Frontier Airlines

I used to like Frontier, and I would pick it over higher cost carriers. They had comfortable seats, their staff were pleasant and helpful, and I never had a problem with them. Then I flew them this weekend. It was the worst flying experience I have had. They charge you for everything, your seat, carry on luggage, a coke. We easily spent a couple of hundred dollars over the ticket price, so their "low cost" ticket turned out to be pretty expensive. Secondly, the seats are now just a frame with cheap plastic slung across it - it's very uncomfortable, they are packed in there, and you can't even recline. Thirdly, it's poorly run. At the airport, we had to wait in line for a half hour at the ticket counter, even though we had already checked in online and were just dropping off a bag. In short, pick any other airline-it will be cheaper in the end and you'll have a better experience.

Absolutely horrible. The seats are unbearable. No padding and they do not recline, they squeezed in two extra rows of seats at the cost of customer comfort and the seats are comparable to a city bus. The seat back is less than 2 inches thick of molded plastic covered with 1/4 foam and material. I would have paid double instead of being on that flight.

Awful. I cannot possibly list everything bad about this airline. Buying tickets is a pain because it is almost impossible to figure out exactly what the trip will cost. Redesigned cabin seats are horrible. Hard plastic with minimal padding. Staff is completely unwilling to help you out. Frontier management believes this model is what customers want. Comfort, pleasant staff and simple amenities are not important. Flying is hard enough. Frontier does everything they can to make it even worse. Avoid.

The check-in agents were disinterested and gave no sign of life when I bid them a casual "have a nice day" and didnt even look at me while checking my bag. Frontier has 2 lines, one for check-in and one for bag drop for online check in passengers. The kiosks were located in the front of the check in line meaning you still have to wait in the check-in line to use those (so much for saving time by skipping the line). I went through the usual security and onward to Houston George Bush Intl Airport Terminal A, nothing special there except the fact that the gate Frontier was to depart from (Gate A25) was horrendously crowded and so I had to resort sitting on the other side of the terminal. Boarding commenced at 3.05pm and I was welcomed onboard by a very enthusiastic and welcoming flight attendent, and went towards the back portion of the aircraft where I was shown to my seat. The seat itself was ok, it was the older dark green-black leather seats with the T Vs and full tray tables, they could recline but barely, but the headrest was pretty comfortable. The usual takeoff proceeded, I wanted to change seats as a gendtlemen talked onward endlessly and was spitting on my arm for over an hour, I went to a flight attendant and asked for a seat change and I was relocated towards the front of the aircraft. I was pleasantly pleased with the enthusiasm of all 3 crews.

Frontier happened to have a cheaper fare for my Atlanta - Denver flight. I arrived at the airport just over an hour before my flight which was very early in the morning. I had no bags to check and I figured it would be a brief swipe at the kiosk and I'd be on my way. I had no idea that Frontier has a 45 minute cut-off where they refuse to print boarding passes after that time, forcing you to miss your flight. The kiosk refused my information and wouldn't let me check in. I waited in line and watched the 45 minute timeline arrive and pass. By the time I got to the counter they refused to give me my boarding pass and suggested that I book the next flight at 8:10am. Frustrated, I called the airline with the number provided by the staff and was told it would be $100 to move me to the next flight, plus Frontier charges a $40 carry on fee? I'm used to paying $25 for my checked bag with Delta, which is why I made the effort to do only carry-on luggage this trip. I moved back over to the counter where there was no line and asked for my boarding pass. It was 1 hour before the flight. The staff told me the 45 minute window had closed again. Patiently, I told them I had gotten off the phone seconds ago and the woman told me that it was still "open" and that they could print my boarding pass. I also alerted them to the actual time. "Oh" was the response! Do they have any clue the extent of the inconvenience they cause by simply not using their few active brain cells? They printed my boarding pass - never once mentioning that my original flight had been delayed to 8:45 - thereby saving me $100 and the stress and hassle of dealing with their ineptitude. Their flight attendants are sweet and I have nothing bad to say about them, but the staff that book flights and checks people is a study in illiteracy. I have never been so frustrated with an airline in my life. I've never written a scathing review on anything before now! Sorry Frontier, but you've lost my business. Your nickel-and-dime antics and lack of service will eventually earn you what you deserve.

Outgoing flight landed and required over an hour to get bags to the carousel. Representatives behind the counter were disinterested and refused to help. Seats were painfully uncomfortable for a 5 hour flight. Return flight paid the extra $50 per ticket for upgraded seats (Padded, reclining, and extra leg room). Got on the plane and found out the seats had extra leg room but were not padded and did not recline, another painful flight. Called for refund and was offered 50% back in vouchers. Will not fly this carrier again.

I wish I could give zero stars but that's not an option. This is the worst possible air carrier you could fly, pay the extra money and take another carrier. Frontier lost our bag in the midst of our best friends wedding, the staff at Denver were horrible and unhelpful. The phone numbers after 5 pm do not work. If you want your luggage lost and poor customer service, this is the air service you would want to choose. I was on the phone with them for about 4 hrs and they transferred me from person to person with no resolution. At the end of the day we never received our luggage.

I flew Frontier a few years ago and thought it was a great airline, how things have changed. Outbound - we were about to depart MSP when they started counting and recounting everyone. An hour later they were still counting passengers. Finally told they had a security issue and started checking off everyone's name on the flight. We ended up taking off 2 hours and 15 mins late! On the way return we got to the airport and were told our flight would be 3 hours and 10 mins late. Then told it will be 2 hours 55 mins late, left us waiting in a very small and cramped departure area with no food.

I would not recommend using this airline. My flight was delayed 6 hours and all I could get was sorry, a $25 food credit, and maybe $100 credit to use for future flight. This airline charged me to checked my bags that have not been refunded and everyone that works for Frontier is acting like it's OK to have people at the airport for more than 6 hours. Cheaper is not always better.

Forget about choosing your seat during online check-in unless you desire to pay for the privilege. If you elect to not pay, the system chooses for you. Baggage fees: Many so-called low cost airlines now charge baggage fees for carry-on bags, however, it is as if Frontier has a scam to collect extra baggage fees. At no point in the process was it apparent there is a fee for carry-on baggage. I checked-in online and paid checked-bag fees, I did not see anything about fees for carry-on bags. At the check-in desk, the agent said nothing about carry-on bag fees. At the gate I was forced to pay $60 for a small carry-on bag. I was one of at least 6 other passengers who learned this at the gate, all of us were surprised and appalled about the lack of information on this fee. The gate agent told me they aren't req'd to inform passengers about the fee at check-in. He said the cost is $25 if paid online, $40 if paid at the check-in desk, $60 if paid at the gate. If I had known this, I would not have had a carry-on bag. We were 3 passengers with 2 checked bags and 1 small carry-on bag. If we had taken 3 carry-ons, I would have had to pay $180 dollars at the gate. Also, the seats were terrible, and the service reps were cold and uninformative. Last trip with Frontier.