Frontier Airlines

Not Verified | Don't fly this airline! I used to always fly Frontier Airlines and I loved it. Well I had a surprise wedding anniversary trip to Vegas planned, but Frontier had other plans. We flew from San Antonio to Colorado (where our layover was) and as we sat on the plane waiting to take off the crew got on the intercom to tell us the flight was cancelled because the pilot timed out. We get off the plane and they tell us there are no flights to Vegas and pretty much we are stuck here and we are on our own in Colorado Springs. Well, just our luck, there is a golf tournament going on here and there are no hotel rooms available. If you want to rent a car the car rental company is gonna charge you $700 to rent their cheapest car. So, I write this as I'm getting ready to sleep in the airport and wait for my flight back home tomorrow afternoon (which I had to pay for out of my pocket). Pay the extra cash and fly with another airline. Worst experience of my life.

✅ Trip Verified | I paid for two tickets for direct flights from Cancun to Philadelphia for myself and my 11 year old son. We were supposed to board the plane at 2:07pm. We received notification of the first delay via email at 2:02pm, with a new boarding time of 4:26pm. Mind you, the airport board was never updated, and we relying on information that was coming through via email using cellular data. Since we arrived at the airport around noon, and anticipated arriving to Philadelphia for a late dinner, we decided to have a late lunch / early dinner at the airport ($35 for sandwiches and two soft drinks) prior to boarding. We received a new update via email at 2;57pm pushing our departure a little further to 4:59pm. At 3:37pm, we received another plane, via email (no announcement, not an update on the flight status board in the airport) that our direct flight was now pushed to 5:44pm. At this point, we began asking questions to the Frontier Airline EMPLOYEES at the airport, and they were not able to provide any information. One of the other passengers overheard that the plane needed to stop in Miami for water, but that was all we knew. At 4:27pm, we received another email that our flight was pushed to 6:44pm. This was getting a bit concerning because of the time that we would return to Philadelphia. We then received another update via email that the flight was further delayed with a 7:22pm departure time. At 5:25pm, we received an email notification apologizing for the inconvenience and to pick up a meal voucher at the Frontier departure gate. When we went to the gate, we were told that thy did not yet have vouchers. There was apparently a gate change which, again, was not updated on the board, and about an hour later, the vouchers were then available. $15 per person. I thought I could get my son chicken tenders, fries and a water, however, $15 was not enough for him and I paid an additional $10 for his dinner. Some restaurants at the airport refused to accept the voucher. Meanwhile, we received another email notification at 6:15pm that the flight was again delayed with a new departure time of 8pm. At this point, the flight board was updated, and our direct flight from Cancun to Philadelphia displayed as a flight from Cancun to Orlando. After myself, and several other passengers questioned this, we were told lies and told that the board was just a mistake, and we would arrive in Philadelphia a little after midnight. When finally boarding the plane, 5 hours later, we heard commotion ahead at the gate where one of the flight agents expressed that we were going to Orlando. This caused some additional confusion and commotion. Once seated, the captain came on the speaker to “clear up confusion” and told the passengers that we were in fact stopping in Orlando prior to going to Philadelphia, and if we didn’t like it, this was our chance to get off the plane and figure out other arrangements. Then this person continued to first say that the delays were first due to a medical issue. He then changed the story, stating that this was due to a mechanical issue, which really upset my son to the point he was now scared, crying, and very upset. Upon arriving in Orlando, we were told that they didn’t know whether or not we needed to deplane. We went through customs, and again through security, having to discard our drinks. We boarded the same plane, arriving in Phila after 3am.

Not Verified | Minneapolis to Denver. We have had hands down the worst travel experience for what was meant to be a spectacular vacation to Denver. Please see below for a timeline of events. -Email and text notification of flight delay at 5:47am day of flight. Prompted an immediate call to Frontier 5:47am. Representative notes flight delayed until 5:45pm same day. They stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines. Called Just Fly twice 6:00am, 7:41am, (where tickets were booked through) with no answer-hold time of over 40 minutes each call. Went to the airport for in person service. 7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm - that an email or text will go out of the flight will be moved up earlier in the day. Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am - flight vouchers are both invalid. Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update. Was told by rep flight has been cancelled until the following day. Rep noted that they could get us on a same day flight to Colorado Springs with a 1.5 hour drive to Denver which would depart MPLS at 6:10pm. Frontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one person. We cannot get you both on this flight. You will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for 2 concerts, where we had purchased the VIP experience for. If we waited until the next day, we would miss the show. Called Just Fly 12:21pm to discuss option to book with another airline. They could not refund our flight. My friend called on her phone to Frontier to cancel our flight so we could get out on any other airline same day through. Just Fly with American Airlines. Her call was made at 12:35pm. Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation fee. Frontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled. New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak English. The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pm. We did not arrive to our hotel via an Uber until 1am. The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/15 through Hotwire.com, as every rental company in the area was sold out due to a hail storm in the area on Wednesday. The extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our trip. We spent the next 2 days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airline.

