Frontier Airlines

✅ Trip Verified | Frontier once again lived up to its star rating of 1.5. My flight was scheduled to depart at 2.00 pm, arrive Tampa 4.50 pm. The first delay came 3 hours prior to take off, then another delay, and then another, now we are at a departure time of 9.00 pm. The last delay posted had departure at 9.45 pm. Finally after sitting at the airport for 5 long uncomfortable hours the flight was cancelled. If I could curse and swear on this review, I surely would. No more cheap Frontier airfares out of Trenton for me ever again.

✅ Trip Verified | Flew Frontier Airlines from Minneapolis to Seattle via Denver. Leaving from MSP the flight was delayed by 30 minutes for a single passenger stuck in security despite having everyone else boarded. It feels like this airline cares more about the cost of putting a passenger onto another flight than the time consideration for other passengers. Whoever controlled the thermostat liked the temperature to be 60 degrees Fahrenheit for a two hour flight, which is actually three hours if you count delays while on the plane. The airline also charges for food despite massive delays. Overall it feels like this airline has no consideration for passengers aside from making it a cheap flight.

✅ Trip Verified | Orlando to Buffalo. Today is My 2nd booked trip in under 1 month. Both were delayed. Today flight 1726 is delayed 3 times. Without any compensation from your airline. Never again! Worst service and customer care I've ever seen. After talking at the service desk to find why the delay I found mechanical damage to the jetway. I then contacted the airline through facebook to voice my displeasure with the service. Another rep lies telling my the delay is due to weather in the flight path. Then they block me from posting on their media pages.

✅ Trip Verified | Orlando to Denver. We have flown Frontier Airlines for years so we have had to deal with numerous cancellations. Recently, upon arriving at the Orlando Airport at 6:00 am for an 8:00 flight to Denver, we were informed the flight was cancelled and were provided a letter that indicated we could book our own flight and be reimbursed up to $400 per person for an economy flight on another airline. Since it was critical that we get to Denver ASAP for a wedding, we followed our normal procedure and began searching for alternative flights online. Obviously, the remaining flights available were later in the day and very expensive. The cheapest we could find was $550 for each person on United that got us to Denver late that evening. Since this appeared to be our only viable option, we booked the flight with the understanding that Frontier would reimburse us $400 per ticket. After our trip, we provided the flight information and proof of cost to Frontier but they refused to reimburse us for the tickets. They said that they could only refund $165 which was the cost we paid for the cancelled flight. We have followed this procedure many times with positive results but apparently Frontier changed their policy without informing anyone so we are now out the entire $1,100 we spent on replacement tickets. Therefore, if you dare fly Frontier, don't expect to be reimbursed for any replacement tickets. They totally mislead us!

✅ Trip Verified | Providence to Miami. Our flight was scheduled for 1:50pm. We arrived at the airport at least two hours earlier. At approximately 1:30 we began receiving messages that the flight was delayed because an exit sign cover plate was missing on the plane. At 4pm we were told someone was driving the part from Newark, NJ to Providence and was expected by 8pm. This was a Friday night and it was pouring torrentially. At 7:30 the flight crew's shift ended and they went to a hotel, baggage was removed from the plane and passengers were told to retrieve it. Frontier still would not cancel the flight. Finally, we were told we could get $15 food vouchers and hotel vouchers if needed. My husband and I drove home and booked another flight on JetBlue for the next day, since the Frontier flight the following day was full. Frontier reimbursed us for the flight, and sent us a $250 voucher to get us to try their airline again. They would not cover our airport parking or anything else. Besides that, they charged for everything else - beverages, snacks, carryon bag. JetBlue was much more friendly and accommodating on our rescheduled flight.

✅ Trip Verified | San Jose to Las Vegas. Do not use. Worst first impression ever! Booking change within 24hrs cost $100 for a $80 flight. I literally booked a flight on one day, tried to change to a day later departure 24 hrs later only to find there was no flight. Cancellation fee of $99 was read as a credit toward future flights. No, I was wrong. It was a flat fee for spending 20 minutes on their website. Lost customer for life.

✅ Trip Verified | Las Vegas to Tampa. Worst airline I have ever flown on! The seats are smaller than any other plane and do not recline. For someone like myself who gets air sick reclining has been the one thing to help. They charge you for your seat I have never had that happen either. They have about 3 rows up front that do recline but they are taken ASAP and are twice as much as the seats the regular seats. They have the nerve to charge $50 for a seat in the exit row that does not even recline either. Would never fly with them again you think you are getting a good deal but by the time you are charged for seats and luggage it would have been cheaper to fly on a more comfortable airline just horrible!

✅ Trip Verified | Tampa to Denver. The cost of the flight doubled as we both had carry-ons. News to me the company charges for checked bags and carry-ons, they also charge you per flight. So even if you’ve paid once they’ll charge you again. $180 for two little bags. They literally charge you for breathing. Word to the wise, Southwest is where it’s at for flying. If you so choose to fly Frontier Airlines, read every detail you can as their hidden fees will cost you.

✅ Trip Verified | Miami to New York. Worst airline I have flown with. Will never fly Frontier airlines again. Flight got delayed, not even because of weather. Expect to pay $45 for your carryon and another $45 for your check in bag. Over priced for no reason and surprise charge. Should’ve done more research before I booked a ticket through them. Complete nightmare flying with frontier.

✅ Trip Verified | I booked a flight on Frontier Airlines from San Diego to Denver and back last weekend. I paid extra for a front row seat and a "Bundle" which supposedly gets you more services and a carryon. My flight to DEN on Friday, January 19, 2018 was fine. When I booked my reservation the Friday ticket was less expensive than the return on Sunday morning, so I paid extra from a front seat and $30 and a carryon $30 for both flights. The total for the ticket was $250. On Saturday afternoon, while I was at lunch with my parents, I got an email from Frontier, and the subject line was "info" all lower case, no big deal. Later on that evening, I looked at the email agin, and when I read it, it said that "Your upcoming flight has been cancelled. We apologize for the inconvenience this has placed on your travel plans, due to very high call volume you may make changes to your reservation for up to 2 weeks." First of all, this is "info"? so I booked a flight on Southwest and flew home. 2 days later I called Frontier, and he said you have a refund coming of $140. Today I see that I was credited $75. When I called customer service, they didn't care. Do not spend extra on their bundling, it's expensive and it's not refundable, even if they cancel on you. The seat upgrade was fine, but again, when they cancelled my flight, it was my bad luck that I had purchased an upgrade. Long story short, I should have booked on Southwest. Won't make that mistake again.