Frontier Airlines

Only positive of our Frontier Airlines trip is we arrived from our flight from Vegas to Orlando. If you are planning to book with Frontier you might want to consider their business practices. The price they give you is not the price you are paying. There are surcharges left and right. They consider any suitcase, regardless if it is a small carry-on or a checked bag, an optional service and charge you 30 to 50 $ per bag extra. This is not disclosed properly on booking sites. So if you plan to bring anything aboard you will be charged extra. They also charge extra if you want an exit row (its their version of first class). They want to charge you for a soda. I basically did not drink during the flight. They do not provide anything to eat, not even a bag of peanuts or a single pretzel on a 4 hour flight. Looking for something to plug your headphones in? Keep looking. No entertainment options whatsoever, not even if you would pay for it. No screen showing your travel stats, no movies, no music, no plug to recharge your electronic, no onboard wifi, no in-cabin skyphone. They don't even have a blanket or pillow on board.  The absolute worst are the seats. Forget regular airplane seats as you know them from other airlines. The seats in a Frontier plane are made of a hard plastic shell with a very thin vinyl cover over it. They have pretty much no cushioning. The back of the seats are not a high as regular seats and sit very upright. They are incredibly uncomfortable. They are kind of curved forward so you remain in a slightly hunched position all the time. I had flown many 12 to 14 hour trips with a number of airlines before. Because of these terrible seats this 4 hours was worse than any other of the much longer flights. The seats are not only terribly uncomfortable, they are also very dangerous for tall people. The seat back is short and ends in the height of my neck. I am 6 foot 6 inches tall and if we had any turbulence I would hit my neck right at the hard upper edge of the seat. No cushioning to soften the blow. If you could choose another airline, even if you had to detour, I would strongly suggest that option. Jetblue and Southwest are pure luxury compare to the Frontier version of travel. Frontier is neither cheap nor a good experience.

There are many horror stories about Frontier Airlines lately, given their recent carry-on baggage charges, new skinny seats, etc. I wanted a good fare for an overnight trip to DTW from the Washington area. The choices? Delta from DCA was over $500. United from IAD the same. Southwest from Baltimore around $300. So I went to the Frontier website, and due to a special sale, I paid a total of $48.00 return, including a charge to select my window seats. The A320 in both direction was clean. Boarding was fine. The seats are indeed thin, but for me the ergonomics worked great and plenty of lower back support. Of course, this is a 55 minute flight one-way, and I only had a backpack. But I would try Frontier again, no question.

We recently flew Frontier Airlines from Chicago to Vegas and back. We had flown in 2013 with Frontier and were surprised they now charge $30 for one carry on. Also, it seems all the seats have been changed with less padding. Less than an inch of padding in backs and seat, which makes for a very uncomfortable flight. The tray tables are half the size of a normal tray. The staff on the flight were rude and unprofessional. I am anxious on flights, and watch crew a lot. The fight attendants seemed frantic. At one time the co pilot spent 20 min outside the cockpit chatting with a stewardess. Very unprofessional!

I am incredibly disappointed in Frontier Airlines. Over the last 15 years I've flown numerous times and had never had complaints about them, but this new $30 for a carry on bag? Are you kidding? It has always been a free personal and free carry on bag as it is with many other airlines. There is absolutely no reason to be charging for a carry on bag. And the paying to sit together deal is ridiculous as well. Especially when it takes you through the screen to charge you $25-$30 to choose seats together, and then when I chose no thanks I'll take whatever, it gives me both seats together anyway. So I would have just spent more in stupid bag and seat fees than the ticket cost itself was. Get it together Frontier. You've just lost a long time customer.

Frontier Airlines sent an email describing unreal fares. I bought 2 tickets from Vegas to Washington DC for $75 each. Incredible, right? Wrong. There was no entertainment. Well, ok. The seats didn't recline and the table was smaller than half the size of a laptop. Well, again, for $75 ok. There was no free snacks or drinks. Soda was $2. If you purchased more than 1 seat and wanted to sit next to the other person the cost was between $9-$50 more. When I tried to board for the flight back to Vegas they kicked me out of line and told me I had to pay $60 for my carry-on bag. When I got my receipt for the bag it also included $107 for "fees and taxes" and $110 for "services". My total bill for my $150 flight ($75x2) was $316. Some of the airline employees that I dealt with were ok but others were unprofessional and rude.

The flight from San Francisco to Denver was delayed nine 9 hours. No one could tell us when the flight might leave, so we couldn't leave the gate area but for short periods. No effort was made to book passengers on alternative flights or airlines. They claim not to have partner airlines and I can understand why no one would partner with them. I will never fly Frontier Airlines again and would never recommend Frontier. The worst experience in 30+ years of flying.

I have flown for over 42 years and must say that this flight with Frontier Airlines from Denver to Portland was the most disappointed I have ever been in an airline or in information given on a flight. As far as the flight attendants were concerned they seemed to do a very good job considering they had to spend more time as sales people than flight service. What bothered us most was we had to pay piecemeal for every item totaling $50.00+ more than another airline. I am unable to sit by the window and noted it in my reservations and was than given a seat next to the window. On the flight back we had to pay so I could get an aisle seat. Then nowhere were we told we would have to pay more for carryon than to check our bags, had we known this we would have combined luggage for one checked bag. Last the seats were hard, did not adjust, no entertainment and the instructions were jammed in as an afterthought. I am sorry to give this kind of report as most often I prefer to complement to complaint.

My wife purchased these Frontier Airlines tickets, I cannot say how disappointed I was to find out that we have to pay for Carry-Ons. They say you are getting such a great deal, but then you have pay for something you do not have to pay for on other airlines. This is no deal. I would never recommend Frontier Airlines.

Although I got to the counter well before the cut-off time the Frontier employee told me it was too late to get my boarding pass printed or to check my bag. I luckily did manage to print my boarding pass at a self-checkin machine. At the gate I was told that it would have been possible to put my luggage on the flight simply by bringing it with me through security, although the lady at the counter had told me I couldn't get my bag on the flight anymore. The next day I called customer service for the error that was clearly made on their part. I was handed off from one person to the next and no one was willing to help me.

The good price deal was a scam. You pay extra for carry on's, check-in's, seats, seat changes (even if on accident), food and even drinks except water. They charge you for everything. So there was really no savings at all. Airlines have forgotten the art of good customer service and in the future I will try to avoid Frontier.