Frontier Airlines

Not Verified | Trenton to Orlando. Unreliable! Booked my family’s vacation months in advance and only a couple weeks after, my return flight was canceled so it had to be rescheduled for a day earlier. Fine - I can deal with that. But then only a couple hours before we were to return that flight was also canceled! Frontier’s options were a full refund or take the next flight 3 days later. Well we don’t have a life of leisure and have an extra 3 days as we actually have to go to work. So, now we’re stuck paying hundreds of dollars in a rental car to drive from FL to NJ with 2 young children. I will definitely not fly with Frontier again.

Not Verified | My husband and I booked tickets online from Sacramento to Las Vegas and Vegas back to Sacramento however once we entered our payment information, the flights were switched from Vegas to Sacramento and Sacramento to Vegas! There was absolutely no error on our end. We immediately called Frontier and explained what happened and they wanted to charge us an additional $78! Fortunately I was able to cancel and request a full refund since I called within 24hrs. Refund can take up to 7 days.

✅ Trip Verified | Something goes wrong every single time I fly Frontier Airlines. Every time, my flight is delayed. Last flight was delayed 5 hours. Currently sitting at the terminal as we should have boarded the flight 30 minutes ago. There are no updates from the staff. They couldn't care less. The interior of the plane has had so many shortcuts done to it: small, uncomfortable seat, trays that are so small, they’re completely pointless, snacks are skimp. The only good thing with Frontier is that they’re cheap. You get what you pay for. I’ll spend the extra money to have a decent flight. I’m never flying Frontier again.

✅ Trip Verified | This is our second time flying Frontier and will not use it again. The seats are uncomfortable, and flights are always delay causing a big inconvenience in our travel plans. I do not recomend it specially if you have connecting flights (because of delays), they charge for absolutely everything (your seat, water and what not). Next time I'll choose another airline even if I have to pay a little bit more. We are not going to use vouchers the airline gave us because they are not reliable.

✅ Trip Verified | Portland to Denver. Our flight into Denver was an absolute nightmare. Their website was useless, we got charged a downgrade fee which seems absolutely absurd. Getting our bags checked in was impossible and the E boarding pass was a joke. Their inability to handle anything almost led to me missing my brothers wedding. I'll never fly Frontier again

Not Verified | I flew with Frontier several years ago and had a great experience. The flight prices were cheaper, but I don't remember feeling unsatisfied after my flights. Apparently the quality and customer assistance have gone way downhill in the past few years. My husband and I flew from Indianapolis to Las Vegas. The flight was fine, however, they nickel and dime you for every little thing, including water. The on-board flight staff were rude - one even yelling at a young child flying unaccompanied to "clean up her mess" and that "she does not operate as a maid service". The child had spilled some of her snack on the floor. She also had not parents to defend her. The flight attendant in question thought she was quite funny, making jokes the remainder of the flight, but I would like to say that her yelling at a young, unaccompanied minor was far from funny. The seats are uncomfortable and do not recline. There is no in-flight entertainment, which is fine. We were anticipating flying out the following week from Las Vegas, however, our flight was unexpectedly canceled only a couple hours before boarding time. No explanation was ever given as to why the flight was cancelled. Frontier left and entire plane full of people high and dry. The only 'help' offered was a refund of the flight plus travel vouchers OR up to $400 per person reimbursement for booking a new flight plus a small travel voucher. Sounds great, but honestly, the offer was trash. If you've never tried to book a flight the day of, flight prices are much higher than $400... especially when a plane full of people are all trying to book the same flights. Frontier so kindly offered to fly people out on Monday, but then mentioned that there was only 1 seat left (this occurred on a Saturday morning). At the time, when it became apparent that Frontier was not going to help anyone and people started to get angry, the staff members working the check in and baggages desks walked away and hid. They would not answer questions, they would not offer assistance. Eventually a couple came back out after the angry crowd died down and I was able to get some help. It was cowardly. I will never fly Frontier again, no matter how good the price or the flight times. It was an awful experience and I hope this review can save another person/couple/family from being stranded in an airport with no assistance offered by Frontier.

✅ Trip Verified | Philadelphia to Milwaukee. Absolutely horrendous on all accounts. Customer service is dismal and no one seems to care about us. I’ve been cancelled on my last 3 Frontier flights and ended up sleeping in the airport with no compensation other than a flight 3 days later. My flight is delayed again out of Philly and I have a feeling it will be cancelled as well. Do not fly Frontier, you will just be sad in the end and be left alone in the airport.

✅ Trip Verified | Our flight to Colorado was delayed an hour and a half. Seats uncompfy, no movies, had to pay for soda or water. I could live with this, but on our way back to orlando, the flight landed in Colorado springs and sat on the runway which we could see for an hour. Our flight was to leave at 7 it didn't board til 815ish. When we boarded we sat on the runway for 30 minutes only to turn back to the gate. We were given no explanation except that due to weather our flight was cxld. This was a lie. The pilot purposely sat on the runway to time himself out and blamed the weather so they don't have to compensate anyone. The next flight out of Colorado springs was 5 days later - it was a horrible experience. Do not fly on Frontier ever. I could say more but there isn't enough space for me to continue.

✅ Trip Verified | Indianapolis to Orlando via Washington. Wast of memory! It’s cheaper but in the end the most expensive! I got told at the check in my flight was canceled. I had to pay 500 for another airline. Then got a four hour delay I was stuck at the airport with no money. And frontier keep my money said they would reimburse me and I called and they will not! I’m a 20 year old girl I barely make enough to live I don’t have 500 just laying around Frontier I’m very disappointed! They gave me free vouchers? I wouldn’t trust them again.

✅ Trip Verified | Flew Frontier Airlines from Las Vegas to Denver. Worst experience I had. Flight was on time, then flight was delayed, twice we were given to different excuses for why one of them being the plane was needing of parts being flown in from Los Angeles. However when the part arrived they said the part was incorrect part and our flight was cancelled with no flights for 3 days or choose another airline same day and pay more than my whole trip cost for one way tickets. Also major cause for concern plane never moves and we board same plane that supposedly had a defective part at 5am instead of 1.30am.