Frontier Airlines

✅ Trip Verified | Tampa to Cleveland. I felt compelled to write this review of Frontier Airlines to show my support for a great company. There are many petty reviews out there complaining about trivial things and I wanted to reassure anyone on the fence about choosing Frontier to find some confidence in their decision. My family and I recently flew round trip for a vacation from Cleveland to Tampa. The entire process went very smoothly. Purchasing tickets and baggage fees was explained very well and easy to understand. I knew exactly what my fees were going to be before I purchased the tickets. The people at the checkin counter were helpful and polite. The people in Tampa were especially friendly. The stewardess were very nice and helpful. The seats on the airplane do not recline which I saw as a very good thing. No one can put their seat back on your legs and they were still comfortable. We also had very good pilots who did a great job getting us to our destinations safely. I would definitely recommend Frontier Airlines to anyone. If you want to get from point A to point B safely and without hassle, don’t hesitate to fly Frontier!

✅ Trip Verified | Cancun to Saint Louis. Frontier Airlines cancelled our flight on Tuesday and made us sit around at the airport for 8 hours. They sent us to a resort for the night. We returned to the airport on Wednesday morning to realize our flight was delayed. We had to sit at the airport for 6.5 hours. Their communication was extremely inconsistent and organization was nonexistent. Spending 2 full days at an airport with no WiFi or means of communication was unexplainable. I’ve never been so frustrated and bored in my entire life. Frontier Airlines said they won’t refund any money just a discount on my next flight.

✅ Trip Verified | Orlando to Cincinnati. Airports and airline staff differ from city to city. The Frontier staff members at Orlando International were exceptional. The previous flight arrived on time and our flight passengers were boarded efficiently and were waiting to push off. The flight was smooth and touched down to arrive at the gate ahead of schedule. The flight deck kept us informed of the necessary information. The cabin staff were excellent and very helpful. Frontier is a no frills airline transporting passengers to their destination as cheaply costwise and efficiently as possible. If I had wanted more of an airline I would have booked another airline. I can't speak about other flight crews, but I have to give the crew on this flight 5 stars. I will definitely fly with Frontier again. No major accidents in their history of transportation means something.

✅ Trip Verified | Austin to Detroit. This airline charges low flight rates but does not include bags or any other items to be carried onto or under the plane. They charge ridiculous fees for these services as add-ons. After booking with them and purchasing travelers insurance, the very next day I discovered that I will be on military orders and will not be able to fly on the days I had selected. So I filed a claim to try to reclaim my spent money. After almost a month of waiting, their claims department finally called me and told me that my policy does not cover military orders, and they charged me 99$ for canceling my flight, almost half the cost of the flight its self. The remainder of the money they did not reinberse me with, instead, they kept it on their website as a credit so I am stuck buying from this ripoff of a company or I lose my money.

✅ Trip Verified | I recently flew with my family to Miami from Cleveland, returning through Orlando, and it was a great experience all around. Everything went smooth and the staff was exceptional. We will definitely be flying with Frontier Airlines again in the future.

✅ Trip Verified | San Jose to Las Vegas. Would totally use this airline again. The flight crew was beyond friendly and even remembered my sons name on the return flight home 4 days later. Seats were assigned and extremely roomy for my 6’3” son and husband. We knew exactly how much the flight would be with baggage fees etc and found it to be very economical!

✅ Trip Verified | Trenton to Chicago, we could not land so we returned back to Trenton due to mechanical problem . We were told that we were going to get help once we arrive back to trenton. When we got to Trenton there was not 1 person there to give us answers, all their gates were closed. Instead of fixing the issue and sending us back to our destination, most people had to spend the night at the airport. The ticket might be cheap but it so not worth it. Now i have to drive all the way to JFK to find a new ticket in the morning. Don't Fly Frontier, you will regret it for the rest of your life.

✅ Trip Verified | Dallas to Denver. Do not fly Frontier through Dallas/Fort Worth, you get stuck outside security and can't even go to buy food. They have no warning or indicators. They were incredibly rude while I was getting my boarding pass, and wouldn't even help me get some help finding a wheel chair.

✅ Trip Verified | Buffalo to Orange County via Denver. To start, my flight was delayed from Buffalo to my connecting flight in Denver, they never specified what reason the flight was delayed. I finally arrive into Denver, and when the time comes to board my flight to Orange County, I show up to the doors closing in front of my face, I ask nicely and respectfully to please just let men sprint to the plane. Then after being led to deal with customer service, I realized how unprofessional this company is. They were very rude and uncaring, they couldn't get me on another flight for about 11 hours, so while i'm standing in line, i'm letting people in line behind me go since I knew I was going to be there all day, and in that time after letting every person go passed me, the desk agent tells me that my only other flight had booked up in that time and never bothered to say anything. I asked to speak to a manager who said there was nothing that she could do. This all ended up costing me about an extra 800 dollars to get to my destination. I will never fly with this company again, not worth saving a hundred dollars to deal with such poor customer service. On the other hand, my flight attendants were incredible and very helpful with whatever was needed, just a shame that they work for such an unprofessional company from every other aspect. I definitely suggest to fly with any other airline.

✅ Trip Verified | Miami to Sioux Falls. Will never fly Frontier again! We got to the Miami airport at 6:40am, their check in said they would open at 6:50. Two people finally showed up at 7:25 to start checking the 40 people that were now standing in line. Not to mention they charge $45 per bag! Absolutely ridiculous, luckily we didn’t have any carry ons or those would of been an additional $35. Customer service was poor. Very dissapointed with Frontier.