Frontier Airlines

✅ Trip Verified | Cleveland to Tampa. After a four hour delay, our flight was cancelled! Losing a full day of vacation! Now waiting hours for our luggage to be returned to us so we can spend more money renting a hotel room to try to fly tomorrow. I won’t be flying Frontier Airlines again despite the $100 voucher. Staff were not friendly about the changes or forthcoming with information. Don’t get lured in by the price. It’s not worth it!

✅ Trip Verified | Denver to Las Vegas. I received an email stating my flight was delayed by 30 mins. I didn’t make my flight because I arrived to at the gate at 7.35pm. The flight was changed again back to its original time at 737 and was not delayed to depart at 807pm which I had received an email for.

✅ Trip Verified | Our flights to and from Orlando and Buffalo were great! I was initially put off by all the negative reviews about Frontier, to the contrary! Here's a summary - 1) Check-in staff at Buffalo and Orlando - Polite and efficient! No long waiting times in queues! 2) Flight attendants - Smiling, friendly and helpful! 3) Seats (this was a big one for me, I'm 6'3" tall) - cosy and comfortable. No idea why there are so many whiners out there! Had a family seated next to us with an infant strapped to his chest, never once did he cry! 4) Take-off from Buffalo (delayed by 35 mins). The captain made it a point to apologize (over the intercom) and informed that he would try to get us to Orlando on time! And he did! Obviously using extra gas in the process but he had a plane full of happy passengers! 5) Take-off from Orlando (on time!). Reached Buffalo 35 mins ahead of scheduled arrival. 6) This is the best so-called "discount airline" I've flown in so far. I am from Toronto in Canada. Had I flown from any airport in Ontario, Canada I would end up paying more than double the cost for a direct flight with no stop-overs. For 2 return tickets with 1 carry-on and 1 checked bag - only CAD$495.00. It can't get any better! Thank you, Frontier Airlines!

✅ Trip Verified | Denver to Phoenix. Worst airline ever. Staff members are rude. They lost my bag. They wanted to charge me for a bag that I had already purchased. Horrible customer service. Never flying with them again.

✅ Trip Verified | Las Vegas to Denver. This airline by far is the worst I have ever been on. If you don’t mind getting wherever you want to go 3-5 hours behind schedule every time you get on then don’t ride this airline. This airline is trash.

✅ Trip Verified | Salt Lake City to Atlanta via Denver. Worst airline ever. After waiting for over 2 hours, flight got delay for 2 hours then flight attendant was giving attitude. I will never every purchase a ticket for this airline again and you shouldn’t either. Always delayed.

Not Verified | I was set to fly out to Orlando at 6:50am boarding at gate D18. I never heard them call my flight over the intercom. I saw people sitting at two gates near me. I walked up to the help desk, the plane doors were closed. Located at D16 instead of 18. I asked someone how to get on and she said she doesn’t work there. At approximately 6:43am I see the plane backing out and a woman with a Frontier shirt on say that the plane was leaving. It was a group of us waiting and no one heard the flight get called. I told her that my items is the plane and she said she couldn’t stop it. At this moment I’m livid. I showed her my boarding pass and showed her either way it was wrong. I did not hear them call. All she could tell me it happens often and she’s sorry. Now I have a flight to Orlando Florida at 10:40pm with my luggage in one city and I’m in another. What really annoyed me is, my keys to my car, House, and job is in there and I cannot drive to get my luggage. This has been the worst flying experience ever. They are unsympathetic and inconsiderate.

✅ Trip Verified | San Diego to Milwaukee. I think that Frontier is a good value, and they had a non-stop in the winter between San Diego and Milwaukee, which was great. My first problem, though, is that Frontier has seasonal routes, or they discontinue routes altogether. Now that I will be traveling to and from Milwaukee regularly, I tried to book another flight, and there is no more non-stop service between these cities. I joined their Discount Den, because I thought I'd be a repeat flyer on this airline, but that seems to have been a waste. Also, on the return flight, not a huge deal, but they had no coffee creamer! Glad they at least had sugar.

✅ Trip Verified | Orlando to Nashville. Made it inside with 40 minutes left until boarding time, just to get told we were 5 minutes late and they could rebook my flight for Thursday. This is on a Tuesday. So I accept that and go find a more competent airline to get me home. Call customer service today to cancel the flight for tomorrow and they want $119 to cancel it (the one way ticket itself was $62.30) or they could forfeit the ticket and issue no refund - nothing. Avoid this airline.

✅ Trip Verified | Charleston to Tulsa via Denver. After reading the reviews of this airline and going through their website I was scared this was going to be one of those companies that squeezes money out of you for everything. But actually everything was great. Really nice employees. A good pilot. Excellent service. I had an issue with my baggage and they immediately figured out a solution. The next cheapest airline was double their price. A great value.