Frontier Airlines

❌ Not Verified | St. Louis to Las Vegas. I did not actually get on the plane because unknown to me this flight that I was confirmed to be on was cancelled without my knowledge. I had my trip to Vegas booked and paid for five months prior to this and I was looking forward to it. I get to the airport and found it weird there was no one around at the Frontier counter, so I started to ask why? Come to find out the flight I paid for was cancelled for whatever reason and I was supposed to be on the 5:55 pm flight. I had no idea because they never let me know. Needless to say my entire trip was ruined because of this airline! The next flight they had going to Vegas was two days later, that was pointless because i was due to come back the next day. They wouldn't even put me up in a hotel. I can promise I will never book a flight with this airline.

❌ Not Verified | Denver to Las Vegas. Frontier is one of the worst airlines to fly with. First time flying with them and my plane was delayed twice in 1 day. They gave me a 50 dollar voucher for the mistake, but when I asked to change the time on ticket they said it would be $300. I replied that never will I or my family fly with Frontier.

✅ Trip Verified | San Juan to Washington Dulles via Orlando. Horrible service! Unbelievable that the agents at the counter disappeared when the flight had to be cancelled! The pilot took over because as he said and I quote "the agents were hiding". Completely unprofessional.

✅ Trip Verified | Flew Tampa to Philadelphia. I was very disappointed with the baggage fees. Website said it was $30 for a checked bag. I went to the counter and had to pay $45 for a bag and then the lady tried to charge me another $45 for a carry on that I wasn't allowed to have. Also plane was delayed by over 1/2 hour. When we finally boarded and left we had to turn around within 45 minutes in the air. We had someone get sick and then the captain also said we had to turn around because they needed to fuel the plane. We were on the plane for over 4 hours total when it was only supposed to 1 hour 50 minutes. They should have offered complimentary drinks but they didn't. I was extremely disappointed in the airfare. Will not travel on Frontier Airlines again.

❌ Not Verified | Savannah to Philadelphia. They delayed the flight 3 hours and then told us that the flight was cancelled at midnight. They 'promised' a $200 voucher and a hotel room for the night and half of us didn't even get it. Then we were stuck sleeping in the airport. The next flight was 14 hours after the original flight should've left. The workers in the airport were rude and useless. I had to book a different flight with a different airline, which I should've just done in the first place. I guess this is what we do these days - give people the run around.

✅ Trip Verified | Buffalo to Fort Myers. Frontier is a horrible airline and would not recommend to anyone. Customer service is awful. At the end of a flight they pitch a rewards program to you through a credit card. I had to call 5 times for someone to even help, they then said they are not knowledgeable on the rewards program before telling me I must be confused regarding their promotion and then they even withheld miles I earned with my early returns number. Just a horrible airline and I would fly into an airport farther away just to avoid them in the future.

✅ Trip Verified | Albuquerque to Salt Lake City via Denver. Booked 2 leg flight to Salt Lake City a month ago. Three hours prior to departure, airline alerts me the first leg is delayed five hours. Call customer service and all flights the following day are booked so my options are to cancel flight or sleep in DIA from 3:30AM Friday until mid morning saturday. I cancel flight and abandon trip, losing my hotel accommodations. The moment I cancel my phone notifies me the flight is now only 37 minutes delayed. I call back and wait another 20 minutesnon hold and pay to get back on the flight. This time they charge me $40 dollars more and give me worse seats. I get to the gate in boarding group 1 per my new ticket, and I’m not on the manifest list. I am then the last to board the plane as they figure out their software error. I fly to DIA with the carry on I’ve used for the last 300 flights no issue on any airline. At the connecting gate to SLC, rude gate agent tells me it’s too big (first time ever). I show him it fits in the stupid sizing tester. He still says I must check it. This airline just exists to bulk low income people. It isn’t even cheaper than others once you pay the baggage and other fees for things that just come with service on other airlines. Worst seats and service, worst website. Impossible to check in without 9000 confusing up-selling pop ups in your way. I will make this mistake only once. This airline is a joke.

✅ Trip Verified | Oklahoma City to Los Angeles. I will never fly Frontier again. And be very careful booking flights on Expedia or any other travel site. Customers are penalized for not booking directly thru Frontier. I had other airlines I could have chosen but I selected the Frontier flight because it was the “best” price. Turns out I had to pay substantially higher baggage fees because I booked with Expedia. So my great fare with Expedia will be around $100 more than the cost of the ticket. I have no choice since it is a non refundable ticket, so I’m screwed, thank goodness my return flight is with American Airlines, their baggage fees are much more reasonable and the same no matter where you book your flight. And good luck talking to anyone at Frontier, it took me almost an hour on the phone to get a human being and I’m very tech savvy. When I did get a human to speak with, all I got was an obviously scripted speech, waste of my time.

✅ Trip Verified | Our flight from TTN to ORD (connection) was delayed for 4 hours. Once we got to ORD, we boarded the same exact plane to head to ELP. We arrived ELP at 2.30am MT. We only had 1 checked bag and it did not make it to ELP. So I called customer service to file a claim and they said they did not know where our luggage was and that I would have to wait 4-6hrs before someone called. So we waited. Nobody called. So I called again, and they said the same thing that they could not track our luggage and did not know where it was. They said they would reimburse us for anything we buy since we had no clothes, nothing. Further, they said someone will keep me updated in 24hrs. The next day, still nothing. I call again and the same thing happens. It is day 3 here in ELP and we still don’t have our luggage. Don’t fly Frontier.

✅ Trip Verified | First flight on Frontier from Savannah to Philadelphia. I paid next to nothing, but my trip has been delayed both ways by 1 hr 30 mins. Unbelievable! The plane was brand new and clean but the airline attendants were miserable. No hello or anything. If you are needing to get from point A to B quickly or at specific time do not fly Frontier.