Frontier Airlines

✅ Trip Verified | I'm writing my review even before I begin my trip. I flow Frontier Airlines from Seattle to Cleveland on May 9th 2018 and everything went fine; no delays or anything. However, on my return on May 19th 2018, my flight has already been delayed 6 times and counting. My flight was scheduled for 4.05pm and it has been delayed by 5 hours and 15 minutes. It may even be delayed further. So if you're thinking of flying frontier airlines, give it a second thought because you're surely going to be delayed. Myself, friends, or no member of my family will ever fly with frontier.

✅ Trip Verified | Orlando to Seattle via Denver. I already had to pay for my tickets so a $38 luggage and a $38 carry on fee was so disappointing and it overpriced. No wifi, no tv screen, seats were small and uncomfortable, the table was too small for my laptop and the food or snacks if you wanna call it and drinks were so overpriced. $2.99 for one can of ginger ale ? I don't recommend this airline for anyone unless you dont have the extra money to fly with a better airline. Staff was ok but nothing exceptional.

✅ Trip Verified | Knoxville to Denver. Won’t fly Frontier again. We were delayed a total of 5.5 hours after being notified on the half hour mark. No one could tell us why or give us any sort of reason. This includes the attendants at the gate and calling their customer service line. The man on the customer service line led us to believe we would receive a flight voucher of some kind a small we waited more than 3 hours. After waiting about 4.5 hours, a $15 meal voucher was given. Since we had already been waiting for a long time, obviously we had already eaten, and the voucher was meaningless to us. After calling the service line a second time, we were told there was nothing they can do. Maybe they save us some money on flights, but my time is worth more than a $15 meal voucher.

✅ Trip Verified | Philadelphia to Charlotte. Although Frontier airlines offers cheap ticket prices, the service was beyond poor quality for the duration of my trip. All 5 of the self check in kiosks were broken and no one was helpful about directing the flow of travelers. The line to check baggage was long with only one person at the front desk but thankfully I was able to check in using their app. Our flight didn’t depart till 30 minutes after the scheduled departure time but after that everything went by pretty smooth. The seats were cloth over metal but that’s to be expected for a budget airline. For the a big international airport on a Friday morning, I think this airline needs a lot of improvement in their service department. Very disappointed.

✅ Trip Verified | Frontier Airlines sounds like a great deal when you look on line and see the prices. You can book a flight for $99.00! However, here is my story on this airline: They hit you for a seat assignment, a bag charge, a NyQuil sized drink and a small snack. Before you're finished, you have paid hundreds. Seats do not recline. The airline will delay, delay, and delay flights until they have a plane that has every single seat filled. If not, they cancel. If you enjoy getting to the airport early and spending all day there, then take this airline.

✅ Trip Verified | Tulsa to Denver. My boyfriend and I were very excited for our vacation to Denver Colorado. We have never flew with Frontier. So, long story short our flight was delayed not 1, not 2, but 3 times. Other guest that were flying with this airline were clueless. Its very unfortunate because I love the price they offered. I guess the saying you get what you paid for is very true.

✅ Trip Verified | Philadelphia to Milwaukee. This is the worst airline ever and customer service is the worst. The employees at the Philadelphia airport are very rude - I was there 2 hours prior to board and the lady check me in kept passing people in front of me to rebook people long story short she made me late and was very rude. I had an infant with me i had to rebook with another airline and wait 12 hours at airport.

✅ Trip Verified | Tampa to Philadelpia. Frontier is the absolute worst airline I have ever had his misfortune of flying with. While their prices are low their customer service and lack of communication are completely and utterly disgusting. Not only so their flight become delayed regularly.

✅ Trip Verified | Miami to Philadelphia. Truly honest opinion, I will never use this airline again. This was booked via my credit card points but next time, I will use more points. Countless delays, for fuel, then the ramp closed due to lightning but lightning happened 30 minutes prior to the ramp opening again. Lack of updates from the crew doesn’t help. Oh and the ramp was closed due to lightning but they could fuel the plane, seriously! I also will add, there was a flight attendants that smelled something burning then proceeded to ask another attendant 8-9’ away. The attendant that asked ignored when I stated at least twice that I also smelled something. There will not be a next time for this airline.

✅ Trip Verified | Ontario to Philadelphia via Denver. Many people believe that flying Frontier is a bad idea. I do not quite agree with those people. During my trip, I flew both an A319 (oldest aircraft type in Frontier's fleet) and an almost brand new A320. On the first leg (ONT-DEN, a brand new route) I flew in Frontier's "Stretch Seat" product. It was pretty enjoyable, with great legroom, and a nice traytable. The second flight was in their regular seats. These were a bit less comfortable, but not too bad. They do not recline, and have a tiny tray table, not much bigger than an iPad mini. The Stretch seats are usually about 20 dollars more to reserve on your flight, and are a pretty good deal, however, the regular seats in the back are usually the cheapest, and they are still pretty comfortable if you want to give them a try. The flight from ONT-DEN was delayed for a few hours, and made for a very tight connection, Frontier claims there was snow in Denver, but when we landed, the ground looked very clear. The other flight was on time, and landed in PHL early. There was one big problem, the bags. My bags were checked, since it was cheaper than a carry-on. When the 2 bags were retrieved in ONT on the way there, one bag had clearly been broken into, with one zipper missing and the TSA lock gone. Frontier claims this is "normal wear and tear" and did not even apologize. On the way back, the other back was also clearly broken into, and another TSA lock was gone. No report was made, since they would just pull the same excuse. Frontier's staff are hit-or-miss. They will either be really friendly and glad to help, or very grumpy and offer no customer service. So would I fly them again? Yes, and no. While they were pretty cheap at about $950 for 2 people round trip and 3/4 flights booked for Stretch and with a checked bag, and about half the price of a comparable Southwest flight, they are no longer the cheapest option for me. jetBlue has just announced it will be flying JFK-ONT (yes, nonstop), and when I priced it out, it was half the price of my Frontier booking. Yeah. jetBlue is cheaper than Frontier to fly to Ontario. I think anyone would pick jetBlue, unless JFK is an issue, which it is not for me. So why would I fly them again? The answer is the miles. While I would not choose them to get to or from Ontario again, I would fly them on a shorter, nonstop flight. They have a pretty good mileage program, and a nice offer of 40,000 free bonus miles (they claim this is one round-trip international ticket or two domestic round-trip tickets) if you sign up for a credit card. So, overall, I would not be too scared to fly Frontier, as long as the price is right, and you are willing to give up a couple of things you might get on other airlines.