Frontier Airlines

✅ Trip Verified | Flew New York to Atlanta. This was my first and last time flying through Frontier. The plane was extremely uncomfortable, over charged for drop off or carry ons. They also charge you for beverages at ridiculous prices, no entertainment for the whole entire time you’re there which make you feel anxious to land. No wifi in 2018 and to top it off flight attendants have an attitude problem. Why is this airline in service.

✅ Trip Verified | Flew Frontier Airlines from Chicago to Miami. OK, so the flight was at 6am. Every 2 hours they delayed the flight! Horrible! They don't give you any options for what do to. Some of us had to be at the place at a certain time. But no one could help with anything. The staff were awful, not helpful at all. Never taking this company again.

✅ Trip Verified | Atlanta to Las Vegas. I bought my tickets 3-4 months before flight due to price. ($200 for two one-way, round trip tickets, with one window seat and one middle seat, without luggage) When it was closer to fly I started reading reviews due to my girlfriends first time flying, and let’s just say some reviews are misleading. For one it was easier than ever to check in and turn in checked baggage. All of the staff was more than friendly. We boarded plan 30 minutes early. Baggage claim started coming before we even arrived! They charge 3.99 for drink/snack, but you’re welcome to bring whatever you need on plane. (Liquids after security check). I read countless times about how bad the seats are. I personally think they wasn’t the best but I definitely think it’s nothing to complain about. Great job providing a great service for a great price! (Will leave another review on return flight)

✅ Trip Verified | Frontier Airlines canceled my return flight from SLC to Reagan National airport “due to weather in Denver” but, as I looked at my options I found that none of the other flights from SLC to Denver on other carriers were canceled or delayed. This includes a United flight that was leaving within 10 minutes of my canceled Frontier flight. Looking deeper into it, Frontier even had a flight from Houston to Denver that was scheduled to land within 15 min of my canceled flight. Adding to my frustration, the earliest Frontier could get me back to DCA, was 52 hours after my scheduled arrival time. If this weren’t frustrating enough, when I went to check in for the flight (18 hours before the flight) their website was giving me errors so I was forced to call. At that time, agent confirmed my flight and asked about seating. When I asked the agent about how full the flight was, he indicated that it was “wide open, lots of available seats”, thus I chose to not pay an additional fee for an assigned seat. At 4:00 PM the day before (13 hours before scheduled departure) I received an email telling me that my flight was canceled due to “Weather”. Calling back in the Agent first told me that all flights into both Denver and Colorado Sort nags were canceled - when I pointed out that even Frontier had flights still scheduled to land at the for same time, I was told that the other planes were bigger and could handle the weather. Of course I knew that most of the planes were all very similar in size with some smaller and pointed that fact out to her. She then proceeded to tell me that they were coming from different directions so the weather wouldn’t affect those flights. At this point in time I realized that Frontier would be telling me whatever they could to get me to capitulate and just accept that 1) It was a weather delay; and 2) as such they were not responsible for the FAA required compensation. Recognizing that the flight I was on was, as they put it, was “wide open”, I suspect that Frontier was simply canceling an unprofitable flight while using weather to further reduce their costs. My fear is that this is standard practice on this “Low Fare” carrier who appears to always put their bottom line above service to their customers. In the end, I requested a refund for my flight and, although they only provided 37% of my original fare, it was better getting on the United flight that took the same route through Denver that left SLC 9 minutes after my scheduled/canceled Frontier flight. Note: I’m taking off from Denver now, on time, having had no delays in Denver on United.

✅ Trip Verified | New Orleans to Philadelphia. The flight was on time, actually a bit early and since the plane was half empty and the flight short it was not too uncomfortable. I would not want to fly Frontier for a longer or fuller flight. The seats do not recline. I'm really curious how this helps their bottom line. Also everything including soda and pretzels costs extra. I don't mind paying for carry on since some people need to be discouraged from taking too much onto the plane. But pretzels and an assigned seat?? A seat that is not hard, ridged and non-reclining? Since there were many empty seats I think their business plan is not working.

✅ Trip Verified | San Juan to Orlando. This is the worst airline in which I have tried to travel, I have not yet been able to leave and I have already had the worst experience. My flight is 24 hours late and they continue to make excuses. They do not offer you help to return from the airport or to look for a hotel. The service is terrible. Es la peor linea aérea en la que he intentado viajar, aún no he podido irme y ya he pasado la peor experiencia. Mi vuelo lleva 24 horas de retraso y siguen dando excusas. No te ofrecen ayuda para regresar del aeropuerto ni para buscar un hotel. El servicio es pésimo.

✅ Trip Verified | Flew Frontier Airlines from Salt Lake City to San Antonio. Terrible company. Never flying with them again. My ticket price nearly doubled by the time I had paid for a carry on, checked bag and my seat. I needed to switch my flight to next Sunday and it is cheaper for me to fly Delta and repay for baggage than to switch a flight. Absolutely ridiculous, they got this customer for one flight but will never have him fly with them again.

✅ Trip Verified | Booked to fly Frontier from Milwaukee to Las Vegas. Waited 9 hours in airport. After 5-6 delays flight was cancelled at 2am. Pilots houred out and the airline knew the flight could not happen but let 150 passengers wait around until the end. Currently have an empty unused paid hotel room on the Vegas strip. Worst travel experience of my life.

✅ Trip Verified | Booked to fly Milwaukee to Las Vegas. After 5 delays our flight was cancelled. There were no mechanical or weather issues. We were promised after the 5th delay to board and get in the air promptly. Then the captain and airline crew literally ran off the plane. Minutes later the desk person told us the flight was cancelled. People were irate. So what does Frontier do? Call the Police. One man was taken by the police. Because of Frontier I missed my training event. We were given $200 vouchers and re-booked for a flight 10 hrs later. I had already missed my event so there was no point in taking the later flight. An absolute joke and a poor excuse for an airline! This was my first attempt at flying Frontier and my last. How are these people still in business?

✅ Trip Verified | This is the worst airline experience I've had in my life. This flight from Philadelphia to New Orleans was cancelled due to weather and I was forced to book another airline at double the price to enjoy my vacation. The alternative was to switch to a flight two days later when I was set to return home. I then find out other flights are flying into the same location 4 hours later. Why cancel the flight for a 4 hour delay? On top of that, I requested the airline to pay the difference in ticket price due to their decision to cancel rather than delay and was told no. I will never be flying Frontier again. A completely poor company with no reassurance.