Frontier Airlines

✅ Trip Verified | My experience with Frontier was far more than disappointing, unprofessional, distasteful, and uncompassionate. Both my departing and return flight had well over 6 hour delays that left ultimately my return flight to be cancelled. I was not provided enough time to properly identify another flight that would allow me to make work, pick up my children, or even save me from spending revenue I had no intentions on spending. The voucher provided to inconvenienced flyers did not cover airfare, travel by cab, parking compensation, and hotel which should have all been taken care of by frontier. My extensive delay for my departing flight lead me to not only have to stay out of town longer because I missed a business meeting but it also caused me to lose out on a major business deal - Which I was not efficiently compensated for. I spent almost 700 additional dollars in hotels and 300 extra in a car rental while Frontier only provided close to a $250 credit. Trying to get a hold of someone in customer service on the phone is a joke and the Frontier workers lack knowledge and are extremely unprofessional. I will never fly frontier again!

Not Verified | The original flight 982 to Orlando, Fl was to depart Memphis, TN at 1150am. Yet we are still here waiting to depart and it is 3:00pm. I received the following departure notification changes of 12:55 pm, 1:35pm, 2:10pm, 2:45pm and now 3:30pm. Not only is this an inconvenience to me but I'm also traveling with an infant. Everyone knows how fussy a child can be especially waiting all day. I have spoken with one customer service agent and was informed if the flight is delayed due to mechanical issues we (everyone) on the flight would be refunded and continue with the flight since we were already checked in. Now I speak with another agent and I was told that information isn't true. They all need to be on the same program of information and they should have another airplane available to put the passengers on. I will never fly Frontier again and I will not recommend this airline to anyone. This is totally unacceptable. No backup planes and the next flight to Orlando is tomorrow. I will pay the extra expenses to avoid this.

✅ Trip Verified | Horrible, horrible airline. I should've listened when friends told me not to fly with them. Will NOT be making that mistake again. My friend and I are flying to see another friend in CO. I paid for first class seating immediately next to each other. Then two hours before our flight (which is at midnight) they just decided to cancel. Either $500 in flight vouchers (like I'd ever want to fly with them again) or we had to get on a cheesy, slow website to book our own tickets out, and they will send us a check for up to $400 for the cost. Because so many people were trying to get their flights it was a scramble to get one before it booked out. Now my friend and I arent even on the same flight, and are arriving at completely different times. We didn't even get the worst of it. An elderly lady got stranded due to their apathy and selfishness, since she couldn't afford the $400 upfront and was thousands of miles away from home.

Not Verified | Washington to Reno via Denver. They cancelled my flight a few hours prior to departure and would not protect me on another airline. Their next flight was 2 days later, so that wasn't an option. (They said they don't have an agreement with any other airline.) So my last minute booking on another airline cost me an extra $300 and I got home 6 hours later. Was travelling with a new puppy, which made it more difficult for me. My careful planning was for naught. They were uncaring to boot. Never again.

✅ Trip Verified | Denver to San Francisco. Do not fly Frontier!! I had a flight from Denver, CO to San Francisco, CA before heading to Thailand. My flight to San Francisco was delayed because of lack of cabin crew which they had to fly in from another state. Because of this, I missed my flight to Thailand and had to purchase another ticket. First off, I called once and the woman said they could issue a voucher, but I had to go to the ticket counter. At this point I was going to security to go to my new flight abroad. Upon arriving to the ticket counter at SFO, the manager told me I needed to call again to get approval. On this call, she informed me I could only get a $50 travel voucher because my flight was only delayed a minute when it was really delayed an hour!! Don’t fly with them! It’s worth paying more to travel with more comfort and deal with nicer people who probably don’t hate their jobs.

✅ Trip Verified | Charleston to Trenton. First time flying with this airline and it will be our last. Our flight had a few delays - first was 30 minutes because the arriving flight was delayed then another 30 minutes because they wouldn’t allow a customer to fly with his medically supplied breathing machine (he flew to CHS from TTN via Frontier and now they are denying him). Once we were finally on board we sat on the plane for an hour and a half while they repaired a hinge on a water door. After complaining about the wait on the plane and most passengers were hungry they finally gave us one free granola bar to eat. This airline has no complimentary snacks or drinks. We finally arrived 2 hours late. I had to cancel my rental car because they closed before I could get there. Had to use a vehicle not roomy enough for a family of 5 for an eight drive the next morning. They only offered $25 off on my next flight. Also the seats have no padding compared to other airlines and they charge for carry on luggage. Also, our return flight home was delayed by 30 minutes. Never again will I use this airline.

✅ Trip Verified | Washington to Phoenix. By far the worst airline, not only is the aircraft older but the flight attendants even though the uniform is very posh/professional they have bad attitudes. One customer asked for a blanket, the attendant was rude and answered very quickly "we don't have blankets" not unfortunately, I am sorry we don't have blankets-- mind you this is after a 2 hour boarding delay full of drama! The incoming flight that got off the plane had all kind of drama causing my flight boarding delay and the previous pilot got off that plane with a stressed out appearance! There was no order of conduct with boarding and the lady that announced the boarding detail was foreign and hard to understand. I was on a straight flight to Phoenix however the plane stopped in Denver to pick up more people and I stayed on the plane the attendants were rude and rushing; I could barely get to the restroom. This airline is outdated, no internet, no inflight entertainment, no snacks free of charge, unfriendly, uncomfortable, dirty. I would not recommend them, I would suggest spending a few more dollars for a piece of mind. This was also my children first experience flying I will never pay for tickets and fly with this airline again.

✅ Trip Verified | My flight from Savannah to Philadelphia was cancelled with no notice whatsoever and no stated ability to get me on another plane. The money involved in the flight was not the only loss. I'm missing a friend's departure completely. The manager was unsympathetic and unaccommodating. Frontier was the only airline to choose not to fly out due to weather on the east coast and they still refused to pay to transfer the passengers with immediate needs to Americans Airlines, which had seats available. Some of the other passengers had to be at work tomorrow, while one woman was hosting an entire conference tomorrow night. The soonest they offered to get us there was Wednesday, flying out from other states. Do not fly with this airline. They do not have the connections to help you get from one place to another when their airline falls short. I've cancelled all of my plans, some without refunds, and filled out this review, all while on hold with Frontier's customer service.

✅ Trip Verified | Jacksonville to San Jose via Austin. Our flight from Jacksonville got delayed. We landed in Austin, TX 10 minutes after the scheduled departure time for the second leg of the flight (also with Frontier Airlines). We were 10 passengers. Frontier Airlines did not wait for us. The next available flight out of Austin to San Jose was four (4) days later. All the other flights were full so they could not confirm us for earlier flights. We had no choice but to but to spend night at Austin, Tx and buy tickets with other airline the next day. Frontier will not compensate us for the hotel or other airline and they expected us to stay in Austin at our expense for four days. If you are retired and have money to spend on hotel/motel then go with Frontier. They will depart from the "origin" but will there is no guarantee that you will reach your destination in time.

✅ Trip Verified | Sacramento to Denver. Worst airline ever - avoid flying with Frontier, I have flown with a lot of airlines and Frontier has to be the worst, Spirit is even better than Frontier. On a recent trip Frontier managed to lose both our car seats on both flights from Denver to Sacramento and back again. "How do you lose car seats I asked the baggage attendant" her response, "Well they are just another bag." You tell that to a 4 and 5 year old at 2:00 in the morning, when we should have had them 3 hours earlier. I know Frontier is cheaper, but you get what you pay for, fly with another airline.