Frontier Airlines

Not Verified | Kansas City to San Francisco. We had a personal emergency the day before our flight and tried to use our travel insurance to cancel the flight. Well, we found out that travel insurance covers things like natural disasters and terrorist attacks, but does not actually enable you to cancel the flight like the marketing suggests. With crazy baggage fees (have to pay for carry on as well as checked bags) our ticket ended up not being the great deal we thought it would be. On top of that, to cancel the flight so they can sell the seat, there's a $99 fee just to give you a small partial credit that has to be used within 90 days. When I called in, customer service was rude, condescending and totally dismissive. Reading from a script - it's like speaking with a robot. Wish I would have read reviews before booking and wasting my money. We have a newborn so we definitely can't afford. Will never fly Frontier.

Not Verified | Our flight was cancelled and the unhelpful employee at the front counter through a piece of paper at me with directions on rebooking with another airline. He offered no help whatsoever. Of course rebooking our flight on another airline cost us 1000 to rebook. They gave us vouchers which only covered 800 of it. So because of them I am out an extra 200 plus dollars. Will never fly them again. Terrible service.

✅ Trip Verified | Chicago to Orlando. My family's vacation was all screwed up because Frontier kept delaying our flight out from Chicago to Orlando. Happened 3x before they canceled the flight 6hrs prior to departure time. They rebooked us on a flight the next day that literally left us only 10hrs of a stay at our hotel before we had to leave for our cruise. I had to rebook our hotel and car rental because of their canceled flight. Had I booked the flight the day before our cruise and all this happened, we would've missed our entire cruise. Then they give a voucher for $200 pp as an incentive - so I'm looking at flights to Vegas. They only offer a straight flight at 9:30pm or midnight and everything else took 20hrs to get there - like what airline would send you to Boston from Chicago before you fly to Vegas? And 20hrs?!?! I'm only going halfway across the country, not the world. When we arrived at Orlando, one of our luggages didn't make it on our flight because it got mixed up with another one - I go to customer service at MCO and how about this lady told us our luggage will arrive the next day in the evening. At this point, I lost my Jesus because our cruise was the next day and she couldn't do anything about it. Another thing, every airline I've used would have your checked luggage on the belt right where you get your tickets. Not Frontier - you have to walk to a separate area with your luggage. Employees are as dry as can be with the exception of 1 flight attendant. The only positive about my entire experience is the pilot on our way back to Chicago from Orlando - best landing ever and he got us thru a storm.

✅ Trip Verified | Providence to Myrtle Beach. Had the enjoyable experience of finding out just how little Frontier values there customers this past Labor Day weekend. My return flight from Myrtle Beach to Providence was cancelled (which I see they do all the time) becuase of “enviromental damage” which Frontier explained to me was likely caused from hail. Because that issue was deemed “out of their control” they only gave me two options, reimbursement or rebooking. Rebooking my flight would be fine, but they dont fly often enough so they expected me to stay another two nights away from home before they could get me on a flight. They wouldn’t help me find another non-Frontier flight home, they wouldn’t help me find a place to stay for the two nights, they wouldnt’t help me rent a car so I could get around, they wouldn’t help with anything. The reimbursement option was a joke as well, as I had paid 286.95 for my flight, and they were only willing to give $83 back. Truly pathetic customer service. Never fly with this airline, as the saying goes, you get what you pay for. An extra $100 or so is worth it to avoid this mess.

Not Verified | Nothing to eat or drink unless you have a debit or credit card. No room in the most uncomfortable seats ever made. They are hard, tiny, and painful to sit on for a cross country flight. But, the worst part is that after paying to check one bag, they lost it. So now I'm sitting in Utah almost 2000 miles from home with no clothes, medicine, hygiene products, dress and shoes for my daughters wedding and my daughters wedding veil. And now trying to reach someone by phone to find my bag is a joke. I wouldn't recommend this airline.

✅ Trip Verified | Colorado Springs to Minneapolis. We were delayed going to Minneapolis by over 4 hours due to some malfunction on the plane. (I’m thankful they were taking precautions to keep all of us safe.) But then our flight was completely cancelled on the way back with less than 12 hours notice. They didn’t have any other flights going to CO for days! I was forced to use another airline to get home and spent twice as much on a last minute one way ticket as I did on the original round trip ticket with Frontier. I was not impressed. Saving a few bucks on my original ticket ended up causing me a lot. Live and learn I guess. Another thing that should be noted is their “trip protection”. In May of this year I booked tickets for my mom and dad to come to town for the birth of my son. I brought trip protection in case baby decided to come early. At the time my husband was deployed and I had 4 other small children at home, so it was important and necessary for my parents to be there to help me out. I ended up needing them earlier but I found out that the trip protection offered (that I purchased!) is only for certain emergencies and apparently helping a deployed spouse give birth is not one of those emergencies. Ridiculous. So I had to buy my parents new tickets and got a very small amount refunded to me for the other tickets.

✅ Trip Verified | If you are looking for an airline that will delay/cancel, require you to spend endless hours waiting, to finally put you on a plane, keep you there for a long period, only to have you get off, wait in terminal, then again board, wait more than 30 min on runway, with no compensation, this is the airline for you! My all in delay time was 14 hours! While I watched all other airlines have zero issues leaving the airport. Only positive: the overwhelmed staff were super friendly despite the barrage of upset passenger's.

