Frontier Airlines

✅ Trip Verified | Jacksonville to San Jose via Austin. Our flight from Jacksonville got delayed. We landed in Austin, TX 10 minutes after the scheduled departure time for the second leg of the flight (also with Frontier Airlines). We were 10 passengers. Frontier Airlines did not wait for us. The next available flight out of Austin to San Jose was four (4) days later. All the other flights were full so they could not confirm us for earlier flights. We had no choice but to but to spend night at Austin, Tx and buy tickets with other airline the next day. Frontier will not compensate us for the hotel or other airline and they expected us to stay in Austin at our expense for four days. If you are retired and have money to spend on hotel/motel then go with Frontier. They will depart from the "origin" but will there is no guarantee that you will reach your destination in time.

✅ Trip Verified | Sacramento to Denver. Worst airline ever - avoid flying with Frontier, I have flown with a lot of airlines and Frontier has to be the worst, Spirit is even better than Frontier. On a recent trip Frontier managed to lose both our car seats on both flights from Denver to Sacramento and back again. "How do you lose car seats I asked the baggage attendant" her response, "Well they are just another bag." You tell that to a 4 and 5 year old at 2:00 in the morning, when we should have had them 3 hours earlier. I know Frontier is cheaper, but you get what you pay for, fly with another airline.

✅ Trip Verified | Austin to Reno. Would never recommend this airline to anyone! Such a terrible experience and horrible customer service. Stuff missing out of my bag, unzipped and stuff was falling out and broken luggage. To broke to afford to staff their beverage cart and the dirtiest plane I’ve ever seen. Worst experience ever.

✅ Trip Verified | Cedar Rapids to Denver. My flight was cancelled 3 hours before it was supposed to take off, due to mechanical problems. Although, the same airplane was still able to fly it’s later flight. After being on hold for an hour and half I was told that the next flight wasn’t going to be until Thursday (my flight was Monday). I then had to speak to a supervisor because the first agent didn’t help at all. I was put on another flight the next day and that flight was late. I got no reimbursement even though I was out of work for a day. Please do yourselves a favor and never expect that frontier will make it right when they screw you out of a flight home. They are unreliable and they have the worst customer service.

Not Verified | Atlanta to Los Angeles. Frontier Airline is the most disgusting and unprofessional airline of them all I'm convinced. After having our flight delayed minutes before we were scheduled to board and after waiting 2 hours, we learned our flight has been canceled. Their refund policies are horrible and cover little to nothing when it comes to booking another flight. If I were you, I'd stay far away from Frontier as my family and I are not the only ones to have endured this. Also their staff is extremely unprofessional and don't even pretend to be interested in helping you figure out your issue. As I stated before, please avoid this airline. It'll save you a lot of time, money and energy.

✅ Trip Verified | Orlando to Philadelphia. Awful experience first our flight got delayed for more than 2 hours, when we finally got to board plane as soon as we got in the flight attendants had awful attitudes towards people asking questions, but what was really the worst part was the fact that every time the bathroom door was open a nasty smell would take over the whole plane. When we finally arrived 2 of the flight attendants were by the door covering their noses because they couldn’t handle the smell either.

✅ Trip Verified | Orlando to Las Vegas. We were schedule to fly at 6:00 am and it’s 7:40 am and we were told we are waiting for the Pilot - really? We woke up at 2:45 am to be on time for our flight, have reservations and a driving trip in our destination and who cares, right? This is my second and last time booking a flight with Frontier Airlines. Pathetic airline.

✅ Trip Verified | Minneapolis to Trenton. Flying in and out of Trenton was a breeze! All of Frontier Airline staff were pleasant. We did have. 40 minutes weather delay on our return trip but time was made up in air and we landed within 10 minutes of our original arrival time. I would definitely fly Frontier again as well as recommend to family and friends.

✅ Trip Verified | Las Vegas to Atlanta. I don’t usually leave bad reviews, but this experience was so terrible and the customer service was so bad that I want people to know before making the mistake of booking a flight with Frontier. First, we arrived to airport and checked our bags in through the kiosk. No signs saying that if you check in at a certain time you can’t check in your bags, nothing on the kiosk saying that either. They just charge you for the check in and then tell you at the counter you missed the cut off to check bags on. The staff wont make note, even if you complain that the airline allowed you to pay the additional charge knowing you missed the cut off. Then when you call customer service they tell you they can’t refund your money for the charge because you checked them in at the kiosk and the attendant didn’t make note of it. Also, the staff on the plane was rude. It was an early flight but they all had attitudes and at this point we weren’t upset because we hadn’t realized our money would not be refunded for the bag check. We missed the cut off by 2 minutes waiting in line. The plane was freezing and the snacks that you pay for are less then adequate. The only reason we were booked on this flight was because we bought a package vacation and I figured I would give the airline a chance, even though I had not heard of it.

✅ Trip Verified | Chicago to Cancun. Service for this airline was horrible. Our flight was delayed 2 hours just for them to tell us it was cancelled. After that we had to wait over an hour and half just to retrieve our luggage. By far the worse airline I have ever taken. Do not recommend for anyone!