Frontier Airlines

✅ Trip Verified | Just when I thought it couldn't get worse with this airline, my first official flight with Frontier was from San Diego to Denver. It was delayed 5 hours and not one person was accommodating or helpful while we continue to get the run around as to why we couldn't fly. Flash forward to today, my flight from Denver to San Diego got delayed for over 2 hrs and then cancelled. There was no compensation due the plane being struck by lightening. I was forced to pay $460 to book another airline just so I could get home to my son. The next available flight...2 days away. I will never use Frontier again!

✅ Trip Verified | Raleigh Durham to LAX via Kansas City / Denver. Have flown the first 2 legs of my trip today and my first time on Frontier. Both of my flights were on time and serviced as promised. Yes they nickel and dime you for extras but if you don’t need them, why pay for them? I am very pleased so far. I have 2 more trips on Frontier within the next month. I will review those too for consistency.

✅ Trip Verified | Las Vegas to San Francisco. This is the worst airline experience i ever had. My flight time was 12.15 pm but I am still in the flight waiting. The pilot says they have no idea about the delay it can be 6 - 8 hrs. Worst is that they made us sit inside the airline for more than an hour now. The staff and very rude anddont even provide food and water. They are charging for water even after delaying the flight for so many hours. The ac was not working properly so the pilot says close down your window shade and rest coz the temperatures are 107 degree outside. They didn't lower the ac temperatures. Bottomline is we are still waiting for our flight to take off as I am writing this review. Just now they announced that passengers should take another flight and they have no idea when they will fly. Attached are some pictures of passengers leaving the flight.

✅ Trip Verified | We had a fight booked from San Jose to Denver on June 28, 2018, due to depart at 11.08am. On the morning of the flight we were sent a message that the flight was delayed by several hours. When we did arrive at the airport, we were then told the flight had been cancelled and that Frontier had no plans to fly that route now for 3 days. Counter staff were not very helpful, directing us to a 1800 number, where the menus offered did not match our circumstances. Eventually we were given a printed sheet that said the airline would offer us a refund or $400 per person towards the cost of an alternate flight with another airline for the same route within 24 hours. Eventually we were able to secure seats on SouthWest Airlines for a flight 5 hours later. I submitted the request for refund on 9 July, which was acknowledged by an Auto-response giving me a Reference number and promising a follow up email as well as a check for reimbursement to be mailed within 30 days. So far I have heard nothing by email or post. As it is very difficult to find a number to call, I posted a request on the FlyFrontier page on 15 August and still have had no response.

✅ Trip Verified | Orlando to Las Vegas. Horrible airline! They canceled my flight without emailing us. We get to the airport and the next flight is in 48 hours. No help trying to reroute you because an employee told me they are a discounted airline so have no obligation to reroute or provide hotel stay. Supposedly The reason was not controllable because the crew timed out due to the cancellation of prior Colorado Springs flight due to weather. I honestly don’t know what weather could be end of July. Very unreliable. We had to get home so paid $2700. Frontier refunded our original $1000 but still out of pocket $1700. I heard this happens all the time. Try to save money and ends up costing you just as much as first class on a reliable airline

Not Verified | Denver to Providence. Worst airline I've had to fly with. Prices are good but that's about it. The last three flights I've had with them, there has been some issue that warranted a delay. I understand that things happen, but it seems like it's more of the rule rather than the exception here. I'm really broke so I'll more than likely have to deal with their ineptitude another time. If you can afford a slightly more expensive ticket, do it. Avoid Frontier if at all possible.

Not Verified | Raleigh to Houston. I will never fly Frontier again. I understand there can be difficulties but today was a disaster. Instead of leaving us sitting in the lobby they decided to board all of us onto the plane and leave us sitting for 2 hours. And gave us one excuse after another. Two hours later we arrive at our destination to delayed again. Never again

✅ Trip Verified | We had a nonstop flight booked to leave Milwaukee on Aug 10th at 5:30 am and arrive in Denver by 7:07am. After arriving at the airport at least 1.5 hours prior to our departure time (as recommended by Frontier) we received an email alert that our flight was delayed until 8 am. As we slept at the airport, we received another email alerting us that we were awaiting the arrival of a plane from Denver and we would not be leaving until early afternoon. The airline gave each customer a $10 food voucher for 8 hours of our time! Wow! We remained optimistic that the airline was just having a bad day and chalked it up to “better safe than sorry”, and our return flight would be fine. NOT! We were scheduled to leave Denver in August 17th at 8:07 pm, arriving in Milwaukee at 11:28pm. We received the email alert that our flight was delayed after we had already returned our car rental, stranding us at the airport for 5 hours. This time we received a voucher for $15. Fellow passengers shared stories of missed weddings, needing to purchase rental cars as a result of the delay etc.., When we were finally called, the hostess told all of us that if we didn’t Board in 30 minutes, the flight staff would “time out” and the flight would be cancelled; inferring that it would be on us, if the flight got cancelled, adding to everyone’s, already high, stress. I pray that we take off and don’t get cancelled and want to warn everyone. Do not fly Frontier, this seems to be very typical business for them.

✅ Trip Verified | Denver to Minneapolis. This airline is a joke. We were three hours late, had to switch planes and they lost my bag. I understand that things may not go smoothly and I was fine until they lost my bag. They cannot even contact MSP to get them to pick up the phone to see if it came in. I am not getting my bag back anytime soon. Going to a wedding and I have nothing. “These things take time”. That is what I was told, a no wonder. Frontier cannot even call Frontier and get someone to answer the phone. What a joke of an airline. Never again!

✅ Trip Verified | I was scheduled to depart from Memphis and arrive in Orlando, and Frontier made my experience hell on earth! I was already dissatisfied that I had to pay for my carry on and on top of that the plane was delayed. I sat at the airport for 3 hours before anyone at Frontier informed us why we were waiting. 2 hours later we were told the flight was canceled! They were completely unprofessional and disorganized. Before the flight was canceled there were Frontier employees walking around, laughing and not doing anything . Once the flight was canceled they all disappeared and only one lady stay to help the hundreds of upset passengers. They said the would send of a voucher which I never received. Lucky I got ahold of someone in corporate who was able to book me another flight with a different airline (Sign of relief). Never will I ever recommend or fly with frontier again. Yes it’s cheap but it is not worth the trouble! Especially if you are pregnant or traveling with small children.