Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3600 reviews
2/10
3 star Skytrax Rating
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1/10

"a horrible experience"

(United States)

Trip Verified | Our flight to Colorado was delayed an hour and a half. Seats uncompfy, no movies, had to pay for soda or water. I could live with this, but on our way back to orlando, the flight landed in Colorado springs and sat on the runway which we could see for an hour. Our flight was to leave at 7 it didn't board til 815ish. When we boarded we sat on the runway for 30 minutes only to turn back to the gate. We were given no explanation except that due to weather our flight was cxld. This was a lie. The pilot purposely sat on the runway to time himself out and blamed the weather so they don't have to compensate anyone. The next flight out of Colorado springs was 5 days later - it was a horrible experience. Do not fly on Frontier ever. I could say more but there isn't enough space for me to continue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Colorado springs
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was canceled"

(United States)

Trip Verified | Indianapolis to Orlando via Washington. Wast of memory! It’s cheaper but in the end the most expensive! I got told at the check in my flight was canceled. I had to pay 500 for another airline. Then got a four hour delay I was stuck at the airport with no money. And frontier keep my money said they would reimburse me and I called and they will not! I’m a 20 year old girl I barely make enough to live I don’t have 500 just laying around Frontier I’m very disappointed! They gave me free vouchers? I wouldn’t trust them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Orlando via Washington
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled with no flights for 3 days"

(United States)

Trip Verified | Flew Frontier Airlines from Las Vegas to Denver. Worst experience I had. Flight was on time, then flight was delayed, twice we were given to different excuses for why one of them being the plane was needing of parts being flown in from Los Angeles. However when the part arrived they said the part was incorrect part and our flight was cancelled with no flights for 3 days or choose another airline same day and pay more than my whole trip cost for one way tickets. Also major cause for concern plane never moves and we board same plane that supposedly had a defective part at 5am instead of 1.30am.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst flying experiences"

(United States)

Trip Verified | Denver to Phoenix. Frontier continues to be the worst flying experiences I have ever had. The last 3 times I've flown with them, they delay the flights by 3-4 hours due to plane maintenance. Today I reached out to the airline customer "care" and after literally saying "there is nothing we are going to do for you" when I asked for a refund, she also decided to hang up on me when I told her I'd like to speak to a supervisor. The level of disrespect and lack of care for their customers is unacceptable and I will never be flying Frontier again and will share my experiences and warnings to everyone I know. If you dont want to lose customers, you shouldn't treat them like garbage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Frontier again"

(United States)

Trip Verified | Our first flight to Vegas was delayed for hours. We didn’t fly out of Tennessee until after 10:00 pm. We were supposed to take off at 8:45 pm. There was a loud and obnoxious woman that proceeded to get drunk and kept yelling loudly how upset she was and making vulgar comments. When we finally boarded the plane, they intended to let her fly. They ended up taken her off and she freaked out and caused more of a delay. When we were boarded I has paid a pretty penny to pick my seat, pay for my luggage, and to have priority in loading the plane. That didn’t matter, everyone boarded in front of me that was not with kids or needed help. The same thing happened on my flight back from Vegas to Memphis. Priority is a way for them to get more money and not keep their endof the bargain. There needs to be more flights offered from Frontier to go back and forth from Vegas. It’s one time in three days and an offer of one flight time is ridiculous. I will never fly with Frontier again nor will I share a good review.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMemphis to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"everything is a charge"

(United States)

Trip Verified | Staff and Flight crew on way to Cancun were very nice. Seats terribly uncomfortable. Bring your own drinks and food as everything (except water) is a charge. On way home, from Cancun, we were told our personal bags would have to be paid for (Chicago did not make us do). We were told by Cancun personnel "you can pay or you can't bring back with you". I spoke to manager who reinforced this information. We were forced to pay $90. I contacted the company and was told "they do not offer refunds". Very disappointed. I had checked and measured bags prior to flight. I was hoping for resolution and a refund but it does not seem Frontier Airlines is interested in customer services and satisfaction.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Cancun
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Thank you Frontier"

(United States)

Trip Verified | This is all about compassion for medically/disabled folks and airline policy. Jennie is only 44, left the hospital against doctors orders and made it to the airport to fly home to Denver. Frontier customer service stepped up and helped her the entire way. They even reduced her bag fee, got me on the phone when her CC didn’t work to pay for it. I thought a positive review was needed. Kudos to the customer service/ticket person who compassionately helped her. Thank you Frontier ... Customer service is key!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not fly with them again"

(United States)

Not Verified | Oklahoma City to Orlando. This airline is horrible they canceled my flight all day to Florida and then my flight back to OKC was delayed 3 hours. I sat and watched other flights go out but the one my family and I were going to be on. Will not fly with them again. They had us board in MCO and sat there for a while and then deplaned us for 45 mins.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOklahoma City to Orlando
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Frontier again"

(United States)

Not Verified | Denver to Providence. Our flight was delayed from 11:59 pm to 2:15 am without a reason, we boarded the plane at 2:05, they didn’t give the safety review until 2:45, and then at 2:53 am they announced that something was wrong with the computer and they had to call management. The seats are very uncomfortable, the staff has been nothing but rude and the lack of concern for the schedule people are on to catch other flights is despicable. I will never fly with Frontier Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Providence
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"nothing but false hope"

(United States)

Not Verified | Milwaukee to Las Vegas. I had a trip planned to Las Vegas and the airline cancelled the flight just hours before we were scheduled to leave. Their reason for cancellation was "Air Traffic Control" and they cannot do anything to fix that other than reschedule through their airline. After being on hold for over two hours to solve the problem, they were able to reschedule a flight for the next morning, which was not direct, like our original booking had been. This was still a pathetic "fix" to our problem. Upon leaving for the new flight, they cancelled it yet again. Their customer service is absolutely worthless. I will never fly with this airline again, nor will anyone I know. They have taken our money and have given us nothing but false hope, excuses and a lack of respect for the company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilwaukee to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no