Frontier Airlines

✅ Trip Verified | Miami to Philadelphia. Truly honest opinion, I will never use this airline again. This was booked via my credit card points but next time, I will use more points. Countless delays, for fuel, then the ramp closed due to lightning but lightning happened 30 minutes prior to the ramp opening again. Lack of updates from the crew doesn’t help. Oh and the ramp was closed due to lightning but they could fuel the plane, seriously! I also will add, there was a flight attendants that smelled something burning then proceeded to ask another attendant 8-9’ away. The attendant that asked ignored when I stated at least twice that I also smelled something. There will not be a next time for this airline.

✅ Trip Verified | Ontario to Philadelphia via Denver. Many people believe that flying Frontier is a bad idea. I do not quite agree with those people. During my trip, I flew both an A319 (oldest aircraft type in Frontier's fleet) and an almost brand new A320. On the first leg (ONT-DEN, a brand new route) I flew in Frontier's "Stretch Seat" product. It was pretty enjoyable, with great legroom, and a nice traytable. The second flight was in their regular seats. These were a bit less comfortable, but not too bad. They do not recline, and have a tiny tray table, not much bigger than an iPad mini. The Stretch seats are usually about 20 dollars more to reserve on your flight, and are a pretty good deal, however, the regular seats in the back are usually the cheapest, and they are still pretty comfortable if you want to give them a try. The flight from ONT-DEN was delayed for a few hours, and made for a very tight connection, Frontier claims there was snow in Denver, but when we landed, the ground looked very clear. The other flight was on time, and landed in PHL early. There was one big problem, the bags. My bags were checked, since it was cheaper than a carry-on. When the 2 bags were retrieved in ONT on the way there, one bag had clearly been broken into, with one zipper missing and the TSA lock gone. Frontier claims this is "normal wear and tear" and did not even apologize. On the way back, the other back was also clearly broken into, and another TSA lock was gone. No report was made, since they would just pull the same excuse. Frontier's staff are hit-or-miss. They will either be really friendly and glad to help, or very grumpy and offer no customer service. So would I fly them again? Yes, and no. While they were pretty cheap at about $950 for 2 people round trip and 3/4 flights booked for Stretch and with a checked bag, and about half the price of a comparable Southwest flight, they are no longer the cheapest option for me. jetBlue has just announced it will be flying JFK-ONT (yes, nonstop), and when I priced it out, it was half the price of my Frontier booking. Yeah. jetBlue is cheaper than Frontier to fly to Ontario. I think anyone would pick jetBlue, unless JFK is an issue, which it is not for me. So why would I fly them again? The answer is the miles. While I would not choose them to get to or from Ontario again, I would fly them on a shorter, nonstop flight. They have a pretty good mileage program, and a nice offer of 40,000 free bonus miles (they claim this is one round-trip international ticket or two domestic round-trip tickets) if you sign up for a credit card. So, overall, I would not be too scared to fly Frontier, as long as the price is right, and you are willing to give up a couple of things you might get on other airlines.

✅ Trip Verified | Charleston to Trenton. Excellent service, reasonable rates. There are so many people who have moved to Charleston from NJ, NY and PA most flights you need to stop in Charlotte then onto another large airport. Going from Charleston (2 terminal airport) to Mercer Airport (1 terminal airport) is fantastic. I've been told this is only a temporary schedule I think you should consider having it all year. Charleston has great colleges and universities and it would make it much easier for families to commute. Plus Carnival Cruise leaves from Charleston with 4, 7 and 10 day cruises.

✅ Trip Verified | San Juan to Miami. Booked a returned flight with Frontier with a departing time of 5:00 a.m. The night before at 11:30, I received a text alert about a 1 hr delay. Then, at 12:57 a.m., another text for a 3 hrs delay (New departure time 9:00 a.m.). No other text alert was received. When I get to the airport on time, the monitors showed the flight as cancelled. After almost 25 to 30 mins on hold, the service rep asked if I wanted to rebook. When I asked about the next flight to Miami, she says on Thursday - 2 days later!! I asked for my money back including a $40 baggage checked fee and a voucher for the inconvenience, the service rep said that the cancellation was due to bad weather conditions. The other airlines flights to the same destination were departing with no delays. Their staff showed no sense of urgency. I had to book a one way flight with American Airlines leaving 1hr 45 mins later. I will never flight with Frontier Airlines nor recommend them. They are unreliable and unreasonable.

✅ Trip Verified | Chicago to Trenton. I’ve never written a review but the experience with this airline is the worst experience of my life. They put us on a plane for 4 hours which is double than the duration of my flight then had everyone removed from the plane and back into the gate because it got cancelled due to rain. I couldn’t get a new flight until 2 days after, the lady at the gate told us we can pick up a hotel voucher and had us wait on a 2 hour line just to tell us there is no hotel voucher all they can do is issue a refund or give us a flight that’s 2 days away. They make you pay 50$ for each carry on that’s 10-15 pounds same price that a 50 pound checked luggage would cost, when we got to the flight that was 2 days after, after paying 400 to say In a hotel for 2 days they tell us our flights delayed 3 hours for no apparent reason when they should’ve texted us or we should’ve received some kind of notification. The workers nickel and dime you for anything and everything. You can’t even get a drink without them asking for your card. The seats are uncomfortable they do not move back, no entertainment, no outlet. You think you are saving money by buying tickets with Frontier but they’ll make you spend so much more with hidden fees. Just spend the extra 50$ to fly with delta or any other airline.

✅ Trip Verified | Salt Lake City to Columbus via Austin. Horrible service, flight was cancelled, this happens which is fine, but they made us wait in the terminal for 8 hours before they gave us a hotel. The staff was very rude and actively ignored everyone's requests for updates information. The customer service number gets you nowhere and I'm now trading emails with an equally unhelpful representative. Would never fly frontier again and wish I checked the reviews before flying this sorry excuse for an airline

✅ Trip Verified | My husband and I were traveling to Las Vegas from Chicago via Frontier Airlines. It was most awaited trip but thanks to Frontier Airlines we have had a nightmare. Frontier Airlines sent us msgs of delays 4 hours before departure which was great. But then they kept on delaying. And a 9.45 pm flight was delayed till 2.30 am and we were told at 12am that the flight is cancelled And that they would book us on a different flight and give accommodation too. We realised Frontier Airlines cancelled 4 flights yesterday around the same time. We got to speak to their official at 2am and got none that was promised. They could book us on a flight after three days (which was the day of my arrival) - somehow we managed a refund but I had to cancel everything - hotel, trip to antelope canyon just because Frontier Airlines chose not to fly! The reason for cancellation is still not told, refund is on the way, I have no proof that they cancelled the flight. So we were stranded, hungry, exhausted at Chicago airport at 2 am with nowhere to go. It’s been the worst experience so far as a tourist anywhere in the world. I have not come across any airlines that are so shameless.

✅ Trip Verified | Denver to Houston. My flight was delayed 5 hours and counting. It will probably get delayed even more. And there is nothing that they are willing to do to fix it. When I asked about my flight the customer service just told me that it was delayed by 5 hours and tough luck. No apologies. No offers. No attempts to make it right. Terrible. Never fly with them.

✅ Trip Verified | We are flying home to Denver from San Diego. Our flight was supposed to leave at 11:30am. The now boarding sign was flashing for 30 minutes and there wasn’t a plane at the gate and the board status was “on time”. As I am writing this post it is 11:27am and we are still sitting in the terminal. My boyfriend spoke with the gate agent who wouldn’t admit there’s a delay and is unapologetic. I get it if there are delays - is it too late much to ask that we be told honestly when the plane is expected to depart.

✅ Trip Verified | Tampa to Cleveland. I felt compelled to write this review of Frontier Airlines to show my support for a great company. There are many petty reviews out there complaining about trivial things and I wanted to reassure anyone on the fence about choosing Frontier to find some confidence in their decision. My family and I recently flew round trip for a vacation from Cleveland to Tampa. The entire process went very smoothly. Purchasing tickets and baggage fees was explained very well and easy to understand. I knew exactly what my fees were going to be before I purchased the tickets. The people at the checkin counter were helpful and polite. The people in Tampa were especially friendly. The stewardess were very nice and helpful. The seats on the airplane do not recline which I saw as a very good thing. No one can put their seat back on your legs and they were still comfortable. We also had very good pilots who did a great job getting us to our destinations safely. I would definitely recommend Frontier Airlines to anyone. If you want to get from point A to point B safely and without hassle, don’t hesitate to fly Frontier!