Frontier Airlines

✅ Trip Verified | Denver to Norfolk. My family of 5 travelled with Frontier returning from CO to VA. We checked 7 bags, paying a total of $500 in baggage fees. The flight was not bad although we paid extra for seating also, to only have seats that did not recline. Our trip back home became a disaster upon arrival in VA. We received on 5 of 7 checked bags. We were told bags agents usually lost, we should have it within a day. Whatever. They lost our 6 month old daughters car seat! We were told at least 5 times the “loaner” car seat must be returned when we get our original. The car seat was not up to my standards to have my child riding around in. It was flimsy and awfully cheap. I was so disappointed. Luckily one of our rides home from the airport had an additional car seat in their vehicle. We filed the claim and went home. Roughly 2 days later the car seat appeared at our front door with a tag from Fed Ex. No communication just at the front door. I am grateful to have her car seat back but communication would have been great. Nonetheless we still had a suitcase missing. After 4 weeks going back and forward with Central Baggage in CO via phone and email, I was told my case was being escalated. They asked for a lost baggage claim to be filled out and to add receipts for what was in the bag. I sent in receipts for more than $3800. The email stating it was received stated compensation can take up to 6 weeks. I received an email 3 days later stating they would compensate my family $840, everything received was used on a depreciated scale, have a nice life. How dare they tell me my personal belongings for my family is nothing but a quarter to the value after they lost it! I would love to have our bags back but it seems like they have given up on us.

✅ Trip Verified | Austin to San Jose. Originally scheduled for 7am takeoff. The plane had a mechanical issue and was delayed 3.5 hours. Almost 4 hours later, they cancelled the flight. Customers, including myself, were trying to call to get things sorted out, but the Frontier agents on the phone failed to acknowledge that the flight was cancelled and wouldn't do anything about it. The woman I talked to gave me a refund right away because I had paid the extra money for the refundable ticket, but this was before she told me that my flight wasn't actually cancelled. After hours of arguing that my flight was indeed cancelled, they refused to give me a hotel voucher or any extra compensation for a new plane ticket. I was finally able to get to customer relations after repeatedly asking three different people to be transferred (they initially refused to transfer me). After speaking with customer relations, they gave me $550 in credit and $150 towards a new plane ticket on a different airline. Not ideal, but this was at 4:30pm and I as tired of dealing with it. I'll be using my voucher and then never using Frontier again (this is not my first issue with them regarding a situation like this).

Not Verified | Ft Lauderdale to Trenton. I have flown many Frontier flights over the years. I know they nickel and dime you and I know to pack real light (i.e. a backpack under my seat). I know that most likely we will not get there on time and I plan for that. There is always a delay. I think I’ve only every had 1 of their flights leave on time. I expect this. However in the last year I have had not two flights cancelled. The crew at the desk would make the announcements and just disappear with no answers as to why. In this latest cancellation, the flight was delayed 3 hrs and now set to depart at 6:08pm. The other flight lands, deplanes, and we get ready to board. Then they close the gate. It’s been 30 mins and no one has told us anything. We see a Frontier agent and ask them what’s happening. They said they just need the captain to sign off on some paperwork and they can board the plane. Then we start seeing that the flight is saying cancelled online. We ask the agents, they know nothing. When you call frontier, they said our flight was in-flight! Finally they come out and announce that the flight is cancelled but they have no idea how we can get our bags and go about finding another way to get to our destination. We wait at the gate for another hour, while they say their manager is coming with information. A manager never came. They still had no idea. They said the reason the flight couldn’t take off is because they were short 1 crew member. They couldn’t find anyone to staff their flight. Are you serious? We finally get told our baggage will be in baggage claim and wait another 30 mins for it with, as you guessed, no one to give us any information. In the line for the ticket counter they give us a paper that says we can use a website to rebook our flight and that we will be reimbursed with the cost up-to $400. A new flight on American so I can get to my destination cost me $410. I’m now worried based off of other reviews that I may not see that money. Things happen, I get it. However, you should keep your passengers aware of the situation in a timely manner so they can adjust their plans. Your staff should know what is happening and should be able to answer questions. Being held hostage in the airport for 5+ hours with no idea what is happening, how I can get to my destination, and how I can get my bag is ridiculous. The likelihood that your flight will get cancelled is high and in the end you will shell out more money than the $100 you saved.

Not Verified | Denver to Huntsville via Orlando. Checked 3 bags at Denver. Had a connection in Huntsville to Orlando final destination. Baggage failed to mention that it's necessary to re-check bags at a connection. During layover in Huntsville, I got a call from the Frontier luggage service saying they had my bags at the claim. I told the representative that it must be a mistake because Orlando was my final destination. I told them what flight I'm going on and they said they would get it on the flight where it needed to go. Obviously that didn't happen as I am to receive my bags by mail about 4 days after my flight. I could have saved money and express mailed them myself. Maybe I'll just mail myself next time too.

