Frontier Airlines

My Frontier flight was scheduled about 3 hours after a long intercontinental flight to Denver supposed landing and I was really scared after reading all bad reviews. However the experience was very nice. We did not do online check-in but it took literally 1 minute to check-in on the counter. When making a reservation I paid for carry- on items instead of check-in. When I found that out I called and wrote to customer service and they told I'll be able to check my item in and so it was. The staff were helpful the flight departed and landed without delays. When we landed one of the bags was damaged (whichI think is not airline responsibility). We went to Frontier representatives in Bozeman airport (it was around 11 pm)and they just brought us a new bag. You have to pay for carry-on and check-in baggage and drinks but the ticket price is still good.

Arrived two hours early for a flight from O'Hare to Dulles. We had pre-printed our boarding passes and paid for our additional checked luggage. We simply need to check the luggage at the counter. Our party of five - along with several others were redirected out of the line to some type of "domestic" holding area as they attended to an international flight. About a half hour into our wait the redirection stopped. However those of us in the holding area were left to stand there for another half an hour without further direction. There must have been twenty travelers that arrived well after we did that found their way in front of us in a very long line. My son- in-law took matters into his own hands as it was obvious that the Frontier service reps had no intention of returning for us. Had it not been for his negotiating with the people in line we all might still be sitting there. Upon arrival at our destination we sat at the gate for a half an hour before de-boarding. Despite this wait we waited an additional 40 minutes for luggage to begin flowing at the baggage claim. I am a well seasoned traveler for both business and pleasure. This was my first experience with this airline and it will certainly be my last. I would never fly this airline again!

Unpleasant staff; unwilling to assist in any way expensive baggage fees including carry-on old planes with broken seats extra charge for a soft drink and the list goes on. The price of the ticket was not any cheaper than any other airline but the service and lack of customer care made it a very negative experience across the board. Especially for a handicap passenger or anyone with special needs it is a bad choice to fly Frontier!

My wife and I flew from Denver to Minneapolis. They changed our seats at the last minute by calling us up to the counter. We argued to no avail. Rude agent says they don't have to explain. We were reassigned seats to the back of the plane and separated. I will never fly Frontier again.

Due to storms our flight was over 30 minutes late leaving Atlanta. Knowing that we only had 35 minutes to make our connection I expressed my concern to two of the flight attendants on the plane before take-off. They assured me that due to flights being late that it shouldn't be a problem making our connection since the tower was aware. We arrived 15 minutes after our connecting flight left. We were offered stand-by on the last flight to Phoenix along with 10 other passengers. We were told that there were no seats available the next day and would have to fly stand-by on any of the flights to Phoenix on Tuesday. We were confirmed for a flight on Wednesday. This was unacceptable since we had to return to work on Wednesday. When I asked if we would be provided with food and hotel vouchers I was informed that it wasn't Frontier's fault and that we would not be given any form of compensation. Taking matters into our own hands we chose to fly into Las Vegas and rented a car to make the 5.5 hour drive home. I was told that flights cannot be held yet as I sat waiting for the stand-by flight I witnessed Flt 583 to Salt Lake City at 7.05pm being held for a flight that had arrived late at the gate next to it. I have been flying for 40 years. I have seen a drastic decline in the quality of air travel over the years. To go from getting a hot meal on the plane to having to pay for a can of soda. The lack of compassion from Frontier's customer service center is disturbing to say the least. I wasn't even offered a discount voucher for a hotel as I was told I should have been. It's a shame that the customers who pay for a service are treated with disrespect.

My daughter has flown Frontier Airlines from Seattle to Denver to Bismarck and back on several occasions so I should have known better. Her flights were almost always late and there were several times they were late enough for her to miss her connections to Seattle or to Bismarck. Still the cheaper fare wooed me. Well after leaving 45 minutes late on my flight to Denver and 3 hours late from Denver I am no longer interested in the savings. Goodbye Frontier.

Like some of the folks here I questioned my sanity for booking Frontier after reading the reviews! But it was the only non-stop to Denver from Reagan National. I was pleasantly surprised OK so my standards are not that high but was more then comparable to US Airways I normally fly to Florida. As another reviewer said read the rules. There was a woman on the Denver to DC was arguing about the size of her carry-on at least this airline sticks to their guns about the size allowed.

My family and I recently traveled using Frontier Airlines. I must say the ticketing counter staff Frontier has are the most incompetent representatives I have ever seen. We arrived at the desk approximately 90 minutes prior to flight. We had our tickets and baggage all previously taken care of online. We stood inline for 45 minutes waiting to just get our baggage checked and placed on the conveyor belt while the only representative spent this entire time with one customer ahead of us. When we finally got to the desk we were informed it was too late to send our bags to the plane. After attempting to explain we have been waiting the representative charged an additional $225. then put us on a flight 12 hours later which created a domino affect with our rental car and hotel being cancelled for a no-show. I am disappointed with our service and trip therefore I warn others to look elsewhere for air travel.

Flying from Ft. Lauderdale to Cleveland on 9/28/14. Flight was supposed to leave at 8:00 PM. At the airport flight posted a delay to 11:30 PM. Good weather. Flight then posted to 10.30. Got something to eat just outside terminal. At 9:30 went to gate. Fight cancelled with no announcement and nobody at the gate. Found all the passengers at the check in. Only two employees and one line. No alternative fights until Wednesday. Missed my appointments and had to forfeit the return fight on another airline. Buyer Beware. Read all the bad reviews.

Charlotte NC (CLT) to Washington Dulles DC (IAD). Sep 19 2014 - Sep 21 2014. Beware: Extra fees. You will have to pay for you carry on going to the city you are traveling to and on the way back $25-35. Staff are extremely unprofessional and I do not recommend this airline to anyone.