Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2388 reviews
2/10
3 star Skytrax Rating
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10/10

Frontier Airlines customer review

(United States)

Thunderstorms in Denver are common and although they cause delays the delays are typically limited to 45-60 mins. We flew from Milwaukee to Denver to Santa Ana and back the same way. Our flights were all on time and even arrived a little early each destination. All of the staff were very friendly from the people at the check-in counter the flight crew and even pilots. The check-in counter people were very accommodating to our family with two small children. My husband is a veteran and with his military ID they gave us free checked bags and also even upgraded one of our flights to stretch seating! This was a very appreciated surprise! This was definitely an excellent experience flying with Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

Thunderstorms in Denver are common and although they cause delays the delays are typically limited to 45-60 mins. My flight from STL to DEN was delayed 2 hrs then 4 hrs I wasn't worried as my layover for my flight to SEA was 5 hrs. When we arrived in DEN we were informed that flight was delayed 6 hours (leaving at midnight as opposed to 6 pm. The plane arrived but the outgoing crew had left. They changed the flight until 1.45 am and finally cancelled the flight stranding all 150 passengers in the airport. No rooms offered no meals offered not even a toothbrush!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us very unprofessional. Pay the extra fly Delta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Frontier Airlines customer review

(United States)

Flew in and out of Trenton from St. Augustine. A little nervous after reading review however our experience was great. I didn't go in with high expectations and was very pleased with the outcome. First we flew Classic Plus which allowed more leg room (my son is 6'3" and needs extra space). This allowed us to check a bag each and have carry on for free (in addition to the allowed personal item). The seats were roomy and comfy. The staff at each airport was friendly (we arrived 1.5 hours before the flight with boarding passes printed at home as instructed). Had read horrible reviews of Trenton but found it very nice though small. Restrooms available at the gate a nice little eatery upstairs (before security). If you plan well and read the fine print you should have no complaints. It was 100 times better than my latest flight on United to Newark last month.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Frontier Airlines customer review

(United States)

Flight Cleveland Hopkins to Fort Lauderdale. Flight was delayed already when we got there because of domino effect of previous flights. It was delayed even more when previous delayed flight to Atlanta had a bad tyre which delayed theirs and our flight by one hour. Total delay time for our flight more than 2.5 hours. A lot of people are leaving negative reviews because they never read the small print. Use your common sense a $30 flight is not going to include baggage fees. Plane was airbus A320 featuring fin the tiger shark. Seats were very uncomfortable and needed new cushions. No IFE. Crew was friendly and we received free drinks for late time. I expected this from a cheap airline so that's why the review is not too negative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Frontier Airlines customer review

(United States)

Each time if you are in the front three rows the crew restrict usage of the overhead in preference to the people not already boarded. This usually means that we end up putting their bag further down the plane and the first three bins usually end up not full and people boarding further back of the plane end up using the bins. It is illogical and rude to the passengers already boarded. Now we have to wait to go down the plane to get our bags. It makes now sense. Frontier you have lost me with your ridiculous policy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

July 29 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes there were seats available their too. So why did the ticket ladies not just let us check-in in the first place?? It would have saved us 2 hours of stress. I'll never fly with them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Frontier Airlines customer review

(United States)

I've flown 8 times with Frontier airlines and I couldn't be happier with their service. The flights were laid back and quiet. Once I even lost my boarding pass after I went through the security checkpoint. The lady at the terminal was very nice understanding and knowledgeable. After verifying my identity with a few clicks at a computer she printed me out another pass and I was able to catch my flight without a problem. They've never lost any of my luggage either. The inflight crew were always very nice and quick to respond to questions and concerns. The only down-side I could find is that you can only buy in-flight refreshment with a credit card - no cash.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Frontier Airlines customer review

(United States)

Plane departed and returned to the gate three times while in Atlanta due to a warning light. On the fourth try the plane took off - now 5 hours late. Connections were missed in Denver by nearly everyone on the plane resulting in a mass of unhappy yelling customers. Options presented by Frontier were to wait for the next flight - in 48 hours - or get booked on a different airline with additional legs and a long layover. Frontier offered a hotel voucher for what ended up being a 3 hour stay and meal vouchers which were not usable at 1 am. Through this I had a toddler with me who became exhausted and dehydrated. Never again will I consider Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Frontier Airlines customer review

(United States)

I had no problems with my flights (PDX-CVG via Denver) either with Frontier's service personnel or my expectations. It strikes me that most of the people posting really bad reviews didn't read the information Frontier provides when purchasing a ticket. Frontier is exactly what it says it is basically an al a carte airline. My flights were on time the staff was professional and courteous. Check in online and print your boarding passes at home and you'll have no problems at the gate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes