Frontier Airlines

✅ Trip Verified | Portland to Denver with Frontier Airlines. Absolute worst flying experience ever! Sat on the plane that was late for an hour and no one told us a thing, then the flight attendant had no clue what was happening. So much for the pilot, who had no clue either. Worst experience ever.

✅ Trip Verified | Cleveland to Phoenix, We just had the absolute worst experience ever with Frontier airlines! I would never, ever recommend anyone to travel with them. To start we were boarded on the plane that was absolutely filthy there was food and trash under and around our seats. The seats were abnormally small. The bathrooms were dirty and smelled. And after we sat on the plane for an hour and a half waiting for take off we were asked to get off the plane because the plane was not heating correctly. After three delays and a two and a half hour wait our flight was cancelled! They did not have another flight to offer until 3 days later! No one apologized or compensated us for having to cancel our entire trip. I will never fly Frontier ever again!

✅ Trip Verified | La Guardia to Atlanta. Frontiers flights are wonderful if you have all day to spend in the airport due to their flight delays I have been in La Guardia for hours waiting for flight 419 to depart. I have received two emails that the flight has been delayed There are no customer service at the airport until 3:00pm so if you have questions you are out of luck! I called customer service and after being on hold for over an hour I was told the flight was delayed indefinitely. What kind of mess is this. I could not even get a refund for my inconvenience. I not only will never travel with again but will tell everyone I know Please don’t fly on Frontier not matter what, not worth your wasted time or extreme stress. Poor poor service.

✅ Trip Verified | Cancun to St. Louis. This is ridiculously handled. We had a flight cancelled and it has taken us 2 hours standing on a tarmac to get to walk back through customs and they still aren't ready. We are now in a clostrophobic tunnel with no idea when or where we are going.

✅ Trip Verified | I had the misfortune of flying Frontier Airlines on January 28, 2019. I arrived in Denver from Los Angeles after 4:00 am. My flight to Greenville, SC, where I live, was scheduled nearly six hours later. Around 8:30 am we received word that the Greenville flight was canceled, but we were not told why. We were told the next earliest flight into Greenville would be Friday - four days later! The best Frontier could offer was a flight to Charlotte, NC the next day! It was not possible to take a connecting flight with another airline, because Frontier doesn't have that kind of relationship with other airlines. Frontier did not even offer meal vouchers for those of us who had to stay overnight in the airport. When another customer expressed concern over not having a place to go for the night and needing to get to her destination, she was offered a number for people who are "distressed." The Denver-based Frontier staff was callous and insensitive to inconvenienced travelers. I'll never fly Frontier again.

✅ Trip Verified | Trenton to Orlando. I have never experience harassment from an airline employee until we fly frontier. When we arrived for our first flight in Orlando, we went up to the customer service desk to check in our daughter stroller, and car seat and carry on. But the rep there told us “oh no you that bag wouldn’t be considered a paid carry on because it was our daughters suitcase. Now on our returning flight back to Orlando. The moment we went through security (literally a 5 minute process because the airport is so small) and sat down at our seat, a lady came up to me without stating her name or credentials, she had a black coat on (no frontier uniform on) and asked me to check in our stroller and asked me did we pay for our carry on (mind you, we arrived at 8:30 and the flight was not departing till 10:51. I immediately thought what is the rush, this airport is super small and we have plenty of time before the flight departs). When I told her we have time for all of that, she started looking at me with an attitude and said it’s best to do it early, please do it now. When I told her, we will take care of it when we are ready, she stormed off, rolled her eyes, and told the reps behind the desk about us. When I got to the gate, they immediately said, “you need to pay for your bag” and the lady with stood right next to her. At this point I looked at her and asked her to please stop harassing me over a $50 carry while I hold my infant. My husband who was behind me started telling the rep what the Orlando Rep said and that if it’s not the same case okay we will pay. Before he could even finish his sentence, the lady immediately interrupted and said we have to pay or we won’t board. We weren’t even attempting to board but rather trying to talk, She literally stood in our, and harassed us. I have never experience such a rude and disrespectful employee in my life. We had every intentions on paying for that bag but what was so frustrating was the fact that she would not let us finish our sentence, assumed we wouldn’t pay, and threaten us by saying she won’t let us board the flight. I should of listen to and sticked to my gut when I saw so many bad review about this airline. There’s a reason, there flights are so cheap! There is no legroom, the cabin feels very tight, no snacks or drinks for free, extra fees on everything, rude employees and delayed flights. Needless to say we will never fly frontier again. I would not recommend this airline to anyone. Better to stay away!

Not Verified | Las Vegas to Salt Lake City. I used to fly Frontier years ago but switched to Delta for the past 5 years. I flew Frontier in 2019 and I am blown away by their horrible business model. They are the worst airline there is. Every single thing is an additional fee. Customer service is horrendous, the plane is awful with rock hard seats and they proving nothing! Pay a few dollars more and fly with a different provider!

✅ Trip Verified | Syracuse to Orlando. I understand when a delay occurs and it did on this day. I was told by other passengers they were given a $75 voucher for a future flight. I was not. I was offered $25. No one can be called and communication through email resulted in a nasty customer service person who despite me proving the other passengers did get this, was rude and not willing to help me. I was suprised that the same courtesy was not given to me. Despite being delayed the staff on the plane were nice

✅ Trip Verified | Our flight from Tampa to Syracuse NY was delayed every hour, 6 times and then was finally cancelled due to a problem with one of the engines. Which is fine, but at 930pm when the flight was finally cancelled they handed out a piece of paper with instructions on how to find our own transportation. The next Frontier airline was not for 48 hours, which apparently, was all full. Nor did they assist all passengers with hotel accommodations. I will not fly this airline again, and would recommend anyone thinking about flying Frontier to plan ahead when Frontier cancels your flight and leaves you without assistance. The worst customer service ever.

✅ Trip Verified | Albany to Ft Myers . Worst customer service ever. I was 4 mins late to check in during a snow storm on January 19th 2019. Went to the Frontier Desk and tried to check in. No one was there so I asked someone standing at the next counter. He went to get the ticket agent who came out with an attitude. She told me she couldn't print my boarding pass but if I wanted to try to get on without a boarding pass to run upstairs. I asked her to rebook me on thier next flight and she said she couldn't. For the past 3 days I had tried to call frontier to rebook my ticket and was hung up on repeatedly. Today I finally get through and they tell me I am too late and sorry. Well as far as I am concerned they are the worst company to deal with and I bought the flexible extra plan that was of no use. Frontier customer service is the worst and you purposely don't call people back until the deadline is over to rebook.