Frontier Airlines

Not Verified | Detroit to Orlando. This is the worst airline ever. Every flight I have ever taken with Frontier has been delayed for over 4 hours. Last November my family planned a trip to Miami, however before we could make it to Florida our flight was delayed 8 hours! I vowed to never fly Frontier again. We were given $150 voucher to fly with this airline again. We reluctantly purchased another ticket with our vouchers. What a mistake! We should have learned from the first experience. When we arrived to the airport, we received a text message stating, ‘Travel Alert!! Frontier flight 1669 leaving from Detroit is delayed. Departure now estimated at 15:21”. We were delayed 3 times for 3 hours! And now, as I sit waiting for my 2 hour delayed flight, I cross my fingers hoping I don’t have to spend the rest of the day being disappointed by this subpar airline.

✅ Trip Verified | Orlando to Cleveland. This airline is unprofessional, incompetent, and really should be looked at closer by officials. Drove from Tallahassee, FL (4.5 hrs) to Orlando to catch a flight with my 14 yr old son. Flight was delayed 5.5 hours due to a broken part on the plane that needed to be fixed. Scheduled to land at 7:22 pm in Cleveland, but ended up landing at 12:30 am. Then, 4 days later, I drive from Cleveland to Columbus (1.5 hrs) to catch flight back to Orlando only to be told when I arrived that my flight was canceled and “sorry”. I was handed a piece of paper and was told good luck. I asked what I should do and the lady looked over at the other airlines and said “ go see if any of them have a flight for you”. Didn’t offer to help me, didn’t offer to look to see if there were any other flights available. Nothing. I call customer service to get refund, and the rep could’ve cared less about my dilemma. I usually do not take the time to write reviews unless it’s a stellar one, but In this case, I feel it is necessary to add to the rest of these unfortunate stories. Will never fly this airline again. I truly believe they should be shut down. For good. For everyone’s sake.

Not Verified | St Louis to Las Vegas. I had a trip planned to Vegas for my birthday, waited at the airport over 3 delays only for them to cancel the flight at 8:00 pm (we were supposed to board at 8:15). When I called customer service while waiting behind at least 200 people at the gate. I was offered no options to fly to Vegas for 2 More days (as we were told was the earliest flight available) despite my asking for any airport in a 5 hour drive radius so that I didn’t lose all the other money on shows, hotel, etc. They offered zero support through other airlines and literally repeatedly read from a script. I asked for a supervisor Restated the same phrase over again. It is completely unacceptable to make someone wait for 2 days to get to their destination and offer nothing but a refund (or the next available flight 2 days later - the day of our return!)- which doesn’t help because every other airlines quadrupled their prices to get a ticket the following day. Not at all a comparable consideration. I have never experienced such unacceptable treatment from any other airline I’ve ever used. Ultimately, after much discussion and begging, we were given flights at an airport 7.5 hours of a drive away so drove overnight, booked another hotel, to again try to leave tomorrow afternoon. Unfortunately, my Vegas hotel and show will not be refunded the night of due to No notice and we will also have to book an additional hotel room in Vegas as well. I have lost over $500 by trying to fly with this airline. I would think at minimum they could utilize other airlines to assist you to get to the destination sooner than 2 days! I’m so disappointed and disheartened.

✅ Trip Verified | Chicago to Orlando. Flights both ways were delayed over 2 hours. Frontier has the most uncomfortable seats I have sat in as they are a piece of metal with cheap plastic over it. The tray tables are the size of my hand which means nothing can be fit on there. The flight attendants were more than rude the whole trip. To top it all off when I got my bag from bag claim it was covered in honey. Yes my bag was drenched in honey and the clothes on the inside were ruined as was the luggage. Frontier said just said “sorry” and they couldn’t do anything. My luggage was ruined because of someone else’s negligence. Cheap and horrible customer service. Do not ever take this airline.