Not Verified | Austin to Washington Dulles. Arrived at 10:30am for my 1245 flight. As soon as I got through security I got a text that my flight was delayed 1 hour. Went to the gate to board and we got on the plane, sat there for an hour and then were told we had to get off and the flight was delayed until 5pm. At 5 we all showed up at the gate and the airport screen said flight was canceled. The ladies at the desk said they didn't know and no one got email,or texts. After a while they confirmed it was canceled and they could rebook or refund the tickets. They did refund me the tickets but when I asked for my money back for my luggage they said they couldn't that I had to contact the airlines. I have been trying to contact the airlines and all I get is an automated system that doesn't give me the option for luggage refund. Next flight is in 5 days. My husband and I need to get back to work, They claimed this was due to weather. There were three other flights to the same location that took off from the airport that day. I also know that the airport I was going to was landing flights all day. It was not the weather. Also, because it was canceled due to weather we don't get any compensation. So we have to drive an hour to get back. Don't get fooled by there cheap prices it's better to pay more than go through all this pain.

✅ Trip Verified | Tulsa to San Jose. I pen this review as I sit on the floor trying to charge my phone in a waiting area where I must spend the night! My flight was canceled due to weather; oh well, that happens, I know. However, zero accommodations were provided. I no know one in Tulsa on whom I can call so I have to spend he night here. We haven't even been told when our new flight will be tomorrow - it could be as early as seven or as late as noon. Meanwhile this ridiculous airport closes at ten. As such, literally every concession closes at nine, right about the time we were notified of our flight cancellation. When I called Frontier to complain, I was told to get something from a vending machine! The airline has offered absolutely nothing for our inconvenience. They could have at least ordered pizza and had it delivered here so that we could have something decent to eat. There are people here with young children. And Frontier charges extra for everything -- checked bags, carry on, soda, snacks. I will never fly Frontier again!

✅ Trip Verified | I have always flown American Airlines. My friend referred Frontier Airlines and what a terrible mistake. I not only had to reprint my ticket at the gate, I had to wait about 20 minutes after everyone has boarded the plane to check in a bag. No courtesy bag? 60$ at that. Not to mention I did notice online that there was a charge for baggage but never did I think it would be a carry on/ personal bag. The staff was horrible. They kept bouncing me from gate to gate. This held up the plane from taking off after the fact. Once boarded the captain tells us that they can’t take off because the airplane had maintenance work done “preventative work” which God only knows what that means. Waiting to take off. Furious, irritated and well beyond my patience limit with that entire experience. At this point anything is better then frontier airlines.

✅ Trip Verified | Austin to Washington Dulles. Arrived at 11am for my 1245 flight. As soon as I got through security I got a text that my flight was delayed 1 hour. Went to the gate to board and we got on the plane, sat there for an hour and then were told we had to get off and the flight was delayed until 5pm. At 5 we all showed up at the gate and the airport screen said flight was canceled. The ladies at the desk said they didn't know and no one got email,or texts. After a while they confirmed it was canceled and they could rebook or refund the tickets. Next flight is in 5 days. I'm trying to get to a conference that will be concluding before I can get there. They claimed this was due to weather. There were three other flights to the same location that took off from the airport that day. I also know that the airport I was going to was landing flights all day. It was not the weather. Also, because it was canceled due to weather we don't get any compensation. So I'm paying for a hotel that I'm not at.

Not Verified | Minneapolis to Austin. Our flight was canceled for no known reason, and there was zero notification. We arrived at the airport without knowledge of flight being canceled, and we ended up waiting in line for over an hour before being able to speak to any Frontier staff. To make matters worse, the staff did not apologize and told us the next available flight was in 3 days. Overall, it was a terrible experience! We recommend that you never fly Frontier Airlines. Don’t let the cheap fares fool you.

✅ Trip Verified | San Jose to Denver. We were delayed at the gate for departure and arrival with no communication regarding the details of the delays. We were not given any explanation as to why we were delayed and for the departure flight, there wasn't even an attendant at the gate to answer our questions. We were additionally delayed on the tarmac and during the flight, again with minimal communication from the attendants as to why we were delayed or when we would be departing/arriving. In the air, we circled the Denver airport for almost 30 minutes in extreme turbulence and was not notified why or when the flight would land. The attendants seemed agitated and were rude to several customers. I will not being flying Frontier ever again, it was the worst flight experience of my life.

Not Verified | Tampa Bay to Denver via Las Vegas. Since the day I booked the flight months in advance, they have been sending updates with delays. Get to LV and they immediately delay the flight 1 hour, 20 mins later they delay it again another hour, 2 mins before scheduled to leave they delay 2.5 hr, another 1.2 hour delay. Truly terrible experience.