Frontier Airlines

✅ Trip Verified | Orlando to Pittsburgh. Loved the roomy seats, leg room was great and the crew was very nice. Flight was on time. Their web site was very clear the costs for extra bags but we travel light. Only complaint I had was the plane was very drafty and cold. It was the coldest flight I've ever been on. Not sure why it was kept so cold. The price was unbelievably low. Over all very happy. I'll dress in more layers next time to keep warm.

✅ Trip Verified | Flew Frontier Airlines from Buffalo to Miami. Where do I start? All flights canceled today, so I'm stuck in Buffalo NY at the mercy of other airlines. My husband and I have two kids we have got to get back to in Miami. We are coming back from our anniversary and Frontier was just the icing on the cake. The audacity to tell me that the extra money I used to pay for good seats is going towards the payment of the new itinerary. So do I get special seats in the next airline since I paid for it? Nope! How can they not maintain their planes and make sure that all is well.

✅ Trip Verified | Atlanta to San Francisco. Horrible. I got to the gate 9 minutes before take off time with 2 small children and they wouldn’t let me on. He had me go sit down until he was finished with what he was doing. Then he forgot about me. When I went back up he told me he couldn’t get me on a flight until 2 days later. Another representative told me that she documented that I was late due to security and they should give me a refund if I call. I called and they told me that I was just marked as no show. I asked about another flight which I had already looked up online and she quoted me a price that was 3 times the online price and was going to charge me $10 on top of that for booking on the phone. They were unwilling to even allow me to use the funds from the three tickets for one flight. Then when I finally got to California via Southwest (wonderful airline), I went to find my suitcase which had been on the flight they wouldn’t let me on. Well, there was no one at the airport for Frontier so I had to wait 4 hours until someone was back at work! I will never use them again.

✅ Trip Verified | Miami to Austin via Atlanta. Frontier Airlines was a good airline years ago but now it is an ultra low cost scamming airline. I did not do my homework when I bought low priced airline tickets and got shocked when we had to pay $120 for one checking baggage and 2 carryons. That was no economy airline. My husband and I are members of the frequent flyer group and my husband has the Frontier Airlines credit card. The only benefits are being able to get frequent flyer miles which we will probably not wish to use. We flew on United and got a low cost but we got benefits as frequent flyers with United and since we have United credit cards. We will fly United more. Unless there is no other airline going to a desired location, we will refuse to fly on Frontier Airlines.

✅ Trip Verified | Los Angeles to Orlando. Horrible airline experience. Decent prices, but that’s the only plus. I paid $45 for a first class seat for an over night flight. The seat was the harder than economy on Allegiant, the seat would not recline a centemeter and they required me to place my purse in a bin because of the wall infront of the first row of first class. The flight attendants were not friendly, the aircraft was nothing special. If you are expecting not a single frill or element of luxury then fly frontier

✅ Trip Verified | Los Angeles to Denver. I will never be flying with Frontier Airlines again. First of all, I had no idea they charge $45 just for a carry on! The reason I use a carry on is to avoid the fees of checking a bag, since it was the same price either way I decided to just check it. Then I discovered the flight was delayed by an hour, I wasn't told why or given any heads up so I could plan accordingly before I got to the airport. Now I'm standing here in LAX waiting and they just announced that since it's a full flight they are allowing passengers to check their bags free of charge. That would've been nice to know had I not already paid the fee, very annoyed and displeased.

✅ Trip Verified | All the reviews are dead on. Our flight was scheduled to depart at 6.00, we were informed via email 18 minutes prior to check in the flight would be delayed 6 hours and 45 minutes. After calling and speaking to a Frontier Representative (who was very difficult to understand) she said they were just made aware of the delay! The delays had been going on from the day (yesterday) before. It's obvious they are diverting flights for the super bowl to reep the monetary benefits and leaving others customers hanging. Our family of 6 was going to Disney & had prepaid for park passes ($500+/day) for everyday. We are losing 90% of the day. That was the whole reason we booked such an early flight. They were not willing to do anything but refund our tickets, we are still out $500 for the first day of park passes. Had they informed us an hour earlier we could have switched flights and flown out of Trenton, NJ and had the same departure and arrival. We didn't save any money it actually cost us $500 extra by flying Frontier. They were willing to do absolutely nothing other than refunding our flight. They will not offer reduced ticket prices or future tickets (not that I would use them at this point). They are completely complacent, show a lack of respect and appreciation for their customers.

✅ Trip Verified | Washington to Denver. Horrific. The worst customer service I have ever experienced. Frontier cancelled my flight because of its own equipment failure. I am having to return home by booking through another airline in order to get home today ( my original arrival date), my only other option to not spend extra money was to return 3-4 days from now. Spent 40 min on the phone to find out now refund. I will not be spending more money than I would have if I flew a decent airline. Would not wish this experience on my worst enemy.

✅ Trip Verified | Philadelphia to Orlando. My entire experience with Frontier was less than desirable. From having to pay in advance to ensure my young children and elderly mother were sitting with me to the astronomical baggage fees. Our pilot was an hour late getting to our flight. When asked why we were delayed and where the pilots were, the flight attendant was extremely rude and refused to answer our questions. Both departing and arriving flights had very rude attendants. Our pilot on our returning flight was very sarcastic in tone over the announcements. The check in lines at both airports (Philadelphia being the worst with only two check in attendants) were the longest lines by a landslide. Very disappointed is an understatement.

✅ Trip Verified | Washington DC to Orange County via Denver. It is my first time using frontier and I am very upset about their fee! They changed $45 for my carry on bag it is very small luggage! I take this luggage to all other my trips with other airlines past 6 years and they never change carry on bag fees but today frontier changed this fee without any notice!!! I will never ever use this airline.