Frontier Airlines

✅ Trip Verified | Orlando to Omaha. Awful customer service! Delayed 3 times then cancelled with no explanation. Spent hours in airport and all’s they can say is sorry about your luck. Don’t waste your money nor time with Frontier Airlines

✅ Trip Verified | Me and a friend spent the last of our money to fly from Denver to Grand Rapids back home. The flight was cancelled 8 hours before the flight so now we’re stuck in Denver with no money. The staff in Denver said the only available flight for us to get to Grand Rapids was in two days. They said they would refund us the money it cost us to get a flight from a different airline but we have no money to purchase tickets from another airline in order for them to reimburse us. The staff also said they couldn’t give us meal or a hotel voucher so we are stuck in Denver for two days with no money for food or a hotel. Terrible customer service and the staff was all clueless and rude.

✅ Trip Verified | Flight cancelled on 4th of July. Didn’t even send an email regarding the cancellation. Had to drive all the way to the airport and take a cab back home. Flight got delayed twice on 5th of July. Sent an email regarding the delay one hour prior to the delay. The email should be sent at least 2 hours prior to the delay so that the passengers don’t arrive early. The flight got delayed even while travelling from Minneapolis to Raleigh by two hours. Inconvenient and unprofessional.

✅ Trip Verified | I had no real issues at all flying here. The flight was delayed due to plane getting in late. I do not fault the airline because I don't know circumstances of delay, but know it happens on every airline. All staff were pleasant. Seats are very small with little legroom. But I'm 5'2", so no problem. If it were a long flight, I'd be bummed, but it wasn't. Plus they do indicate legroom restrictions on their site, so I knew in advance. I chose to fly no frills and was prepared. I only took a personal item, no didn't need to pay additional carry on charges. I see so many negative reviews, but they are up front on their site, so unsure why complaints of things they should have read. I would fly Frontier Airlines again for short distances.

Not Verified | San Diego to Chicago via Colorado Springs. My flight was delayed over 8 hours due to a maintenance issue and the staff was courteous and informative throughout. We were promptly given mean vouchers worth $15 each and free coffee on the flight as well. The staff kept up their good spirits the whole time. I was particularly pleased with how the delay was handled. $150 compensation vouchers were emailed without having to even ask and the customer care agents were very helpful. This was the best experience of customer service I’ve had in a long time and I would definitely rate it 5 stars. Kudos to Frontier airlines and it’s staff!

✅ Trip Verified | Austin to Las Vegas. Do not plan a trip with this airline! The price may seem appealing, but you will not get to your destination without experiencing a delay or cancellation! My flight to Vegas was cancelled and I wasn’t emailed about it until I spent $60 to Uber at the airport. When I went to ask about finding another flight, the soonest one was 3 days later. They said they would provide a $400 voucher to fly with another airline, but that didn’t cover half the cost of the inconvenience or flight with another airline. I had requested off of work and needless to say I didn’t end up going to Las Vegas.

✅ Trip Verified | Des Moines to Denver. It honestly makes me sad to see what has happened to Frontier. Denver used to have such pride in our hometown airline, but “short-sighted” is a kind way of describing the current management strategy. They’ve entered into the “low-cost” carrier race to the bottom, with enticing ticket prices before the barrage of hassles, upsells and add-ons make you wish you had never heard of them. It’s a terrible business model. Terrible customer experience. Leads to terrible employee morale. Just an awful shell of its former self at this point.

Not Verified | Denver to Salt Lake City. I will never fly with Frontier again. We booked a round trip flight and our returning flight was scheduled for Wednesday July 4th at 8:47 am. Once we arrived to check in they informed us the flight didn’t exist, even though we could pull that flight up on the website and we got multiple email confirmations. They did absolutely nothing to help or accommodate us other than say “well there’s a flight tomorrow for 8:47 am.” The worst customer service I have ever encountered. We then had to buy tickets through Delta to return home at a much higher cost and for a later time, inconveniencing us financially and time wise. I am extremely disappointed with this airline and if you read any reviews you will see that they are all 1 star for a reason. I don’t know how this airline stays in business but I can tell you for sure that I am usually a Delta flyer and I will never stray from them again. Frontier, I would reccomend hiring better employees and cleaning up your act. I’m a business owner myself and would never leave a review if i didn’t 100% mean it because I truly believe good customer service can change any bad experience. But this airline did nothing to even try to make up for this for horrible occurrence. Shame on you.

✅ Trip Verified | Raleigh to Las Vegas. Worst airline experience ever! The inbound aircraft was delayed by over two hours with absolutely no information what so ever. I just received any email stating the new departure time. After waiting at the gate for over an hour past our new departure time we get notified that our flight is cancelled because of the “seven day rule” which does not allow flight attendants to work for more than seven consecutive days. I don’t understand how the airline or the flight attendant didn’t notify someone before the inbound flight was delayed. The issue could have been averted hours earlier. Then the entire plane was instructed to move to the ticketing counter to receive vouchers. We stood in line at the ticketing counter for almost an hour and a half with absolutely no one there to help or assist us. When we finally do get assistance we are told that the next available flight won’t be for another two days. They will not book us on another airline but we have the option to purchase a new ticket with a new airline with our own money and they will reimburse us up to $400 within thirty days. There are absolutely no other flights to get us to Las Vegas from North Carolina for $400 within the next week. Other passengers tried avoiding the line and calling customer service themselves but were on hold with the company for well over an hour. And the icing on the cake was finding out my checked bag had been missing because they forgot to place it on the conveyer belt. Bottom line is to avoid Frontier Airlines at all costs.

✅ Trip Verified | Philadelphia to Denver. My bestie and I have had this trip planned for months to see our other bestie in Denver. Loved the prices Frontier offered. If only we knew the headache it caused us. The flight was delayed twice and then was cancelled an hour later and there was no notification in the handy dandy app you have. After spending 20 minutes trying to find an information desk and helpful employee, we went back to get more information and hopefully find a way to start our vacation. The crew “timed out” so they had to cancel. The customer service representatives acted like it was an inconvenience to them for us being mad and confused why our flight was delayed. We were told we were going to get our money back and a $500 voucher each from Frontier to only be told via e-mail it would be $200 each. Please do yourself a favor and pay the extra money to fly any other airline. I wish I did that from the start. I would like the money I was promised in person. I would also recommend employing people with better customer service ability. Also, crew members to fly the plane you oh so generously offered us and cancelled 2 hours before the departure time.