Frontier Airlines

✅ Trip Verified | Portland to Louisville via Denver. First my flight was cancelled without notice prior to arrival at the airport. Then the ticket agents and the customer service agent were not helpful and somewhat rude. 3 hours after we were to take off I got the cancellation email after I already booked a flight on Delta (they had great customer service). Finally got to Denver just to find out when they were about to board we were being delayed up to 2 hours. Worst overall flying experience I have ever had.

✅ Trip Verified | Philadelphia to San Juan. My son had to use the bathroom. The fasten seatbelt was on but very little turbulence if any was going on when I took my son to the restroom. Now I am afraid of heights and flying and I was just fine walking to the back of the plain. When I got back there the flight attendant was standing in front of the restroom. I said my son needs to use the bathroom. She said didn’t you see the fasten seatbelt is on and that he had to wait. I said he is autistic and also has irritable bowl syndrome he can’t wait. She chuckled at her coworker and said we needed to return to our seat. Not a laughing matter in my mind but I did return to my seat. 25 minutes went by my son in excruciating pain was yelling and screaming that he needed to use the bathroom. 35 min later the flight attendant approached me and said you can take him at your own risk. Well if she would’ve said that in the beginning it wouldn’t have been an issue but to put my son through this pain, think of his medical issues a laughing matter is definitely something that is a problem. I filed a complaint over two weeks ago and I am still awaiting a response from upper management.

✅ Trip Verified | First and foremost I want to say that I will never fly with this airline again. Myself, along with 2 other adults, a 1 year old and 5 year old were supposed to board our plane to Cincinnati at 8.10pm. Around 3 or 4 we received a text message stating that our flight would be delayed until 1.00am. No information on why. Maybe a hour or so later, we received another text that said our flight was pushed back an extra 41 minutes. My family and I decided to go to the airport at 6.30pm, check our lungage in, and simply just wait until it was time to board our flight. After sitting there for about 3 and a half hours we looked up at the board and seen that the status of our flight had went from delayed to cancelled. No alerts, no announcements, and no words from anyone from Frontier on what we should do next. After finally speaking with two female representatives we were told that there would be no food or hotel accommodations and that the only thing they could offer us was up to a 400 dollar reimbursement if we booked another flight only. No mention of getting a refund on the flight that was cancelled. The next available flight to Cincinnati would be on Tuesday which is two days away. After complaining for quite sometime, we were finally offered one 15 dollar food voucher for 3 adults and two children. I am typing this as we load into a rental car at 4.00am, to make this 13 hour drive back home. I know things happen, but the customer service we experienced yesterday sucked. I would not recommend this airline to anyone.

✅ Trip Verified | Austin to Washington Dulles. Arrived at 10:30am for my 1245 flight. As soon as I got through security I got a text that my flight was delayed 1 hour. Went to the gate to board and we got on the plane, sat there for an hour and then were told we had to get off and the flight was delayed until 5pm. At 5 we all showed up at the gate and the airport screen said flight was canceled. The ladies at the desk said they didn't know and no one got email, or texts. After a while they confirmed it was canceled and they could rebook or refund the tickets. They did refund me the tickets but when I asked for my money back for my luggage they said they couldn't that I had to contact the airlines. I have been trying to contact the airlines and all I get is an automated system that doesn't give me the option for luggage refund. Next flight is in 5 days. My husband and I need to get back to work, They claimed this was due to weather. There were three other flights to the same location that took off from the airport that day. I also know that the airport I was going to was landing flights all day. It was not the weather. Also, because it was canceled due to weather we don't get any compensation. So we have to drive an hour to get back. Don't get fooled by the cheap prices it's better to pay more than go through all this pain.

Not Verified | For a short trip like the one from Miami to Puerto Rico, it's fine. On a flight of less than three hours, with free water is enough. The seats do not lean back, but for a short trip this is ok. If you pay for the luggage when you are booking: the value of the suitcase is $35, if you pay one day later it is $38 and if you pay at the airport it is $40. If you make a mistake in the name and want to rectify it, it's $38. I recommend that you focus a lot on the size of the equipment and the weight, I did it, and it went well. The Frontier App is very good. The plane was clean, the flights back and forth was on time. It was my first experience with them..

Not Verified | Actually, I never flew at all, was scheduled to, but Frontier airlines had a weather cancellation, again, so I am sitting in the Fort Myers airport, where I am awaiting Southwest, a real airline. I did actually get into the air last year with them, worst flight of my life, said I would never do it again. Next time I will listen to my own advice. You might get a low fare, but after fees and such, that is the end of savings. Truly bottom of the barrel. I demanded a full refund, and now I am in the process of canceling all my mileage and other membership. Horrible, horrible airline!

Not Verified | Denver to Savannah. It’s nice to save a little money but it’s such a gamble to fly Frontier and not worth the money you save. They cancelled our flight with zero notice or reason. Waited on hold for 1.5 hours and they said it would be 4 days until they could fly us out. Are you kidding me Frontier? Most pathetically ran airline in the United States who is full of nothing but excuses.

Not Verified | Planned a trip for my family from St Louis to Orlando. The flight was scheduled for 4 pm. at noon we got our first text stating the flight was delayed an hour. After 3 more texts the flight was finally set for 930 pm. We drive to the airport and wait the two hours only to find out from another passenger that they had already canceled the flight. Now at this point the poor woman at the desk states, she wasn't told about the cancellation, and she was just as upset that they refused to tell her. She then stated they only fly out of St Louis once per day, and the next two days had no seats available. She also said 7 other flights were canceled that same day. I can understand if it was an "act of god situation". But the weather across the us is clear to fly today. So now i have to cancel, disney world, the hotel, the car, the trip to nasa, and burned through a week of vacation time. All because this airline can't even get planes in the air. Please spend the money and go with a reputable airline. We only picked this horrible airline because g-ma wanted to take the family on a trip and pay for it. Now i get to make all these phone calls at 1130 at night. Never again with this joke of a company.

✅ Trip Verified | Frontier Airlines, when absolutely don’t care if you get to your final destination. Sitting in Denver for 5 hours now with several more to go as my flight has been delayed several times. There are several other flights from Frontier that have also been delayed or canceled. These are not weather related. No info, no vouchers, no gate employees to speak with.

✅ Trip Verified | Delays. Cancellations. No complimentary snacks. Asked the attendant twice for napkins, never got any. Went to the restroom myself to gather some. Just another company looking for money and not caring for the human race.