✅ Trip Verified | Tampa to Vegas. Our flight was scheduled to leave at 2:59pm and we did not board until 9pm. Once we boarded we did not start moving until 10, and that’s when we stopped and had to return to the gate and eventually get off due to cancellation maintenance issues. They kept pushing back departure time, not communicating with their customers what exactly was going on. The plane hadn’t even arrived until around 6 and then we’re told it was in maintenance. We had Golden Knights tickets and had booked our hotel at Aria. So missed out one night at Aria and our Golden Nights game tickets put to no use because they kept giving us hope by continually pushing back our departure time like there was a chance we’d make it. Bottom line, this airlines is a joke and their staff are not helpful. We are scheduled for a flight now tomorrow at 11 but who knows if it’ll take off in time. To be continued...

✅ Trip Verified | Denver to Indianapolis. Missed our flight due to staffing issues. Got rebooked from Denver to Vegas to Cincinnati - flight delayed. Got a flight from Denver to Indianapolis - no bags of course. Just trying to get to Ohio to see family.

✅ Trip Verified | Orlando to New York. Customer service is absolutely horrible. Do your self a favor pay the $100 more each way and take a different airline! A small gesture goes a long way. My poor mother drove 2 hours to the airport and got there an hour prior on Christmas the poor thing made it to baggage and got declined entry because it was 45 min till flight time were on their website/ itinerary it states black and white that is totally fine.

✅ Trip Verified | San Francisco to Las Vegas via Chicago. My husband and I first flew frontier in a package we purchased on vegas.com in December of 2017. We had a bad experience with the flight attendants, on the return flight, who were rude and seemed to be talking about and making fun of customers, but we did not do a review. On the first leg of that trip, attendants were great, but I applied for and received the frontier credit card, on board and was told that I would receive 40,000 miles, that would pay for two round trip tickets to anywhere in the continental US. Not true, Fast forward to December 2018, we needed a round trip ticket from Chicago to San Francisco and back, for our trip to Hawaii. I earned several thousand more points throughout the year, but barely had enough points to cover a one-way ticket from San Francisco to O'Hare on the last leg of our trip. We had to go through another airline for one way tickets from O'Hare to San Francisco. On the one way, with Frontier, from San Francisco to O'Hare, on December 22, 2018, had a layover in Vegas for 3 hours, so we had two different flight crews. On both of these flights, we had the worst flight attendants we have ever had on any flights we have ever taken! They were some of the most rude individuals I have ever seen. These attendance had bad attitudes and I heard and observed them making fun of customers who were on the flight. They were complaining amongst each other when they had to wait for a handicapped man who was being pushed in a wheelchair. We sat in the first few rows for both flights and several different times we heard and observed the attendance laughing and making fun of customers on the flight. At one point my husband woke up and observed a female flight attendant looking directly at him, laughing and speaking to two other attendants. She turned away is sharply upon seeing his eyes open and then walked into the galley with the other attendants. Why do they have attitude and display nasty behavior? They are in a customer service related field and should act as such! I took three other flights for this trip, with Hawaiian Airlines and American. All attendants on the other flights where awesome! Frontier needs to retrain or have new training on how to treat customers. Can you please explain to me why we could not put our carry-ons in the empty bins above are row, but was rudely directed to put them in bins four rows back, causing a back up upon getting off the plane? I will never fly Frontier again! Four flights were enough for us!

✅ Trip Verified | Flew with my kids for a few days from Cincinnati to Las Vegas. Basically you get what you pay for. Great prices. Flights were on time, Service was good. We arrived safe. What more can we ask for? The seats were close but you can upgrade to more roomer seats with quicker boarding and exiting. I would definitely recommend and fly with them again!

✅ Trip Verified | Orlando to Lafayette. Lafayette finally has straight through flight to Orlando, and I am so happy! I fly Frontier Airlines at least once a month and appreciate the low cost, new fleet, and professional employees. I fly out of New Orleans and Lafayette most of the time. Sure, they are not perfect, but I haven’t discovered an airline that is perfect. They have flights that can be delayed, just like other airlines. I think they have done a better job at handling the delayed flights than other airlines I have flown. So far I have not had a canceled flight. On 12/21/2018 I had a flight that could have easily been canceled, but instead Frontier worked hard to get us in the air and to our destination. After boarding (9:45 a.m.) our Pilot let us know that he had been alerted of an EXIT sign missing on the plane and “as ridiculous as he felt this was, the FAA won’t let him fly without it”. He said he they were asking other airlines if they had one, but would have us deplane for our comfort, while they worked to solve this problem. We disembarked and within 30 minutes they had another plane for us to board 2 gates down. It did take a while to get our plane boarded (was in my seat at 11:04 a.m.) because there were no less than 6 wheelchair passengers to board (Christmas families crowd). I am sure they appreciated the care they received to get onboard safely. We arrived in LFT at 1:27 p.m., only 2 hours late on one of the year’s busiest travel days. The Orlando staff kept their cool, under a lot of pressure from disgruntled passengers. They got all the people needing some extra assistance onboard safely - TWICE. They got the rest of us onboard safely - TWICE. They communicated with us often, transferred all the bags, and did a good job getting us loaded in a timely manner. The Crew and Pilot did an excellent job keeping us informed. I did look up the FAA laws and verified the EXIT sign missing would “deem the jet unflyable”. There were many passengers questioning the truth of the Pilots’s announcement, so I wanted to check his truthfulness. We arrived safely a couple hours late. I was very pleased with Frontier for getting us to our destination and not canceling our flight during the holidays!!! I paid $335 for 4 seats round trip during the Holiday period.