Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2558 reviews
2/10
3 star Skytrax Rating
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1/10

Frontier Airlines customer review

(United States)

August 8 2013 Salt Lake City to Denver Denver to Wilmington return. Frontier Airlines are unfriendly and crowded. They treated us like cattle as we were preparing to board. Do we have to expect rudeness and poor service to get a decent deal? How much can it cost to give us a small glass of orange juice? I wondered if this is just the way airline travel has become but my husband flew on Delta last week and was treated much better and enjoyed his juice. My sister flew on Southwest and even had a bag checked for free. I hope I never have to fly on Frontier again. If you had a spot for zero stars below rating travel experience I would rate zero stars. Frontier is definitely the worst in my experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I was given this trip the purpose was to see a concert in Seattle and we were scheduled to arrive at 2 pm. Due to a weather delay our initial flight out of KC was delayed-this is not Frontier's fault. I asked the ticket counter clerk if I needed to be put on a later flight and that I was even willing to purchase a flight on another airline because I had to be in Seattle before 8 pm. The counter clerk told me this delay would cause a 'ripple' effect and that my flight out of Denver would be delayed. The flight out of Denver wasn't delayed and we missed it - and missed out on all of the flights that we could have booked when we were in KC. The only available flight was on a partner airline and arrived to Seattle at 11.15 because it had to go through Phoenix first. On the way back our flight was delayed again - this time it was not weather and we were automatically put on a later flight out of Denver to KC. This meant that we had to start our drive home 3 hours later than originally planned. Somehow we made it to Denver before our original flight left. They wouldn't let us on the plane. The ticket counter told me I had to change my ticket at customer service. Customer service called the ticket counter who told them we could not board the plane - that plane was actually delayed until 7.45. We sat and watched the plane we had purchased tickets for take off. I am giving them low ratings on everything because the seat comfort really doesn't matter when they can't do the basic job of getting you to one place when they say they will.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I will never fly Frontier Airlines again. I booked a ticket from St Louis to Phoenix. I started off in St. Louis and connected through Denver to arrive in Phoenix. While in St. Louis I checked one bag for $25. I then paid an additional $45 to have "More Legroom Seating." and Zone 1 boarding. St. Louis leg was fine. Denver is where the issues take place. As I boarded in Zone 1 I was asked to step aside and stand in a line as the flight attendant needed to speak to me. I was informed that I needed to pay an additional $100 to carry my purse and computer bag onto this plane before I could get on my flight home. I explained to the flight attendants that I would have easily packed my computer into my existing bag that I checked in St. Louis. The flight attendant asked me to dump my purse into my computer bag. It was never mentioned to me in St. Louis that I may have to absorb an additional cost to carry my purse and computer bag onto plane. Beware of the lower priced fares of Frontier. They will charge you in the beginning middle and end! You could fly first class on other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

