Frontier Airlines

✅ Trip Verified | Raleigh Durham to Las Vegas. Today is my 2nd time flying and to say I'm highly disappointed in my experience thus far is an understatement. As I was sitting and enjoying an over priced ham and cheese sandwich email #1 comes in. Our 9:25pm flight was delayed until 11:25. Okay cool. 30 minutes later another email that our flight has been delayed again and will now arrive at 1am. So I'm paying for a room that I cannot stay in - money wasted, uncomfortable and tired. Next comes the announcement regarding mechanical issues and the flight crew needing to be changed and we will try to have everyone boarded by 1:30am. $400 plane ticket. Wheres the manager? Do I get a portion of the cost returned? Some credits to fly another airline? Safety is of upmost importance and with that in mind, I will not fly Frontier again.

✅ Trip Verified | Worst airline I have ever used. I have traveled throughout Asia and Africa, and this was by far the worst airline I’ve ever used. The hidden fees add up to the price of any other major airline. You are better off with any other option than this one. Our flight was canceled 4 hours before departure to Cancun and on the way back it was massively delayed. Then their system broke down and everyone waited 1 hour to check in. No free snacks offered. No free entertainment. We were offered a credit for Frontier but I honestly will never use this airline again.

✅ Trip Verified | Frontier customer service isn’t great, we had a 3 hour lay over, no information was given. We planned a trip to Orlando for a vacation with family, we had plans and we missed out on the activities that we paid for. The person on the intercom you could barely understand what he was saying, we asked to speak to manager and was told the manager was busy, then police came because there was so many people in the waiting area. It’s sad my first and last time flying Frontier and they have the nerve to charge for snacks and pop, we should have been given something for the inconvenience. Now I’m trying to return home and my gate was changed, I was not notified once again while we were in the waiting room and all you see is delayed flights. I hope I make it home today as plan I understand things happen but communication is key!

Not Verified | Purchased round trip tickets for 90 yr old disabled vet, 11 yr old and two adults. We departed from San Antonio to Las Vegas, our return flight was a travelers worst nightmare. Two emails were received regarding delayed departure, got to the airport and we were informed that our flight was canceled! Frontier refused to provide us with any assistance. Such as, access to a wheelchair and certainly no help getting a return flight. We were told to "use the white courtesy phone to arrange for another flight with another airline." Do not use Frontier. They're not there to help you, they're all about taking your money and leaving you stranded.

✅ Trip Verified | Islip to Myrtle Beach. Was very nervous/skeptical to fly Frontier given the reviews I have read. I was pleasantly surprised with how smooth the trip actually went. Slight delays coming and going, but nothing that I would say is abnormal. The one negative is that you have to pay extra for everything (bags, snacks, drinks, etc) and there was no in plane entertainment. Other than those factors, the flight was great.

✅ Trip Verified | Cleveland to Denver. Horrible experience, they cancelled our flight at the last minute because of "crew availability" which cost us a lot of money since we had to find a same day flight. We spent over 2 hours on the phone with them trying to get us on another flight, worst experience I have ever had with an airline. Will not ever be flying with Frontier Airlines again no matter how much cheaper it is at the time because you will pay for it later.

✅ Trip Verified | Seattle to Grand Rapids via Denver. Absolutely abysmal. First and last time I’ve will be flying with them. I needed to get to a wedding in Grand Rapids and they cancelled the flight last minute. The options they gave me would only cost me more money and their representatives were unbelievably unhelpful. They have ruined a very important day for me and cost me a huge amount of money. They should be ashamed of themselves.

✅ Trip Verified | Denver to Orlando. This is by far the worst airline I have used. They must receive hand down airplanes because 3 times, not once or twice but three times my flight was delayed or canceled. First flight was from colorado springs to Chicago and they delayed the flight for 2 hours and eventually canceled the flight. Again from Denver to Orlando it was delayed 2 hours. Then Orlando to Denver the flight was canceled for mechanical issues but when they knew about the cancellation a day ahead and didnt let anyone know until we were at the ticket counter with the rest of the people for the flight. They canceled it and we couldn't leave for another 2 days.

✅ Trip Verified | San Antonio to Las Vegas. The experience was an awful one from behind to end and we ended not ever even getting into the air! We boarded our flight on time to leave at 0940 & an announcement was made stating there was a “smudge” on the stabilizer & once it was looked at closer it would be signed off on & we would be in the air within 20 minutes. The 20 minutes turned into 35 then 45 then 90 minutes while being strung along by the crew with “it will be just a few more minutes before take off...” they finally allowed us to deboard the aircraft and told us to return at 1300 to board, we returned and were told there were no updates and that no accommodations would be made. After a frenzy the flight was finally declared cancel with no flights out to our destination for about 4 days! We then had to jump through hoops to track down our luggage so that we could change our plans. There was no level of empathy or apology offered by any team member at any point during the process. It was completely awful & I’ll pay extra just to avoid this airline in the future.

Not Verified | Unbelievably bad service. Stranded my wife and I in Grand Rapids after cancelling our tickets without telling us. Customer service was not even close to apologetic. They cost us $1300 to get home. Never again. Extremely unprofessional. Spent hours on the phone with their careless customer service with no helpful resolution.