Frontier Airlines

✅ Trip Verified | Flew Frontier Airlines from Las Vegas to Denver. Worst experience I had. Flight was on time, then flight was delayed, twice we were given to different excuses for why one of them being the plane was needing of parts being flown in from Los Angeles. However when the part arrived they said the part was incorrect part and our flight was cancelled with no flights for 3 days or choose another airline same day and pay more than my whole trip cost for one way tickets. Also major cause for concern plane never moves and we board same plane that supposedly had a defective part at 5am instead of 1.30am.

✅ Trip Verified | Denver to Phoenix. Frontier continues to be the worst flying experiences I have ever had. The last 3 times I've flown with them, they delay the flights by 3-4 hours due to plane maintenance. Today I reached out to the airline customer "care" and after literally saying "there is nothing we are going to do for you" when I asked for a refund, she also decided to hang up on me when I told her I'd like to speak to a supervisor. The level of disrespect and lack of care for their customers is unacceptable and I will never be flying Frontier again and will share my experiences and warnings to everyone I know. If you dont want to lose customers, you shouldn't treat them like garbage.

✅ Trip Verified | Our first flight to Vegas was delayed for hours. We didn’t fly out of Tennessee until after 10:00 pm. We were supposed to take off at 8:45 pm. There was a loud and obnoxious woman that proceeded to get drunk and kept yelling loudly how upset she was and making vulgar comments. When we finally boarded the plane, they intended to let her fly. They ended up taken her off and she freaked out and caused more of a delay. When we were boarded I has paid a pretty penny to pick my seat, pay for my luggage, and to have priority in loading the plane. That didn’t matter, everyone boarded in front of me that was not with kids or needed help. The same thing happened on my flight back from Vegas to Memphis. Priority is a way for them to get more money and not keep their endof the bargain. There needs to be more flights offered from Frontier to go back and forth from Vegas. It’s one time in three days and an offer of one flight time is ridiculous. I will never fly with Frontier again nor will I share a good review.

✅ Trip Verified | Staff and Flight crew on way to Cancun were very nice. Seats terribly uncomfortable. Bring your own drinks and food as everything (except water) is a charge. On way home, from Cancun, we were told our personal bags would have to be paid for (Chicago did not make us do). We were told by Cancun personnel "you can pay or you can't bring back with you". I spoke to manager who reinforced this information. We were forced to pay $90. I contacted the company and was told "they do not offer refunds". Very disappointed. I had checked and measured bags prior to flight. I was hoping for resolution and a refund but it does not seem Frontier Airlines is interested in customer services and satisfaction.

✅ Trip Verified | This is all about compassion for medically/disabled folks and airline policy. Jennie is only 44, left the hospital against doctors orders and made it to the airport to fly home to Denver. Frontier customer service stepped up and helped her the entire way. They even reduced her bag fee, got me on the phone when her CC didn’t work to pay for it. I thought a positive review was needed. Kudos to the customer service/ticket person who compassionately helped her. Thank you Frontier ... Customer service is key!

Not Verified | Oklahoma City to Orlando. This airline is horrible they canceled my flight all day to Florida and then my flight back to OKC was delayed 3 hours. I sat and watched other flights go out but the one my family and I were going to be on. Will not fly with them again. They had us board in MCO and sat there for a while and then deplaned us for 45 mins.

Not Verified | Denver to Providence. Our flight was delayed from 11:59 pm to 2:15 am without a reason, we boarded the plane at 2:05, they didn’t give the safety review until 2:45, and then at 2:53 am they announced that something was wrong with the computer and they had to call management. The seats are very uncomfortable, the staff has been nothing but rude and the lack of concern for the schedule people are on to catch other flights is despicable. I will never fly with Frontier Airlines again.

Not Verified | Milwaukee to Las Vegas. I had a trip planned to Las Vegas and the airline cancelled the flight just hours before we were scheduled to leave. Their reason for cancellation was "Air Traffic Control" and they cannot do anything to fix that other than reschedule through their airline. After being on hold for over two hours to solve the problem, they were able to reschedule a flight for the next morning, which was not direct, like our original booking had been. This was still a pathetic "fix" to our problem. Upon leaving for the new flight, they cancelled it yet again. Their customer service is absolutely worthless. I will never fly with this airline again, nor will anyone I know. They have taken our money and have given us nothing but false hope, excuses and a lack of respect for the company.

✅ Trip Verified | My best friend and I traveled from Denver to Chicago to celebrate her birthday. To return, we booked our plane tickets from Chicago O’Hare to Denver International Airport, with a short layover in Las Vegas, at least three months prior to traveling, and chose Frontier Airlines because of the comparably cheaper flight tickets. But even their cheap tickets won’t ever, ever be enough for me to fly with Frontier again. The first flight from Chicago to Las Vegas was delayed by more than three hours, causing me and my friend traveling with me to miss our connecting flight. While in Chicago, we reached out to Frontier first via their support phone line and then in person at the airport, to ask Frontier what we should do given their delay. We were told that Frontier Airlines could not get us home to Denver for four days, which in itself is unacceptable for an airline to tell a customer trying to get home, and in addition Frontier did not offer us vouchers for hotels or food. Frontier told us to stay in a city away from home without any resources for four more days because they could not offer us any route home. That is simply unacceptable behavior towards paying customers. We ended up purchasing new plane tickets to go home from American Airlines, and an agent representing that airline stayed over an hour past when he got off his shift to help us and 20 other passengers find routes to travel. Oh, and an awful cup of coffee on Frontier is $2.99. Never again.

✅ Trip Verified | Buffalo to Tampa. It was another terrible experience with Frontier Airline. Last time when I flight from Las Vegas to Cleveland they delayed 10 hours but with notice in advanced and a $100 voucher. Then I decided to use that voucher for this flight from Buffalo to Tampa and it was terrible. The flight was 11:45am in the morning but it was delayed 3 times until 3pm. People were sitting in the airport doing nothing. Then, they surprising canceled the flight with a reason: there’s no cabin crew. They gave me a $10 food voucher and I was asked to go home and wait until 5am in the next morning to catch the flight. This is terrible and there’s no words I can describe it. Don’t ever fly with Frontier!