Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3616 reviews
2/10
3 star Skytrax Rating
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1/10

"Never utilize Frontier"

(United States)

Trip Verified | Trenton to Nashville. Never utilize Frontier Airlines! Their round trip, nonstop, air fare appears deliciously affordable. I was charged over $100 for a small carry that contained two outfits. I literally just stepped off a flight utilizing this airline. I have made it a priority to ensure my first item following my arrival is to warn all those who may be hopelessly attracted to this airline having faith in its affordability. Beware the old adage, "if it's to good to be true, it is" holds true with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTrenton to Nashville
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"has been very poor"

(United States)

Trip Verified | Atlanta to Ontario via Austin. Flight was canceled at the connection point. (understandable and happens). However the manner that this has been dealt with has been very poor. They could not get us rebooked for 2 days latter so took refund to book on a different airline. Was told at the gate that refund would be for the entire ticket price and could book tickets on another carrier. Few days later refund comes in and the amount is for less than 1/5 of the total cost. Customer service informed us that there was no way she could fix and to try again latter.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Ontario via Austin
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"First and last time"

(United States)

Trip Verified | Flew Portland Oregon to Minneapolis. Stewardess was very unprofessional and made rude comments. On the way back the flight was 3 hours late and so we missed our connecting flight. I will now have a 8 hour layover in Denver. Missing work, additional day of parking and dog boarding. I expressed my additional costs and all they said was sorry. The ticket agents would not check our bag free, corporate is strict about not doing that he said. I guess this happens a lot if it is now a policy. First and last time I fly Frontier Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Offered zero compensations"

(United States)

Not Verified | Tulsa to Denver. The worst airline. Was so excited to have Frontier Airlines in Tulsa because of the cheap one way flights but you know what they say, you get what you pay for. Thursday night we had a 5 hour delay. Today, we had a 3 hour delay and when we finally got to our destination we had to sit on the airplane for at least 30 minutes because someone else was at our gate. Offered zero compensations. No vouchers, drinks, snacks.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTulsa to Denver
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will not fly Frontier again"

(United States)

Trip Verified | Denver to San Jose. Incredibly frustrating experience. I arrived two hours early to my domestic direct flight and miraculously my checked suitcase did not make it to California. The San Jose baggage attendant submitted a claim and assured me that the bag would arrive and be delivered by 2pm the following day. This was 10am. I was not offered any other information or advice on how to proceed with a reimbursement for temporary expenses. They did not know if my bag was still in Denver or flown elsewhere. I returned the following day after not hearing back and was told the bag had still not arrived and they had no way to track it as they are all manually loaded. I was given the direc baggage number for denver after being on hold for 45 minutes. The Denver attended “guessed” that my bag was flown to the wrong city, though there was no way of knowing where. Again, no remedy. I advised that I prefer the bag be shipped back to Denver as I would be leaving San Jose and could not intercept the bag. The following day, now three days after, I received a call at noon that my bag arrived in San Jose and they were delivering it to my friends address. The bag did not arrive. Nor did anyone answer the phone to provide an explanation. 100% will not fly Frontier again. Complete rip off to pay $40 each way for a checked bag that will never arrive.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to San Jose
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst experience"

(United States)

Trip Verified | Pittsburgh to Seattle via Denver. I had the worst experience of my travel life on Frontier Airlines. They changed the aircraft the day of the flight, and therefore had to find over 35 people that they could deplane. I got on, but the flight was delayed over 1 hour. Our pilot promised us 2 times that we would all make our connections in Denver, but no, we all ended up at customer service. The next flight to Seattle on Frontier was 24 hours later; I asked to be put on an Alaska flight that was leaving in 9 hours, but Frontier refused to accommodate my request. I bought a ticket on Alaska, and used a voucher from Frontier for a hotel room. Frontier employee told me to come to baggage claim early in the AM to retrieve my bag, but no, in the AM they could not locate it in Denver and told me to go to Seattle and file a claim. I tried to use the Frontier $10 meal voucher for a cup of coffee in Denver but it did not work. Got to Seattle and went to baggage claim and Frontier does not have a station at the baggage claim area; asked the Delta people where to go, and they literally laughed when they found out I had been on a Frontier flight, and said "good luck!" They told me to go to ticketing counter, but since there are no Frontier flights in the AM in Seattle, there was no one there. I went home and filed a lost bag claim online at 10:34 AM and got an e-mail that they would contact me within 6 hours; at 5:58pm I got a note that told me to call the Seattle ticket counter. Called Seattle, and they could find no record of my claim even though I had the confirmation number. Later that PM, they called back and said they found the bag, but they will not deliver it to me since I "voluntarily" separated from my bag in Denver. They can send it FedEx if I will pay. So can I go pick up the bag the next day after work? No, because they don't have any flights from about 4pm to 8pm, so no one will be there. I ended up driving to the airport 2 days later to retrieve my bag. I will not fly on Frontier again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePittsburgh to Seattle via Denver
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they offer terrible service"

(United States)

Trip Verified | Flew Dallas to Cincinnati. Frontier Airlines are simply the worst in every area. They provide cheap flights because they offer terrible service, seats, assistance and customer service! It's by far the worst flight I've ever had. I waited an hour to check 1 bag, my flight got delayed 2 times and the plane is terribly uncomfortable! There is such a lack of care. No one is concerned about the customer! Very sad!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Cincinnati
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"flight was overbooked"

(United States)

Trip Verified | Orlando to Denver. I arrived to my departure gate on time, once there the attendent announced the flight was overbooked and they needed volunteers to wait for a later flight and offered an $800 voucher good for one year for future travel. I was not in a rush to get there and so I volunteered to take the later flight. Everything went smooth for my trip. However when I went to use my voucher 5 months later, it did not exist. I called the airline and talked to a representative who then said the voucher I received was only good for 3 months. I was nice and polite to the representative so he was kind and talked to a manager trying to help and fix the problem. The manager said Oh the voucher was only good for 3 months thats it, we can't do anything for you. So if they ask you to give up your seat for a voucher, don't trust them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Denver
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed 6 times and counting"

(United States)

Trip Verified | I'm writing my review even before I begin my trip. I flow Frontier Airlines from Seattle to Cleveland on May 9th 2018 and everything went fine; no delays or anything. However, on my return on May 19th 2018, my flight has already been delayed 6 times and counting. My flight was scheduled for 4.05pm and it has been delayed by 5 hours and 15 minutes. It may even be delayed further. So if you're thinking of flying frontier airlines, give it a second thought because you're surely going to be delayed. Myself, friends, or no member of my family will ever fly with frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCleveland to Seattle
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I don't recommend this airline"

(United States)

Trip Verified | Orlando to Seattle via Denver. I already had to pay for my tickets so a $38 luggage and a $38 carry on fee was so disappointing and it overpriced. No wifi, no tv screen, seats were small and uncomfortable, the table was too small for my laptop and the food or snacks if you wanna call it and drinks were so overpriced. $2.99 for one can of ginger ale ? I don't recommend this airline for anyone unless you dont have the extra money to fly with a better airline. Staff was ok but nothing exceptional.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Seattle via Denver
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no