Frontier Airlines

✅ Trip Verified | Des Moines to Denver. It honestly makes me sad to see what has happened to Frontier. Denver used to have such pride in our hometown airline, but “short-sighted” is a kind way of describing the current management strategy. They’ve entered into the “low-cost” carrier race to the bottom, with enticing ticket prices before the barrage of hassles, upsells and add-ons make you wish you had never heard of them. It’s a terrible business model. Terrible customer experience. Leads to terrible employee morale. Just an awful shell of its former self at this point.

Not Verified | Denver to Salt Lake City. I will never fly with Frontier again. We booked a round trip flight and our returning flight was scheduled for Wednesday July 4th at 8:47 am. Once we arrived to check in they informed us the flight didn’t exist, even though we could pull that flight up on the website and we got multiple email confirmations. They did absolutely nothing to help or accommodate us other than say “well there’s a flight tomorrow for 8:47 am.” The worst customer service I have ever encountered. We then had to buy tickets through Delta to return home at a much higher cost and for a later time, inconveniencing us financially and time wise. I am extremely disappointed with this airline and if you read any reviews you will see that they are all 1 star for a reason. I don’t know how this airline stays in business but I can tell you for sure that I am usually a Delta flyer and I will never stray from them again. Frontier, I would reccomend hiring better employees and cleaning up your act. I’m a business owner myself and would never leave a review if i didn’t 100% mean it because I truly believe good customer service can change any bad experience. But this airline did nothing to even try to make up for this for horrible occurrence. Shame on you.

✅ Trip Verified | Raleigh to Las Vegas. Worst airline experience ever! The inbound aircraft was delayed by over two hours with absolutely no information what so ever. I just received any email stating the new departure time. After waiting at the gate for over an hour past our new departure time we get notified that our flight is cancelled because of the “seven day rule” which does not allow flight attendants to work for more than seven consecutive days. I don’t understand how the airline or the flight attendant didn’t notify someone before the inbound flight was delayed. The issue could have been averted hours earlier. Then the entire plane was instructed to move to the ticketing counter to receive vouchers. We stood in line at the ticketing counter for almost an hour and a half with absolutely no one there to help or assist us. When we finally do get assistance we are told that the next available flight won’t be for another two days. They will not book us on another airline but we have the option to purchase a new ticket with a new airline with our own money and they will reimburse us up to $400 within thirty days. There are absolutely no other flights to get us to Las Vegas from North Carolina for $400 within the next week. Other passengers tried avoiding the line and calling customer service themselves but were on hold with the company for well over an hour. And the icing on the cake was finding out my checked bag had been missing because they forgot to place it on the conveyer belt. Bottom line is to avoid Frontier Airlines at all costs.

✅ Trip Verified | Philadelphia to Denver. My bestie and I have had this trip planned for months to see our other bestie in Denver. Loved the prices Frontier offered. If only we knew the headache it caused us. The flight was delayed twice and then was cancelled an hour later and there was no notification in the handy dandy app you have. After spending 20 minutes trying to find an information desk and helpful employee, we went back to get more information and hopefully find a way to start our vacation. The crew “timed out” so they had to cancel. The customer service representatives acted like it was an inconvenience to them for us being mad and confused why our flight was delayed. We were told we were going to get our money back and a $500 voucher each from Frontier to only be told via e-mail it would be $200 each. Please do yourself a favor and pay the extra money to fly any other airline. I wish I did that from the start. I would like the money I was promised in person. I would also recommend employing people with better customer service ability. Also, crew members to fly the plane you oh so generously offered us and cancelled 2 hours before the departure time.

✅ Trip Verified | Denver to Salt Lake City. Does the CEO of Frontier care that this airline has done nothing but go straight downhill in the last 5 years? I will avoid this airline at all costs. This was their third chance and they did it again. They simply cannot be on time. Several hour delays lead to missed connections, lost luggage and entire vacations or business trips ruined. They are grossly understaffed and no one has time to help you. Good luck talking to anyone or getting any answers. They instilled zero confidence that our plane would depart on time but never changed rhe departure time online or within the posted flights at the airport. Lastly you get nothing without encountering additional fees. No seat assignment. No carry on. Not even water. What a joke this airline is. Sorry excuse for a business

✅ Trip Verified | Denver to Pittsburgh. We will never fly Frontier again. This is the second time in a week our flight with Frontier is delayed more than 2 hours. No texts or communication so we arrived at the airport for our originally scheduled departure. No obvious reason for the delay, not weather related. Bag drop itself took 45 minutes, the line was ridiculous! Also I've never been on such an uncomfortable plane. Seats are narrow with no leg room. Cabin was incredibly warm.

✅ Trip Verified | Cancun to St Louis. Our first return flight from Mexico was delayed for an hour and then cancelled with no explanation of why, after we waited for 6 hours in the airport. We were then transferred by bus to a hotel which left much to be desired. Our flight was rescheduled for the next day and it also was delayed for an hour. Then we were loaded onto buses and taken to our plane which had no terminal, we loaded by steps on the tarmac. Once in flight for 2.5 hours we were told that there was bad weather in St Louis and we didn't have enough fuel to circle until it passed. We were rerouted to Kansas City where we stayed for 45 minutes. We finally landed in St Louis at 8pm and we boarded the plane at 3pm. We then had to wait for another broken down plane to be moved from the terminal that we needed to unload into until 10pm, 7 hours on the plane. What should have been a 3 hour flight took us 7 hours. We were only offered refreshments at the beginning of the flight, but not again after that. 7 hours without anything is a bit ridiculous.

Not Verified | Worst airline experience of my life. We were flying from Las Vegas to Cleveland. Our flight was delayed 4 times in perfect weather only to be cancelled at midnight due to crew being timed out, something which an airline should be able to know about several hours before the flight. They were anything but helpful in booking hotels and new flights. You have to do that all on your own. Never have I had to do that when I’ve had canceled flights in similar situations. Also, Frontier could not get us to our destination for 2 full days. They only reimburse you a set amount, which we went over, and you have to front the cost. It cost me $2700 to fly and house my family, $800 which I will not be reimbursed. I spoke with customer service and they did not say anything that their generic form letter didn’t already say. They did not reimburse our difference and had no resolution to the situation. I will never be flying with this airline again. If you need to be someplace the day following your suggested flight time, I would book another airline, because even when the weather is fine, there’s no guarantee you will make it to your destination that day.

✅ Trip Verified | New Orleans to Raleigh Durham. I was told that our plane needed a new tire. Well the tire has been fixed and now I'm told that we are waiting on paper work to be cleared to fly. I have sat on this plane for 2 hours without being offered a drink or snack, I'm on flight 1788. Now I'm told we need fuel. All of these things should have been done before I boarded the plane. This will be my last time flying Frontier and I will not recommend this airline to no one.

✅ Trip Verified | New Orleans to Denver. Terrible airline, have flown Frontier 4 times and each time there has been an issue. Plane arrived 3 hours late, they lost my bag, they overbooked the plane twice. Oh and we showed up early to check in and there was nobody at the desk to check my bags, there was a line out the door for our flight and nobody came to the desk until there was less than an hour and a half left until boarding. Seats are uncomfortable and you must pay extra for everything, seems cheap at first but after all the fees, and what not it ends up being the same price as other airlines. They even charge you for soda, I actually boarded this plane at 1:30 and we still have not taken off because they overbooked the plane by 5 people.