Frontier Airlines

✅ Trip Verified | Chicago to Phoenix. The worst airline ever, they canceled my flight and gave 2 options take money back or wait a week for next flight. Mind you this happened to quite a few of the cheer girls as we were in Chicago for cheer competition and left us stranded with no help. I will never fly them again nor will I recommend them to anyone

✅ Trip Verified | My flight was cancelled and no way to reach the customer service. It has been six weeks and still no word of my refund. I don't have much to say than to advise people not to fly this Airline. I was told not to do it but i gave them a try and now I will never fly them again.

Not Verified | Orlando to Las Vegas. There are not even words for how terrible this experience has been. Our first flight got cancelled with no explanation. We were told the only option we had was to drive 2 hours to Tampa to catch another flight or wait 3 days for the next flight. Absolutely insane! They refused to refund us or put us on another airline or even give us food vouchers or a rental car. Got to Tampa, waited 6 hours for a flight. Got stuck in Denver for 11 hours with no accommodation. Got put on a flight to Salt Lake City (mind you we are traveling to California which means best case scenario they’re forcing us to make a 9 hour drive). Got on the plane and then they made everyone deboard and now we are delayed again. We’re going on 2 full days stuck in Denver with 3 kids. No food vouchers. No refunds. No explanations. Nothing. They have completely ruined our family vacation and we still have the return trip to worry about which I assume will be just as terrible. Somebody needs to do something about this airline. It’s absolutely not ok.

✅ Trip Verified | Frontier Airlines is such a disappointment. Let’s start off with how bad traffic was getting to LAX. Then arrived on time to check into my flight just to be told my flight was canceled. I was shocked and devastated! Frontier Airlines did not send notifications or emails out informing their travelers their flight was canceled. They offered three other options to accommodate for their letdown. I decided to take another flight couple days later. But going through the trouble of organizing my life & preparing for my trip just to be told it was canceled without any warning was pretty shitty. Now I understand why somany people complain about Frontier Airlines. Their fares maybe appealing, but their services are a huge catastrophe. Not to mention their airplanes lack WiFi service and the large carry-on fee they charge && lots of delays, which are long & also you find out at the last minute your flight will be delayed. If you can avoid flying with Frontier please do. I will certainly will.

✅ Trip Verified | Atlanta to San Diego. I was just told that because my initial flight from Atlanta to San Diego was delayed so much that I wouldn’t make it in time for my connecting flight. My only two options were to fly to Denver and stay overnight or fly straight to LA which also is awful because it’s still a two hour drive and I paid for a stretch seat.

Not Verified | Chicago to Phoenix. Never fly Frontier Airlines. (I am writing this on behalf of my granddaughter since she is a minor still stranded in Chicago) They canceled my granddaughter's flight home to Phoenix today from Chicago. She was going as an unaccompanied minor so they charge a lot to have someone make sure she gets on the flight safe and gets handed off to an approved person after landing. No phone call from Frontier to make arrangements to book her on a later flight, and there were open seats on flights later in the week. No one answered the customer service number for an entire day. Finally my oldest son drove to O'Hare to confront them. They refused to do anything other than reimburse 50% of her round trip ticket which they'll send in a week or two (maybe). Do you know how much it costs for a last minute ticket home which her parents now get stuck paying for since Frontier refused to get her home?! This is unprofessional, such poor customer service. Other airlines at least book you on a later flight and if they can't accommodate they book you on another airline with no extra charge. And this is not the first time this has happened to someone I know with Frontier. It's infuriating! How could Frontier Airlines strand a child and then say, oh well, your problem.

✅ Trip Verified | Cleveland to Tampa. I am extremely disappointed in Frontier today. My flight was cancelled the morning of departure. Leaving me with no options to fly home to work until Friday (4 days after my original flight). I was supposed to be back in Tampa 7/23 at 10:17am to make it to interpret for a client at a court hearing and meetings throughout the day. Instead, I was stuck in Frontier’s line for over an hour and on the phone for over another hour and forty-five minutes to try and remedy the issue. After a supervisor was put on the phone, my options were; (1) Rescheduled at no additional cost OR (2) Refund with no voucher. This feels like a slap in the face! Considering what I had gone through with Frontier all day and I am currently without a flight home. I am an elite member and almost always booked my flights with Frontier. I rely heavily on Frontier to get me to and from where I need to be if I’m giving Frontier my time, trust and money. I understand that while weather, mechanical and other situations may occur, I can’t wrap my mind around why it would take 4 days to get me home. My car is parked at the Tampa Airport and will be accruing charges. I am missing out on a full day of work today (and possibly 3 more days to come), can’t make money, incurring extra charges at the airport and paying extra for kennel/dog babysitting fees. This does not factor in the fact that I am now unreliable to my client and pets. After today, if Frontier truly wants my business and values their company - I hope they really pull through and let me and everyone who had to encounter what I went through today know how it’s reasonable that we’d have to wait 4 days for an available flight to get us home. I feel that Frontier does not value my time and business. This is absolutely horrendous.

✅ Trip Verified | My return flight from Orlando to Detroit was first delayed then it was cancelled without any explanation. I called customer service, they said the cancellation was due to unavailability of crew! I asked if they could book us on a different airline for the same day they said no. I asked if they could immediately refund us the funds so we could book another flight, they said no. I asked if they could give us food vouchers because at this point we had been at the airport for 5 hours. I asked if they could give us accommodation vouchers and yup, they said no! So now we are left scrambling to find a flight and accomodations. Frontier this is unacceptable! Never again will I fly with them.

✅ Trip Verified | Phoenix to Austin. Our flight was cancelled from Phoenix to Austin due to “weather” despite ALL other airlines continuing to fly. They would not rebook us on another airline. They offered us a flight on Thursday (this was a Monday). No apologies to us. I haven’t seen my dad in 3 years and this time with him was priceless, not to mention the $3000 in hotel fees. They cancelled the flight the night before and NEVER notified us. We would have started driving if they had. Frontier completely ruined our trip! I will never ever fly with them. Not to mention they try to double charge you for the seats with $17-25 to preassign your seats and the extra bag charges including $60 charge for a carryon. The worst customer service ever! The desk person had such a poor attitude and was completely unhelpful.

✅ Trip Verified | Raleigh Durham to Denver. The worst airline I have been on. I have had really bad experiences with frontier before but figured it must have been a bad day until this trip. I realize they can’t get flights out on time they don’t communicate with customers and make excuses of why the are delayed 2 hours but don’t leave until 5 hours after the original flight time. The ticket counter and gate people just run away and don’t make eye contact when your trying to get answers and then they don’t even try to make it right. Then finally after boarding we sit on the ramp for over an hour with them saying computer problems. This airline is a complete joke