✅ Trip Verified | Orlando to Seattle via Denver. I had a flight planned a week in advance. They changed my booking on me at the last second without me even realizing thankfully I checked a day before I was supposed to go because my original flight was at 7am from Orlando to Denver then my final destination Seattle. I got a new email without my consent or knowledge that my new route would take me out at 5:15pm and I would arrive at the same time as originally scheduled. Fine. If that was the case - it wasn’t. I now had another stop in new Mexico and every stop including the one leaving the airport from Orlando was delayed an hour or more. When I got to New Mexico first they weren’t able to get the machine that connects to the plane and allows you to get off or board to work so I was sitting in the plane for an hour waiting for that to be fixed before they finally said they couldn’t fix it and was just going to tow the plane to a new gate. When we got to the new gate they then said they had a mechanical issue and had to have a mechanic come and check it out. Took 3 hours to fix. When we finally were able to board the plane they weren’t able to just scan our passes and let us on after this huge inconvenience (probably because we were at a jetblue gate or the scanner was broken) no they had to speak with a Frontier representative over the phone and one by one call the name of the person and make sure they were allowed to be on the plane. Added another hour just to board. When we finally did board and everything was good to go, I got to Denver 2 hours behind schedule and missed my flight to Seattle. In New Mexico I addressed this issue and they couldn’t refund me the full amount for the ticket out there I would have to wait until I got to Denver and was only able to reschedule me for 2 days out when I had already payed for a hotel and a rental service out in Seattle. They Didn’t care was quite nasty with me and gave me a 10$ meal voucher and a 25$ voucher off my next flight. To make things worse after 30 mins of arguing back and forth I said screw it I’ll just buy another plane ticket don’t touch my reservation leave it how it is I’ll figure this out later. When I get to Denver and ask about my itinerary they changed my reservation for the second time and weren’t even able to give me my return flight back to Orlando because my seat had been filled because some idiot can’t understand blatant English so I had To return on a Friday instead of a Thursday and come back one day late From my trip. They do not care about their customers they are a cheap airline with cheap business practices you may have one or 2 good flights but I can promise paying an extra 100$ is worth not having to deal with the problems this airline will put you through when they mess up.

✅ Trip Verified | Grand Rapids to Denver. They don’t offer a reason or explanation for delays. I left my family to visit more family members, and would love to have spent more time with either, rather than wait for an indeterminate amount of time alone at the airport. Unless they have a symbiotic relationship with the airport snack vendors, there’s no excuse. Poor service all around.

Not Verified | San Antonio to Washington Dulles. Will never recommend Frontier Airlines. Canceled on Monday can’t fly out till Friday. On hold over 1 hour on the 3rd call to change flights! Worst customer service and scheduling. No compensation for hotel, food or car and my husband can’t work for 4 days. Other airlines offer at least a meal and a hotel.

✅ Trip Verified | Atlanta to Salt Lake City. This has been the worst experience ever. My sister and I bought these tickets to fly back and see friends whom we had moved away from. My friends mom drove us two and half hours to the airport and when we got there, it was just delayed. Then, after two hours of waiting, they canceled the flight with no reason. My parents waited two and a half hours to talk to anyone and when they finally did talk to someone they were told the earlier flight they could get us was 5 days away. Then insurance (which we purchased) could only get us food and hotel stay. However, hotels would not let us stay since were are 15 and 13. My parents had to purchase same day tickets from Delta to get us home. It has been great with Delta, but we will never fly Frontier again.

✅ Trip Verified | Philadelphia to Grand Rapids. Worst travel experience I've had in over 40 years of travel. Purchased round trip tickets. Both legs had huge delays which we not communicated in advance Customers service reps are poorly trained, surly and were of no help. Had to demand they check my bags so that I wasn't stuck waiting in the departure area that had limited seating and no amenities. Reason given for the delay both times was that they did not have a crew available. Isn't that how to run an airline? Schedule a flight and have a crew seems to be basic. Lost out on business both ways due to their delays and they could not care less.

Not Verified | Columbus to Orlando. My husband and I are frequent travelers. We had never flown Frontier until recently - their prices were so good, why not give them a try? Our trip back home to Orlando from Columbus started off well enough. We checked in for our flight the day before, arrived 2.5 hours early, got to our gate and that's when it started. A supervisor walked up to the few of us that were at the gate and informed us that our flight had been canceled. They offered to put us on another flight - two days later (there seems to be a trend here, based on the other reviews). He handed us a piece of paper, instructed us to follow the directions in order to file a claim, and said, "Sorry.. I don't have any other information." We got to the Frontier ticket counter. There were two young ladies there, who instructed us to go get another ticket on another airline. Other airlines would try to help their customers secure alternate travel plans. After running from counter to counter (with options ranging as high as $800 per person), we secured two tickets for +$453 each. I would mention Frontier's poor customer service, only there wasn't any... zip! We will never, ever do business with this airline again. I urge you to bypass this airline.