Frontier Airlines

✅ Trip Verified | Calgary to Salt Lake City via Denver. With the understanding that this would be an "economy" experience, I took my first (and last) flight on Frontier airlines. While I expected less leg room and not much by the way of entertainment, my experience was damaged by inconvenient booking, the barrage of "nickel and dime" expenses, and the disregard for any actual schedule. While booking my flight online, I had to call Frontier as it would not allow me to purchase a ticket with a connecting flight to SLC that did not require sleeping in the airport overnight. Long story short, after being on hold for 25 minutes, I was told I had to purchase each leg of my flight separately. So, I had to pay twice as much in taxes and fees to avoid an overnight layover, even though a much more convenient layover (1 hour) was available. From the time I booked my flight I had to navigate through the constant calls to upgrade and spend more. On the flight itself (delayed 45 minutes), the flight attendants were terse at best, drily suggesting to the packed flight that an exit row seat could be available for a $50 upgrade. During the flight, the flight attendant gave a loud, "hard-sell" pitch for a Frontier credit card that lasted at least 20 excruciating minutes. This was a late-night flight with crying babies trying to rest, and the sales pitch was simply unbearable. I felt like was trapped in a timeshare sales event. Knowing I could possibly miss my next flight to SLC, I sprinted to the gate and barely got on the plane in time, only for the plane to sit at the gate for 45 minutes. With no time to eat, drink, or use the bathroom, I was hungry, thirsty and uncomfortable. How unfortunate that even a snacks or drinks are several dollars each. While I know Frontier isn't responsible for the two crying babies near me, the large guy "manspreading" into my space, or the terrible turbulence, these things, combined with the delays, aggressing selling, and poor service, made for a pretty bad experience.

✅ Trip Verified | Raleigh to Syracuse . My first time ever flying. Frontier was not bad at all. Ive seen a lot of negative reviews but dont like to judge until Ive tried it for myself. Everything was fairly easy for me. I did not have to check in through the long line. I checked in through my phone and had my boarding pass already. I had a personal bag and that was free. Seat was not bad and i had a lot of leg room since Im only 5'2. Ride was smooth. The only thing I can agree on is the customer service phone number take forever to pick up. The trays were small, but I barely used it so it didnt matter. There is no complimentary snacks or drinks except for water. You have to pay for carry-on per trip. There was a delay but thats normal. For the flight being only an hour and 30 mins, I didnt need snacks. I made my trip simple. Overall, I would fly with them again.

Not Verified | Detroit to Orlando. Worst airline ever! Our flight was delayed an hour then 2 hour then 4 hour then 6 hours because of maintenance. Our flight was supposed to leave at 2:13pm. We left at 8:30pm, all they did was give us 15 dollars for food. You can't get a meal at the airport for 15 dollars. Frontier Airlines don't care about you and they they don't have extra planes. Flying cheap is not worth it.

Not Verified | Dallas to Denver. Not worth it. You really do get what you pay for with Frontier. This is the 5th flight, maybe more, that it has been delayed. We should up 2 hours early, to wait 4 hours more. Our flight was set to leave at 5:24AM and it still hasn't left yet. Its supposedly leaving at 9:30AM now. I call customer care, no reason given and no apology or compensation. I should be home.

Not Verified | San Francisco to Las Vegas. The most horrible flight experience I had was with Frontier airline, horrible customer service and inconsistent departure time. Never ever fly with Frontier Airlines again. They revised the flight 8 times and made us rush to airport for early departure and then flight delayed for 5 hrs. Please stay away from this airline! These people should learn to respect people’s time and know how to address customer’s concerns! We recived zero support from their customer service after all the changes they made to our travel time!

✅ Trip Verified | Do not send kids alone with Frontier Airlines, especially if they don’t have a way to communicate with you. They charge a lot and they didn’t bring my son to the area to pick up the kids (Meeting area). My son is old enough to call me and that is how a knew he was waiting for me in front of the gate. It took me 1 hour and 20 minutes to get to him and when I got there nobody was with him or ask me for an ID, I just walked out with him.

✅ Trip Verified | Raleigh to Houston. Ticket was very reasonably priced. The plane was clean and boarding was organized well. The staff was friendly and courteous and the pilot and flight attendants greated passengers with a smile as we left. It was my first time flying Frontier and I will definitely fly with them again.

✅ Trip Verified | Los Angeles to Atlanta. My children and I were treated with the utmost disrespect at the ticket counter in Los Angeles. We have no learned this is a common issue in this area. My advice is save yourself the hassle, pay the extra cost and fly with an airline that believes in creating a positive, fun experience and environment. My children and I will never forget this day.

✅ Trip Verified | Denver to Tampa. After a 3 hour delay the flight was canceled, I get it. But I was then told I could fly out in two days, nope that flight was over booked and we got set back another day. The night of the canceled flight, the people at the ticket counter were rude, condescending and of No help! One lady had No clue what she was doing and the guy I spoke to was an ass. We were told we could pay for another flight on another airline but, wouldn't get our refunds for 7 days. They acked like everything was going to be ok because they gave us vochers Only to be used with Frontier, so we shouldn't be mad. Keep your vouchers, I will Never fly frontier again..Ever! Their customer service is absolutely awful, the seats are uncomfortable and nasty. I dont understand how they stay in business! The money you may save using them is Not worth the hassle, rudeness or discomfort at all!

✅ Trip Verified | Columbus to Salt Lake City via Austin. By far the worst airline I have ever flown with. Our first flight to salt lake was supposed to leave on Aug 19th and got cancelled. Our next flight was scheduled for the 21st and we actually made it on board and sat there for over an hour before they cancelled it. The ticket counter lady basically told us to go to hell, the $400 per person we were supposed to get didn't work, and once again there were no more flights going out that night! When we booked different flights through another airline on the website we were told to use, it only booked my husbands ticket and not mine, but still marked the seats I was supposed to have as taken so I can't sit next to him on the way home. I could get into the work I missed because of this, but that's another story entirely..