We flew from Costa Rica to ATL stayed for 7 days then back to SFO. We were told we get one free baggage per person. I confirmed again a day before. At the check-in we had to pay for baggage simply because we had stayed 7 days in ATL so it is not considered international flight. Gate check-in was a joke. She grabbed our printed boarding pass and left us nothing to show our seat number. When we asked her she said 'You did not print 2 copies?". Really? I need to print 2 copies of boarding pass per person? Next the safety announcement at flight 429 on 10/9/2013 sounds like someone is forcing a 15 year old to read an English essay. I highly recommend travellers avoid this airline if you can.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I booked the flight via a 3rd party agent depart from Los Angeles to Indianapolis with one carry-on with me for the weekend. Arrived at LAX 20 minutes before departure. Incredibly I avoided the extremely long line and made it through the kiosk quickly but did not realize that they charge $25 carry-on fee for 3rd party booking users. So I got charged $100 at the terminal gate in order to board the flight instead of $25. The flight was delayed 40 minutes due to bad weather in their hub in Denver. On the returning flight I arrived at the Frontier counter in Indianapolis 50 minutes before departure. Few people in front of me and a few behind me at the counter with only 2 employees working there with extra slow pace. By the time I reach the counter I been told that their counter has been shut down 45 minutes prior to the departure as well as the Kiosk so there is no way for me to pass TSA without a boarding pass. Their employees were extremely rude with a bad attitude. Both left the counter and shut down everything. All they said was "read the sign and call the 1-800 numbers for help. I called the number but ended up wasting my time. It was $100 to reschedule which I did not accept. In the end I had to purchase a one- way flight from Delta across the lobby for $450.90 in order for me to get back to Los Angeles on Sunday. I have learned some lessons from this incident which I will definitely avoid Frontier Airline in my life.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My family booked its trip on Frontier Airlines through Travelocity. From the time of booking to when we flew several changes were made that negatively impacted our trip greatly. We were not notified that because we had an economy ticket our carry-on bag would be $50 a bag to take on the plane along with no food or beverage except water. Also Frontier Airlines has implemented a new policy that if your boarding pass is not checked in 45 minutes prior to your flight you are not allowed on the plane and are to be rebooked. My family was traveling in a very small airport turned in our rental car and got in line about 50 minutes before the flight. Please note that there is no one in the security line and that it would take about 10 minutes to check in and go through security at this airport. As we are standing in line it is announced that my family along with 15 others will not be allowed on the plane and that we will need to rebook. Because it is a small airport the soonest that Frontier Airlines could get us to our destination was 2.5 days later. My family rented a car drove to another airport 7 hours away paid for new tickets on another airline and got home late that evening. Frontier Airlines is known as an airline for value however booking with them cost my family an additional $1200 and left many of their patrons sitting in the airport stranded. My family along with many extended members will never fly Frontier again and we will make sure to share this experience with as many people as possible. For a customer service industry this is unacceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Left on Friday 10/4 at 6.15 am. First time flyer on Frontier. The ticket desk was horrible. They were so rude to each customer that went up to the ticket desk. It became the joke of the customers in line and than on flight. They acted as if we should be lucky they were there instead of treating us as the customers. Flight attendants were abrupt and never helpful or kind. Awful experience. When I got to my destination I talked with my son and his fiancee who flew the day before. Same thing happened to them. On the way home from Oklahoma City on 10/7 we had an amazing experience. My ratings below are on MPLS only.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My wife and I were scheduled to go to Los Angeles to visit our family today. Arrived at Frontier in Bismarck ND an hour before the flight (at 5.30am). Bismarck is a tiny airport and the last time I attempted to get there 2 hours prior to departure no one was there. When we arrived there was a large line at Frontier we waited for 20+ minutes and the lady at the check in stated that Denver (Frontier's hub) had shut down their computers and nobody else would be able to check in. The entire line missed their flight. This was due to the fact they opened the check in line later than they should have. They did not shut down the check in line 45 mins prior to the flight departing because they were trying to catch up from a combination of opening up so late and the incredibly slow service. Not only were there no other flights that day the flight for the next day was full and we were told Saturday was the first option. You would also think this would be at no additional charge you would be wrong to think that as well. They charge you transfer fees third party booking fees difference in the cost of the new ticket etc... So all in all we initially paid $635 for the tickets for the two of us then I paid $679 to put my wife on a Delta flight same day to get her to LA lastly I paid $399 for myself to fly from Dickinson to LA on Friday morning. Frontier gave me a credit for the flight I missed that ended up being worth $33. That doesn't even cover the gas for me to drive back from Bismarck after they caused me to miss my flight.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I arrived at the gate with 40 minutes until departure. They would not give me a boarding pass! Additionally the rude lady at the counter would not re-book me or put me on standby for another flight. I had to buy new same day tickets with Southwest Airlines. Worst of all because I didn't make my outgoing flight they cancelled my return flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

September 20th - first flight: ABQ to Denver and Flight 2 Denver to Seattle WA. Both flights were delayed. The boarding process was chaotic the boarding by zones served no purpose: we had to wait in line before boarding for at least half hour because passengers struggled to find a spot to store their carryon luggage and struggling to get to their seats causing heavy traffic in the aisle. Attendants seemed to be as confused as us not knowing what to do. I and other passengers had to check in their carryon as all the overhead compartments were full. The check- in agent did not seem to know what to do either. Finally arriving in Denver I headed to the customer service to make sure my carry-on would get to my final destination when I arrived at the counter the three employees who were not helping anyone literally ignored me for some time and then finally a rude employee did not really help me out but sent me to another gate in order to receive service. Second flight was delayed due to refuel process. Paying for entertainment may be justified but paying for non alcoholic beverages is not acceptable. I will definitely not fly with this airline ever again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no