Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2748 reviews
2/10
3 star Skytrax Rating
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Frontier Airlines customer review

(United States)

I used to be a big fan of Frontier but no more. Three of us travelled from DFW to SLC for spring break. Much to my surprise I was not allowed to take my carry-on bag onto the plane unless I paid $100. My other choice was to have them check it for $35 more than if I had checked it in initially. The gate personnel could not have been ruder. I will never look at Frontier again when booking a trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Frontier Airlines customer review

(United States)

My husband lives in Chicago and I live in the Northeast. One of us flies every two weeks. We use Frontier on a regular basis and while I think they can improve on the carry on bag size checking process other than that we've both been more than impressed with the low fares and clean safe planes. The flight crew are funny and make the trip seem quick.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

This was my first and last flight with Frontier. We arrived at DIA with plenty enough time to drop off our bags and make it in time to the gate for departure. However when we tried to print our already completed boarding passes and drop off our bags the computer directed us to go directly to the gate. The only option we were given was to re-book a later flight at a cost of $100 per person (5). We were not treated properly and can only anticipate how we will be treated once we actually get on the next flight. I already do not like the cost to pick a seat and the cost to bring luggage and will try to stick with Southwest for future flights. Judging from the other posts it is clear Frontier has a serious PR problem and doesn't care about customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Frontier Airlines customer review

(United States)

2013 Christmas Vacation from Atlanta Georgia to Trenton New Jersey. I found a ticket within my budget and booking the ticket was easy. Boarding was done quickly and very organized. The stewardesses were kind and very helpful to passengers. The only difficulty I experienced was with the ticket checker upon boarding in Atlanta after I learned that my bag wasn't within standard regulations to be a carry on. This one young lady was very rude and short with me. She took no time at all to explain to me the steps that I needed to take to secure my bag from the gate. Her only reply was "You're not getting on this plane." I was quite taken back by her rudeness. However as quickly as she had insulted me another young lady at the desk came to my rescue and she was very helpful and polite. I was able to check my bag and board my flight without further incident. The plane was clean and the flight was quiet and friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

My husband and I got to the airport to discover that the flight had been delayed 10 hours. There was only one person behind the desk to re-route an entire plane of people. We got in line and the line had barely moved in 2 hours. I called Frontier was told that the next time we could get out to our destination was 5 days from then. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier and they refused. When I tried to reschedule the return date for 5 days later the agent said they would do that but we would have to pay 100$ each for a rebooking fee. Everyone in line had horror stories about Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Orlando to Denver. First and last time I will fly with Frontier. Very rude and disrespectful flight attendants. They were the most unprofessional crew I have seen. They treated everybody like they were doing them a favor. They simply don't realize that customers pay their wages. It's just not worth it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

This was my first and last experience with Frontier Airlines. I bought my ticket not directly from Frontier Airlines and found they treat these tickets as if you are an inferior customer. I paid to check in my luggage and not one word was mentioned about my carry on I proceeded to the gate and was told I had to pay $100 to get on with my carry on bag. I travel often and have never had to pay for a carry on. The gate agent had terrible customer service and when I finally made it on the plane everyone around me was also complaining about the horrible customer service.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

The first time I have used Frontier and it will be the last. Everything was fine until I was boarding and then they said that my ticket didn't say carry on.I had to walk to the check in desk which was about 20 feet away and tell them. This is when I was told that I needed to pay $100. After that shock and paying the money they then told me to carry my bag and go ahead and get on the plane. On my return flight I made sure that I told the check in attendant that I had a carry on and needed to have it on my ticket so I wouldn't have to pay 100 more dollars. She then said my bag was too big and would have to be checked. I have used this bag for many flights and never has it been to big for carry on. It is the standard size approved for airline carry on. Worst airline I have flown.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Our flight was cancelled due to the recent snow was told since we didn't buy our ticket from them we have no travel options to get rebooked. Now on my 3rd day of standby. Everyone I have dealt with has been rude and gives conflicting advice. We were offered another flight in a week or money back. Problem is this is a family vacation now with lost rental car lost ski condo etc. no offer to switch airlines or rebook as things settled out from storm. No offers to get others to give up their seats. Never seen anything like it.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Flight 668 and 678 on Feb 4 2014. Tries to charge you for every little thing. Who ever heard of charging for carry-on baggage? As if it costs them anything for me to drag on my own suitcase hoist it up to the overhead compartment and then lug it back down! Why do they charge so I can pick my seats? $1.95 for a Coke? There was no airsick bag when I started feeling nauseous. Luckily the stewardess got a plastic bag to me on time but how many times does someone have to wait 5-10 minutes for a stewardess to show up and no one does? Finally they spend half the flight trying to get me to buy a frequent flyer credit card. I'd rather drive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no