing crew!! We have flown with Frontier several times before and have never had any issues at those times . Only good things to say about them. Thank you Frontier for what you offered and got us out of Orlando in time. If we wouldn't have had the other offer Frontier gave to us and changed ticket dates we would of been stuck as they are closing the airport. We give Frontier a thumbs up and will use them often for other travel destinations. Thank you Frontier for helping us and making a way out.