Frontier Airlines

✅ Trip Verified | I booked a round trip flight, from Des Moines to Denver, CO then from Denver to Orange County and back. They made me wait at the Denver airport for 10 hrs prior to departure. Then on the day I need to return, even though, I arrived one hour prior to departure, at the check-in counter, had some problem and staff told me to check in my bag, but I don’t have to then finally got through the TSA and got to the gate at 11:52 am with two other people. The couple that arrived were going from Orange County to Denver then Denver back to Washington D.C As we arrived no body was at the gate. I had to ran down stairs to get their attention but It was on ink that departure time is 11:59 The agent said they won’t refund. We have to book another flight from another airline and its out of our pocket. Frontier airline have only one flight each, while other airlines has many that is available. To me time is money. They wasted my time; very important and people’s money, so if you don’t want to waste time and money, avoid Frontier.

✅ Trip Verified | Charlotte to Oklahoma City via Orlando. Worst flying experience ever. They lost my bag and when I called and tried to get updates on it, it seemed like I was inconveniencing them. Very unprofessional crew at OKC. They were never at the counter. Wouldn't answer the phone either. Had to call a customer service number to get somewhere. A very frustrating experience dealing with uncaring people who aren't doing their job. I practically had to beg them to send me my bag to my hotel room when it finally arrived. They wanted to wait until morning instead of sending it immediately. The plane ride was also very uncomfortable and sketchy. Super cheap and nothing is complimentary. Prices weren't that cheap for what I experienced. Should have been free for all of that trouble. I’m currently awaiting a refund for the items I had to purchase while my bag was located. I had a military event to attend and I had to purchase nice clothing along with beauty cosmetics to attend. It has been almost 3 weeks and I have yet to receive a refund check they promised to send to me. It’s unfortunate I had such a bad experience flying to an event that was so special and well planned ahead of time. Save yourself and don't EVER book a flight with them!! You’re welcome!

✅ Trip Verified | Orlando to Atlanta. Flying with Frontier was a horrible experience! I didn’t know but you have to pay for carry on luggage. Added cost! You have to pay for any soda on the flight. Added cost! They gave us the run around about my ticket regarding my name and I almost missed my flight! You’re not saving money by flying with Frontier! Save the hassle and fly with another airline!

Not Verified | Tampa to Philadelphia. Frontier cancelled return flight of round trip to FL. They offered to pay for another airline. I booked another airline to return the family home. We had paid to have bags checked on the Frontier flight. Upon cancelling the flight they refused to refund the checked bag fees for the cancelled flight. I ended up having to take Uber to another airport to catch my return flight and pay to check bags to get home that day. Out an additional $150+. I contacted Frontier customer service and they responded that covering the cost of the flight was all they would do - no refund on the check bag fees for the cancelled flight (approximately $75) I fly frequently, this was the first and last time with Frontier.

✅ Trip Verified | Nashville to Philadelphia. We had a lengthy delay (4 hours). I know that was beyond the control of the airline however when we checked in in with our boarding passes were two meal vouchers. That is how we found out there was a delay. It would have been appropriate to mention the delay when we checked in. Additionally the pilot never welcomed the passengers on or have information as we approached our destination. There was only communication for flight attendants to take their seats.

✅ Trip Verified | Tampa to Denver. Yes they have low prices but you seriously get what you pay for, the lowest of the low. Definitely the worst seats I’ve ever sat on. The trays are less than half the standard size barely enough room for you to put your head on, and no cup holder spot. Everything costs money, from bags to every little thing besides a cup of water they offer on the last half of the flight. I wouldn’t recommend at all unless maybe a flight an hour or less long.

Not Verified | Raleigh Durham to Denver. Frontier Airlines has been the worst experience we have ever had with travel. My family chose a direct flight from RDU to DEN via Frontier and received 3 out of 4 of our checked bags. The 4th bag never arrived and after speaking with a representative, we quickly learned that this was nearly expected of this airline. However, this bag happened to contain all of our expensive and necessary ski equipment, so it creates a much bigger issue than a normal lost baggage claim. We have attempted to contact Frontier several dozen times, and succeeded only a handful of times, only to receive the same speech stating that they don’t have a clue where our bag is, but that they are sorry and do not know what we should do about our belongings but they guarantee they won’t reimburse us or help at all. We are now in Denver, paying for lodging, and unable to use the ski lift tickets that we’ve paid for because Frontier will not reimburse us for anything until a week has passed and they will then decide the bag is “missing.” Well, in a week we will be back home and short several thousand dollars because of Frontier’s carelessness and incompetence. Frontier has offered no solutions to their mistake, and has been very clear that they do not care at all. They are knowingly ruining paying customers’ vacations and making no effort to remedy the situation because they are more concerned with making money and cutting their costs. Needless to say, we are never going to fly with Frontier again. In addition, we are making it our mission to warn as many friends and family as we can to avoid this airline at all costs, because it’s become so evident that they will cut corners to cut costs and maximize their profit off of their trusting and innocent customers. A slightly cheaper flight is definitely not worth the costs of replacing your belongings, and especially not worth the risk it may pose.

✅ Trip Verified | Denver to Orlando. 2 out of 3 times I've flown with Frontier I had problems. This time my first flight from Seattle to Denver got delayed by 2.5 hours so i missed my connecting flight to Philadelphia. Seeing that i won't make it in time the Frontier desk changes my flight to Orlando first and then to Trenton, NJ! I thought I don't mind, but asked what was going to happen to my checked bag. The associate told me it will travel to Trenton and gave me a new baggage claim stub. I barely made both of those connecting flights only to find that my snowboard gear worth 1300$ didn't make it back to Trenton. And the Frontier person there told me i did not get the right claim stub. I filled out a form and now am hoping for the best, but i swear this is the last time I am flying with them!

✅ Trip Verified | Syracuse to Tampa. Awful from beginning to end. They charge you for water on the plane. Staff are rude and unprofessional. That was all while the going was good. Then our flight was cancelled. They kept us in the airport for three hours, sent us up and down all over the airport until they finally gave us our hotel coupon. All they would say is "we are waiting to hear from headquarters". Each reservation got one hotel room, so you have a family of four adults - two couples - in a room. Everyone on the flight was furious with how it was dealt with. The next morning, the flight was delayed. Again, not a word. Imagine watching your plane be driven away from the terminal. And this is the rescheduled flight. Later they told us they were warming the engine. We were travelling with 2 kids and there was no accomodation. There's more, but I have no time and patience. Do yourself a favor - stay away.

✅ Trip Verified | Orlando to Las Vegas. Flight was delayed 2 hours for some reason but not mechanical. I made ticketing agent aware in Orlando that I would miss my connection to Las Vegas in Raleigh, NC. They told me to go ahead and try to make connection as there was a possibility of the flight being delayed as well. When I got to Raleigh of course connecting flight was missed. I contacted the ticketing agent and she informed me that because I did not change in Orlando that I would not be able to make a connection to Las, Vegas for 24 hours. I explained my situation and what had transpired. The lady arrogantly handed me a boarding ticket for a flight 24 hours later. I contacted customer service and they were very short and unconcerned. So, I get to pay for a hotel, meals and travel. Don’t go with this company and shell out the extra dollars for a more reputable airline.