Frontier Airlines

✅ Trip Verified | Our flight from TTN to ORD (connection) was delayed for 4 hours. Once we got to ORD, we boarded the same exact plane to head to ELP. We arrived ELP at 2.30am MT. We only had 1 checked bag and it did not make it to ELP. So I called customer service to file a claim and they said they did not know where our luggage was and that I would have to wait 4-6hrs before someone called. So we waited. Nobody called. So I called again, and they said the same thing that they could not track our luggage and did not know where it was. They said they would reimburse us for anything we buy since we had no clothes, nothing. Further, they said someone will keep me updated in 24hrs. The next day, still nothing. I call again and the same thing happens. It is day 3 here in ELP and we still don’t have our luggage. Don’t fly Frontier.

✅ Trip Verified | First flight on Frontier from Savannah to Philadelphia. I paid next to nothing, but my trip has been delayed both ways by 1 hr 30 mins. Unbelievable! The plane was brand new and clean but the airline attendants were miserable. No hello or anything. If you are needing to get from point A to B quickly or at specific time do not fly Frontier.

✅ Trip Verified | Flew Frontier Airlines from Tampa to Islip, New York. Worst airline ever. They stopped my friend and I from boarding the flight before it was even supposed to board, terrible customer service. All the staff were rude and not helpful, wasted our money for nothing.

✅ Trip Verified | Chicago to Las Vegas. My original flight was to depart ORD at 9:50 PM and arrive LAS at 11:40 PM. I arrived 2 hours early, but shuffled around after the barcode would not populate on my phone and the agent was on a personal that caused me to miss my flight. Frontier waived the $99 fee to change my schedule and put me on the next flight at 11 AM with a 6 hour layover in Colorado and charged me an additional $45 for my duffle bag! When I got to LAS, they couldn’t find my luggage because it was still in Chicago! I have been calling them all night to tell them where to deliver my luggage but couldn’t get through until 4 hours later after I find a claim. FA said everyone left for the day after they called. My luggage is still at the airport and it’ll take up to 6 hours before it’s delivered. I will never fly Frontier again.

✅ Trip Verified | Trenton to Nashville. Never utilize Frontier Airlines! Their round trip, nonstop, air fare appears deliciously affordable. I was charged over $100 for a small carry that contained two outfits. I literally just stepped off a flight utilizing this airline. I have made it a priority to ensure my first item following my arrival is to warn all those who may be hopelessly attracted to this airline having faith in its affordability. Beware the old adage, "if it's to good to be true, it is" holds true with this airline.

✅ Trip Verified | Atlanta to Ontario via Austin. Flight was canceled at the connection point. (understandable and happens). However the manner that this has been dealt with has been very poor. They could not get us rebooked for 2 days latter so took refund to book on a different airline. Was told at the gate that refund would be for the entire ticket price and could book tickets on another carrier. Few days later refund comes in and the amount is for less than 1/5 of the total cost. Customer service informed us that there was no way she could fix and to try again latter.

✅ Trip Verified | Flew Portland Oregon to Minneapolis. Stewardess was very unprofessional and made rude comments. On the way back the flight was 3 hours late and so we missed our connecting flight. I will now have a 8 hour layover in Denver. Missing work, additional day of parking and dog boarding. I expressed my additional costs and all they said was sorry. The ticket agents would not check our bag free, corporate is strict about not doing that he said. I guess this happens a lot if it is now a policy. First and last time I fly Frontier Airlines.

❌ Not Verified | Tulsa to Denver. The worst airline. Was so excited to have Frontier Airlines in Tulsa because of the cheap one way flights but you know what they say, you get what you pay for. Thursday night we had a 5 hour delay. Today, we had a 3 hour delay and when we finally got to our destination we had to sit on the airplane for at least 30 minutes because someone else was at our gate. Offered zero compensations. No vouchers, drinks, snacks.

✅ Trip Verified | Denver to San Jose. Incredibly frustrating experience. I arrived two hours early to my domestic direct flight and miraculously my checked suitcase did not make it to California. The San Jose baggage attendant submitted a claim and assured me that the bag would arrive and be delivered by 2pm the following day. This was 10am. I was not offered any other information or advice on how to proceed with a reimbursement for temporary expenses. They did not know if my bag was still in Denver or flown elsewhere. I returned the following day after not hearing back and was told the bag had still not arrived and they had no way to track it as they are all manually loaded. I was given the direc baggage number for denver after being on hold for 45 minutes. The Denver attended “guessed” that my bag was flown to the wrong city, though there was no way of knowing where. Again, no remedy. I advised that I prefer the bag be shipped back to Denver as I would be leaving San Jose and could not intercept the bag. The following day, now three days after, I received a call at noon that my bag arrived in San Jose and they were delivering it to my friends address. The bag did not arrive. Nor did anyone answer the phone to provide an explanation. 100% will not fly Frontier again. Complete rip off to pay $40 each way for a checked bag that will never arrive.

✅ Trip Verified | Pittsburgh to Seattle via Denver. I had the worst experience of my travel life on Frontier Airlines. They changed the aircraft the day of the flight, and therefore had to find over 35 people that they could deplane. I got on, but the flight was delayed over 1 hour. Our pilot promised us 2 times that we would all make our connections in Denver, but no, we all ended up at customer service. The next flight to Seattle on Frontier was 24 hours later; I asked to be put on an Alaska flight that was leaving in 9 hours, but Frontier refused to accommodate my request. I bought a ticket on Alaska, and used a voucher from Frontier for a hotel room. Frontier employee told me to come to baggage claim early in the AM to retrieve my bag, but no, in the AM they could not locate it in Denver and told me to go to Seattle and file a claim. I tried to use the Frontier $10 meal voucher for a cup of coffee in Denver but it did not work. Got to Seattle and went to baggage claim and Frontier does not have a station at the baggage claim area; asked the Delta people where to go, and they literally laughed when they found out I had been on a Frontier flight, and said "good luck!" They told me to go to ticketing counter, but since there are no Frontier flights in the AM in Seattle, there was no one there. I went home and filed a lost bag claim online at 10:34 AM and got an e-mail that they would contact me within 6 hours; at 5:58pm I got a note that told me to call the Seattle ticket counter. Called Seattle, and they could find no record of my claim even though I had the confirmation number. Later that PM, they called back and said they found the bag, but they will not deliver it to me since I "voluntarily" separated from my bag in Denver. They can send it FedEx if I will pay. So can I go pick up the bag the next day after work? No, because they don't have any flights from about 4pm to 8pm, so no one will be there. I ended up driving to the airport 2 days later to retrieve my bag. I will not fly on Frontier again.