Not Verified | Omaha to Las Vegas. This trip to Vegas was booked months in advance (it would of been my first time there.) The day of the flight, we arrived 2 hours prior, had our baggage fees already paid (did so the day before on the app), we checked our luggage and went on our way through security, to the gate. The plane arrived on time to take us, those passengers de-boarded rather quickly and before I knew it, it was time to board. Which is a pretty quick process. Everyone got on, they did the usual security and safety stuff. We belted up, and the plane moved backwards about 15 feet. And stopped. We then find out there's an issue. So we wait, and wait. After about 45 mins were all asked to de board, and take our stuff. Never a good sign. We then wait again. About 2 hours. Flight cancelled. We are now responsible for re booking on another airline, and they will "refund" us up to $400.00. What? Last minute tickets were over $800 a piece. Really? So we were spending an additional $800, after refund, for a trip we already paid for. We also had the option to be fully refunded - and cancel our trip. Seeing as we couldn't get out of Omaha to Vegas for the next few days, and only had 4 days for this trip due to work schedules, we opted to cancel. Super disappointing. But really? These are you only options? How about re-booking your customers at your cost? None of us were late for the flight. None of us caused the plane issues. We were all in accordance of your policies. But we get punished by having to spend even more? What about the kids flying solo? What happened to them? I'm not even upset there was an issue with the plane. Things happen, I get it. What i'm upset with is the absolute lack of integrity and customer service. Once the flight was cancelled, it seemed Frontier washed their hands of us. The "It's not my problem" attitude from all levels is disgusting to me. We had to go out of our way to get our money back. Why isn't this done immediately? We took the time to fill out all forms online and submit them, it wasn't until someone, with Frontier, responded back to our FB message. (YES! FaceBook message - as you can not get anyone on the phone) with a response on our next steps - and this was 6-7 days later. You have to beg them for your money back, but they had no issues taking it right away when booking, or paying the ridiculous checked bag and carry on fees. We also received $500 in vouchers a piece that I could care less about since we wont use them, but they act like that's a gift from them to us. I've had flights cancel on other airlines before, but never have I had an experience like this. Hey Frontier, here's some advise, if this is how you're going to do business and how you're going to treat people, put a disclaimer on your website that if the flight cancels we are responsible for re-booking at our cost. Reading these reviews, its a very common thing. I won't fly Frontier again. And I still haven't been to Vegas, as I used all my vacation time for this trip, just to see the inside of the airport, that's in the same town I live in. Thanks for nothing Frontier.

Not Verified | Phoenix to Colorado Springs. If you enjoy being nickle and dimed to death, this is the airline for you. You pay for everything beyond the right to sit in the most uncomfortable seat imaginable. Pre-selecting a seat, carry-on bag, checked bag, any kind of food or drink (except tap water) all require an extra fee. And God forbid you should decide to choose a seat or bring a bag after you book, you get the great privilege of paying extra. Strangely enough, at least for my flight, it was cheaper to check a bag than bring a carry-on bag.The closer you are to the plane, the more you pay. If you want one of the "stretchy" seats you pay $20 when you book, $25 after you book, and $50 once you're on the plane. I'm only 5' tall and I've never before felt that I needed more legroom until my flight on Frontier. My experience was so bad that for my return flight, I'm considering booking on a different airline even though it will cost more even after adding in the fees. The customer service wasn't too bad. But nothing else is worth a nickle.

✅ Trip Verified | Frontier should instead be named "Front Me More" $$$ and time. Not worth in stress what you think you may be saving. First time with Frontier "Front Me More". I was so excited to get a direct flight RT so cheap, but was not worth it, in deceptive $$ grab, time wasted, and sheer rudeness of Frontier "Front Me More" airline personnel. Wow, you get no carry-on. And there are Third Reich measurements for your one allotted personal item (it has to be kid sized backpack). When you try to Check in 24 hrs in advance with actual seat assignment they charge you. There are no options for free seat assignments on the pick a seat menu, they didn't appear until a few hours before flight time. When you go to the application it keeps saying application needs more info and it repopulates to: 1) Bundle and pay $$ + 2) Pick seat for $12 or $18 + 3) Carry-on for $30+. Stressful. And when I finally was able to get a seat number and tried to save the boarding pass as a PDF (they don't email it like the other airlines) the PDF barcode was jacked up. When I got to security line I tried to regenerate it with a clear barcode. and you guessed it, right back to Front me some more $$ application. Had to go back to Frontier Front Me More Money counter because of the boarding pass issue. More stress and rudeness. Non-stop was supposed to leave at 7 am and since it was the first flight in the morning you would think it would be on time. Wrong again. Front Me More tells all passengers to board over half hour before scheduled flight time (0630) plane late to depart yet another hour (8 am). Do a Layover through a different more reliable airline. A 7 am direct flight of 2 hrs and 15 minutes, when you add 30 minutes sitting on closed doors and forced boarding (06.30) and another hour stuck on plane delay to scheduled time (8 am) that is almost 4 hours total. No time savings from the other airlines with Dallas layover. Check the Travel sites. Frontier sucks at reliable departures. That along with rude Airline personnel and deceptive online money grabs and 24 hour Check in practices are why Frontier should be renamed "Front Me More" ($$, Rudeness, Time).